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Featuring Mike Schultz,
President at Rain Group
and
Dave Boyce, SVP Momentum
Strategy at InsideSales.com
5 KEYS TO INCREASING
YOUR WIN RATE
webinar
Mike Schultz
President
Rain	
  Group
linkedin.com/in/mikeshultz50
RainSalesTraining.com
Today’s Speakers
Dave Boyce
SVP	
  Momentum	
  Strategy
InsideSales.com
linkedin.com/in/boycedave
THANKS
FOR JOINING US LIVE!
HOW THIS WILL WORK
• This webinar will last about an hour
• Type in your questions in the Q&A box as you think of
them
• #ISDCwebinar
• This is being recorded… I’ll tell you how to access the
recording at the end
2-­‐time	
  CEO,	
  Oracle	
  VP,	
  Father	
  of	
  6,	
  Harvard	
  MBA.	
  
Specialties:	
  Software	
  and	
  marketing	
  entrepreneurship,	
  media	
  
and	
  entertainment	
  entrepreneurship,	
  business	
   development,	
  
corporate	
  strategy,	
  business	
   development,	
   branding,	
  corporate	
  
communications	
  /	
  PR,	
  solution	
   marketing,	
  retail.
Dave	
  Boyce	
  is	
  SVP	
  Momentum	
  Strategy	
  
