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Andy	
  Halko	
  
@andyhalko	
  
Insivia	
  
@insivia	
  
GOOGLE
ANALYTICS 101
THINK SMART.
ACT BOLD.
CREATE	
  
STRATEGIES	
  
	
  
AUDITS	
  
CONSUMER	
  RESEARCH	
  
PERSONA	
  DEVELOPMENT	
  
POSITIONING	
  
CHANNEL	
  PLANNING	
  
STRATEGIC	
  PLANS	
  
SALES	
  PROCESS	
  MAPPING	
  
MESSAGE	
  DEVELOPMENT	
  
REACH	
  
PROSPECTS	
  
	
  
SEARCH	
  OPTIMIZATION	
  
PPC	
  /	
  ADVERTISING	
  
CONTENT	
  MARKETING	
  
SOCIAL	
  MEDIA	
  
E-­‐MAIL	
  MARKETING	
  
MARKETING	
  AUTOMATION	
  
DIRECT	
  MAIL	
  
PUBLIC	
  RELATIONS	
  
CONVERT	
  
LEADS	
  
	
  
WEB	
  DESIGN	
  
MOBILE	
  APPS	
  
INTERACTIVE	
  EXPERIENCES	
  
WEB	
  APPS	
  /	
  TOOLS	
  
VIDEO	
  
MOTION	
  GRAPHICS	
  
MICROSITES	
  
A/B	
  TESTING	
  
CLOSE	
  
SALES	
  
	
  
E-­‐COMMERCE	
  
PRODUCT	
  CONFIGURATORS	
  
ONLINE	
  ESTIMATORS	
  
PRESENTATIONS	
  
SALES	
  COLLATERAL	
  
AUGMENTED	
  REALITY	
  
ONLINE	
  PROPOSALS	
  
CRM	
  
OUR GOAL IS
REVENUE
OPTIMIZING e
THE FUNNEL w
CAN HAVE `
HUGE `
IMPACT `
EVERY STEP
IN THE
PROCESS IS A
CHANCE TO
WIN OR LOSE
CUSTOMERS.
YOUR WEBSITE
THE JUICE MEAT
OF YOUR FUNNEL
•  KEEP	
  PEOPLE	
  ON	
  THE	
  SITE	
  
•  MAKE	
  IT	
  EASY	
  TO	
  FIND	
  WHAT	
  THEY	
  WANT	
  FAST	
  
•  MAKE	
  IT	
  COMPREHENSIBLE	
  
•  DRIVE	
  ACTION	
  
•  SERVE	
  SUSPECTS	
  AS	
  MUCH	
  AS	
  PROSPECTS	
  
REVENUE MAPPING
GOOGLE ANALYTICS
TONS AND TONS OF DATA
MARKETING IS
SCIENCE
AND ART
INTERPRET
DO NOT RELY ON SINGLE
POINTS OF DATA.
ANALYZE LONG-TERM
COMBINE DISCOVERIES
ALWAYS BE TESTING
BOUNCE RATE
HERE AND GONE.
(probably to your competitor)
A	
  bounce	
  can	
  be...	
  
Clicking a link to a different site
Clicking the back button
Typing in a new URL
Closing a window
INDIVIDUAL PAGE BOUNCE RATE
IS SIGNIFICANTLY
MORE IMPORTANT THAN
OVERALL SITE BOUNCE RATE
WORRY	
  IF	
  OVER	
  50%	
  
KEEP	
  IMPROVING	
  AT	
  50%	
  
AIM	
  FOR	
  25%	
  
DETERMINING THE CAUSE
SITE
EXPERIENCE
Overall Design
Load Time
Distractions
PRIMARY
MESSAGE
Message does not match
campaign or source.
ACTIONS
Hidden Navigation
No Primary Action
Confusing Navigation
AUDIENCE
Right or Wrong
GET PERSPECTIVE
FILTERS, SEGEMENTS, GROUPING &
CUSTOM VARIBALES
PROFILE FILTERING
TYPES OF FILTERS
Your Company
Campaigns
Channels
Regions
Devices
FOCUS
IN TO
CLEARLY
SEE
TRENDS
SEGMENTS & METRICS
COMPARE SUBSETS
TO SEE IMPACTS
GROUPING CONTENT
SEE PAGES TOGETHER
CUSTOM VARIABLES
ADD YOUR OWN
DATA TO VISITORS
TYPES OF VARIABLES
Specific Users
Subscribers
Membership Levels
REALLY
ANYTHING
CAN HELP YOU
SEE SPECIFIC
TRENDS
GOALS
MAKE SURE YOU COUNT THE WINS
WHAT MATTERS TO YOU
ACTION POINTS
Call
Contact Form
Complete Order
Where To Buy
Event Registration
NURTURE POINTS
Newsletter Sign-Up
Demo
Social Connection
Download
Share
Always setup Goals in Analytics &
connect third-party software.
ASSIGN VALUE
GOAL
Call
Contact Form
Where To Buy
Event Registration
Newsletter Sign-Up
Demo
Download
VALUE
$ 100
$ 90
$ 150
$ 20
$ 5
$ 50
$ 6
Just because it does not have a direct dollar
does not mean it isn’t worth anything.
SOME CONVERSION
OPTIMIZATION BASICS
Primary CTAs on every page
in prime locations.
Simple, easy forms.
Keep actions above the fold.
Don’t get all fancy wordsmith-y.
Less steps.
Value. Value. Value.
OH,	
  AND…	
  
GREAT	
  DESIGN	
  &	
  
SMART	
  MESSAGING	
  
ALONE	
  CAN	
  MAKE	
  A	
  	
  
MAJOR	
  IMPACT	
  ON	
  
VALIDATION	
  FOR	
  
PROSPECTS	
  
	
  
AUDIENCE
THE WHO
LEARN ABOUT
YOUR AUDIENCE
Technology
Mobile
Custom
Benchmarking
User Flow
Demographics
Interests
Geography
Behavior
BEHAVIOR
BENCHMARKING
AQUICITION
THE WHERE
WHERE PEOPLE
COME FROM
Channels
Treemaps
Source / Medium
Referrals
AdWords Campaigns
Search Queries
Social
Campaigns
CHANNELS
TREEMAPS
OPTIMIZE LINKS
BEHAVIOR
THE WHAT
WHAT ARE
PEOPLE DOING
Content
Landing Pages
Exits
Site Speed
Site Search
Events
CONTENT
EXITS & FLOW
EVENTS
EXPERIMENTS
TEST.
A/B TESTING
COMPARE RESULTS FROM
TWO VERSIONS
STOP GUESSING
OTHER ANALYTICS
CLICK, EYE, SCROLL, SOCIAL, SCORING
Heat	
  Mapping	
  
+	
  
Human	
  Psychology	
  
CLICK
TRACKING
Feel the heat.
SCROLL
TRACKING
You don’t have
to guess if long
pages work.
WHERE DO WE RANK?
SEARCH OPTIMIZATION
WEBMASTER TOOLS
KEY PHRASES
LINKS TO YOUR SITE
SITE SPEED
CRAWL ERRORS
SITEMAPS
SEARCH APPEARANCE
WE JUST SCRATCHED THE SURFACE
WHAT QUESTIONS
DO YOU HAVE?
Andy	
  Halko	
  
@andyhalko	
  
Insivia	
  
@insivia	
  
Obtain the slides at
Insivia.com/columbus-smps

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