Iain Barker

Sydney Area, Australia Australia

Principal at Meld Studios

A customer-centred designer and consultant with over 20 years experience making structured use of customer insights to inform business problems, drive business value and deliver great customer experiences across a range of channels. With a background in digital channels, I have spent the last five years conceptualising and delivering joined-up cross-channel service experiences for a range of industries including finance, telecommunications, education and media. I am passionate about helping organisations explore concepts, facilitating stakeholder engagement and turning intangible ideas into tangible prototypes. During the last five years I have spoken at conferences about design topics...