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101!
!
    Marketing!
      Quotes!
             @HubSpot
“              If you wait until
               there is another
               case study
               in your industry,
               you will be "
               too late.
               SETH GODIN
               KEYNOTE SPEAKER
               AUTHOR OF PERMISSION MARKETING


Image Credit: Kristoffer M.C.
“
                                 People share, read and
                                 generally engage more with
                                 any type of content when
                                 it’s surfaced through friends "
                                 & people they know and trust.
                                                           MALORIE LUCICH
                                                   FACEBOOK SPOKESPERSON




Image Credit: Fr. Stephen, MSC
“           No matter what, 
            the very first piece of
            social media real estate
            I’d start with is a blog.
            CHRIS BROGAN
            KEYNOTE SPEAKER
            FOUNDER, NEW MARKETING LABS




Image Credit: Colette Cassinelli
“
Instead of 
one-way interruption,
Web marketing
is about delivering
useful content
at just the precise
moment that
a buyer needs it.
DAVID MEERMAN SCOTT
MARKETING STRATEGIST
AUTHOR OF THE NEW RULES OF MARKETING AND PR


                                               Image Credit:By SeLmAn pInArLI
“
                         Increasingly, the mass
                         marketing is turning into
                         a mass of niches.
                         CHRIS ANDERSON
                         AUTHOR OF THE LONG TAIL




Image Credit: FishTech
!!!!
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“
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When you enchant 
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People, your goal 
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is not to make money 
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from them or to get them
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to do what you want, 
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but to fill them "                                         !
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with great delight.
                                      !
                                                          !
                           GUY KAWASAKI
                  !
           FORMER CHIEF EVANGELIST, APPLE
                CO-FOUNDER, ALLTOP.COM
                   !
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                                             Image Credit: Purple Phoenix
“
Remarkable social 
media content and
great sales copy are 
pretty much the same"
—plain spoken words
designed to focus 
on the needs
of the reader, listener, 
or viewer.
BRIAN CLARK
FOUNDER, COPYBLOGGER



Image Credit: Chiceaux
“
The next time you hear "
a social media myth, question it. 
Ask for the proof,
and ask out loud.
DAN ZARRELLA
SOCIAL MEDIA SCIENTIST
HUBSPOT
“
                     Bring the best of your authentic
                     self to every opportunity.
                                                     JOHN JANTSCH
                                    AUTHOR OF DUCT TAPE MARKETING




Image Credit: snre
“
There are no magic wands,
no hidden tricks,
and no secret handshakes
that can bring you
immediate success,
but with time, energy,
and determination
you can get there.
DARREN ROWSE
FOUNDER, PROBLOGGER
                                 Image Credit: Hryck!
                             !
Your culture is your brand.
                                                      TONY HSIEH
                                                CEO, ZAPPOS.COM




Image Credit: TerryJohnston
“
Focus on the 
core problem 
your business 
solves & put out
lots of content
& enthusiasm,
& ideas about how 
to solve that problem.

LAURA FITTON
FOUNDER, ONEFORTY.COM


                          Image Credit: Machine Project
Image Credit: Kevin N. Murphy




    You can’t just ask
    customers what
    they want and
    then try to give
    that to them.
    By the time you get it
    built, they’ll want
    something new.
    STEVE JOBS
!
!   CEO, APPLE
!
“
                  The biggest mistake we see 
                  companies make when they first
                  hit Twitter is to think about it 
                  as a channel to push out information.




TIM O’REILLY & SARAH MILSTEIN
CO-AUTHORS OF THE TWITTER BOOK
                                                   Image Credit:
                                                     LarimdaME
“
                         Clarity trumps persuasion.
                         DR. FLINT MCGLAUGHLIN
                         DIRECTOR, MECLABS



Image Credit: fox_kiyo
“
Don’t be afraid to get
creative and experiment 
with your marketing.
MIKE VOLPE
CHIEF MARKETING OFFICER
HUBSPOT
“
You need the kind of 
objectivity that makes 
you forget everything 
you’ve heard, 
clear the table, 
and do a factual study 
like a scientist would.
STEVE WOZNIAK
CO-FOUNDER, APPLE
Image Credit: Fotographia Guerilla




“
Make the customer
the hero of your
story.
ANN HANDLEY
CHIEF CONTENT OFFICER
MARKETINGPROFS




                                         TWEET QUOTE!
“
…the Internet
has turned what
used to be a
controlled, one-
way message
into a real-time
dialogue with
millions.
DANIELLE SACKS
WRITER, FAST COMPANY
Image Credit: Bethan




“
In today’s
information age
of Marketing and
Web 2.0, a
company’s
website is the
key to their
entire business.

MARCUS SHERIDAN
AUTHOR OF THE SALES LION BLOG
MARKETING SPEAKER
“
                        The way you can understand
                        all of the social media
                        is as the creation of
                        a new kind of public space.




                                              DANAH BOYD
                                 SOCIAL MEDIA RESEARCHER
                                               MICROSOFT



Image Credit: ghirson
Image Credit: AJC1




“  Presentations
   are the most
   amazing persuasion
   tool available in
   organizations today.

    NANCY DUARTE
    PRESIDENT AND CEO, DUARTE DESIGN
   TWEET QUOTE!
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                           Image Credit: xJasonRogersx
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                                                         D!




“
What makes content engaging is
relevancy. You need to connect 
the contact information with the 
content information.
       GAIL GOODMAN
                          PRESIDENT & CEO
                        CONSTANT CONTACT
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                           Give them quality.
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                           That's the best kind of advertising.
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                                                               MILTON HERSHEY
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                                                                      FOUNDER
Image Credit: Bob.Fornal                       THE HERSHEY CHOCOLATE COMPANY
                                                            !
“
                                       Image Credit: questin



    More contact means more sharing of
    information, gossiping, exchanging,
    engaging—in short, more word of mouth.