at	
  InsideSales.com
6
Mike is author of the Wall Street Journal bestseller
Rainmaking Conversations & groundbreaking Insight
Selling. He and RAIN Group have worked with clients
such as Hitachi, BNY Mellon, Lowes, SAP, Boeringer
Ingelheim, Deloitte, Harvard Business School, and
hundreds of others to unleash sales performance.
Mike is director of the RAIN Group Center for Sales
Research, adjunct professor at Brandeis University
International Business School, and a frequently
quoted expert in publications such as Inc., Forbes, &
Business Week.
Mike Schultz is President of RAIN Group,
a sales training and consulting firm with
offices around the globe.
7©	
  RAIN	
  Group
Introduction to the Top-Performing Sales Organization
Demographics
Revenue
§ 13% less than $10M
§ 24% $10M to $50M
§ 38% from $50M to $1B
§ 27% from $1B or more
Geography
§ 57% Americas
§ 28% EMEA
§ 15% APAC
Roles
§ 80% management
and leadership
§ 20% sellers
We studied responses from 472 participants across 26 industries (Professional/Business
Services, Financial, Technology, and others) with the following demographics:
What do the top-performing sales organizations do differently
than the rest?
8©	
  RAIN	
  Group
Elite, Top Performers, & Rest Defined
Elite Performers
top 7% of respondents
Top Performers
top 20% of respondents
The Rest
Average proposal
win rate
50% or greater 40% or greater
Those who didn't
meet the Elite or
Top Performer
criteria
Annual revenue
and profitability
Increase
year-to-year
N/A
Organization annual
sales goal
Met Same as Elite
Organization annual
sales goal
Challenging
(Strongly Agree/Agree/Neutral)
Same as Elite
Pricing strategy
Maximum prices in
line with the value
provided
(Strongly Agree/Agree)
Maximum prices in
line with the value
provided
(Strongly Agree/Agree/Neutral)
We categorized respondents into 3 performer groups:
9©	
  RAIN	
  Group
Driving Maximum Value
81%
agree
61%
agree
91%
agree
Elite Performers Top Performers The Rest
Ask someone in the presence of other people if their company and sales
organization drives value for their customers,and they’ll say yes. Ask them
confidentially in a researchstudy, and you may get a wholly different answer.
Figure 8. Organizationfocuses on drivingmaximum value for the customer
10©	
  RAIN	
  Group
Value-Driving Sales Organizations
1 Our sales organizationfocuses on driving maximum value for the customer
2 Our sales force structure is aligned withthe wayourcustomers prefer to buy from us
3 Our sales process is customer-focused andmaps to our buyers’ buyingprocesses
4 Our sales process is flexible to apply to our buyers’ various roles and situations
5 Our companyleaders prioritize developing sellersto be as valuable to our buyers as possible
Everyone says value makes a difference in sales and business results. We wanted to
test that assumption, and see what difference it makes. We asked 5 questions related
specifically to value and customer focus.
16% of the respondents answered “agree” or “strongly agree” to all 5 questions.
We compared that “Value-Driving” group with the remaining 84%.
11©	
  RAIN	
  Group
Value-Driving Sales Organization
Value-Driving Sales Organizations
90%
72%
0%
25%
50%
75%
100%
Elite PerformersTop Performers
REVENUEGROWTH(%)
54%
45%
0%
25%
50%
75%
100%
Elite PerformersTop PerformersWINRATE(%)
27%
39%
0%
25%
50%
75%
100%
Elite PerformersTop Performers
UNDESIREDTURNOVER(%)
Non-Value-Driving
More Likely to
Grow Revenue
Higher
Win Rate
Lower Undesired
Turnover
Revenue growth of Value-
Driving organizations
Win rate of Value-Driving
organizations
Undesired turnover of Value-
Driving organizations
12©	
  RAIN	
  Group
Making the Value Case
“Improve ability to communicate value” is the
top initiative priority of sales leaders
Sales winners are more than
twice as likely as second-
place finishers to make the
case for why they offer
overall superior value
2X
The surprising difference between sellers who
win the sale and the second-placefinishers.
WHAT SALES
WINNERS DO
DIFFERENTLY
by Mike Schultz & John Doerr
13©	
  RAIN	
  Group
Maximize Value
The Four Whys
Why Trust?4
1 Why Act?
2 Why Now?
3 Why Us?
Resonate
Differentiate
Substantiate
Key #1: Drive Value
15©	
  RAIN	
  Group
Priorities
Improving ability to
communicate value
Improving sales opportunity
approach and planning
Optimizing the
sales process
38% 31%42%
Three of the four Top Sales Initiative Priorities
for the next year include:
16©	
  RAIN	
  Group
Trend Against Sales Process
“Sales leaders have long fixated on process
discipline...But recently sales has been caught off guard
by a dramatic shift in customers’ buying behavior. Even
