CBP presentation Arabic

‫اﻟﻤﻌﺘﻤد؟‬ ‫اﻷﻋﻤﺎﻝ‬ ‫ﻤﺤﺘرف‬ ‫ﺒرﻨﺎﻤﺞ‬
(C) Copyrights 2014, All rights reserved.
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‫اﻟﻤﻌﺘﻤد؟‬ ‫اﻷﻋﻤﺎﻝ‬ ‫ﻤﺤﺘرف‬ ‫ﺒرﻨﺎﻤﺞ‬ ‫ﻫو‬ ‫ﻤﺎ‬
•‫ﺸﻬﺎدة‬‫ﻤﻬﻨﻴ‬‫ﺔ‬‫اﻟﺸﺨﺼﻴﺔ‬ ‫ات‬‫ر‬‫اﻟﻤﻬﺎ‬ ‫ﻓﻲ‬ ‫دوﻟﻴﺔ‬‫ﺒ‬ ‫ﻤدﻋﻤﻪ‬‫ﻤﻨﻬﺎج‬
‫وﻤﻌﺘﻤد‬ ‫ﻤﺤﺘرف‬‫اﻟدوﻟﻴﻪ‬ ‫اﻟﻤﻌﺎﻴﻴر‬ ‫ﺤﺴب‬.
•‫اد‬‫و‬‫ر‬‫ﻋﺎﻟﻤ‬‫ﻴون‬‫اﻹ‬ ‫ات‬‫ر‬‫اﻟﻤﻬﺎ‬ ‫ﻓﻲ‬‫اﻷﺴﺎﺴﻴﺔ‬ ‫اﻓﻴﺔ‬‫ر‬‫ﺤﺘ‬
•‫ﻋن‬ ‫ﻴد‬‫ز‬‫ﻤﺎﻴ‬350‫اﻟﻌﺎﻟم‬ ‫ﺤوﻝ‬ ً‫ا‬‫ﻤﻌﺘﻤد‬ ً‫ا‬‫ز‬‫ﻤرﻛ‬
•‫ﻋن‬ ‫ﻴد‬‫ز‬‫ﻤﺎﻴ‬30‫اﻟﺨﻠﻴﺠﻲ‬ ‫اﻟﺘﻌﺎون‬ ‫ﻤﺠﻠس‬ ‫دوﻝ‬ ‫ﻓﻲ‬ ً‫ا‬‫ز‬‫ﻤرﻛ‬
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•ُ‫ﺘ‬‫وﻤﻌ‬ ‫ات‬‫ر‬‫ﻤﻬﺎ‬ ‫اﻟﺸﻬﺎدة‬ ‫ﻘﻴم‬‫ﺎ‬‫اﻟ‬ ‫اﻟﻤرﺸﺢ‬ ‫رف‬‫ﺸﺎرك‬ُ‫ﻤ‬‫ﻨﺎﻤﺞ‬‫ر‬‫ﺒ‬ ‫ﻓﻲ‬
ِ‫ﻤﺤﺘر‬‫ﻓﻲ‬ ‫اﻷﻋﻤﺎﻝ‬ ‫ف‬‫ﻤﺠﺎﻻت‬ ‫ﻋدة‬.
Prime
•‫إ‬ ‫ﺘﺘم‬‫ات‬‫ر‬‫ﺨﺘﺒﺎ‬‫ﻨﺎﻤﺞ‬‫ر‬‫اﻟﺒ‬‫اﻹ‬ ‫ﺸﺒﻛﺔ‬ ‫ﻋﻠﻰ‬‫ﻨت‬‫ر‬‫ﻨﺘ‬
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•‫ﺸﻬﺎدة‬‫ات‬‫ر‬‫اﻟﻤﻬﺎ‬‫اﻟﺸﺨﺼﻴﺔ‬‫اﻟدوﻟﻴﺔ‬‫اﺌدة‬‫ر‬‫اﻟ‬‫ة‬‫ر‬‫اﻟﺼﺎد‬‫ﺒﺎﻟﻠﻐﺔ‬
‫ﺒﻴﺔ‬‫ر‬‫اﻟﻌ‬.
•‫اﻟﺸﻬﺎدة‬‫اﻟوﺤﻴدة‬‫ة‬‫ر‬‫اﻟﺼﺎد‬‫ﺒﺎﻟﻠﻐﺔ‬‫ﺒﻴﺔ‬‫ر‬‫اﻟﻌ‬‫ﺒﺎﻹ‬‫ﻋﺘﻤﺎد‬‫ﻋﻠﻰ‬‫ﻨظﺎم‬
Prometric Prime
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‫ﺍﻟﻤﻌﺘﻤﺪ؟‬ ‫ﺍﻷﻋﻤﺎﻝ‬ ‫ﻣﺤﺘﺮﻑ‬ ‫ﺑﺮﻧﺎﻣﺞ‬ ‫ﻟﻢ‬
•‫دوﻟﻴﺔ‬ ‫ﻤﻌﺎﻴﻴر‬
–‫أﻓﻀﻝ‬‫اﻟﻤﻤﺎرﺴﺎت‬‫ﻋﻠﻰ‬ ‫ﻴب‬‫ر‬‫اﻟﺘد‬ ‫ﻤﺠﺎﻝ‬ ‫ﻓﻲ‬‫اﻷ‬‫ﻋﻤﺎﻝ‬
–‫ﻤﺤددة‬ ‫ﺒﺼﻨﺎﻋﺔ‬ ‫ﺨﺎﺼﺔ‬
–‫ﺘطوﻴر‬‫ﺤوﻝ‬ ‫اﻟﻌﺎﻤﻠﺔ‬ ‫اﻟﻘوى‬‫اﻟﻌﺎﻟم‬
–ً‫ﺎ‬‫دوﻟﻴ‬ ‫ﺒﻬﺎ‬ ‫ﻤﻌﺘرف‬
–‫إﺤدى‬‫اﻟﺸﻬﺎدات‬‫اﻷﻛﺜر‬‫إ‬‫اﻟﻌﺎﻟم‬ ‫ﺤوﻝ‬ ً‫ا‬‫ر‬‫ﻨﺘﺸﺎ‬
(C) Copyrights 2014 All rights reserved.
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‫اﻟﻤﻌﺘﻤد؟‬ ‫اﻷﻋﻤﺎﻝ‬ ‫ﻤﺤﺘرف‬ ‫ﺒرﻨﺎﻤﺞ‬ َ‫ﻟم‬
•‫ﻫ‬‫و‬‫اﻟﻌﻼﻤﺔ‬‫ﻗﺔ‬‫ر‬‫اﻟﻔﺎ‬‫اﻟﺘﻲ‬‫ﺘﺜﺒت‬‫ة‬‫ر‬‫ﻗد‬‫اﻟﻤﺤﺘرف‬‫ﻋﻠﻰ‬‫إظﻬﺎر‬
‫ﻤﺠﻤوﻋﺔ‬‫ﻤن‬‫ات‬‫ر‬‫اﻟﻤﻬﺎ‬‫اﻟﻤﺤددة‬‫اﻟﻤطﻠوﺒﺔ‬‫ﻻي‬‫وظﻴﻔﺔ‬
•‫ﻴطور‬‫ات‬‫ر‬‫ﻤﻬﺎ‬‫ﺤﻴﺎﺘﻴﺔ‬‫ﻫﺎﻤﺔ‬‫ﺘﺘﺠﺎوز‬‫ﺒﻴﺌﺔ‬‫اﻟﻌﻤﻝ‬َ‫ﻟﺘ‬‫طﺎﻝ‬‫اﻨب‬‫و‬‫ﺠ‬
‫ﻋدﻴدة‬‫ﻤن‬‫اﻟﺤﻴﺎة‬‫اﻟﻴوﻤﻴﺔ‬.
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‫اﻟﻤﺴﺘﻬدﻓون‬
CBP Track Target industries/organizations Target job titles/roles
CBP –
Professional
Track
The CBP programs have a very wide target audience and is useful
for people working in the following industries:
• Human Resources‫ﺍﻟﺑﺷﺭﻳﺔ‬ ‫ﺍﻟﻣﻭﺍﺭﺩ‬
• Information and Communications Technology ‫ﺍﻟﻣﻌﻠﻭﻣﺎﺕ‬ ‫ﺗﻛﻧﻭﻟﻭﺟﻳﺎ‬
‫ﻭﺍﻹﺗﺻﺗﻼﺕ‬
• Life Management
• Marketing and Sales‫ﻭﺍﻟﻣﺑﻳﻌﺎﺕ‬ ‫ﺍﻟﺗﺳﻭﻳﻕ‬
• Project Management‫ﺍﻟﻣﺷﺎﺭﻉ‬ ‫ﺇﺩﺍﺭﺓ‬
• Sales and Customer Service‫ﻭﺍﻟﻣﺑﻳﻌﺎﺕ‬ ‫ﺍﻟﻌﻣﻼء‬ ‫ﺧﺩﻣﺔ‬
• Coaching and Mentoring‫ﻭﺍﻹﺭﺷﺎﺩ‬ ‫ﺍﻟﺗﻭﺟﻳﻪ‬
• Secretarial and Administration‫ﻭﺍﻟﺳﻛﺭﺗﺎﺭﻳﺔ‬ ‫ﺍﻹﺩﺍﺭﺓ‬
• Tourism and Hospitality‫ﻭﺍﻟﺿﻳﺎﻓﺔ‬ ‫ﺍﻟﺳﻳﺎﺣﺔ‬
• High school students‫ﺍﻟﻌﺎﻣﺔ‬ ‫ﺍﻟﺛﺎﻧﻭﻳﺔ‬ ‫ﻁﻠﺑﺔ‬
• Recent school leavers ‫ﺍﻟﻣﺩﺍﺭﺱ‬ ‫ﺧﺭﻳﺟﻲ‬
‫ﺍﻟﺟﺩﺩ‬
• University graduates‫ﺍﻟﺟﺎﻣﻌﺎﺕ‬ ‫ﺧﺭﻳﺟﻲ‬
• Individuals looking for career
change ‫ﺍﻟﺫﻳﻥ‬ ‫ﺍﻷﻓﺭﺍﺩ‬‫ﺗﻐﻳﻳﺭ‬ ‫ﺍﻟﻰ‬ ‫ﻳﺗﻁﻠﻌﻭﻥ‬
‫ﺍﻟﻣﻬﻧﺔ‬
enhancement
CBP – Executive
Track
• Middle management roles
change
CBP – Master
Track
• Middle to upper management roles
change
CBP – BIS • Executives looking to improve their
staff skillsproductivity
1-06-2012 7(C) Copyrights 2014, All rights reserved.
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‫ﺒﻨﺠﺎح‬ ‫اﻟﻤﻬﻨﻲ‬ ‫ﻤﺴﺎرك‬ ‫اﺒدأ‬‫و‬ ً‫ا‬‫ز‬‫ﻤﺘﻤﻴ‬ ‫ﻛن‬!
‫اﻹ‬ ‫ﻋﻠﻰ‬ ‫ﻤوﻗﻌﻨﺎ‬ ‫ة‬‫زﻴﺎر‬ ‫ﻴرﺠﻰ‬ ‫اﻟﻤﻌﺘﻤدﻩ‬ ‫اﻟﺘدرﻴﺒﻴﻪ‬ ‫اﻛز‬‫ر‬‫اﻟﻤ‬ ‫ﻗﺎﺌﻤﺔ‬ ‫ﻋﻠﻰ‬ ‫وﻟﻠﺤﺼوﻝ‬ ‫اﻟﻤﻌﻠوﻤﺎت‬ ‫ﻤن‬ ‫ﻟﻠﻤزﻴد‬‫ﻨﺘرﻨت‬
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‫اﻤﺠﻨﺎ‬‫ر‬‫ﺒ‬ ‫أﻫم‬
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‫ﺍﺩﺑﻠﻭﻡ‬‫ﻣﻳﺯ‬ّ‫ﺗ‬‫ﺍﻟ‬‫ﻓﻲ‬‫ﺧﺩﻣﺔ‬‫ﺍﻟﻣﺗﻌﺎﻣﻠﻳﻥ‬‫ﻭﺍﻟﻣﻌﺗﻣﺩ‬‫ﻣﻥ‬‫ﺍﻟﺟﻣﻌﻳﺔ‬‫ﺍﻟﺩﻭﻟﻳﺔ‬‫ﻟﺗﺩﺭﻳﺏ‬‫ﺍﻷﻋﻣﺎﻝ‬)IBTA(‫ﻭﻫﻭ‬
‫ﻣﻧﻬﺎﺝ‬‫ﺣﺩﻳﺙ‬‫ﻭﻣﺗﻁﻭﺭ‬‫ﺻﻣﻡ‬‫ﺧﺻﻳﺻﺎ‬‫ﻟﻭﺯﺍﺭﺓ‬‫ﺍﻟﺩﺍﺧﻠﻳﺔ‬‫ﺍﻷﻣﺎﺭﺗﻳﺔ‬‫ﺑﺎﻟﺗﻌﺎﻭﻥ‬‫ﻣﻊ‬‫ﺃﻛﺎﺩﻳﻣﻳﺔ‬‫ﺍﺗﺻﺎﻻﺕ‬
‫ﺍﻟﻣﻌﺗﻣﺩ‬.‫ﻳﺣﺗﻭﻱ‬‫ﺍﻟﺑﺭﺍﻧﺎﻣﺞ‬‫ﻋﻠﻰ‬‫ﻧﻅﺭﻳﺎﺕ‬‫ﻭﻭﺳﺎﺋﻝ‬‫ﻭﺁﻟﻳﺎﺕ‬‫ﻭﻧﺷﺎﻁﺎﺕ‬‫ﻫﺩﻓﻬﺎ‬‫ﺭﻓﻊ‬‫ﻣﺳﺗﻭﻯ‬‫ﺍﻟﻣﻬﺎﺭﺍﺕ‬
‫ﻭﺍﻟﻣﻌﺭﻓﺔ‬‫ﻭﺗﺣﺳﻳﻥ‬‫ﺳﻠﻭﻛﻳﺎﺕ‬‫ﻣﻘﺩﻣﻲ‬‫ﺍﻟﺧﺩﻣﺔ‬‫ﻟﻠﻭﺻﻭﻝ‬‫ﺇﻟﻰ‬‫ﻣﻘﺩﻣﻲ‬‫ﺧﺩﻣﺎﺕ‬‫ﺑﻣﺳﺗﻭﻯ‬‫ﺳﺑﻊ‬‫ﻧﺟﻭﻡ‬
‫ﺑﺣﺳﺏ‬‫ﻣﻌﺎﻳﻳﺭ‬‫ﺑﺭﻧﺎﻣﺞ‬‫ﺍﻹﻣﺎﺭﺍﺕ‬‫ﻟﻠﺧﺩﻣﺔ‬‫ﺍﻟﺣﻛﻭﻣﻳﺔ‬‫ﺍﻟﻣﺗﻣﻳﺯﺓ‬‫ﻭﺑﺣﻳﺙ‬‫ﻳﺳﺗﻁﻳﻊ‬‫ﺍﻟﻣﻭﻅﻔﻭﻥ‬‫ﺍﻟﺗﻧﺎﻓﺱ‬
‫ﺑﻘﻭﺓ‬‫ﻟﺗﺣﻘﻳﻕ‬‫ﻣﻌﺎﻳﻳﺭ‬‫ﺍﻟﺣﺻﻭﻝ‬‫ﻋﻠﻰ‬‫ﺃﻭﺳﻣﺔ‬‫ﺭﺋﻳﺱ‬‫ﺍﻟﻭﺯﺭﺍء‬‫ﺍﻟﺧﺎﺻﺔ‬‫ﺑﺧﺩﻣﺔ‬‫ﺍﻟﻣﺗﻌﺎﻣﻠﻳﻥ‬.

