Project on welfare faculty provided to employees by bank of india

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PROJECT REPORT
ON
“WELFARE FACILITY PROVIDED TO EMPLOYEES BY BANK OF
INDIA “

SUBMITTED IN PARTIAL FULFILLMENT OF REQUIREMENT
FOR THE AWARD OF IN DIPLOMA IN BUSINESS
MANAGEMENT

TO RASHTRASANT TUKDOJI MAHARAJ NAGPUR UNIVERSITY,
NAGPUR
FOR THE ACADEMIC YEAR 2009-10



INDEX

SR. NO CHAPTER PAGE NO

Executives summary

1 Introduction

2 Bank of profile

3 About welfare facility

4 Research Methodology

5 Data analysis and tabulation

6 Observation and conclusion

7 Bibliography

8 Questionnaire.



EXECUTIVE SUMMERY

Welfare means faring or doing well. It is a comprehensive term, and refers to the
physical, mental, moral and emotional well-being of an individual. Further, the term
welfare is a relative concept, relative in time and space. It therefore, varies from time to
time, region to region and from country to country

Bank of India is one of the premier banks in the country providing welfare facility in
addition to a good salary. Bank is spending lot of money on the employee welfare. The
expenses spent by the organization are less in return to the benefits which it receives
from the employee’s hard work. Welfare facility provided by organization is unique for
all the employees. The only difference is that the top level officers receive some
additional facility along with routine one.

With the help of the project on attempt is made to study the welfare measure provided
to employees. What is the procedure, time required for sanctioning welfare facility and
such other basis policies of the organization.
The study is based on the information collected from respondent through questionnaire.
The data analyzed is presented in the form of graphs and on the basis of that conclusion
are made. In the last, the required suggestions are given.

After analyzing the data it is found that the employees are satisfied with the welfare
facilities provided to them by the bank.



CHAPTER 1: INTRODUCTION
Welfare is based concept employees welfare is a comprehensive term including various
services, benefits and facilities offered by the employees thought such a generous fringe
benefits the employers makes life worth living for employees the welfare amenities
extend in addition to normal wages & other economic rewards available to employees as
per the legal provision.

The various welfare measures provided by the employees will have immediate impart
on the health, physical & mental efficiency, alertness, moral & overall efficiency of the
workers & there b contribution to the highest productivity.
Welfare measures may also be provided by the government trade unions, and non-
government agencies in addition to the employer. The basics purpose of welfare facility
is to enrich the life of employees and keep them happy and contended.

1) SCOPE
The labor investigation committee- anything done for intellectual physical, moral and
economic betterment of the workers, weather, by employers or government or other
agencies over and above what is normally expected on the part of the contracted benefits
for which workers may have bargained.

The committee on labour welfare- today, welfare is generally accepted by employers.
The state steps into widen the area of the applicability only. Welfare is being looked at as
social right of workers. The committee described it as a social security measures that
contribute to improve the condition under which workers are employed in India. (1969
report) labour welfare includes both statutory as well as non statutory activities
undertaken by the employers, trade union & both the central & state government for the
physical & mental development of workers.



2) IMPORTANCE
The benefits are of great importance to the worker which he is unable to secure by
himself. The scheme of labour welfare may be regarded as a wise investment because
these would be the profitable returns in the form of great efficiency.

The working environment in a factory adversely affects excessive heat or cold, noise,
fumes, dust or lack of sanitation and pure air. Such oppressive conditions create health
problems for workers. These have to be contained through preventive steps aimed at
improving the lot of workers.

Another reason in fovar of welfare work is called as social invasion of the factory.
Workers fare lot of adjustment problem where they take up factory work. The longest
environment, noisy machines, Slum area. To escape from such trying condition, the
worker signs of indiscipline. Such changes known as the social invasion of the factory,
call for extra inducements in the workplace. In addition to normal wages, so that the
workers begin to enjoy a fuller and richer life.

3) OBJECTIVES OF THE WELFARE PROGRAMMES
The important objectives of the welfare are.
1) To boost up employees moral
2) To motivate the employees by identifying and satisfying these unsatisfied needs.
3) To provide qualitative work environment and work life
4) To provide security to the employees against social risks like old age benefits and
maternity benefits
5) To protect the health of the employees and to provide safety to the employees
against accidents
6) To create a sense of belongingness among employees & to retain them. Hence,
fringe benefits are called golden.



4) TYPES OF WELFARE FACILITY
Welfare service may broadly be classified into two categories
1) Intramural activities which are provided within the establishment such as
latrines & urinals, crèches, rest centers, canteens, uniform, library, medical aid,
subsidized food, shift allowance etc.
2) Extramural activities which are undertaken outside the establishment such as
family planning, child welfare, co-operative stores, credit societies, vocational
guidance, holiday hams, leaves travel facilities, transport to and from the place of
work etc.