as leadership has tightened compliance with the
processes that have served so well, sales performance
has grown increasingly erratic…
“The sales machine is stalling…. Leaders must abandon
their fixation on process compliance and embrace a
flexible approach to selling driven by sales reps’ reliance
on insight and judgment.”
17©	
  RAIN	
  Group
More Process Focus, Better Results
Organizations with more mature and more customer-focused sales
processes achieve stronger results.
57%
52%
44%
0%
20%
40%
60%
80%
WINRATE(%)
Win Rates by sales process
maturity
Sales process is customer-focused
and maps buying processes
74%
64%
44%
0%
20%
40%
60%
80%
STRONGLYAGREE/AGREE
(%)
74
%
67
%
50
%
0%
20%
40%
60%
80%
STRONGLY…
Sales process is flexible to apply to
buyers’ various roles & situations
18©	
  RAIN	
  Group
The organization’s sellers have the skills they needto
find and win business consistently andata high level
Driving and winning sales opportunities
The RestElite Performers Top Performers
Top skill of Elite Performers: Driving
and Winning Sales Opportunities#1
86%
68%
50%
0%
20%
40%
60%
80%
100%
STRONGLYAGREE/AGREE
(%)
Key #2: Optimize Sales Process &
Opportunity Management
Key #1: Drive Value
20©	
  RAIN	
  Group
The #1 Difference Between Top-Performers & The Rest
Our sales organization is effective at
maximizing sales to existing clients
across capability areas
21©	
  RAIN	
  Group
Growing Accounts is a Top Priority
of respondents said increasing
business with existing accounts is a
top priority for the year ahead50%
The RestElite Performers Top Performers
Sellers have the skills they need to drive account growth:
74%
65%
43%
0%
20%
40%
60%
80%
STRONGLYAGREE/AGREE
(%)
Key #3: Grow Existing Accounts
Key #1: Drive Value
Key #2: Optimize Sales Process & Opportunity Management
23©	
  RAIN	
  Group
Sales Training Investment, Focus, & Effectiveness
Elite and Top Performers are more likely to invest in sales training and
rate their training as more effective.
Sales trainingeffectiveness
Investment andfocus on
sales training
57%
44%
27%
0%
25%
50%
75%
100%
EXCELLENT/GOOD(%)
The RestElite Performers Top Performers
51%
30%
14%
0%
25%
50%
75%
100%
EXTREMELY/VERYEFFECTIVE(%)
24©	
  RAIN	
  Group
Selling Skills Across Performance Groups
Elite and Top Performers have significantly more skilled sellers.
The organization’s sellers have the skills they needto find and win business consistently and
at a high level
86%
77% 77% 74%
69% 69% 69% 66%
51%
68%
52%
65% 65%
49%
56%
51% 48%
52%50%
37%
41% 43%
32%
41%
32% 31%
43%
0%
25%
50%
75%
100%
STRONGLYAGREE/AGREE(%)
Driving and
winning sales
opportunities
Filling the
pipeline
Core
consultative
selling
Driving
account
growth
Advanced
consultativ
e selling
Developing
executive
relationship
s
Managing time,
focus, personal
effectiveness
Managing &
coaching
sellers
Sales
negotiation
The RestElite Performers Top Performers
Key #4: Invest in Sales Training
Key #1: Drive Value
Key #3: Grow Existing Accounts
Key #2: Optimize Sales Process & Opportunity Management
26©	
  RAIN	
  Group
63%
43%
29%
0%
20%
40%
60%
80%
STRONGLYAGREE/AGREE
(%)
Sales Management
Organizations are more likely to be Elite or Top Performers when sales managers inspire
the best performance from their sellers.
…get maximum performance
from sellers
…create and sustain maximum
energy from sellers
77%
55%
32%
0%
20%
40%
60%
80%
STRONGLYAGREE/AGREE
(%)
66
%
48
%
31
%
0%
20%
40%
60%
80%
STRONGLY…
…have the necessary skills to
manage and coach sellers
Sales managers…
The RestElite Performers Top Performers
27©	
  RAIN	
  Group
Leadership and Priorities
We studied leadership prioritization of selling and sales force excellence, as well as
leadership ability to execute. The rigor and investment leadership allocates to sales
performance makes a difference.
80%
69%
57%
0%
25%
50%
75%
100%
STRONGLYAGREE/AGREE(%)
74%
69%
51%
0%
25%
50%
75%
100%
STRONGLYAGREE/AGREE(%)
Our companyleaders prioritize
improvingsales force effectiveness
When our leaders set a priority, the
priority gets done
The RestElite Performers Top Performers
Key #1: Drive Value
Key #4: Invest in Sales Training
Key #3: Grow Existing Accounts
Key #2: Optimize Sales Process & Opportunity Management
Key #5: Improve Sales Management
& Leadership Effectiveness
©	
  RAIN	
  Group 29
Free Download: Increase Win Rates & Beat Your Sales Goals
In this free white paper, you’ll learn:
q What your organization needs to do
to increase win rates
q 5 ideas to strengthen your sales
process
q New research on what separates
top-performing sales organizations
from the rest
Download Now!
www.RainGroup.com/Win
©	
  RAIN	
  Group	
  	