‫اﻤﺠﻨﺎ‬‫ر‬‫ﺒ‬ ‫أﻫم‬
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‫ﻁﻭﺭﺕ‬‫ﺗﺭﺍﻙ‬‫ﻟﻠﺣﻠﻭﻝ‬‫ﺍﻟﺗﻌﻠﻳﻣﻳﺔ‬‫ﺑﺎﻟﺷﺭﺍﻛﺔ‬‫ﻣﻊ‬‫ﺇﻛﺎﺩﻳﻣﻳﺔ‬‫ﺍﺗﺻﺎﻻﺕ‬"‫ﺑﺭﻧﺎﻣﺞ‬‫ﺍﻹﻣﺎﺭﺍﺕ‬‫ﻟﻠﺧﺩﻣﺔ‬
‫ﺍﻟﺣﻛﻭﻣﻳﺔ‬‫ﺍﻟﻣﺗﻣﻳﺯﺓ‬"‫ﺍﻟﺧﺎﺹ‬‫ﺑﻣﻛﺗﺏ‬‫ﺭﺋﺎﺳﺔ‬‫ﻣﺟﻠﺱ‬،‫ﺍﻟﻭﺯﺭﺍء‬‫ﻭﺫﻟﻙ‬‫ﺑﺗﺩﺭﻳﺏ‬‫ﻧﺣﻭ‬6‫ﺁﻻﻑ‬‫ﻣﻭﻅﻑ‬
‫ﻣﻭﺯﻋﻳﻥ‬‫ﻋﻠﻰ‬‫ﻣﺭﺍﻛﺯ‬‫ﺧﺩﻣﺔ‬‫ﺍﻟﻣﺗﻌﺎﻣﻠﻳﻥ‬‫ﻓﻲ‬‫ﺍﻟﺣﻛﻭﻣﺔ‬،‫ﺍﻻﺗﺣﺎﺩﻳﺔ‬‫ﺍﻟﺑﺎﻟﻎ‬‫ﻋﺩﺩﻫﺎ‬400‫ﻣﺭﻛﺯ‬.‫ﻭﻗﺎﻟﺕ‬
‫ﺍﻟﻌﺎﻣﺭﻱ‬‫ﻣﺩﻳﺭ‬‫ﺇﺩﺍﺭﺓ‬‫ﺗﻁﻭﻳﺭ‬‫ﺍﻟﺧﺩﻣﺎﺕ‬‫ﻓﻲ‬‫ﻗﻁﺎﻉ‬‫ﺷﺅﻭﻥ‬‫ﺍﻟﺗﻁﻭﻳﺭ‬‫ﺍﻟﺣﻛﻭﻣﻲ‬‫ﺑﻣﻛﺗﺏ‬‫ﺭﺋﺎﺳﺔ‬‫ﻣﺟﻠﺱ‬
‫ﺍﻟﻭﺯﺭﺍء‬،‫ﺍﻟﺗﺩﺭﻳﺏ‬‫ﻳﺳﻬﻡ‬‫ﻓﻲ‬‫ﺩﻋﻡ‬‫ﺟﻬﻭﺩ‬‫ﺍﻟﺣﻛﻭﻣﺔ‬‫ﻟﺗﻁﻭﻳﺭ‬‫ﺃﺳﺎﻟﻳﺏ‬‫ﺗﻘﺩﻳﻡ‬‫ﺍﻟﺧﺩﻣﺎﺕ‬‫ﻟﻠﻣﺗﻌﺎﻣﻠﻳﻥ‬
‫ﻭﺗﺣﺳﻳﻥ‬‫ﺗﺟﺭﺑﺗﻬﻡ‬‫ﻣﻥ‬‫ﺧﻼﻝ‬‫ﻣﺳﺎﻋﺩﺓ‬‫ﻣﻭﻅﻔﻲ‬‫ﺍﻟﺧﺩﻣﺔ‬‫ﻋﻠﻰ‬‫ﻓﻬﻡ‬‫ﺍﻟﻣﺑﺎﺩﺉ‬‫ﺍﻟﺭﺋﻳﺳﻳﺔ‬‫ﺍﻟﺗﻲ‬‫ﺗﺣﺳﻥ‬‫ﻣﻥ‬
‫ﺗﺟﺭﺑﺔ‬‫ﺍﻟﻣﺗﻌﺎﻣﻝ‬‫ﻭﺗﺣﻘﻕ‬‫ﺭﺿﺎﻩ‬‫ﻋﻧﺩ‬‫ﺍﻟﺗﻌﺎﻣﻝ‬‫ﻣﻊ‬‫ﺃﻱ‬‫ﻣﺭﻛﺯ‬‫ﻣﻥ‬‫ﻣﺭﺍﻛﺯ‬‫ﺧﺩﻣﺎﺕ‬‫ﺍﻟﻣﺗﻌﺎﻣﻠﻳﻥ‬.
‫ﻟﻸﻁﻼﻉ‬‫ﻳﺭﺟﻰ‬‫ﺯﻳﺎﺭﺗﻧﺎ‬‫ﻋﻠﻰ‬‫ﺍﻟﺭﺍﺑﻁ‬

