The Digital Innovation Award - Ignatica

1. Helping insurers compete in
the digital world
Digital Insurance
Platform
www.ignatica.io

2. Insurance is
Evolving
2

3. Digital means much more
than having a nice app
3

4. Insurers are stuck with the
same old legacy systems
4

5. 5
They can’t respond
quickly to new client
needs…
Or support new
business models in
new markets…

6. 6
Because it takes too long and it costs
too much to launch products

7. Ignatica is an admin platform for
digital self-service and intelligent
automation

8. 2 DAYS
TIME TO LAUNCH
PRODUCTS
Up to 50%
REDUCTION IN
ONGOING ADMIN
COSTS
$0
IT COST TO BUILD
PRODUCTS
8

9. • Build exactly what the market needs, not what the old
system can support
• Fast and Flexible product build and deployment, no-code
configuration in days, not months
• Dynamic bundling of components and coverage options
• Access Data Real-time for detailed analysis of performance
and dynamic risk analysis and pricing adjustment
Respond to the unique needs of
customers
9

10. Provide relevant service to digital natives
• API-enabled and event-driven design drive self-service of
admin operations, improving STP without complexity
• Real-time execution means no overnight batch jobs to
manage or interrupt client servicing
• Operations that scale at the speed of digital retail, not at the
speed and cost of the traditional admin systems
10

11. We help insurers
grow new markets,
increase profitability
and improve client satisfaction
11

12. Ignatica changes insurance with many of the
same technologies that Netflix and Spotify use
CLOUD
NATIVE
OPEN API MICROSERVICES
DATA AND
ANALYTICS
DISTRIBUTED
LEDGER
12

13. 13
13
Create, edit, and clone plan
configurations; Bundle coverages and
launch products in a few clicks
Product & Plan Editor
Delivers intelligent automation and enables
insurers to push service from the back office
to the front edge
Policy Admin

14. Simplify audit and regulatory compliance reporting with full
transparency of operational transactions.
REPORTING & RISK MANAGEMENT MADE EASY
LAUNCH NEW PRODUCTS IN DAYS
A flexible product engine that enables independent and
configurable product definitions.
Access transaction data real-time, allowing for advanced analytics and
dynamic changes to pricing.
REAL-TIME DATA AT YOUR FINGERTIPS
Engineered for connectivity and straight-through digital service
SEAMLESS DIGITAL CUSTOMER EXPERIENCE
14

15. ARCHITECTURE
15

16. 16
Product
Management
Console
Policy
Admin
Console
Digital Client
Experience
Customer Service & Case Management
Compensation
Services
Product
Definition &
Rules Engine
Product Logic / Plan
Templates
Distributed Ledger
System of Record
Ignatica Data Platform
Ignatica API Gateway
Digital Sales Portal
Agency Portal Ecosystem Partners Payment Gateways
Ignatica
Supported
Integration
Reporting and
Accounting
Analytics
ENTERPRISE ARCHITECTURE
Existing Legacy Systems
Ignatica
API
Gateway

17. Integration without disruption
• API-driven design allows for seamless integration without
complexity
• Co-exists with currents systems and extends their
functionality and utility
• Surface back-office activities to CRM, broker portals and
customer apps for better service
17

18. Fallacy of shared business processes
• Common product features ARE NOT common processes, hence
the need for training and Operations Readiness check for every
new product
• Each product has different rules, calculations and handling rules
even for a common activity like Surrender
• Aligning system architecture to the company org chart has been
a costly mistake embedded in all current legacy systems
18

19. Product Management
Console
Product Event
Definition & Rules
Library
Plan
Templates
A
Surrender
Premium
Calculation
Create Policy
Claim
Loan Change
B
Policy Admin
Console
Digital Client
Experience
Distributed Ledger System of Record
Ignatica Data Platform
Ignatica API Gateway
Product 1 Product 2 Product 3
A A B
Logic
Rates
Logic
Rates
Logic
Rates
Instant
Deployment
UNIQUE DESIGN
ASSEMBLE
PRODUCTS
ADMINISTER
POLICIES
19
Our event-driven microservices design and automated deployment allows us to build products that are independent to
one another at run time. Combined with our strong API framework this allows us to seamlessly integrate with the
broader Enterprise environment with minimal impact and no disruption.