    GARY VAYNERCHUK
    AUTHOR OF THE THANK YOU ECONOMY
“ Think
  about
  what
  a user 
  is going 
  to type.
   MATT CUTTS
   GOOGLE




Image Credit: TheGiantVermin
“
    For corporate marketers,
    podcasting is low-hanging fruit.
         PAUL GILLIN
         AUTHOR OF THE NEW INFLUENCERS
Image Credit: Pedro Moura Pinheiro




“




Video is just
one part of a 
marketing plan.

It fits certain
messages & people 
better than others.
STEVE GARFIELD
VIDEOGRAPHER AND VIDEO BLOGGER
AUTHOR OF GET SEEN
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    Institutions that
    once had to go
    through media
    to deliver
    information 
    are now
    themselves
    media.
    ANDREW NACHISON 
!   FOUNDER, WE MEDIA
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!   Image Credit: chris.corwin!
“
                            Before you create
                            any more “great
                            content,” figure out
                            how you are going
                            to market it first.

                             JOE PULIZZI & NEWT BARRETT
                             AUTHORS OF GET CONTENT GET CUSTOMERS




Image Credit:cadfael1979!
“
                            If you have more money than brains,
                            you should focus on outbound
                            marketing. If you have more brains
                            than money, you should focus on
                            inbound marketing.


     GUY KAWASAKI
     FORMER CHIEF EVANGELIST, APPLE
     CO-FOUNDER, ALLTOP.COM




Image Credit: RangerRick!
“
People shop and learn "
in a whole new way "
compared to just a few "
years ago, so marketers need
to adapt or risk extinction.
BRIAN HALLIGAN
CO-AUTHOR OF INBOUND MARKETING 
CHIEF EXECUTIVE OFFICER, HUBSPOT
Image Credit:!
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                                  notashamed!




“
Understand why and how "
your audience uses technology
and then start trying to align
your communications efforts.
BRIAN REICH & DAN SOLOMON
                                            !
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AUTHORS OF MEDIA RULES!
                    !
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                                            D!
Audiences everywhere are tough. 
They don’t have time to be bored 
or brow beaten by orthodox, 
                                          CRAIG DAVIS
old fashioned advertising.
      J. WALTER THOMPSON
“                         The attention economy is not
                          growing, which means we have to
                          grab the attention that someone
                          else has today.
                        BRENT LEARY
                                                    CO-FOUNDER, CRM ESSENTIALS




Image Credit: Sidereal!
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                                 Jeremy Brooks!




We have embarked
upon the world’s
largest and longest
cocktail party, 
and every issue
imaginable is up 
for grabs.
                                           !

GEOFFREY MOORE
                                           !
                                           !
AUTHOR OF DEALING WITH DARWIN
             !
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“
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                 Social media are tools.
                 Real time is a mindset.
                  DAVID MEERMAN SCOTT
                  MARKETING STRATEGIST
                  AUTHOR OF THE NEW RULES OF MARKETING AND PR




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Image Credit: stockerre!
Increasingly, search is our mechanism
                  for how we understand ourselves,
                  our world, and our place within it.
                                        JOHN BATTELLE
                                        FOUNDER
                                        FEDERATED MEDIA PUBLISHING




Image Credit: !
MicMacPics1!
“
Either write something worth reading or
do something worth writing about.
BENJAMIN FRANKLIN
                                          Image Credit:!
                                          lhalstead!
“
Search, 
a marketing
method that
didn’t exist a
decade ago,
provides the most
efficient and
inexpensive way
for businesses to
find leads.
         JOHN BATTELLE
                    JOURNALIST
                    FOUNDER, FEDERATED MEDIA
                    PUBLISHING
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For the past 10
years, corporations
have been trained
that they should use
all the different
media... 
But the Internet is
becoming the
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umbrella.
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LARRY WEBER
                                                    !
                                                    !
AUTHOR OF MARKETING TO THE SOCIAL WEB
              !
                                         Image Credit:!
                                                    D!
                                           Unlimited!
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“
    Doing well with blogging
                                       !
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    is not about writing one key
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    post, it is about performing day
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    after day and helping a few
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    people at a time.
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     AARON WALL
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     AUTHOR OF THE SEOBOOK BLOG
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“
                            You can’t
                            expect
                            to just write and
                            have visitors
                              come to you"
                            —that’s too
                            passive.
                            
 CAMPBELL
                            ANITA
                            
                            FOUNDER & CEO,
                            SMALLBIZTRENDS.COM




Image Credit: Aunt Owwee!
Image Credit:!
                                        winterofdiscontent!




“
Word-of-mouth
marketing has
always been
important.
Today, it’s more
important than "
ever because of the
power of the Internet.
                                                        !
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JOE PULIZZI & NEWT BARRETT
                             !
AUTHORS OF GET CONTENT GET CUSTOMERS
                   !
                                                        D!
“
                 In a way, the Web is like "
                 your Hollywood agent: "
                 It speaks for you whenever
                 you’re not around to comment.




                  CHRIS BROGAN & JULIEN SMITH
                  AUTHORS OF TRUST AGENTS




Image Credit:!
gavinj1984!
Image Credit:!




“
                         CarbonNYC!




For business,
our Internet love
affair was a gift
from the gods.
GARY VAYNERCHUK
AUTHOR OF
THE THANK YOU ECONOMY
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                                 Mylla!




“
Corporations must answer
questions about why they
should be in the
blogosphere.

Small businesses need to
answer questions about
why they shouldn’t.

PAUL GILLIN
AUTHOR OF THE NEW INFLUENCERS
“
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Good content
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should be at the
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heart of your
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strategy, but it is
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equally important to
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keep the display
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context of that
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content in mind as
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well.
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TIM FRICK
                                                    !
AUTHOR OF RETURN ON ENGAGEMENT
                               !

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                                  Image Credit: Lee Ann L.!   !
“
No matter what or
whom we’re talking
about, from movies
to chiropractors to
books to financial
planners, the
consumer hankers
after specialization.

SUSAN FRIEDMANN
AUTHOR OF RICHES IN NICHES
Image Credit: jaqian!