‫اﻟﺸﻬﺎدة‬ ‫ات‬‫ر‬‫ﻤﺴﺎ‬ ‫ﺤوﻝ‬ ‫ﺘﻔﺎﺼﻴﻝ‬
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‫ﺘﺴﺘﻬدف‬‫ﺸﻬﺎدة‬CBP Professional™‫ﻓﻲ‬‫ر‬‫ﻤﺤﺘ‬
‫اﻷﻋﻤﺎﻝ‬‫ﻴﺔ‬‫ر‬‫اﻻدا‬ ‫اﻟﺘﺨﺼﺼﺎت‬ ‫ﻛﻝ‬ ‫ﻤن‬.
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‫إ‬‫ﺠﺘﻴﺎز‬‫إ‬‫اﻟﺘﺎﻟﻴﺔ‬ ‫ات‬‫ر‬‫اﻟدو‬ ‫إﺤدى‬ ‫ﺨﺘﺒﺎر‬
CBP™‫ﺍﻟﻘﻳﺎﺩﺓ‬
CBP™‫ﺍﻟﻌﻣﻼء‬ ‫ﺧﺩﻣﺔ‬
CBP™‫ﺍﻟﻣﺑﻳﻌﺎﺕ‬
CBP™‫ﺍﻻﻋﻣﺎﻝ‬ ‫ﺳﻠﻭﻛﻳﺎﺕ‬
CBP™‫ﺍﻻﻋﻣﺎﻝ‬ ‫ﺍﺗﺻﺎﻻﺕ‬
CBP™‫ﺍﻟﻣﺷﺎﺭﻳﻊ‬ ‫ﺇﺩﺍﺭﺓ‬
CBP™‫ﺍﻷﻋﻣﺎﻝ‬ ‫ﺇﺩﺍﺭﺓ‬
CBP™‫ﺍﻟﻛﻣﺑﻳﻭﺗﺭ‬ ‫ﺗﻛﻧﻭﻟﻭﺟﻳﺎ‬)‫ﻣﺣﺩﺩﺓ‬ ‫ﺑﺻﻧﺎﻋﺔ‬ ‫ﺧﺎﺻﺔ‬(
CBP™‫ﻭﺍﻟﺿﻳﺎﻓﺔ‬ ‫ﺍﻟﺳﻳﺎﺣﺔ‬)‫ﻣﺣﺩﺩﺓ‬ ‫ﺑﺻﻧﺎﻋﺔ‬ ‫ﺧﺎﺻﺔ‬(
CBP™‫ﺍﻟﻧﺯﺍﻋﺎﺕ‬ ‫ﺇﺩﺍﺭﺓ‬
CBP™‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺍﺗﺧﺎﺫ‬ ‫ﺩﻳﻧﺎﻣﻳﻛﻳﺔ‬
CBP™‫ﺍﻟﺗﻐﻳﻳﺭ‬ ‫ﺧﻼﻝ‬ ‫ﺍﻟﻘﻳﺎﺩﺓ‬
CBP™‫ﺍﻟﻣﻭﻅﻔﻳﻥ‬ ‫ﺗﺣﻔﻳﺯ‬
CBP™‫ﺍﻹﺩﺍﺭﺓ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻧﺟﺎﺡ‬ ‫ﺃﺳﺭﺍﺭ‬
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‫ﺍ‬‫ﻟﻣﺳﺗﻭﻯ‬
‫ﺍﻹ‬‫ﺣﺗﺭﺍﻓﻲ‬

‫ﺘﺴﺘﻬدف‬‫ﺸﻬﺎدة‬CBP Executive ™‫اﻷﻋﻤﺎﻝ‬ ‫ﻓﻲ‬‫ر‬‫ﻤﺤﺘ‬
‫ﺒ‬ ‫ﻏﺒون‬‫ﻴر‬ ‫اﻟذﻴن‬‫ﺈ‬‫ﻤﺤﺘرف‬ ‫ﻨﺎﻤﺞ‬‫ر‬‫ﺒ‬ ‫ﻤﺠﺎﻻت‬ ‫ﻓﻲ‬ ‫ة‬‫ر‬‫ﺨﺒ‬ ‫ﻛﺘﺴﺎب‬
‫ﻛﺎﻓﺔ‬ ‫اﻟﺨﻤﺴﺔ‬ ‫اﻟﻤﻌﺘﻤد‬ ‫اﻷﻋﻤﺎﻝ‬:،‫اﻟﻌﻤﻼء‬ ‫ﺨدﻤﺔ‬ ،‫اﻟﻘﻴﺎدة‬
‫اﻷ‬ ‫ﺴﻠوﻛﻴﺎت‬ ،‫اﻟﻤﺒﻴﻌﺎت‬‫ﻋﻤﺎﻝ‬،‫إ‬‫اﻻﻋﻤﺎﻝ‬ ‫ﺘﺼﺎﻻت‬.
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CBP™‫ﺧﺩﻣﺔ‬
‫ﺍﻟﻌﻣﻼء‬
CBP C20-507
CBP C30-508
CBP™‫ﺳﻠﻭﻛﻳﺎﺕ‬
‫ﺍﻷ‬‫ﻋﻣﺎﻝ‬CBP C40-
509
CBP™‫ﺇ‬‫ﺗ‬‫ﺻﺎﻻﺕ‬
‫ﺍ‬‫ﻷ‬‫ﻋﻣﺎﻝ‬
CBP C50-510
CBP C10-506
‫إ‬‫اﻹ‬ ‫ﺠﺘﻴﺎز‬‫ﻛﺎﻓﺔ‬ ‫اﻟﺘﺎﻟﻴﺔ‬ ‫ات‬‫ر‬‫ﺨﺘﺒﺎ‬
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CBP™‫ﺍﻟﻛﻣﺑﻳﻭﺗﺭ‬ ‫ﺗﻛﻧﻭﻟﻭﺟﻳﺎ‬)‫ﻣﺣﺩﺩﺓ‬ ‫ﺑﺻﻧﺎﻋﺔ‬ ‫ﺧﺎﺻﺔ‬(
CBP™‫ﻭﺍﻟﺿﻳﺎﻓﺔ‬ ‫ﺍﻟﺳﻳﺎﺣﺔ‬)‫ﻣﺣﺩﺩﺓ‬ ‫ﺑﺻﻧﺎﻋﺔ‬ ‫ﺧﺎﺻﺔ‬(
CBP™‫ﺇ‬‫ﺍﻟﺗﺳﻭﻳﻕ‬ ‫ﺩﺍﺭﺓ‬
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‫اﻟﻤﺴﺘوى‬
‫اﻟﺘﻨﻔﻴذى‬
‫اﻟﺘﺨﺼﺼﻲ‬