20. Self-Contained Products
Advantage to Insurers
• Each product can have its own unique data model,
accounting structure and calculations
• Changes to one product rules, rates, or calculations do
not have impact on any other product
• Long system impact analysis and regression testing
efforts are eliminated
20

21. Self-Contained Products
Advantage to Brokers
• Ability to support configuration, quotation and admin of
multiple products from multiple carriers seamlessly
• Expansion of value chain by providing digital policy
servicing and admin instead of depending on insurer
capabilities
• Ability to bundle and provide bespoke products based on
client needs 21

22. APPENDIX
22

23. Product 360 Policy 360
API Management/ Data Movement
System Of Record
Chain Management Consensus
Data Lake / Advanced Analytics (SAS / R)
Predictive Analytics
Business Intelligence
Bank Gateway
Affinity Gateway (e.g., 7-Eleven)
Regulator Gateway**
Partner Gateway (e.g., Taobao)
Distributor
Management
External APIs
e.g. Cognitive
Services
Point Of Sales (POS) Robo Advisor Contact Centre
Agent Social
Engagement
Customer
correspondence
API Management / Data Movement
Lead tracking Calendar
Product
doc./video
Sales
Illustration
Customer
dashboard
Image
capture
Calculator
Payment
Live Chat
eSignature
Needs
analysis
WAM
eDisclo-sure
External
Listener
Account 360
Multifaceted view
of customer
Customer Info.
Mgmt.
Calendar
Omni-channel
data model
Reports
dashboards
Agent Assignment
Notifications
Partner mgmt.
Content Mgmt.
Social Listening
Touch Points
Website
Customer Mobile App Social Media Other touchpoints
Discover
Manage
Buy
Claim
Agent
Website
Agent
App/
WeChat
Healthcare
Providers
Gateway
Auto UW
Rules
processing
Exception
processing
Decisioning
Chatbots
Insurers
Consortium
Gateway
Product
proposal
engine
NPS
Microservice
Claims Payments
Commission &
Compensation
Product
Catalogue
Digital Marketing
Email
SMS
Post/Fax
Routing
Knowledge
Case Mgmt
Social posting
/ responding
Auditing &
controls
Data stream
checking
External
websites
Social Media
External
databases
Streaming
APIs
Agent Profile
Agent
Hierarchy
Agent ID
Management
Guide agent
on ePOS
Guide cust.
on website
Tailored
product
advice
Machine
learning
Codified
response
FAQ
Doc Store
Social
Advertising
Campaign
Management
Journey
Builder
PDF’s, Images
Source systems
INSURANCE INDUSTRY SYSTEM LANDSCAPE
Campaigns
Gamification
Personal Profile New Business
Anniversary
Underwriting
Product / Plan
Rate Table Mgmt.
Risk / Actuarial
Models
Discount Rate
Configuration
Billing
Lapse /
Reinstatement
Fund
Configuration
Funds
Quote /
Calculation
Commission
Configuration
Policy Changes
Ignatica
Partners
/
SI
/
Integration

24. • Full end-to-end CRM capabilities that include:
– 360 of customer
– 360 of policy
– Contact Centre / Call Centre
• This capability is targeted at customers that do not have a inhouse
matured CRM & customer care centre.
• Full functional restAPI connectivity with capabilities that include:
– Full Product Life Cycle API’s & Dashboarding capabilities
– Full Policy Life Cycle management API’s with predefined
events viz. Premium, Claims, Surrender etc.
• This capability is targeted at customers that have functional CRM /
Customer Care Systems and would like to only replace there
underline Administration Backoffice system(s).
INSURANCE INDUSTRY – IGNATICA OFFERINGS
Ignatica offers two types of patterns or solutions for the insurance industry
Product Life Cycle
Management
Policy Life Cycle
Management
Data Administration & Analytics
Full restAPI Connectivity
Product Life Cycle
Management
Policy Life Cycle
Management
Data Administration & Analytics
Insurance Operations Capability (CRM)

25. 25
Ignatica
Supported
Integration
ENTERPRISE ARCHITECTURE
Digital Client
Experience
Customer Service & Case Management
Digital Sales Portal
Agency Portal Ecosystem Partners Payment Gateways
Existing Legacy Admin Systems
Product
Management
Console
Policy Admin
Console
Compensation
Services
Product
Definition &
Rules Engine
Product Logic / Plan
Templates
Distributed Ledger
System of Record
Ignatica Data Platform
Ignatica API Gateway
Reporting and
Accounting
Analytics
Ignatica
API
Gateway
Existing Finance Systems
Our event-driven microservices design and our strong API framework allows us to seamlessly integrate
with the broader Enterprise environment with minimal impact and no disruption.