  |	
  	
  info@raingroup.com	
  	
  |	
  	
  508-­‐405-­‐0438	
  	
  |	
  	
  www.raingroup.com	
  	
   30
About RAIN Group
AREAS OF FOCUS
§ Sales performance consulting:
analysis, strategy, enablement,
process, messaging, and team
assessment
§ Skill and knowledge training
across sales topics
§ Sales management and
coaching training
§ Strategic account management
training and consulting
§ Direct sales coaching and coach
the coach
CORE INDUSTRIES
§ Banking, Financial Services, and
Insurance
§ Healthcare and Pharmaceutical
§ Hospitality
§ Industrial and Manufacturing
§ Other Complex B2B Sales
§ Professional and Business
Services
§ Technology and
Telecommunications
COMMITMENTS
§ World-class method and
programs
§ Excellence in consulting and
training processes, technology
and delivery
§ Thought leadership, research, and
publishing
§ Client focus: programs and
partnership must work for you
§ Values-driven organization
Boston | Geneva | Johannesburg | London | Mumbai | Sydney | Toronto
Global sales training and consulting company since 2002
Unleash Your Sales Potential
Marketing
Automation
Sales Acceleration
CRM
$12.8B Technology Spend
• Sales Dialing Tools
• Sales Email Tools
• Sales Forecasting Tools
• Contacting Tools
• Gamification
• Predictive Analytics
Sales Acceleration optimizes sales activities
Marquee customers
Skills
TECHNOLOGY
TODAYS WEBINAR RECORDING
• Tomorrow we will email you a link to today’s recorded
webinar. Feel free to share it with your colleagues.
• Take advantage of the resources available for download
QUESTIONS &
ANSWERS
USE THE Q&A BOX NOW.
Mike Schultz
President
Rain	
  Group
linkedin.com/in/mikeshultz50
RainSalesTraining.com
Today’s Speakers
Dave Boyce
SVP	
  Momentum	
  Strategy
InsideSales.com
linkedin.com/in/boycedave