‫ﻴ‬‫ﺴﺘﻬدف‬‫ﻨﺎﻤﺞ‬‫ر‬‫ﺒ‬CBP Master Executive ™
‫ﻓﻲ‬ ‫ﺒﺎﻟﺘﺨﺼص‬ ‫ﻏﺒون‬‫ﻴر‬ ‫اﻟذﻴن‬ ‫ﻓﻴن‬‫ر‬‫اﻟﻤﺤﺘ‬ ‫اﻟﺘﻨﻔﻴذﻴﻴن‬ ‫اﻟﻤوظﻔﻴن‬
‫اﻹ‬ ‫ات‬‫ر‬‫اﻟﻤﻬﺎ‬ ‫ﻤن‬ ‫ﻤﺤدد‬ ‫ﻤﺠﺎﻝ‬‫ﻤﺜﻝ‬ ‫اﻓﻴﺔ‬‫ر‬‫ﺤﺘ‬:،‫اﻟﻤﺸﺎرﻴﻊ‬ ‫ة‬‫إدار‬
‫اﻟﺘﻛﻨوﻟوﺠﻴﺎ‬‫و‬ ،‫اﻟﻀﻴﺎﻓﺔ‬‫و‬ ‫اﻟﺴﻴﺎﺤﺔ‬ ،‫اﻷﻋﻤﺎﻝ‬ ‫ة‬‫إدار‬.
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‫إ‬‫اﻟﺘﻨﻔﻴذي‬ ‫اﻟﻤﺴﺘوى‬ ‫ات‬‫ر‬‫دو‬ ‫إﺤدى‬ ‫ﺨﺘر‬‫اﻟﺘﺨﺼﺼﻲ‬
CBP™‫ﻭﺍﻟﺿﻳﺎﻓﺔ‬ ‫ﺍﻟﺳﻳﺎﺣﺔ‬
CBP™‫ﺍﻟﻛﻣﺑﻳﻭﺗﺭ‬ ‫ﺗﻛﻧﻭﻟﻭﺟﻳﺎ‬
CBP™‫ﺇ‬‫ﺩﺍﺭﺓ‬‫ﺍﻟﺗﺳﻭﻳﻕ‬
‫ﻫﺫﻩ‬ ‫ﻣﻥ‬ ‫ﺃﻱ‬
‫ﺍﻟﺩﻭﺭﺍﺕ‬
www.ibta-arabia.com

CBP™‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺍﺗﺧﺎﺫ‬ ‫ﺩﻳﻧﺎﻣﻳﻛﻳﺔ‬
www.ibta-arabia.com
‫ﻤﺴﺘوى‬/‫ﺴﻠﺴﺔ‬
‫ﺘﺤﺴﻴن‬‫اﻷﻋﻤﺎﻝ‬

‫اﻟدور‬ ‫ﻋن‬ ‫ﺘﻔﺎﺼﻴﻝ‬‫ات‬
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CBP™‫ﺍﻟﻌﻣﻼء‬ ‫ﺧﺩﻣﺔ‬
CBP™‫ﺍﻻ‬ ‫ﺳﻠﻭﻛﻳﺎﺕ‬‫ﻋﻣﺎﻝ‬
CBP™‫ﺇ‬‫ﺗﺻ‬‫ﺍ‬ ‫ﺎﻻﺕ‬‫ﻻ‬‫ﻋﻣﺎﻝ‬
www.ibta-arabia.com
‫ا‬‫ﻟﻤﺴﺘوى‬
‫اﻹ‬‫اﻓﻲ‬‫ر‬‫ﺤﺘ‬

‫اﻟﻤﺒﻴﻌﺎت‬
•‫اﻟوﺤدات‬:
–‫اﻟﺒﻴﻊ‬ ‫ﻋﻤﻠﻴﺔ‬ ‫إﻟﻰ‬ ‫ﻤدﺨﻝ‬
–‫اﻟﻌﻤﻼء‬ ‫ﻋن‬ ‫اﻟﺒﺤث‬ ‫ﻓﻲ‬ ‫ﻟﻠﻨﺠﺎح‬ ‫اﺘﺠﻴﺎت‬‫ر‬‫إﺴﺘ‬
–‫اﻷوﻝ‬ ‫اﻹﺘﺼﺎﻝ‬ ‫ﻨﺠﺎح‬ ‫اﺘﺠﻴﺎت‬‫ر‬‫إﺴﺘ‬
–‫ﻨﺠﺎح‬ ‫اﺘﺠﻴﺎت‬‫ر‬‫إﺴﺘ‬‫اﻟﺘﻘﻴﻴم‬
–‫اﻟﻌرض‬ ‫ﻨﺠﺎح‬ ‫اﺘﺠﻴﺎت‬‫ر‬‫إﺴﺘ‬
–‫اﻀﺎت‬‫ر‬‫اﻹﻋﺘ‬ ‫ﻟﺤﻝ‬ ‫اﻟﻨﺎﺠﺤﺔ‬ ‫اﺘﺠﻴﺎت‬‫ر‬‫اﻹﺴﺘ‬
–‫اﻟﺒﻴﻊ‬ ‫ﻋﻤﻠﻴﺔ‬ ‫ﻟﺨﺘﺎم‬ ‫اﻟﻨﺎﺠﺤﺔ‬ ‫اﺘﺠﻴﺎت‬‫ر‬‫اﻹﺴﺘ‬
–‫اﻟﺒﻴ‬ ‫ﺒﻌد‬ ‫ﻤﺎ‬ ‫ﻤﺘﺎﺒﻌﺔ‬ ‫و‬ ‫اﻟﺼﻔﻘﺎت‬ ‫إﻨﻬﺎء‬ ‫اﺘﺠﻴﺎت‬‫ر‬‫إﺴﺘ‬‫ﻊ‬
•‫اﻹ‬ ‫رﻗم‬‫ﺨﺘﺒﺎر‬:CBP C30-508
‫ﺍﻟﻣﺩﺓ‬:15
‫ﺳﺎﻋﺔ‬
www.ibta-arabia.com

‫اﻟﻌﻤﻼء‬ ‫ﺨدﻤﺔ‬
–‫اﻟﻌﻤﻼء‬ ‫ﺨدﻤﺔ‬ ‫اﻟﻰ‬ ‫ﻤدﺨﻝ‬
–‫اﺼﻝ‬‫و‬‫اﻟﺘ‬ ‫ات‬‫ر‬‫ﻤﻬﺎ‬
–‫اﻟﻌﻤﻼء‬ ‫ﺘﺤﻠﻴﻝ‬:‫ﻋﻤﻴﻠك‬ ‫إﻋرف‬
–‫ﻋﺠﻴن‬‫اﻟﻤﻨز‬ ‫اﻟﻌﻤﻼء‬ ‫ﺘﻬدﺌﺔ‬
–‫اﻟﻬﺎﺘف‬ ‫ﻋﺒر‬ ‫اﻟﻌﻤﻼء‬ ‫ﺨدﻤﺔ‬
–‫ﻨت‬‫ر‬‫اﻻﻨﺘ‬ ‫ﻋﺒر‬ ‫اﻟﻌﻤﻼء‬ ‫ﺨدﻤﺔ‬
–‫اﻟوﻗت‬ ‫ة‬‫ر‬‫إدا‬ ‫اﺘﺠﻴﺎت‬‫ر‬‫إﺴﺘ‬
–‫اﻟﻨﻔﺴﻲ‬ ‫اﻟﻀﻐط‬ ‫ة‬‫ر‬‫إدا‬ ‫اﺘﺠﻴﺎت‬‫ر‬‫إﺴﺘ‬
‫ﺳﺎﻋﺔ‬
www.ibta-arabia.com

‫اﻟﻘﻴﺎدة‬
–‫ﻤﻘدﻤﺔ‬‫ﻟ‬‫اﻟﻔﻌﺎﻟﺔ‬ ‫ﻠﻘﻴﺎدة‬
–‫اﻟﻤﻨﺎﺴب‬ ‫اﻟﻘﻴﺎدة‬ ‫ﻨﻤط‬ ‫إﺨﺘﻴﺎر‬
–‫ﻋﻤﻝ‬ ‫ﻤﻬﻤﺔ‬ ‫و‬ ‫رؤﻴﺎ‬ ‫ﺘطوﻴر‬
–‫ﻋﺎﻟﻴﺔ‬ ‫ﺒﻔﻌﺎﻟﻴﺔ‬ ‫ات‬‫ر‬‫ا‬‫ر‬‫اﻟﻘ‬ ‫ﺼﻨﻊ‬
–‫ﻟﻠﻘﺎدة‬ ‫اﻟﻌﻤﻝ‬ ‫ﻓرق‬ ‫ﺒﻨﺎء‬
–‫اﻟﺘﺤﻔﻴز‬
‫ﺳﺎﻋﺔ‬
www.ibta-arabia.com