              The right people to start
              video blogging are those
              with a passion to tell a story.



STEVE GARFIELD
VIDEOGRAPHER AND VIDEO BLOGGER
AUTHOR OF GET SEEN
“
                              I am all for conversations.
                              But you need to have a message.
                              RENEE BLODGETT
                              PRESIDENT
                              BLODGETT COMMUNICATIONS




Image Credit: Daniel Y. Go!
Your network is your filter.
DON TAPSCOTT & ANTHONY D. WILLIAMS
AUTHORS OF WIKINOMICS

                                      Image Credit: C. St
“
                       When you’ve got
                       people commenting
                       on your stuff or calling
                       you out or challenging
                       you—you have to be
                       prepared to guard
                       yourself from being
                       something that isn’t
                       you.
                           DAVID ARMANO
                           EXECUTIVE VICE PRESIDENT,
                           EDELMAN DIGITAL




Image Credit: Artz!!
“
                       No matter your sector, chances
                       are that people are already
                       twittering about your products,
                       your brand, your company or
                       at least your industry.
                             TIM O’REILLY & SARAH MILSTEIN
                             CO-AUTHORS OF
                             THE TWITTER BOOK
Image Credit: ejbSF!
“                         What happens online is you are
                          constantly dealing with invisible
                          audiences.
                     DANAH BOYD
                                             SOCIAL MEDIA RESEARCHER
                                                           MICROSOFT




Image Credit: joncandy!
“
    Twitter is not a technology.
    It's a conversation.
    And it's happening
    with or without you.
    CHARLENE LI
    CO-AUTHOR OF GROUNDSWELL




                                    Image Credit: !
                                    THEMACGIRL*!
To trust agents,
hyperlinks are the
twenty-first-century
equivalent of the
name-dropper.

CHRIS BROGAN & JULIEN SMITH
AUTHORS OF TRUST AGENTS
Image Credit:!         !
                                    Mac Babs - Bárbara Bessa.!




“
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Good-bye, Broadcast.
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Hello, Conversation.
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SHEL ISRAEL
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CO-AUTHOR OF NAKED CONVERSATIONS
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Image Credit:!
                                  Nisha A!




“
Marketers need to build digital
relationships and reputation
before closing a sale.
CHRIS BROGAN
KEYNOTE SPEAKER
FOUNDER, NEW MARKETING LABS
Image Credit:!   !
                                         By PinkMoose!




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…as you’ve noticed,
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people don’t want to
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be sold.
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What people do want is
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news and information
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about the things they
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care about.
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LARRY WEBER
                                              !

AUTHOR OF MARKETING TO THE SOCIAL WEB
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“
    You want to invent new ideas,
    not new rules.
    DAN HEATH
    MARKETING SPEAKER
    CO-AUTHOR OF MADE TO STICK


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“
Businesses should follow
and learn from others’
successes and failures
in order to better
understand and predict
their own.
BEN MEZRICH
AUTHOR OF THE ACCIDENTAL BILLIONAIRES


                                         Image Credit:!
                                         Menina Dedê!
                                                 TWEET QUOTE!
“
                        Companies are
                        learning that it’s
                        much better to offer
                        customers a place
                        to give direct
                        feedback at their
                        virtual doorstep
                        than to ignore
                        complaints and let
                        them crop up
                        everywhere.
                        BRIAN REICH & DAN SOLOMON
                        AUTHORS OF MEDIA RULES!
                        
Image Credit: Artiii!
“
“
To be successful
and grow your business and
revenues, you must
match the way you market your
products with the way your
prospects learn about
and shop for your products.
BRIAN HALLIGAN
CO-AUTHOR OF INBOUND MARKETING 
CHIEF EXECUTIVE OFFICER, HUBSPOT
Image Credit: Ziębol!




“
Smartphones are
reinventing the connection
between companies
and their customers.
    RICH MINER
    PARTNER, GOOGLE VENTURES
    CO-FOUNDER, ANDROID
“                       !

              Understand the key factors
                                                                    !
                                                                    !
              in the math behind
                                   !

              viral marketing, and use those
                                                                    !
                                                                    !
              to figure out what it
             DAVID SKOK
                                                                    !
                                                GENERAL PARTNER,
                                                                    !
              takes to get viral growth.
       MATRIX PARTNERS
                                                
                                                                    !
                                                                    !




Image Credit: Woodlouse!
“
You’ve probably
got a device on
you that can shoot 
decent video, 
so what’s stopping "
you? 

Capture and share
some moments.
STEVE GARFIELD
VIDEO BLOGGER
AUTHOR OF GET SEEN
    Image Credit: !

                            KTVee!
“
           Think like a
           customer.
                    PAUL GILLIN
AUTHOR OF THE NEW INFLUENCERS




                                   Image Credit: decafinat
“
Effective
engagement is
inspired by the
empathy that
develops simply
by being human.
BRIAN SOLIS
PRINCIPAL, ALTIMETER GROUP
AUTHOR OF ENGAGE!


                                Image Credit: !
                              EUSKALANATO!
“
    From sixdegre
                        es to
                                     !

   Friendster
                                      !                  Image Credit: !
                                                          Franco Folini!
                                       !
   to Facebook,
                      
                                        !

   social network
                                         !

                      ing
                                          !

  has become a
                                           !
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  familiar and                               !
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 ubiquitous par
                     t of
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 the Internet.
                                                !
                                                 !


AUT ID KIRKPATRICK
 DAV
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                                                   !
    HOR OF THE

                FACEBOOK E
                            FFECT
                  !
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“
    We’re all learning here;
    the best listeners will
    end up the smartest.


CHARLENE LI & JOSH BERNOFF
AUTHORS OF GROUNDSWELL




                                Image Credit: !
                                     dsassoi!
“
“
Marketing isn’t magic.
There is a science to it.