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12/02/15 RAIN Group Webinar Slides

  • 1. Featuring Mike Schultz, President at Rain Group and Dave Boyce, SVP Momentum Strategy at InsideSales.com 5 KEYS TO INCREASING YOUR WIN RATE webinar
  • 2. Mike Schultz President Rain  Group linkedin.com/in/mikeshultz50 RainSalesTraining.com Today’s Speakers Dave Boyce SVP  Momentum  Strategy InsideSales.com linkedin.com/in/boycedave
  • 4. HOW THIS WILL WORK • This webinar will last about an hour • Type in your questions in the Q&A box as you think of them • #ISDCwebinar • This is being recorded… I’ll tell you how to access the recording at the end
  • 5. 2-­‐time  CEO,  Oracle  VP,  Father  of  6,  Harvard  MBA.   Specialties:  Software  and  marketing  entrepreneurship,  media   and  entertainment  entrepreneurship,  business   development,   corporate  strategy,  business   development,   branding,  corporate   communications  /  PR,  solution   marketing,  retail. Dave  Boyce  is  SVP  Momentum  Strategy   at  InsideSales.com
  • 6. 6 Mike is author of the Wall Street Journal bestseller Rainmaking Conversations & groundbreaking Insight Selling. He and RAIN Group have worked with clients such as Hitachi, BNY Mellon, Lowes, SAP, Boeringer Ingelheim, Deloitte, Harvard Business School, and hundreds of others to unleash sales performance. Mike is director of the RAIN Group Center for Sales Research, adjunct professor at Brandeis University International Business School, and a frequently quoted expert in publications such as Inc., Forbes, & Business Week. Mike Schultz is President of RAIN Group, a sales training and consulting firm with offices around the globe.
  • 7. 7©  RAIN  Group Introduction to the Top-Performing Sales Organization Demographics Revenue § 13% less than $10M § 24% $10M to $50M § 38% from $50M to $1B § 27% from $1B or more Geography § 57% Americas § 28% EMEA § 15% APAC Roles § 80% management and leadership § 20% sellers We studied responses from 472 participants across 26 industries (Professional/Business Services, Financial, Technology, and others) with the following demographics: What do the top-performing sales organizations do differently than the rest?
  • 8. 8©  RAIN  Group Elite, Top Performers, & Rest Defined Elite Performers top 7% of respondents Top Performers top 20% of respondents The Rest Average proposal win rate 50% or greater 40% or greater Those who didn't meet the Elite or Top Performer criteria Annual revenue and profitability Increase year-to-year N/A Organization annual sales goal Met Same as Elite Organization annual sales goal Challenging (Strongly Agree/Agree/Neutral) Same as Elite Pricing strategy Maximum prices in line with the value provided (Strongly Agree/Agree) Maximum prices in line with the value provided (Strongly Agree/Agree/Neutral) We categorized respondents into 3 performer groups:
  • 9. 9©  RAIN  Group Driving Maximum Value 81% agree 61% agree 91% agree Elite Performers Top Performers The Rest Ask someone in the presence of other people if their company and sales organization drives value for their customers,and they’ll say yes. Ask them confidentially in a researchstudy, and you may get a wholly different answer. Figure 8. Organizationfocuses on drivingmaximum value for the customer
  • 10. 10©  RAIN  Group Value-Driving Sales Organizations 1 Our sales organizationfocuses on driving maximum value for the customer 2 Our sales force structure is aligned withthe wayourcustomers prefer to buy from us 3 Our sales process is customer-focused andmaps to our buyers’ buyingprocesses 4 Our sales process is flexible to apply to our buyers’ various roles and situations 5 Our companyleaders prioritize developing sellersto be as valuable to our buyers as possible Everyone says value makes a difference in sales and business results. We wanted to test that assumption, and see what difference it makes. We asked 5 questions related specifically to value and customer focus. 16% of the respondents answered “agree” or “strongly agree” to all 5 questions. We compared that “Value-Driving” group with the remaining 84%.
  • 11. 11©  RAIN  Group Value-Driving Sales Organization Value-Driving Sales Organizations 90% 72% 0% 25% 50% 75% 100% Elite PerformersTop Performers REVENUEGROWTH(%) 54% 45% 0% 25% 50% 75% 100% Elite PerformersTop PerformersWINRATE(%) 27% 39% 0% 25% 50% 75% 100% Elite PerformersTop Performers UNDESIREDTURNOVER(%) Non-Value-Driving More Likely to Grow Revenue Higher Win Rate Lower Undesired Turnover Revenue growth of Value- Driving organizations Win rate of Value-Driving organizations Undesired turnover of Value- Driving organizations
  • 12. 12©  RAIN  Group Making the Value Case “Improve ability to communicate value” is the top initiative priority of sales leaders Sales winners are more than twice as likely as second- place finishers to make the case for why they offer overall superior value 2X The surprising difference between sellers who win the sale and the second-placefinishers. WHAT SALES WINNERS DO DIFFERENTLY by Mike Schultz & John Doerr
  • 13. 13©  RAIN  Group Maximize Value The Four Whys Why Trust?4 1 Why Act? 2 Why Now? 3 Why Us? Resonate Differentiate Substantiate
  • 14. Key #1: Drive Value
  • 15. 15©  RAIN  Group Priorities Improving ability to communicate value Improving sales opportunity approach and planning Optimizing the sales process 38% 31%42% Three of the four Top Sales Initiative Priorities for the next year include:
  • 16. 16©  RAIN  Group Trend Against Sales Process “Sales leaders have long fixated on process discipline...But recently sales has been caught off guard by a dramatic shift in customers’ buying behavior. Even as leadership has tightened compliance with the processes that have served so well, sales performance has grown increasingly erratic… “The sales machine is stalling…. Leaders must abandon their fixation on process compliance and embrace a flexible approach to selling driven by sales reps’ reliance on insight and judgment.”