‫إ‬‫ﺘﺼ‬‫ﺎﻻت‬‫اﻻ‬‫ﻋﻤﺎﻝ‬
–‫اﻷﻋﻤﺎﻝ‬ ‫إﺘﺼﺎﻻت‬ ‫ﻓﻲ‬ ‫ﻤﻘدﻤﺔ‬
–‫اﻓﻲ‬‫ر‬‫اﻹﺤﺘ‬ ‫اﺼﻝ‬‫و‬‫اﻟﺘ‬ ‫ﻫﻴﻛﻠﻴﺔ‬
–‫أﺴﻠوب‬ ‫ﺘطوﻴر‬‫اﻟ‬‫اﻓﻴﺔ‬‫ر‬‫اﻹﺤﺘ‬ ‫ﻛﺘﺎﺒﺔ‬
–‫اﻓﻴﺔ‬‫ر‬‫اﻹﺤﺘ‬ ‫اﻟﻛﺘﺎﺒﺔ‬ ‫اع‬‫و‬‫أﻨ‬
–‫اﻟﺨﺎﺼﺔ‬ ‫اﻟظروف‬ ‫ﻓﻲ‬ ‫اﻟﻛﺘﺎﺒﺔ‬
–‫اﻟﺸﻔوي‬ ‫اﺼﻝ‬‫و‬‫اﻟﺘ‬ ‫ات‬‫ر‬‫ﻤﻬﺎ‬ ‫ﺘطوﻴر‬
–‫اﻷﻋﻤﺎﻝ‬ ‫ﻹﻨﺠﺎز‬ ‫اﻟﻬﺎﺘف‬ ‫إﺴﺘﺨدام‬ ‫ﻓﻲ‬ ‫اﻓﻴﺔ‬‫ر‬‫اﻹﺤﺘ‬
–‫اﻟﻠﻔظﻲ‬ ‫ﻏﻴر‬ ‫اﺼﻝ‬‫و‬‫اﻟﺘ‬
–‫اﻟﻔﻌﺎﻝ‬ ‫اﻟﺘﻘدﻴﻤﻲ‬ ‫اﻟﻌرض‬ ‫ات‬‫ر‬‫ﻤﻬﺎ‬ ‫ﺘطوﻴر‬
–‫اﻓﻲ‬‫ر‬‫اﻹﺤﺘ‬ ‫اﺼﻝ‬‫و‬‫اﻟﺘ‬ ‫أﺜﻨﺎء‬ ‫اﻹﺨﺘﻼف‬‫و‬ ‫اء‬‫ر‬‫اﻵ‬ ‫ﻓﻲ‬ ‫اﻟﺘﻀﺎرب‬
‫ﺳﺎﻋﺔ‬
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‫اﻻ‬ ‫ﺴﻠوﻛﻴﺎت‬‫ﻋﻤﺎﻝ‬
•‫اﻟوﺤدا‬‫ت‬:
–‫اﻓﻴﺔ‬‫ر‬‫اﻹﺤﺘ‬ ‫ﻟﻠﺴﻠوﻛﻴﺎت‬ ‫ﻤﻘدﻤﺔ‬
–‫اﻟﺘﻌﺎرف‬‫و‬ ‫اﻟﺘﺤﻴﺔ‬ ‫إﻟﻘﺎء‬
–‫اﻹﺠﺘﻤﺎﻋﺎت‬ ‫وﻗﺎﻋﺔ‬ ‫اﻹﺠﺘﻤﺎﻋﺎت‬ ‫ﺒروﺘوﻛوﻝ‬
–‫اﻓﻴﺔ‬‫ر‬‫اﻹﺤﺘ‬ ‫اﻷﺨﻼﻗﻴﺎت‬
–‫اﻟﺘرﻓﻴﻬﻴﺔ‬ ‫اﻟﺴﻠوﻛﻴﺎت‬
–‫اﻟﻬﺎﺘف‬ ‫إﺴﺘﺨدام‬ ‫ﺴﻠوﻛﻴﺎت‬
–‫اﻹﻟﻛﺘروﻨﻲ‬ ‫ﻴد‬‫ر‬‫اﻟﺒ‬‫و‬ ‫ﻨت‬‫ر‬‫اﻹﻨﺘ‬ ‫ﻋﺒر‬ ‫اﺼﻝ‬‫و‬‫اﻟﺘ‬ ‫ﺴﻠوﻛﻴﺎت‬
–‫اﻓﻲ‬‫ر‬‫اﻹﺤﺘ‬ ‫اﻟﻤظﻬر‬
–‫اﻟﺨﺎﺼﺔ‬ ‫اﻟﺤﺎﺠﺎت‬ ‫ذوي‬ ‫ﻤﻊ‬ ‫اﻟﺘﻌﺎﻤﻝ‬ ‫ﺴﻠوﻛﻴﺎت‬
–‫اﻟﺜﻘﺎﻓﺎت‬ ‫ﺘﻌدد‬ ‫ﺘﺤدﻴﺎت‬
‫ﺳﺎﻋﺔ‬
www.ibta-arabia.com

CBP™‫اﻟﻤﺸﺎرﻴﻊ‬ ‫ة‬‫إدار‬
CBP™‫اﻷﻋﻤﺎﻝ‬ ‫ة‬‫إدار‬
CBP™‫اﻟﻛﻤﺒﻴوﺘر‬ ‫ﺘﻛﻨوﻟوﺠﻴﺎ‬
CBP™‫اﻟﻀﻴﺎﻓﺔ‬‫و‬ ‫اﻟﺴﻴﺎﺤﺔ‬
www.ibta-arabia.com
‫اﻟﺘﻨﻔﻴذي‬ ‫اﻟﻤﺴﺘوى‬
‫اﻷﻋﻠﻰ‬
‫ﺨﺎص‬‫ﺒ‬‫ﻤﻬﻨﻪ‬
‫ﻤﺤددة‬

‫اﻟﻤﺸﺎرﻴﻊ‬ ‫ة‬‫إدار‬
–‫اﻟﻤﺸروﻋﺎت‬ ‫ة‬‫ر‬‫إدا‬ ‫ﻓﻲ‬ ‫ﻤﻘدﻤﺔ‬
–‫ع‬‫اﻟﻤﺸرو‬ ‫ﺘﺄﺴﻴس‬ ‫ﺤﻠﺔ‬‫ﻤر‬
–‫ع‬‫اﻟﻤﺸرو‬ ‫ﺘﺨطﻴط‬ ‫ﺤﻠﺔ‬‫ﻤر‬
–‫اﻟﻌﻤﻝ‬ ‫ﻓرق‬ ‫ﺒﻨﺎء‬
–‫اﻟﺘﺤﻔﻴز‬
–‫ع‬‫اﻟﻤﺸرو‬ ‫ﺨطﺔ‬ ‫ﺘﻨﻔﻴذ‬
–‫اﻟﻨﻬﺎﺌﻴﺔ‬ ‫ﺤﻠﺔ‬‫اﻟﻤر‬
•‫اﻹ‬ ‫رﻗم‬‫ﺨﺘﺒﺎر‬:CBP E10-706
‫ﺳﺎﻋﺔ‬
www.ibta-arabia.com

