1. iFeedback
A product of BHM Media Solutions GmbH
CONFIDENTIAL
© 2012 BHM Media Solutions GmbH
MORE INTERACTION – MORE SERVICE – MORE REVENUE
INSPIRE CUSTOMERS
18COUNTRIES
1.000
SITES
iFeedback©BHMMEDIASOLUTIONSGMBH
AND BENEFIT FINANCIALLY

2. NEW TRENDS
NEW MEDIA. NEW FORMS OF COMMUNICATION.
Smartphone Penetration
in the US
(IN MILL.)
Smartphone Penetration
115
137
157
176
2012
2013
2014
2015
50%+
iFeedback©BHMMEDIASOLUTIONSGMBH

3. NEW OPPORTUNITIES
OFFER YOUR CUSTOMERS AN EASY AND INSTANT WAY TO COMMUNICATE
1 2PRAISE & CRITICISM
FROM YOUR GUESTS
IN REAL-TIME
DIRECT TO YOU
!
ON SITE. ON THEIR WAY.
AT HOME.
3 UNIQUE CUSTOMER
SERVICE RESPONSE
FAST AND EASY VIA
WEB-APP
IN REAL-TIMEWITH ANY DEVICE SEPARATELY TRACABLE.
DIRECT TO THE RIGHT
MANAGER
INSTANT
FEEDBACK
iFeedback©BHMMEDIASOLUTIONSGMBH

4. NEW COSTUMERS
LEVERAGE YOURS CUSTOMERS ONE ON ONE FEEDBACK TO GENERATE:
CONTACT-
INFORMATION
FON
CONTACT-
INFORMATION
E-MAIL
+ LOYALTY
+ WORD OF MOUTH &
REPUTATION
NEWSLETTER
CONTACT WISH
LOTTERY
VOUCHER
PROMOTION
LIKES
PINS
VALUATIONS
1 2
REPORTS
POSTS
!
DIRECT
INTERACTION
iFeedback©BHMMEDIASOLUTIONSGMBH

5. NEW REVENUES
DISCOVER DAILY NEW SERVICE AND REVENUE OPPORTUNITIES
!
IT IS ALL UP TO YOU = MONITORING AND ACTING QUICKLY IS KEY TO SUCCESS
VALUABLE
INFORMATION
iFeedback©BHMMEDIASOLUTIONSGMBH

6. LIVE EXPERIENCE 2.0
PLEASE CHOOSE.
iFQR SCAN CARD SHOWCASES
SCAN OR ENTER URL. PLEASE CHOOSE YOUR DEVICE
!
iFeedback©BHMMEDIASOLUTIONSGMBH

7. PROVEN TRACK RECORD
WHERE EXCELLENCE MAKES ALL THE DIFFERENCE
18COUNTRIES
1.000SITES
iFeedback©BHMMEDIASOLUTIONSGMBH

8. www.ifbck.com
FAST. EASY. FASCINATING.
!
UNIQUE EXPERIENCE
INSPIRE YOUR CUSTOMERS WITH LEADING ONE ON ONE COMMUNICATION.
iFeedback©BHMMEDIASOLUTIONSGMBH

9. CASE STUDIES
ATTRACT. INTERACT. ACT.
iFeedback©BHMMEDIASOLUTIONSGMBH

10. www.ifbck.com
FAST. EASY. FASCINATING.
iFeedback©BHMMEDIASOLUTIONSGMBH

11. THOUSANDS OF PEOPLE
MANY MILLIONS OF INTERACTIONS.
AA I
www.ifbck.com
FAST. EASY. FASCINATING.
iFeedback©BHMMEDIASOLUTIONSGMBH

12. AIRPORTS. PUBLIC. RETAIL.
THOUSANDS OF SCREENS
www.ifbck.com
FAST. EASY. FASCINATING.
AA I
iFeedback©BHMMEDIASOLUTIONSGMBH

13. MORE BOOKINGS
GREAT SHOWCASE. GREAT PUBLICITY.
www.ifbck.com
FAST. EASY. FASCINATING.
AA I
iFeedback©BHMMEDIASOLUTIONSGMBH

14. www.ifbck.com
FAST. EASY. FASCINATING.
iFeedback©BHMMEDIASOLUTIONSGMBH

15. MANY IMPRESSIONS
STORE. SERVICE. PRODUCTS.
www.ifbck.com
FAST. EASY. FASCINATING.
AA I
iFeedback©BHMMEDIASOLUTIONSGMBH

16. THOUSANDS OF COMMENTS
HUNDREDS OF „ONE ON ONE“ COMMUNICATIONS.
www.ifbck.com
FAST. EASY. FASCINATING.
AA I
iFeedback©BHMMEDIASOLUTIONSGMBH

17. IMAGE BOOST
A COMPLET NEW BRAND AND IMAGE PERCEPTION.
www.ifbck.com
FAST. EASY. FASCINATING.
AA I
iFeedback©BHMMEDIASOLUTIONSGMBH

18. www.ifbck.com
FAST. EASY. FASCINATING.
iFeedback©BHMMEDIASOLUTIONSGMBH

19. HUNDRES OF STORES
MANY THOUSANDS OF INTERACTIONS.
www.ifbck.com
FAST. EASY. FASCINATING.
AA I
iFeedback©BHMMEDIASOLUTIONSGMBH

20. THOUSANDS OF COMMENTS
SERVICE. FOOD. CLEANNESS.
www.ifbck.com
FAST. EASY. FASCINATING.
AA I
iFeedback©BHMMEDIASOLUTIONSGMBH

21. + DOUBLE DIGIT INCREASE
UP TO 12% MORE REVENUES.
+12%+12%
A
www.ifbck.com
FAST. EASY. FASCINATING.
AA I
iFeedback©BHMMEDIASOLUTIONSGMBH

22. www.ifbck.com
FAST. EASY. FASCINATING.
iFeedback©BHMMEDIASOLUTIONSGMBH

23. BUNDESLIGA 2.0
INTERACTIVE VIP FAN LOYALTY
www.ifbck.com
FAST. EASY. FASCINATING.
AA I

24. ENGAGING CUSTOMERS
HOSPITALITY. RETAIL. BANKING...
www.ifbck.com
FAST. EASY. FASCINATING.
ifbck.com
iFeedback©BHMMEDIASOLUTIONSGMBH

25. FIND AND RETAIN CUSTOMERS.
THANK YOU
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Kein Teil dieses Dokuments darf in irgendeiner Form ohne schriftliche Genehmigung von BHM Group
reproduziert werden oder unter Verwendung elektronischer Systeme verarbeitet, vervielfältigt oder verbreitet werden.
YOUR PERSONAL CONSULTANT
Alexander Bauer
CUSTOMER ENGAGEMENT EXPERT
T +49 40 60942678-0
alexander.bauer@bhmms.com
iFeedback©BHMMEDIASOLUTIONSGMBH
BHM MEDIA SOLUTIONS GMBH
Headquarters und Auslieferungslager
Schmarjestrasse 33
22767 Hamburg / Germany
T +49 40 60942678-0
F +49 40 60942678-9
www.bhmms.com
Firmensitz und Verwaltung
BHM Media Solutions GmbH
Universitätsstr. 62
35037 Marburg / Germany
Sitz der Gesellschaft: Marburg
Registereintrag: HRB 6076 (Amtsgericht Marburg)
Geschäftsführung: Alexander Bauer, Stefan E. Muth
A MEMBER OF BHM GROUP