DAN ZARRELLA
SOCIAL MEDIA SCIENTIST
HUBSPOT
!
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“
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Holding back
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technology to preserve
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broken business
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models is like allowing
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                                                             !
                                                             !



blacksmiths to veto
                                                             !
                                                             !
                                                             !
                                                             !


the internal
                                                             !
                                                             !
                                                             !


combustion engine in
                                                             !
                                                             !
                                                             !


order to protect their
                                                             !
                                                             !
                                                             !


horseshoes.
                                                             !
                                                             !
                       DON TAPSCOTT & ANTHONY D. WILLIAMS
   !
                              AUTHORS OF WIKINOMICS
         !
                              
                              !
                                                             !
Image Credit: greeka




“
    The future of business
    is social.




                     BARRY LIBERT
                     AUTHOR OF SOCIAL NATION
                     CEO, MZINGA
“
                          Keep your eye out for
                          hot topics and trends.
                            The media is constantly
                                   looking for timely 
                                      stories.
                                          JIM KUKRAL
                                          MARKETING SPEAKER
                                          AUTHOR OF ATTENTION!
                                          




Image Credit: motograf!
“
Traditional methods
of sales prospecting
are grossly inefficient.
JILL KONRATH
SALES KEYNOTE SPEAKER
AUTHOR OF SNAP SELLING





                          Image Credit: dominiqueb!
“
                               I can take what
                               I learned from
                               writing articles,
                               educate a new
                               audience with "
                               a new channel,
                               and leapfrog
                               other
                               companies "
                               who aren’t
                               embracing this
                               now.
                               BRIAN J. CARROLL
                               CEO, INTOUCH
Image Credit: John Vetterli!
!




“
                                        !
                                        !


    By publishing
                                        !
                                        !
                                        !


    content that shows
                                        !
                                        !
                                        !


    buyers you
                                        !
                                        !
                                        !


    understand their
                                        !
                                        !
                                        !


    problems and can
                                        !
                                        !
                                        !


    show them how to
                                        !
                                        !
                                        !


    solve them, you build
                                        !
                                        !
                                        !


    credibility.
                                        !
                                        !
                                        !


     
 ALBEE
                                        !
                                        !
                                        !
    ARDATH                              !

    AUTHOR OF EMARKETING STRATEGIES 
                                        !
                                        !
    FOR THE COMPLEX SALE
               !
    
                                   !
                                        !
                                        !
                                        !
                                        !
                                        !
                                        !
                                        !
                                        !
                                        !
“
Already, companies
that speak in the
language of the
pitch,the dog-and-pony
show, are no longer
speaking
to anyone.
THE CLUETRAIN MANIFESTO




                           Image Credit: Dottie Mae!
“
    Authenticity, honesty, and personal
    voice underlie much of what’s
    successful on the Web.
                                          RICK LEVINE
                   CO-AUTHOR THE CLUETRAIN MANIFESTO
“   Your organization
    is becoming hyperlinked.
    Whether you like it or not.
    It’s bottom-up; it’s unstoppable.
                DAVID WEINBERGER
                AUTHOR OF EVERYTHING IS MISCELLANEOUS
“
    When all you’ve got is a hammer,
    bad service looks like a nail.
                          DOC SEARLS
                          JOURNALIST
                          CO-AUTHOR OF
                          THE CLUETRAIN MANIFESTO
“
Take two ideas
and put them
together to make
one new idea.
After all, what is a
Snuggie but the
mutation of a
blanket and a
robe?
JIM KUKRAL
MARKETING SPEAKER
AUTHOR OF ATTENTION!
“
Recognize that
giveaway items
serve as silent
ambassadors,
reinforcing your
Expert Identity
—choose them
carefully!
SUSAN FRIEDMANN
AUTHOR OF RICHES IN NICHES
Image Credit: BlakJakDavy!
                             DAVID SITEMAN GARLAND
                             HOST OF THE RISE TO THE TOP
                             




“     Money follows
      passion—
      not the other
      way around.
“
For many businesses, 
the fear behind their social media reluctance
isn’t just fear of failure but of blame and
accountability—both individual and collective.
JAY BAER & AMBER NASLUND
AUTHORS OF THE NOW REVOLUTION!
Companies need to lighten up and take
themselves less seriously. 
They need to get
a sense of humor.
THE CLUETRAIN MANIFESTO
“    Until Faceboo
     along, there
     hardly anywh
    public Interne
    you had to o
    with your rea
                      k came
                    was
                    ere on the
                    t where
                   perate
                  l name.
    DAVID KIR
              K
    AUTHOR O PATRICK
              F THE FAC
                        EBOOK EFFECT
“   By listening, 
    marketing will re-learn
    how to talk.
    DOC SEARLS & DAVID WEINBERGER
    CO-AUTHORS OF THE CLUETRAIN MANIFESTO
Companies need



“   connections to their
    markets to create
    long-term loyalty.




    CHARLENE LI & JOSH BERNOFF
    AUTHORS OF GROUNDSWELL
There’s a lot of fear-
mongering about
“losing control” of
your brand online,
when, in fact, you’ve
got control over as
much as you always
have: how you
present your
business and how
you act.
JAY BAER & AMBER NASLUND
AUTHORS OF THE NOW REVOLUTION
“
Be passionate
about the culture and
the business, and
remain positive,
because it inspires
others.
BARRY LIBERT
AUTHOR OF SOCIAL NATION
CEO, MZINGA
“
                                               !
Good is the enemy of                           !

great... The vast majority
                                               !
                                               !

of good companies
                                               !
                                               !
remain just that—good,                         !

but not great.
                                               !
                                               !
                         JIM COLLINS
          !
            AUTHOR OF GOOD TO GREAT




                     Image Credit: Charles Haynes!
“
Those who build
and perpetuate mediocrity…
are motivated more by
the fear of being left behind.



    JIM COLLINS
    AUTHOR OF GOOD TO GREAT
“
…one way to
sell a consumer
something in the
future is simply
to get his or her
permission in   SETH GODIN

advance.
       AUTHOR OF PERMISSION MARKETING
“   In this age of
    microblogging
    and two-second
    sound bites,
    almost no one
    has the attention
    span, or time, to
    read more than a
    few sentences.
    TIM FRICK
    AUTHOR OF RETURN ON ENGAGEMENT
“
Once you have
your questions
and stories, map
them to the buying
process—just as
your prospect will
experience them.