‫اﻷﻋﻤﺎﻝ‬ ‫ة‬‫إدار‬
–‫ة‬‫ر‬‫اﻹدا‬ ‫ﻓﻲ‬ ‫ﻤﻘدﻤﺔ‬
–‫اﻹ‬ ‫ات‬‫ر‬‫اﻟﻤﻬﺎ‬‫ة‬‫ر‬‫ﻟﻺدا‬ ‫اﻓﻴﺔ‬‫ر‬‫ﺤﺘ‬
–‫اﻷوﻟوﻴﺎت‬ ‫ﺘﻴب‬‫ر‬‫وﺘ‬ ‫اﻟﺘﻨظﻴم‬
–‫ة‬‫ر‬‫اﻹدا‬ ‫ﻓﻲ‬ ‫اﻟﻤﺒﺎﻟﻐﺔ‬ ‫دون‬ ‫ﻤن‬ ‫اﻟﺘﻔوﻴض‬
–‫ة‬‫ر‬‫اﻹدا‬‫و‬ ‫اﻟﺘﻛﻨوﻟوﺠﻴﺎ‬
–‫اﻟﺘﺴوﻴق‬ ‫ة‬‫ر‬‫إدا‬
–‫اﻟﻌﻤﻠﻴﺎت‬ ‫ة‬‫ر‬‫إدا‬
–‫اﻟﻤﺎﻟﻴﺔ‬ ‫ة‬‫ر‬‫اﻹدا‬
–‫ﻴﺔ‬‫ر‬‫اﻟﺒﺸ‬ ‫ارد‬‫و‬‫اﻟﻤ‬ ‫ة‬‫ر‬‫إدا‬
–‫اﻟﻤﺨﺎطر‬ ‫ة‬‫ر‬‫إدا‬
‫ﺳﺎﻋﺔ‬
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‫اﻟﻛﻤﺒﻴوﺘر‬ ‫ﺘﻛﻨوﻟوﺠﻴﺎ‬
–‫اﻟﻛﻤﺒﻴوﺘر‬ ‫ة‬‫ز‬‫أﺠﻬ‬ ‫إﻟﻰ‬ ‫ﻤﻘدﻤﺔ‬
–‫اﻟﻛﻤﺒﻴوﺘر‬ ‫ﺒﻨﺎء‬ ‫ﺘﺼﻤﻴم‬
–‫اﻟﻛﻤﺒﻴوﺘر‬ ‫ﻓﻲ‬ ‫اﻟﺒﻴﺎﻨﺎت‬ ‫ﻴن‬‫ز‬‫ﻟﺘﺨ‬ ‫ﺤﻠوﻝ‬
–‫اﻟﺒرﻤﺠﻴﺎت‬ ‫ﺘطﺒﻴﻘﺎت‬
–‫اﻟﻛﻤﺒﻴوﺘر‬ ‫ﺸﺒﻛﺎت‬ ‫اﺴﺘﻌﻤﺎﻝ‬ ‫ﻴﺎت‬‫ر‬‫ﻀرو‬
–‫وﻤﻔﺎﻫﻴﻤﻪ‬ ‫ﻨت‬‫ر‬‫اﻹﻨﺘ‬ ‫ﺘﻛﻨوﻟوﺠﻴﺎ‬
–‫اﻹﻟﻛﺘروﻨﻴﺔ‬ ‫ة‬‫ر‬‫اﻟﺘﺠﺎ‬
–‫اﻟﻛﻤﺒﻴوﺘر‬ ‫ﺴﻼﻤﺔ‬ ‫ﺘداﺒﻴر‬
–‫اﻟﻛﻤﺒﻴوﺘر‬ ‫ﺠﻬﺎز‬ ‫وﺴﻼﻤﺔ‬ ‫ﺼﺤﺔ‬ ‫ات‬‫ر‬‫اﻋﺘﺒﺎ‬
–‫ﻴﺔ‬‫ر‬‫اﻟﻔﻛ‬ ‫اﻟﻤﻠﻛﻴﺔ‬ ‫ﺤﻘوق‬
‫ﺳﺎﻋﺔ‬
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‫اﻟﻀﻴﺎﻓﺔ‬‫و‬ ‫اﻟﺴﻴﺎﺤﺔ‬
–‫اﻟﺴﻴﺎﺤﺔ‬ ‫إﻟﻰ‬ ‫ﻤﻘدﻤﺔ‬
–‫اﻟﺴﻴﺎﺤﺔ‬ ‫ﻤﺠﺎﻝ‬ ‫ﻓﻲ‬ ‫اﻷﻋﻤﺎﻝ‬
–‫اﻟﺴﻴﺎﺤﺔ‬ ‫ﻋﻠﻰ‬ ‫اﻟطﻠب‬
–‫اﻟﺴﻴﺎﺤﺔ‬ ‫اع‬‫و‬‫أﻨ‬
–‫اﻟﺴﻴﺎﺤﺔ‬ ‫ة‬‫ر‬‫إدا‬
–‫و‬ ‫اﻟﺴﻴﺎﺤﺔ‬‫اﻟﻀﻴﺎﻓﺔ‬
–‫اﻟﺴﻴﺎﺤﺔ‬ ‫ﻤﺠﺎﻝ‬ ‫ﻓﻲ‬ ‫اﻟﻌﻤﻼء‬ ‫ﺨدﻤﺔ‬
–‫اﺼﻝ‬‫و‬‫اﻟﺘ‬ ‫ات‬‫ر‬‫ﻤﻬﺎ‬ ‫ﻋﻠﻰ‬ ‫اﻟﻤﺒﻨﻴﺔ‬ ‫اﻟﺴﻴﺎﺤﺔ‬
–‫ﻋﺠﻴن‬‫اﻟﻤﻨز‬ ‫اﻟﺴﺎﺌﺤﻴن‬ ‫ﺘﻬدﺌﺔ‬
–‫اﻟﺴﻴﺎﺤﺔ‬ ‫ﻤﻨظﻤﺔ‬ ‫ﻋن‬ ‫ة‬‫ر‬‫اﻟﺼﺎد‬ ‫اﻟﺴﻴﺎﺤﺔ‬ ‫ﻷﺨﻼﻗﻴﺎت‬ ‫اﻟﻌﺎﻟﻤﻴﺔ‬ ‫اﻟﻤدوﻨﺔ‬‫اﻟﻌﺎﻟﻤﻴﺔ‬(WTO)
–‫وﺴﻼﻤﺘﻪ‬ ‫اﻟﺴﺎﺌﺢ‬ ‫أﻤن‬
–‫اﻟﺴﻴﺎﺤﺔ‬ ‫ﻤﺼطﻠﺤﺎت‬ ‫ﻗﺎﻤوس‬
•‫اﻹ‬ ‫رﻗم‬‫ﺨﺘﺒﺎر‬CBPI10-810 :
‫ﺳﺎﻋﺔ‬
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CBP™‫ﺩﻳﻧﺎﻣﻳﻛﻳﺔ‬‫ﺇ‬‫ﺍﻟﻘﺭﺭﺍﺕ‬ ‫ﺗﺧﺎﺫ‬
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‫ﺳﻠﺳﻠﺔ‬‫ﺗﻁﻭﻳﺭ‬
‫ﺍﻷﻋﻣﺎﻝ‬

‫اﻋﺎت‬‫ز‬‫اﻟﻨ‬ ‫ة‬‫إدار‬
–‫اع‬‫ز‬‫اﻟﻨ‬ ‫ﻫو‬ ‫ﻤﺎ‬
–‫اع‬‫ز‬‫اﻟﻨ‬ ‫ﻟﺤﻝ‬ ‫اﻷﺴﺎﺴﻴﺔ‬ ‫ات‬‫و‬‫اﻟﺨط‬
–‫اﻹﺼﻐﺎء‬ ‫ات‬‫ر‬‫ﻤﻬﺎ‬
–‫اﻋﺎت‬‫ز‬‫اﻟﻨ‬ ‫ﻟﺤﻝ‬ ‫اﻟداﻋﻤﺔ‬ ‫اﺼﻝ‬‫و‬‫اﻟﺘ‬ ‫ات‬‫ر‬‫ﻤﻬﺎ‬
–‫اﻟﺘﺤدﻴﺎت‬ ‫ح‬‫ﺘطر‬ ‫اﻟﺘﻲ‬ ‫اﻟﺸﺨﺼﻴﺎت‬ ‫ﻤﻊ‬ ‫اﻟﺘﻌﺎﻤﻝ‬
–‫ﻤﻌﻴﻨﺔ‬ ‫ﺤﺎﻻت‬ ‫ﻤﻌﺎﻟﺠﺔ‬
•‫اﻹ‬ ‫رﻗم‬‫ﺨﺘﺒﺎر‬:CBP B12-201
‫ﺳﺎﻋﺎﺕ‬
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‫دﻴﻨﺎﻤﻴﻛﻴﺔ‬‫إ‬‫ات‬‫ر‬‫ا‬‫ر‬‫اﻟﻘ‬ ‫ﺘﺨﺎذ‬
–‫ﻓﻲ‬ ‫ﺘﺘﺒﻌﻪ‬ ‫اﻟذي‬ ‫اﻟﻨﻤط‬ ‫ﺘﻘﻴﻴم‬‫إ‬‫ات‬‫ر‬‫ا‬‫ر‬‫اﻟﻘ‬ ‫ﺘﺨﺎذ‬
–‫ﺼﻴﺎﻏﺔ‬‫ات‬‫ر‬‫ا‬‫ر‬‫اﻟﻘ‬
–‫اﻟﻤﻌﻠوﻤﺎت‬ ‫ﺠﻤﻊ‬
–‫اﻟﻤﻌﻠوﻤﺎت‬ ‫ﺘﺤﻠﻴﻝ‬
–‫اﻟﺴﻴﺌﺔ‬ ‫ات‬‫ر‬‫ا‬‫ر‬‫اﻟﻘ‬ ‫ﺘﺘﺨذ‬ َ‫ﻟم‬
–‫إ‬‫ات‬‫ر‬‫ا‬‫ر‬‫اﻟﻘ‬ ‫ﺘﺨﺎذ‬
–‫اﻟﻤﺘﺨذة‬ ‫ات‬‫ر‬‫ا‬‫ر‬‫اﻟﻘ‬ ‫ﻨﺘﺎﺌﺞ‬ ‫ﻓﻲ‬ ‫اﻟﺘدﻗﻴق‬
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‫اﻟﺘﻐﻴﻴر‬ ‫ﺨﻼﻝ‬ ‫اﻟﻘﻴﺎدة‬
–‫اﻟﺘﻐﻴﻴر‬ ‫ات‬‫ر‬‫ﺘﺄﺜﻴ‬
–‫اﻟﺘﻐﻴﻴر‬ ‫ﻋﻠﻰ‬ ‫اﻟﻔﻌﻝ‬ ‫ردود‬
–‫اﻟﺘﻐﻴﻴر‬ ‫ﻗﻴﺎدة‬
–‫اﻟﺘﻐﻴﻴر‬ ‫ﺘرﺴﻴﺦ‬
–‫ﻩ‬‫ز‬‫ﻴ‬‫ز‬‫وﺘﻌ‬ ‫اﻟﺘﻐﻴﻴر‬ ‫ﻋن‬ ‫اﻹﻋﻼن‬
–‫اﻟﻤؤﺴﺴﻲ‬ ‫اﻟﺘطﺎﺒق‬
–‫اﻟﺘﻐﻴﻴر‬ ‫ﻤﻊ‬ ‫اﻟﺘﻛﻴف‬ ‫ﺴﻬوﻟﺔ‬
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‫اﻟﻤوظﻔﻴن‬ ‫ﺘﺤﻔﻴز‬
–‫اﻟﺘﺤﻔﻴز‬ ‫أﺴﺎس‬
–ً‫ا‬‫ر‬‫ﻤدﻴ‬ ‫ﺒﺼﻔﺘك‬ ‫اﻟﺘﺤﻔﻴز‬ ‫ﻴز‬‫ز‬‫ﺘﻌ‬
–‫ﻟﻠﻤوظﻔﻴن‬ ‫اﻟداﺨﻠﻲ‬ ‫اﻟﺘﺤﻔﻴز‬ ‫ﺘﺸﺠﻴﻊ‬
–‫اﻟﺘﺤﻔﻴز‬ ‫ﻨﺤو‬ ‫اﻟﻌﻘﺒﺎت‬ ‫ﺘﺨطﻲ‬
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‫ة‬‫اﻹدار‬ ‫ﻓﻲ‬ ‫اﻟﻨﺠﺎح‬ ‫ار‬‫ر‬‫أﺴ‬
–‫اﻟﺠدﻴدة‬ ‫اﻟﻌﻤﻝ‬ ‫ﺒﻴﺌﺔ‬
–‫اف‬‫ر‬‫اﻹﺸ‬ ‫أﺴﺎﻟﻴب‬
–‫اﻟﻤﻌﻨﻲ‬ ‫ﺒﺎﻟﺸﺨص‬ ‫اﻟﻤﺴؤوﻟﻴﺔ‬ ‫ﺤﺼر‬ ‫ﻨﻤوذج‬
–‫اﻷداء‬‫و‬ ‫اﻟﺴﻠوك‬ ‫ﻤﺸﺎﻛﻝ‬ ‫ﻋﻠﻰ‬ ‫اﻟﻨﻤوذج‬ ‫ﺘطﺒﻴق‬
–‫اﻹرﺸﺎد‬‫و‬ ‫اﻟﻨﺼﺢ‬
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‫ﻟﻠﺸﺒﺎب‬ ‫اﻟﻤﻌﺘﻤد‬ ‫اﻷﻋﻤﺎﻝ‬ ‫ﻤﺤﺘرف‬ ‫ﺒرﻨﺎﻤﺞ‬
www.ibta-arabia.com