26. Underwriting
• Non-Med Underwriting
• Application Approval
• Policy Issue
• Underwriting Authority Checking
• Application Reversal & Deletion
Premium & Financial Accounting
• Premium Collection & Accounting
• Overage Processing
• Conditional Receipt Processing
• ATP (Autopay) – Renewal Premium
• CCP (Auto-Credit) – Renewal Premium
• Credit/Debit Card; eWallet; Bank Transfer
• New Business Autopay
• FPD for UL Policy
Policy Change & Service
• Policy Change Capture, Approval & Follow up
• Policy Change Automation Assessment Rules &
Authority Checking
• Policy Change Endorsement Printing
• Policy Change Reversal
• Policy Change Quotation Enquiry
• Policy Maintenance
• Automatic IIE Rejection
• Address Maintenance
• Cash Withdrawal
• Cash Withdrawal Reversal
• Claims – Major
• Claims – Hospital
• Claims – ECARE
• Claims Analysis Reporting
• Autopay payment for Hospital Claims
• Autopay Out for payment
Policy Maintenance
• Anniversary Processing
• Paid up/ Maturity Processing
• Declaration
• Charge Deduction
• Auto surrender, Lapsation Processing and Non-
forfeiture Option Processing
• Automatic Premium Settlement
• Fund Transaction Processing
• Offline Maintenance Reversal
Premium, Commission, Fee Calculations
• Premium Calculations
• Commission Calculations
• Charge Calculations
Reinsurance
• Reinsurance Processing
• Reinsurance Amount and Premium
Determination
• Reinsurance Reporting Enquiry & Customer Contact Information
• Policy Enquiry, Application Enquiry, Change Enquiry,
Claims Enquiry
• Enquiry Notification Trigger
• Customer Care Center (CCC) and CRM Integration
• Customer Value Management
• Complaint Register
• Premium Billing & Anniversary Statement Data
• Policy Maintenance Correspondence Data
Application System Interfaces
• Change Servicing Agent & ASA
• Agency Compensation & Production Interface
• e-Enquiry Interface
• Customer Database Interface (CD)
• Valuation Download File Interface
• Regional Performance Management – Automatic
File Transfer
• GL Support Standard Interface
• SMS Interface
MIS Reporting
• Marketing Report
• Actuarial Report
• Product Accounting Report
• Policy Activity Reporting
• Offline Policy Maintenance Follow Up
Reporting
BUSINESS CAPABILITIES

27. MIGRATION
27

28. Migration without disruption
•Products can be moved one at a time without business
interruption, improving time to value for the portfolio
•No need to unbundle business processes individually, avoiding
disruption and risk to operations.
•No need for data mapping and transformation, lowering costs
and project duration by over 65%.
28

29. Analysis for identifying product logic is time consuming and expensive
Shared logic means impact analysis across all products, not just the piece being moved
Continuous regression testing is needed for every new product or business process
moved over
The target system needs data in its own format, so data needs to be mapped and
converted to fit
Which is the right wire?
What happens when we pull on it?
Fitting a Round Peg into a Square Hole
It was working before…
WHY ARE MIGRATIONS SO
HARD?
29
29

30. Policy Admin
Console
UNIQUE APPROACH
Digital Client
Experience
Distributed Ledger System of Record
Ignatica API Gateway
Product 1 Product 2 Product 3
B C
Logic
Rates
Logic
Rates
Logic
Rates
Customer Portal CRM
Ignatica Data Platform
Product 1
Policy
History
Product 2
Policy
History
Product 3
Policy
History
Product 1
Active
Policy
Product 2
Active
Policy
Product 3
Active
Policy
A
Common Shared Logic and
Business Processes
Surrender
Premium
Calculation
Billing &
Collections
Claim
Loan Change
Common Shared
Database Tables
Consolidated
reports and
statements
• Products can be moved one at a time without business
interruption
• No need to unbundle business processes individually
• Policy History is moved as-is
Legacy System
30

31. MIGRATION DONE DIFFERENTLY
Manual or automated
data extraction from
source system
Lengthy analysis and
mapping of data elements
from source to target
system data models
Load new tables and
data elements into new
system and perform pre
and post validations
Load data into
transformation
environment and
perform table and data
conversion
Technical migration of
business rules, based on
each process and adjusted
for each product. Compare
target system logic with
source system.
Source system historical
data moves as-it-is into
our platform
Create consolidated
views for history inquiry
and reporting
Configure product rules
and rates
Traditional Approach Ignatica
Lower Cost, No Risk,
Faster Time to Value 31

32. www.ignatica.io
THANK YOU
32
Contact:
info@ignatica.io