ARDATH ALBEE
AUTHOR OF EMARKETING
STRATEGIES FOR THE COMPLEX SALE
“
What we really need is
a mindset shift that will
make us relevant to
today’s consumers, a
mindset shift from
‘telling & selling’ to
building relationships.
JIM STENGEL
FORMER GLOBAL MARKETING OFFICER 
PROCTER & GAMBLE
“
It no longer makes economic sense to
send an advertising message to the many
in hopes of persuading the few.
M. LAWRENCE LIGHT"
FORMER CHIEF MARKETING OFFICER
MCDONALDS
“
When you break down
all the fluff, 
there are two ways to
promote and market
your business: dumber,
slower, and expensive
—or smarter, faster, and
cheaper.
DAVID SITEMAN GARLAND
HOST OF THE RISE TO THE TOP
RAND FISHKIN
                FOUNDER, SEOMOZ
                

There is no black magic
to successfully attracting
customers via the Web.
INSPIRED?             


Start working on your success
story online. Sign up for a
HubSpot free trial and see how
the interaction of content
creation, engagement and
analytics leads to awesome
marketing results. 

www.HubSpot.com/Free-Trial

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101 Marketing quotes

  • 1. 101! ! Marketing! Quotes! @HubSpot
  • 2. If you wait until there is another case study in your industry, you will be " too late. SETH GODIN KEYNOTE SPEAKER AUTHOR OF PERMISSION MARKETING Image Credit: Kristoffer M.C.
  • 3. People share, read and generally engage more with any type of content when it’s surfaced through friends " & people they know and trust. MALORIE LUCICH FACEBOOK SPOKESPERSON Image Credit: Fr. Stephen, MSC
  • 4. No matter what, the very first piece of social media real estate I’d start with is a blog. CHRIS BROGAN KEYNOTE SPEAKER FOUNDER, NEW MARKETING LABS Image Credit: Colette Cassinelli
  • 5. “ Instead of one-way interruption, Web marketing is about delivering useful content at just the precise moment that a buyer needs it. DAVID MEERMAN SCOTT MARKETING STRATEGIST AUTHOR OF THE NEW RULES OF MARKETING AND PR Image Credit:By SeLmAn pInArLI
  • 6. Increasingly, the mass marketing is turning into a mass of niches. CHRIS ANDERSON AUTHOR OF THE LONG TAIL Image Credit: FishTech
  • 7. !!!! ! “ ! ! ! ! ! ! When you enchant ! People, your goal ! ! is not to make money ! ! from them or to get them ! ! to do what you want, ! but to fill them " ! ! with great delight. ! ! GUY KAWASAKI ! FORMER CHIEF EVANGELIST, APPLE CO-FOUNDER, ALLTOP.COM ! ! Image Credit: Purple Phoenix
  • 8. “ Remarkable social media content and great sales copy are pretty much the same" —plain spoken words designed to focus on the needs of the reader, listener, or viewer. BRIAN CLARK FOUNDER, COPYBLOGGER Image Credit: Chiceaux
  • 9. “ The next time you hear " a social media myth, question it. Ask for the proof, and ask out loud. DAN ZARRELLA SOCIAL MEDIA SCIENTIST HUBSPOT
  • 10. Bring the best of your authentic self to every opportunity. JOHN JANTSCH AUTHOR OF DUCT TAPE MARKETING Image Credit: snre
  • 11. “ There are no magic wands, no hidden tricks, and no secret handshakes that can bring you immediate success, but with time, energy, and determination you can get there. DARREN ROWSE FOUNDER, PROBLOGGER Image Credit: Hryck! !
  • 12. Your culture is your brand. TONY HSIEH CEO, ZAPPOS.COM Image Credit: TerryJohnston
  • 13. “ Focus on the core problem your business solves & put out lots of content & enthusiasm, & ideas about how to solve that problem. LAURA FITTON FOUNDER, ONEFORTY.COM Image Credit: Machine Project
  • 14. Image Credit: Kevin N. Murphy You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new. STEVE JOBS ! ! CEO, APPLE !
  • 15. The biggest mistake we see companies make when they first hit Twitter is to think about it as a channel to push out information. TIM O’REILLY & SARAH MILSTEIN CO-AUTHORS OF THE TWITTER BOOK Image Credit: LarimdaME
  • 16. Clarity trumps persuasion. DR. FLINT MCGLAUGHLIN DIRECTOR, MECLABS Image Credit: fox_kiyo
  • 17. “ Don’t be afraid to get creative and experiment with your marketing. MIKE VOLPE CHIEF MARKETING OFFICER HUBSPOT
  • 18. “ You need the kind of objectivity that makes you forget everything you’ve heard, clear the table, and do a factual study like a scientist would. STEVE WOZNIAK CO-FOUNDER, APPLE
  • 19. Image Credit: Fotographia Guerilla “ Make the customer the hero of your story. ANN HANDLEY CHIEF CONTENT OFFICER MARKETINGPROFS TWEET QUOTE!
  • 20. “ …the Internet has turned what used to be a controlled, one- way message into a real-time dialogue with millions. DANIELLE SACKS WRITER, FAST COMPANY
  • 21. Image Credit: Bethan “ In today’s information age of Marketing and Web 2.0, a company’s website is the key to their entire business. MARCUS SHERIDAN AUTHOR OF THE SALES LION BLOG MARKETING SPEAKER
  • 22. The way you can understand all of the social media is as the creation of a new kind of public space. DANAH BOYD SOCIAL MEDIA RESEARCHER MICROSOFT Image Credit: ghirson
  • 23. Image Credit: AJC1 “ Presentations are the most amazing persuasion tool available in organizations today. NANCY DUARTE PRESIDENT AND CEO, DUARTE DESIGN TWEET QUOTE!