‫ﻟﻠﺸﺒﺎب‬ ‫اﻟﻤﻌﺘﻤد‬ ‫اﻷﻋﻤﺎﻝ‬ ‫ﻤﺤﺘرف‬ ‫ﺒرﻨﺎﻤﺞ‬
www.ibta-arabia.com
•‫ﻣﻧﻬﺎﺝ‬‫ﺑﻣﻌﺎﻳﻳﺭ‬‫ﺩﻭﻟﻳﺔ‬‫ﻟﺗﻌﺭﻳﻑ‬‫ﺍﻟﺷﺑﺎﺏ‬‫ﻭﺍﻟﻁﻼﺏ‬‫ﺑﻌﺎﻟﻡ‬‫ﺍﻷﻋﻣﺎﻝ‬
•‫ﻣﻁﺎﺑﻕ‬‫ﻟﻣﺗﻁﻠﺑﺎﺕ‬‫ﺳﻭﻕ‬‫ﺍﻟﻌﻣﻝ‬‫ﻓﻲ‬‫ﺍﻟﺷﺭﻕ‬‫ﺍﻻﻭﺳﻁ‬‫ﻭﺷﻣﺎﻝ‬
‫ﺍﻓﺭﻳﻘﻳﺎ‬
•‫ﻳﺗﺿﻣﻥ‬‫ﺍﻫﻡ‬‫ﻣﺗﻁﻠﺑﺎﺕ‬‫ﺳﻭﻕ‬‫ﺍﻟﻌﻣﻝ‬‫ﺍﻻﺳﺎﺳﻳﺔ‬‫ﺍﻟﻣﻁﻠﻭﺑﺔ‬
•‫ﻳﺗﺿﻣﻥ‬‫ﺍﺳﺎﻟﻳﺏ‬‫ﻭﺗﻘﻧﻳﺎﺕ‬‫ﻋﺎﻟﻣﻳﺔ‬‫ﻣﻌﺗﻣﺩﺓ‬
•‫ﻣﻌﺗﻣﺩ‬‫ﻣﻥ‬‫ﺍﻟﺟﻣﻌﻳﺔ‬‫ﺍﻟﺩﻭﻟﻳﺔ‬‫ﻟﻸﻋﻣﺎﻝ‬IBTA

‫ﻟﻠﺸﺒﺎب‬ ‫اﻟﻤﻌﺘﻤد‬ ‫اﻻﻋﻤﺎﻝ‬ ‫ﻤﺤﺘرف‬ ‫ﺒرﻨﺎﻤﺞ‬
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•‫ﺻﻣﻡ‬‫ﻫﺫﺍ‬‫ﺍﻟﺑﺭﻧﺎﻣﺞ‬‫ﺑﺎﻋﻠﻰ‬‫ﺩﺭﺟﺎﺕ‬‫ﺍﻻﺣﺗﺭﺍﻓﻳﺔ‬‫ﻟﻳﻭﺍﻛﺏ‬‫ﺣﺎﺟﺔ‬
‫ﺍﻟﻣﺟﺗﻣﻊ‬‫ﻭﺍﻟﺷﺑﺎﺏ‬‫ﻭﺫﻟﻙ‬‫ﻟﻺﺭﺗﻘﺎء‬‫ﺑﺎﻟﺷﺑﺎﺏ‬‫ﻟﻳﻛﻭﻧﻭﺍ‬‫ﻣﺅﻫﻠﻳﻥ‬
‫ﻟﺳﻭﻕ‬‫ﺍﻟﻌﻣﻝ‬‫ﺑﺎﻟﺷﻛﻝ‬‫ﺍﻻﻣﺛﻝ‬.
•‫ﻁﺑﻳﻌﺔ‬‫ﻭﺛﻘﺎﻓﺔ‬‫ﺍﻟﺷﺭﻕ‬‫ﺍﻻﻭﺳﻁ‬‫ﺃﺧﺫﺕ‬‫ﺑﻌﻳﻥ‬‫ﺍﻻﻋﺗﺑﺎﺭ‬‫ﻟﻳﻛﻭﻥ‬
‫ﺍﻟﻣﻧﻬﺞ‬‫ﻗﺎﺩﺭﺍ‬‫ﻋﻠﻰ‬‫ﺍﻳﺻﺎﻝ‬‫ﺍﻟﻁﺎﻟﺏ‬‫ﻟﻼﺣﺗﺭﺍﻓﻳﺔ‬‫ﺑﺩﻭﻥ‬‫ﺧﻼﻓﺎﺕ‬
‫ﺛﻘﺎﻓﻳﺔ‬‫ﺍﻭ‬‫ﻓﻛﺭﻳﺔ‬.

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•‫ﻳﺣﺗﻭﻱ‬‫ﻟﻠﺷﺑﺎﺏ‬ ‫ﺍﻟﻣﻌﺗﻣﺩ‬ ‫ﺍﻷﻋﻣﺎﻝ‬ ‫ﻣﺣﺗﺭﻑ‬ ‫ﺑﺭﻧﺎﻣﺞ‬‫ﻋﻠﻰ‬:
•‫ﻭﺍﻟﻣﺑﻳﻌﺎﺕ‬ ‫ﺍﻟﺗﺳﻭﻳﻕ‬
•‫ﺍﻟﺑﺷﺭﻳﺔ‬ ‫ﺍﻟﻣﻭﺍﺭﺩ‬
•‫ﻭﺍﻟﻣﻳﺯﺍﻧﻳﺔ‬ ‫ﺍﻟﻣﺎﻟﻳﺔ‬ ‫ﺍﻟﻣﻭﺍﺭﺩ‬
•‫ﺍﻻﻋﻣﺎﻝ‬ ‫ﺗﻛﻧﻠﻭﺟﻳﺎ‬
•‫ﺍﻻﻋﻣﺎﻝ‬ ‫ﻓﻲ‬ ‫ﻣﻘﺩﻣﺔ‬
•‫ﺍﻟﺗﺟﺎﺭﻱ‬ ‫ﺍﻟﻣﺷﺭﻭﻉ‬ ‫ﺇﻧﺷﺎء‬
•‫ﺍﻟﻘﻳﺎﺩﺓ‬
•‫ﺍﻟﻌﻣﻼء‬ ‫ﺧﺩﻣﺔ‬ ‫ﻓﻲ‬ ‫ﻣﻘﺩﻣﺔ‬
•‫ﺍﻻﻋﻣﺎﻝ‬ ‫ﺍﺗﺻﺎﻻﺕ‬ ‫ﻓﻲ‬ ‫ﻣﻘﺩﻣﺔ‬
•‫ﺍﻻﻋﻣﺎﻝ‬ ‫ﺳﻠﻭﻛﻳﺎﺕ‬ ‫ﻓﻲ‬ ‫ﻣﻘﺩﻣﺔ‬
•‫ﺍﻻﺩﺍﺭﺓ‬