  • 17. 17©  RAIN  Group More Process Focus, Better Results Organizations with more mature and more customer-focused sales processes achieve stronger results. 57% 52% 44% 0% 20% 40% 60% 80% WINRATE(%) Win Rates by sales process maturity Sales process is customer-focused and maps buying processes 74% 64% 44% 0% 20% 40% 60% 80% STRONGLYAGREE/AGREE (%) 74 % 67 % 50 % 0% 20% 40% 60% 80% STRONGLY… Sales process is flexible to apply to buyers’ various roles & situations
  • 18. 18©  RAIN  Group The organization’s sellers have the skills they needto find and win business consistently andata high level Driving and winning sales opportunities The RestElite Performers Top Performers Top skill of Elite Performers: Driving and Winning Sales Opportunities#1 86% 68% 50% 0% 20% 40% 60% 80% 100% STRONGLYAGREE/AGREE (%)
  • 19. Key #2: Optimize Sales Process & Opportunity Management Key #1: Drive Value
  • 20. 20©  RAIN  Group The #1 Difference Between Top-Performers & The Rest Our sales organization is effective at maximizing sales to existing clients across capability areas
  • 21. 21©  RAIN  Group Growing Accounts is a Top Priority of respondents said increasing business with existing accounts is a top priority for the year ahead50% The RestElite Performers Top Performers Sellers have the skills they need to drive account growth: 74% 65% 43% 0% 20% 40% 60% 80% STRONGLYAGREE/AGREE (%)
  • 22. Key #3: Grow Existing Accounts Key #1: Drive Value Key #2: Optimize Sales Process & Opportunity Management
  • 23. 23©  RAIN  Group Sales Training Investment, Focus, & Effectiveness Elite and Top Performers are more likely to invest in sales training and rate their training as more effective. Sales trainingeffectiveness Investment andfocus on sales training 57% 44% 27% 0% 25% 50% 75% 100% EXCELLENT/GOOD(%) The RestElite Performers Top Performers 51% 30% 14% 0% 25% 50% 75% 100% EXTREMELY/VERYEFFECTIVE(%)
  • 24. 24©  RAIN  Group Selling Skills Across Performance Groups Elite and Top Performers have significantly more skilled sellers. The organization’s sellers have the skills they needto find and win business consistently and at a high level 86% 77% 77% 74% 69% 69% 69% 66% 51% 68% 52% 65% 65% 49% 56% 51% 48% 52%50% 37% 41% 43% 32% 41% 32% 31% 43% 0% 25% 50% 75% 100% STRONGLYAGREE/AGREE(%) Driving and winning sales opportunities Filling the pipeline Core consultative selling Driving account growth Advanced consultativ e selling Developing executive relationship s Managing time, focus, personal effectiveness Managing & coaching sellers Sales negotiation The RestElite Performers Top Performers
  • 25. Key #4: Invest in Sales Training Key #1: Drive Value Key #3: Grow Existing Accounts Key #2: Optimize Sales Process & Opportunity Management
  • 26. 26©  RAIN  Group 63% 43% 29% 0% 20% 40% 60% 80% STRONGLYAGREE/AGREE (%) Sales Management Organizations are more likely to be Elite or Top Performers when sales managers inspire the best performance from their sellers. …get maximum performance from sellers …create and sustain maximum energy from sellers 77% 55% 32% 0% 20% 40% 60% 80% STRONGLYAGREE/AGREE (%) 66 % 48 % 31 % 0% 20% 40% 60% 80% STRONGLY… …have the necessary skills to manage and coach sellers Sales managers… The RestElite Performers Top Performers
  • 27. 27©  RAIN  Group Leadership and Priorities We studied leadership prioritization of selling and sales force excellence, as well as leadership ability to execute. The rigor and investment leadership allocates to sales performance makes a difference. 80% 69% 57% 0% 25% 50% 75% 100% STRONGLYAGREE/AGREE(%) 74% 69% 51% 0% 25% 50% 75% 100% STRONGLYAGREE/AGREE(%) Our companyleaders prioritize improvingsales force effectiveness When our leaders set a priority, the priority gets done The RestElite Performers Top Performers
  • 28. Key #1: Drive Value Key #4: Invest in Sales Training Key #3: Grow Existing Accounts Key #2: Optimize Sales Process & Opportunity Management Key #5: Improve Sales Management & Leadership Effectiveness
  • 29. ©  RAIN  Group 29 Free Download: Increase Win Rates & Beat Your Sales Goals In this free white paper, you’ll learn: q What your organization needs to do to increase win rates q 5 ideas to strengthen your sales process q New research on what separates top-performing sales organizations from the rest Download Now! www.RainGroup.com/Win
  • 30. ©  RAIN  Group    |    info@raingroup.com    |    508-­‐405-­‐0438    |    www.raingroup.com     30 About RAIN Group AREAS OF FOCUS § Sales performance consulting: analysis, strategy, enablement, process, messaging, and team assessment § Skill and knowledge training across sales topics § Sales management and coaching training § Strategic account management training and consulting § Direct sales coaching and coach the coach CORE INDUSTRIES § Banking, Financial Services, and Insurance § Healthcare and Pharmaceutical § Hospitality § Industrial and Manufacturing § Other Complex B2B Sales § Professional and Business Services § Technology and Telecommunications COMMITMENTS § World-class method and programs § Excellence in consulting and training processes, technology and delivery § Thought leadership, research, and publishing § Client focus: programs and partnership must work for you § Values-driven organization Boston | Geneva | Johannesburg | London | Mumbai | Sydney | Toronto Global sales training and consulting company since 2002 Unleash Your Sales Potential
  • 31. Marketing Automation Sales Acceleration CRM $12.8B Technology Spend • Sales Dialing Tools • Sales Email Tools • Sales Forecasting Tools • Contacting Tools • Gamification • Predictive Analytics Sales Acceleration optimizes sales activities
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  • 36. TODAYS WEBINAR RECORDING • Tomorrow we will email you a link to today’s recorded webinar. Feel free to share it with your colleagues. • Take advantage of the resources available for download
  • 38. Mike Schultz President Rain  Group linkedin.com/in/mikeshultz50 RainSalesTraining.com Today’s Speakers Dave Boyce SVP  Momentum  Strategy InsideSales.com linkedin.com/in/boycedave