A3 - Assess-Adjust-Apply: a method for the Introduction of Business Process Support Systems in Operational Practice

1. The A3 method for the Introduction of Business Process Support Systems in Operational Practice Ilia Bider, IbisSoft & Stockholm University & Paul Johannesson, Stockholm University with the help of Erik Perjons, Stockholm University Prepared for BPM 2010: http://www.bpm2010.org/

4. Separate assessment of the situation from the history How to express results without mentioning history ?

6. Our solution: parameters in A3 Organisational culture Previous experiences of changes Alignment system and organisation Strategic understanding WHY Tactical understanding WHEN Operational understanding HOW Attitude and motivation System use

7. Wh ich relations exist between the parameters? System use Brainstorming for 5 minutes Organisational culture Previous experiences of changes Alignment system and organisation Strategic understanding WHY Tactical understanding WHEN Operational understanding HOW Attitude and motivation

8. Parameter relations in A3

21. Categories of means of control

23. The A3 model

24. The A3 method

27. Type of system – BPS system based on the collaborative planning Structure of the process case/instance

28. Type of system - continuing Plans for a particular user

32. Kotter’s eight stages for change management 1. Esta-bilishing a sence of urgency 2. Crea-ting the guiding coali-tion 3. Devel-oping a vision and strategy 4. Com-munica-ting a vision and strategy 5. Em- powering broad-based action 6. Gen-erating short-term wins 7. Consoli-dating gains and producing more change 8. Anchor-ing new approach-es in the culture Kotter’s eight staged for change management: A3 model:

33. Sharma and Yetton A3 model: Sharma and Yetton: 1. Instituting new structures 2. Instituting new performance control systems 3. Instituting new coordination mechanisms 4. Instituting changes to performance goals

34. Technology Acceptance Model (TAM) Two types of individual reactions influencing the use of system: - perceived usefulness , defined “as the degree to which a person believes that using a particular system would enhance his or her job performance”, and - perceived easy-of-use , defined as “the degree to which a person believes that using a particular system would be free from effort” A3 model:

36. Thank you for your attention ! Corresponding author: Ilia Bider , IbisSoft www.ibissoft.se/en Email: ilia@ibissoft.se Additional resources: http://processplatsen.ibissoft.se/en/node/27