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‫ﺗﻬﻳﺊ‬‫ﻫﺫﻩ‬‫ﺍﻟﺩﻭﺭﺓ‬‫ﺍﻟﺗﺩﺭﻳﺑﻳﺔ‬‫ﺍﻟﺩﺍﺭﺳﻳﻥ‬‫ﺍﻟﻣﺭﺷﺣﻳﻥ‬‫ﻹﺧﺗﻳﺎﺭ‬
)‫ﻣﺣﺗﺭﻑ‬‫ﺍﻷﻋﻣﺎﻝ‬‫ﺍﻟﻣﻌﺗﻣﺩ‬‫ﻟﻠﺷﺑﺎﺏ‬(‫ﺍﻟﺩﻭﻟﻲ‬‫ﺑﺎﻟﺭﻗﻡ‬Y20-901
‫ﻋﻥ‬‫ﻁﺭﻳﻕ‬‫ﻧﻅﺎﻡ‬‫ﺍﻻﺧﺗﺑﺎﺭﺍﺕ‬‫ﺍﻟﻌﺎﻟﻣﻲ‬Prometric Prime

‫؟‬ً‫ا‬‫ﻤﻌﺘﻤد‬ ً‫ﺎ‬‫ﻤﺤﺘرﻓ‬ ‫ﺘﺼﺒﺢ‬ ‫ﻛﻴف‬
‫اﻟﻤرﺸﺤﻴن‬ ‫ﻋﻠﻰ‬ ‫ﻴﺘﻌﻴن‬:
–‫ﻓﻲ‬ ‫اﻟﻤﻌﺘﻤد‬ ‫اﻷﻋﻤﺎﻝ‬ ‫ﻤﺤﺘرف‬ ‫ﻨﺎﻤﺞ‬‫ر‬‫ﺒ‬ ‫ة‬‫ر‬‫دو‬ ‫ﻓﻲ‬ ‫اﻟﻤﺸﺎرﻛﺔ‬‫ﺘدرﻴﺒﻴﺔ‬ ‫ﻤؤﺴﺴﺔ‬
‫ﻤﻌﺘﻤدة‬.
–‫ﻹ‬ ‫ع‬‫ﻟﻠﺨﻀو‬ ‫اﻟﺘﺴﺠﻝ‬‫ﺸﺒﻛﺔ‬ ‫ﻋﻠﻰ‬ ‫اﻟﻤﻌﺘﻤد‬ ‫اﻷﻋﻤﺎﻝ‬ ‫ﻤﺤﺘرف‬ ‫ﻨﺎﻤﺞ‬‫ر‬‫ﺒ‬ ‫ﺨﺘﺒﺎر‬
‫اﻹ‬‫و‬ ‫ﻨت‬‫ر‬‫ﻨﺘ‬ٕ‫ا‬‫ﻩ‬‫ز‬‫ﺠﺘﻴﺎ‬‫ﻋن‬ ‫ﻴﻘﻝ‬ ‫ﻻ‬ ‫ﺒﻤﺎ‬%70
•‫اﻟﺠﻤﻌﻴﻪ‬ ‫ﺒﻌﻀوﻴﺔ‬ ‫اﻟﺘﺴﺠﻴﻝ‬:
–http://www.ibtaarabia.com/cbp/CBP_Register_Page.aspx
–‫اﻹ‬ ‫ﻤرﻛز‬ ‫إﻟﻰ‬ ‫اﻷﻋﻤﺎﻝ‬ ‫ﻤﺤﺘرف‬ ‫ﻨﺎﻤﺞ‬‫ر‬‫ﺒ‬ ‫ﺸﻬﺎدة‬ ‫إرﺴﺎﻝ‬ ‫ﻴﺘم‬‫ﻓﻴﻪ‬ ‫أﺘم‬ ‫اﻟذي‬ ‫ﺨﺘﺒﺎر‬
‫اﻹ‬ ‫اﻟﻤرﺸﺢ‬‫ﺒﻴن‬ ‫ح‬‫او‬‫ر‬‫ﺘﺘ‬ ‫ة‬‫ر‬‫ﻓﺘ‬ ‫ﻀﻤن‬ ‫وذﻟك‬ ‫ﻤﺘﺤﺎن‬30-45ً‫ﺎ‬‫ﻴوﻤ‬.
www.ibta-arabia.com

‫؟‬ً‫ا‬‫ﻤﻌﺘﻤد‬ ً‫ﺎ‬‫ﻤدرﺒ‬ ‫ﺘﺼﺒﺢ‬ ‫ﻛﻴف‬
‫أن‬ ‫اﻟﻤدرﺒﻴن‬ ‫ﻋﻠﻰ‬ ‫ﻴﺘﻌﻴن‬:
–‫اﻟﻤﻌﺘﻤد‬ ‫اﻷﻋﻤﺎﻝ‬ ‫ﻤﺤﺘرف‬ ‫ﻨﺎﻤﺞ‬‫ر‬‫ﺒ‬ ‫ﺘﻘﻴﻴم‬ ‫ﻟﺠﻨﺔ‬ ‫إﻟﻰ‬ ‫اﻟذاﺘﻴﺔ‬ ‫ﻫم‬‫ﺴﻴر‬ ‫ا‬‫و‬‫ﻴرﺴﻠ‬
–‫اﻟ‬‫ﺤﺼو‬‫ﻝ‬‫ﺸﻬﺎدات‬ ‫ﻋﻠﻰ‬CBP‫ﺒ‬‫ع‬‫ﻤﺠﻤو‬‫اﻝ‬ ‫ﻨﺴﺒﺔ‬ ‫ﻴﺘﻌدى‬90%‫ﻓوق‬ ‫وﻤﺎ‬
–‫ﻓﻲ‬ ‫اﻟﺘﺴﺠﻴﻝ‬:
arabia.com/cbp/Instructor_Register_Login_page.aspx-http://www.ibta
www.ibta-arabia.com

‫ﻹ‬ ‫اﻟﻤﺘﺒﻌﺔ‬ ‫ات‬‫و‬‫اﻟﺨط‬ ‫ﻫﻲ‬ ‫ﻤﺎ‬‫ﺘدرﻴﺒﻴﺔ؟‬ ‫ﻤؤﺴﺴﺔ‬ ‫ﻋﺘﻤﺎد‬
‫اﻟﺘدرﻴب‬ ‫اﻛز‬‫ر‬‫ﻤ‬ ‫ﻋﻠﻰ‬ ‫ﻴﺘﻌﻴن‬:
–‫ﻤﻝء‬‫إ‬‫إﻟﻰ‬ ‫رﺴﺎﻟﻬﺎ‬ٕ‫ا‬‫و‬ ‫اﻟطﻠب‬ ‫ة‬‫ر‬‫ﺴﺘﻤﺎ‬Track
–‫ﻋﻠﻰ‬ ‫اﻟﺘوﻗﻴﻊ‬‫إ‬‫اﻟﺘرﺨﻴص‬ ‫ﺘﻔﺎﻗﻴﺔ‬
–‫إ‬‫ﺒﻴن‬‫ر‬‫اﻟﻤد‬ ‫ﻋﺘﻤﺎد‬‫ﺨﻼﻝ‬‫أﺸﻬ‬ ‫ﺜﻼﺜﺔ‬‫ر‬.
www.ibta-arabia.com

‫اﻟﻤﺘﺎﺤﺔ‬ ‫اﻟﺘﺴوﻴق‬ ‫ات‬‫و‬‫أد‬
CBP Portal
http://www.ibta-arabia.com/cbp/ATP_Portal_Login.aspx
C:UsersMustafaDesktopMarketing MaterialsFlyer
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‫ة‬‫اﻟدور‬ ‫ات‬‫ر‬‫ﻨﺸ‬
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‫وﻟﻔﺎﻓﺎت‬ ‫ﻤﻠﺼﻘﺎت‬
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Outlook- ‫اﻹﻟﻛﺘروﻨﻲ‬ ‫ﻴد‬‫ر‬‫اﻟﺒ‬ ‫ﻋﺒر‬ ‫اﻹﻋﻼن‬
www.ibta-arabia.com

‫ﻤﻌﻨﺎ‬ ‫اﺼﻝ‬‫و‬‫ﻟﻠﺘ‬
‫ﻳﻣﻛﻧﻛﻡ‬‫ﺍﻻﻧﺗﺭﻧﺕ‬ ‫ﻋﻠﻰ‬ ‫ﻣﻭﻗﻌﻧﺎ‬ ‫ﻋﻠﻰ‬ ‫ﺯﻳﺎﺭﺗﻧﺎ‬
www.ibta-arabia.com
‫ﺍﻻﻳﻣﻳﻝ‬ ‫ﻋﻠﻰ‬ ‫ﻣﺭﺍﺳﻠﺗﻧﺎ‬ ‫ﺍﻭ‬
cbp@ibta-arabia.com
www.ibta-arabia.com

Important Links
• Partners World Wide:
http://www.ibtalearning.com/cbp/partners.cfm
• FAQs:
http://www.ibta-arabia.com/cbp/faqs.aspx
http://www.ibtalearning.com/cbp/faq.cfm?lang=eng
• CBP Sitemap:
http://www.ibta-arabia.com/cbp/Sitemap.aspx
• Press Releases:
http://www.ibta-arabia.com/cbp/News.aspx
12/12/2010 54(C) Copyrights 2014, All rights reserved.
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Q & A
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Thank you!
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