  • 24. ! ! Image Credit: xJasonRogersx ! ! ! ! ! ! D! “ What makes content engaging is relevancy. You need to connect the contact information with the content information. GAIL GOODMAN PRESIDENT & CEO CONSTANT CONTACT
  • 25. ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! Give them quality. ! ! ! That's the best kind of advertising. ! ! ! ! ! MILTON HERSHEY ! ! FOUNDER Image Credit: Bob.Fornal THE HERSHEY CHOCOLATE COMPANY !
  • 26. Image Credit: questin More contact means more sharing of information, gossiping, exchanging, engaging—in short, more word of mouth. GARY VAYNERCHUK AUTHOR OF THE THANK YOU ECONOMY
  • 27. “ Think about what a user is going to type. MATT CUTTS GOOGLE Image Credit: TheGiantVermin
  • 28. For corporate marketers, podcasting is low-hanging fruit. PAUL GILLIN AUTHOR OF THE NEW INFLUENCERS
  • 29. Image Credit: Pedro Moura Pinheiro “ Video is just one part of a marketing plan. It fits certain messages & people better than others. STEVE GARFIELD VIDEOGRAPHER AND VIDEO BLOGGER AUTHOR OF GET SEEN
  • 30. “ ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! Institutions that once had to go through media to deliver information are now themselves media. ANDREW NACHISON ! FOUNDER, WE MEDIA ! ! ! ! ! Image Credit: chris.corwin!
  • 31. Before you create any more “great content,” figure out how you are going to market it first. JOE PULIZZI & NEWT BARRETT AUTHORS OF GET CONTENT GET CUSTOMERS Image Credit:cadfael1979!
  • 32. If you have more money than brains, you should focus on outbound marketing. If you have more brains than money, you should focus on inbound marketing. GUY KAWASAKI FORMER CHIEF EVANGELIST, APPLE CO-FOUNDER, ALLTOP.COM Image Credit: RangerRick!
  • 33. “ People shop and learn " in a whole new way " compared to just a few " years ago, so marketers need to adapt or risk extinction. BRIAN HALLIGAN CO-AUTHOR OF INBOUND MARKETING CHIEF EXECUTIVE OFFICER, HUBSPOT
  • 34. Image Credit:! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! D! notashamed! “ Understand why and how " your audience uses technology and then start trying to align your communications efforts. BRIAN REICH & DAN SOLOMON ! ! ! ! ! ! ! AUTHORS OF MEDIA RULES! ! ! ! D!
  • 35. Audiences everywhere are tough. They don’t have time to be bored or brow beaten by orthodox, CRAIG DAVIS old fashioned advertising. J. WALTER THOMPSON
  • 36. The attention economy is not growing, which means we have to grab the attention that someone else has today. BRENT LEARY CO-FOUNDER, CRM ESSENTIALS Image Credit: Sidereal!
  • 37. Image Credit:! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! “ Jeremy Brooks! We have embarked upon the world’s largest and longest cocktail party, and every issue imaginable is up for grabs. ! GEOFFREY MOORE ! ! AUTHOR OF DEALING WITH DARWIN ! ! ! ! ! ! ! D!
  • 38. “ ! Social media are tools. Real time is a mindset. DAVID MEERMAN SCOTT MARKETING STRATEGIST AUTHOR OF THE NEW RULES OF MARKETING AND PR ! ! ! ! ! Image Credit: stockerre!
  • 39. Increasingly, search is our mechanism for how we understand ourselves, our world, and our place within it. JOHN BATTELLE FOUNDER FEDERATED MEDIA PUBLISHING Image Credit: ! MicMacPics1!
  • 40. “ Either write something worth reading or do something worth writing about. BENJAMIN FRANKLIN Image Credit:! lhalstead!
  • 41. “ Search, a marketing method that didn’t exist a decade ago, provides the most efficient and inexpensive way for businesses to find leads. JOHN BATTELLE JOURNALIST FOUNDER, FEDERATED MEDIA PUBLISHING
  • 42. “ ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! For the past 10 years, corporations have been trained that they should use all the different media... But the Internet is becoming the ! ! ! umbrella. ! ! ! ! LARRY WEBER ! ! AUTHOR OF MARKETING TO THE SOCIAL WEB ! Image Credit:! D! Unlimited!
  • 43. ! ! “ Doing well with blogging ! ! ! is not about writing one key ! ! ! post, it is about performing day ! ! ! after day and helping a few ! ! ! people at a time. ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! AARON WALL ! ! AUTHOR OF THE SEOBOOK BLOG ! ! ! !
  • 44. You can’t expect to just write and have visitors come to you" —that’s too passive. CAMPBELL ANITA FOUNDER & CEO, SMALLBIZTRENDS.COM Image Credit: Aunt Owwee!
  • 45. Image Credit:! winterofdiscontent! “ Word-of-mouth marketing has always been important. Today, it’s more important than " ever because of the power of the Internet. ! ! ! ! ! ! ! ! JOE PULIZZI & NEWT BARRETT ! AUTHORS OF GET CONTENT GET CUSTOMERS ! D!
  • 46. In a way, the Web is like " your Hollywood agent: " It speaks for you whenever you’re not around to comment. CHRIS BROGAN & JULIEN SMITH AUTHORS OF TRUST AGENTS Image Credit:! gavinj1984!
  • 47. Image Credit:! “ CarbonNYC! For business, our Internet love affair was a gift from the gods. GARY VAYNERCHUK AUTHOR OF THE THANK YOU ECONOMY
  • 48. ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! Image Credit:! Mylla! “ Corporations must answer questions about why they should be in the blogosphere. Small businesses need to answer questions about why they shouldn’t. PAUL GILLIN AUTHOR OF THE NEW INFLUENCERS
  • 49. ! ! ! ! ! ! ! ! Good content ! ! ! should be at the ! ! ! heart of your ! ! ! strategy, but it is ! ! ! equally important to ! ! keep the display ! ! ! context of that ! ! ! content in mind as ! ! ! well. ! ! ! ! ! ! ! TIM FRICK ! AUTHOR OF RETURN ON ENGAGEMENT ! ! ! ! Image Credit: Lee Ann L.! !
  • 50. “ No matter what or whom we’re talking about, from movies to chiropractors to books to financial planners, the consumer hankers after specialization. SUSAN FRIEDMANN AUTHOR OF RICHES IN NICHES
  • 51. Image Credit: jaqian! The right people to start video blogging are those with a passion to tell a story. STEVE GARFIELD VIDEOGRAPHER AND VIDEO BLOGGER AUTHOR OF GET SEEN
  • 52. I am all for conversations. But you need to have a message. RENEE BLODGETT PRESIDENT BLODGETT COMMUNICATIONS Image Credit: Daniel Y. Go!
  • 53. Your network is your filter. DON TAPSCOTT & ANTHONY D. WILLIAMS AUTHORS OF WIKINOMICS Image Credit: C. St
  • 54. When you’ve got people commenting on your stuff or calling you out or challenging you—you have to be prepared to guard yourself from being something that isn’t you. DAVID ARMANO EXECUTIVE VICE PRESIDENT, EDELMAN DIGITAL Image Credit: Artz!!
  • 55. No matter your sector, chances are that people are already twittering about your products, your brand, your company or at least your industry. TIM O’REILLY & SARAH MILSTEIN CO-AUTHORS OF THE TWITTER BOOK Image Credit: ejbSF!
  • 56. What happens online is you are constantly dealing with invisible audiences. DANAH BOYD SOCIAL MEDIA RESEARCHER MICROSOFT Image Credit: joncandy!
  • 57. Twitter is not a technology. It's a conversation. And it's happening with or without you. CHARLENE LI CO-AUTHOR OF GROUNDSWELL Image Credit: ! THEMACGIRL*!
  • 58. To trust agents, hyperlinks are the twenty-first-century equivalent of the name-dropper. CHRIS BROGAN & JULIEN SMITH AUTHORS OF TRUST AGENTS
  • 59. Image Credit:! ! Mac Babs - Bárbara Bessa.! “ ! ! ! ! ! ! ! ! ! ! Good-bye, Broadcast. ! ! ! ! Hello, Conversation. ! ! ! ! ! SHEL ISRAEL ! CO-AUTHOR OF NAKED CONVERSATIONS ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
  • 60. Image Credit:! Nisha A! “ Marketers need to build digital relationships and reputation before closing a sale. CHRIS BROGAN KEYNOTE SPEAKER FOUNDER, NEW MARKETING LABS
  • 61. Image Credit:! ! By PinkMoose! “ ! ! ! ! ! ! ! ! ! ! …as you’ve noticed, ! ! ! people don’t want to ! ! ! be sold. ! ! ! ! ! ! What people do want is ! ! ! news and information ! ! ! about the things they ! ! ! care about. ! ! ! ! ! LARRY WEBER ! AUTHOR OF MARKETING TO THE SOCIAL WEB ! ! ! ! ! !
  • 62. You want to invent new ideas, not new rules. DAN HEATH MARKETING SPEAKER CO-AUTHOR OF MADE TO STICK Image Credit:! doug88888!
  • 63. ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! “ Businesses should follow and learn from others’ successes and failures in order to better understand and predict their own. BEN MEZRICH AUTHOR OF THE ACCIDENTAL BILLIONAIRES Image Credit:! Menina Dedê! TWEET QUOTE!
  • 64. Companies are learning that it’s much better to offer customers a place to give direct feedback at their virtual doorstep than to ignore complaints and let them crop up everywhere. BRIAN REICH & DAN SOLOMON AUTHORS OF MEDIA RULES! Image Credit: Artiii!
  • 65. “ “ To be successful and grow your business and revenues, you must match the way you market your products with the way your prospects learn about and shop for your products. BRIAN HALLIGAN CO-AUTHOR OF INBOUND MARKETING CHIEF EXECUTIVE OFFICER, HUBSPOT
  • 66. Image Credit: Ziębol! “ Smartphones are reinventing the connection between companies and their customers. RICH MINER PARTNER, GOOGLE VENTURES CO-FOUNDER, ANDROID
  • 67. ! Understand the key factors ! ! in the math behind ! viral marketing, and use those ! ! to figure out what it DAVID SKOK ! GENERAL PARTNER, ! takes to get viral growth. MATRIX PARTNERS ! ! Image Credit: Woodlouse!
  • 68. “ You’ve probably got a device on you that can shoot decent video, so what’s stopping " you? Capture and share some moments. STEVE GARFIELD VIDEO BLOGGER AUTHOR OF GET SEEN Image Credit: ! KTVee!
  • 69. Think like a customer. PAUL GILLIN AUTHOR OF THE NEW INFLUENCERS Image Credit: decafinat
  • 70. “ Effective engagement is inspired by the empathy that develops simply by being human. BRIAN SOLIS PRINCIPAL, ALTIMETER GROUP AUTHOR OF ENGAGE! Image Credit: ! EUSKALANATO!
  • 71. From sixdegre es to ! Friendster ! Image Credit: ! Franco Folini! ! to Facebook, ! social network ! ing ! has become a ! ! familiar and ! ! ubiquitous par t of ! the Internet. ! ! AUT ID KIRKPATRICK DAV ! ! HOR OF THE FACEBOOK E FFECT ! !
  • 72. We’re all learning here; the best listeners will end up the smartest. CHARLENE LI & JOSH BERNOFF AUTHORS OF GROUNDSWELL Image Credit: ! dsassoi!
  • 73. “ “ Marketing isn’t magic. There is a science to it. DAN ZARRELLA SOCIAL MEDIA SCIENTIST HUBSPOT
  • 74. ! ! “ ! ! ! ! ! ! ! ! ! ! ! Holding back ! ! ! technology to preserve ! ! ! broken business ! ! ! models is like allowing ! ! ! blacksmiths to veto ! ! ! ! the internal ! ! ! combustion engine in ! ! ! order to protect their ! ! ! horseshoes. ! ! DON TAPSCOTT & ANTHONY D. WILLIAMS ! AUTHORS OF WIKINOMICS ! ! !
  • 75. Image Credit: greeka “ The future of business is social. BARRY LIBERT AUTHOR OF SOCIAL NATION CEO, MZINGA
  • 76. Keep your eye out for hot topics and trends. The media is constantly looking for timely stories. JIM KUKRAL MARKETING SPEAKER AUTHOR OF ATTENTION! Image Credit: motograf!
  • 77. “ Traditional methods of sales prospecting are grossly inefficient. JILL KONRATH SALES KEYNOTE SPEAKER AUTHOR OF SNAP SELLING Image Credit: dominiqueb!
  • 78. I can take what I learned from writing articles, educate a new audience with " a new channel, and leapfrog other companies " who aren’t embracing this now. BRIAN J. CARROLL CEO, INTOUCH Image Credit: John Vetterli!
  • 79. ! “ ! ! By publishing ! ! ! content that shows ! ! ! buyers you ! ! ! understand their ! ! ! problems and can ! ! ! show them how to ! ! ! solve them, you build ! ! ! credibility. ! ! ! ALBEE ! ! ! ARDATH ! AUTHOR OF EMARKETING STRATEGIES ! ! FOR THE COMPLEX SALE ! ! ! ! ! ! ! ! ! ! !
  • 80. “ Already, companies that speak in the language of the pitch,the dog-and-pony show, are no longer speaking to anyone. THE CLUETRAIN MANIFESTO Image Credit: Dottie Mae!
  • 81. Authenticity, honesty, and personal voice underlie much of what’s successful on the Web. RICK LEVINE CO-AUTHOR THE CLUETRAIN MANIFESTO
  • 82. Your organization is becoming hyperlinked. Whether you like it or not. It’s bottom-up; it’s unstoppable. DAVID WEINBERGER AUTHOR OF EVERYTHING IS MISCELLANEOUS
  • 83. When all you’ve got is a hammer, bad service looks like a nail. DOC SEARLS JOURNALIST CO-AUTHOR OF THE CLUETRAIN MANIFESTO
  • 84. “ Take two ideas and put them together to make one new idea. After all, what is a Snuggie but the mutation of a blanket and a robe? JIM KUKRAL MARKETING SPEAKER AUTHOR OF ATTENTION!
  • 85. “ Recognize that giveaway items serve as silent ambassadors, reinforcing your Expert Identity —choose them carefully! SUSAN FRIEDMANN AUTHOR OF RICHES IN NICHES
  • 86. Image Credit: BlakJakDavy! DAVID SITEMAN GARLAND HOST OF THE RISE TO THE TOP “ Money follows passion— not the other way around.
  • 87. “ For many businesses, the fear behind their social media reluctance isn’t just fear of failure but of blame and accountability—both individual and collective. JAY BAER & AMBER NASLUND AUTHORS OF THE NOW REVOLUTION!
  • 88. Companies need to lighten up and take themselves less seriously. They need to get a sense of humor. THE CLUETRAIN MANIFESTO
  • 89. Until Faceboo along, there hardly anywh public Interne you had to o with your rea k came was ere on the t where perate l name. DAVID KIR K AUTHOR O PATRICK F THE FAC EBOOK EFFECT
  • 90. By listening, marketing will re-learn how to talk. DOC SEARLS & DAVID WEINBERGER CO-AUTHORS OF THE CLUETRAIN MANIFESTO
  • 91. Companies need “ connections to their markets to create long-term loyalty. CHARLENE LI & JOSH BERNOFF AUTHORS OF GROUNDSWELL
  • 92. There’s a lot of fear- mongering about “losing control” of your brand online, when, in fact, you’ve got control over as much as you always have: how you present your business and how you act. JAY BAER & AMBER NASLUND AUTHORS OF THE NOW REVOLUTION
  • 93. “ Be passionate about the culture and the business, and remain positive, because it inspires others. BARRY LIBERT AUTHOR OF SOCIAL NATION CEO, MZINGA
  • 94. ! Good is the enemy of ! great... The vast majority ! ! of good companies ! ! remain just that—good, ! but not great. ! ! JIM COLLINS ! AUTHOR OF GOOD TO GREAT Image Credit: Charles Haynes!
  • 95. “ Those who build and perpetuate mediocrity… are motivated more by the fear of being left behind. JIM COLLINS AUTHOR OF GOOD TO GREAT
  • 96. “ …one way to sell a consumer something in the future is simply to get his or her permission in SETH GODIN advance. AUTHOR OF PERMISSION MARKETING
  • 97. In this age of microblogging and two-second sound bites, almost no one has the attention span, or time, to read more than a few sentences. TIM FRICK AUTHOR OF RETURN ON ENGAGEMENT
  • 98. “ Once you have your questions and stories, map them to the buying process—just as your prospect will experience them. ARDATH ALBEE AUTHOR OF EMARKETING STRATEGIES FOR THE COMPLEX SALE
  • 99. “ What we really need is a mindset shift that will make us relevant to today’s consumers, a mindset shift from ‘telling & selling’ to building relationships. JIM STENGEL FORMER GLOBAL MARKETING OFFICER PROCTER & GAMBLE
  • 100. “ It no longer makes economic sense to send an advertising message to the many in hopes of persuading the few. M. LAWRENCE LIGHT" FORMER CHIEF MARKETING OFFICER MCDONALDS
  • 101. “ When you break down all the fluff, there are two ways to promote and market your business: dumber, slower, and expensive —or smarter, faster, and cheaper. DAVID SITEMAN GARLAND HOST OF THE RISE TO THE TOP
  • 102. RAND FISHKIN FOUNDER, SEOMOZ There is no black magic to successfully attracting customers via the Web.
  • 103. INSPIRED? Start working on your success story online. Sign up for a HubSpot free trial and see how the interaction of content creation, engagement and analytics leads to awesome marketing results. www.HubSpot.com/Free-Trial