INTRAMURAL & EXTRAMURAL WELFARE ACTIVITIES
Intramural Extramural
Drinking water Housing
Toilet Educational Facility
Crèches Maternity benefit
Washing & bathing facility Transportation
Rest shelter Sport facility
Uniform & protective clothing Leave travel
Recreation facility Vocational training
Canteen Holiday homes
Subsidies food Co-operative stores
Medical aid Fairprices shops
Social insurance

Labour welfare may also be divided into two categories
1) Statutory welfare work comprising the legal provision in various pieces of labour
legislation
2) Voluntary welfare work includes those activities which are undertaken by
employers for there worker voluntarily. Many employers, nowadays, after the
following welfare amenities voluntarily

1) EDUCATION
A scheme of worker’s education was envisaged on an all India basis by the government
of India, way back in 1957. After assessing the scheme, the National Commission on



labour, 1969 (NCL), felt that the scheme is not protect and requires improvement the
committee on labour welfare (CLW), 1969, recommended that trade union should
assume on active role in educating workers and run schools for promoting literacy
among the children of workers. To be effective, the programme of workers education
should be formulated administered and implemented by the trade union themselves.
Education facility for workers children are usually in industrial town ship in the form of
school, college set up by the government or by employers. Many employers so far have
been generous in meeting the cost of books; annual fee etc, on a voluntary basis, there is
no statutory obligation in respect of education for workers children in any industry
except in plantation.

2) HOUSING
An industrial housing scheme was introduced in 1952 under this scheme; the central
government offers loans to industrial workers for constructing houses at concessional
rate. The low income group housing scheme (1954), subsidies housing scheme for
economically worker section of society (1952), rural house-site-cum-hut construction
scheme for landless workers (1971) has also been introduced to reduce the housing
shortage to workers.

3) TRANSPORTATION
The committee and worker labour welfare, 1969 recommended the provision of
transport facility to workers so that they can reach the workplace punctually and
comfortable.

4)RECREATION
Through there is no statutory stipulation in this area progressive employers both in the
public and private sector consciously offered facility for recreation sports and cultural
activities for example- companies like NIIT and TISCO have appointed a chief fun
officer to take care of parties and functions held on every Friday. In addition to holiday



packages, dating allowances, anniversary, birthday gift, games and competition and
weekend & eating session.

5)OTHER FACILITY
These are basically intended to improve the comfort level of workers while at work &
include the following
 Canteen, restroom and lunchroom
 Washing facility, medical aid, leaves travel
 Consumer cooperative stores.

CHAPTER 2: PROFILE OF THE BANK
BANKING SYSTEM



Without a sound and effective banking system in India it cannot have a healthy
economy. The banking system of India should not only be hassle free but it should be
able to meet new challenge posed by the technology and any other external an internal
factors for the past three decades India’s banking system has several outstanding
achievement to its credit. The most striking is its extensive reach. It is no longer confined
to only metropolitan or cosmopolitan in India. In fact, Indian banking system has
reached even to the remote corner of the country. This is one of the main reasons of
India’s growth process.

The Bank of India was founded in 7th sep 1969 now, Bank of India ,is a body corporate
constituted under the banking companies act, 1970, which its head office at star house,
plot no C-5,G block, Bandra-Kurla Complex, Bandra East. Mumbai -400051. The bank is
doing the business of banking which means the accepting of deposits for the purpose of
lending or investment, of deposit of money from the public, repayable on demand or
otherwise, withdrawal by cheque, draft, order or otherwise in addition to the business of
banking bank is also engaged in other forms of business as contemplated under sec 6(1)
of the Banking Regulation Act, 1949. [The government of India come up with the
Banking Companies Act,1949 which was later changed to Banking Regulation act 1949
as per amending Act of 1965 Reserve Bank of India was vested with extensive power for
the supervision of banking in India as the central banking authority. ]

The Bank of India has undergone various phases in its growth path over the last one
hundred years the “Growth of Bank of India was phenomenal, especially after
nationalization in the year 1969 attaining the status of a national level player in term of
geographical reach.

Today, BOI occupies a premier position in the committee on Indian banks, emerging as
the largest nationalization Bank of India in terms of aggregates business volume for
2008-09 with an unbroken record of profits since its inception, BOI continuous its
winning performance in a year of Accolades & Awards.



ACCOLADES & AWARDS
NDTV profit business leadership awards 2008- Best PSU bank
BT-KPMG best bank study- India’s best bank
D & B-Rolta corporate Award 2008-Top Indian companies
CIO green IT awards
“The Most Trusted Brands” (MTB) 2009 as follows
NDTV profit business leadership Awards -2009- best PSU bank
Outlook money NDTV profit award-2009- best education loan provider-runner up

Over the years, the bank has been improving the market position to emerge as a major
“financial conglomerate” with as many as nine subsidiaries/ sponsored institutions/
joint venture in India and abroad. The bank has a pan India presence, with over 2672
branches across all geographical segment & 337 bank’s ATMs & also including cover
12500 networked ATMs in India & bank has also providing internet & mobile banking
services and most of the branches offering ‘Anywhere Banking’ services.

BOI has made a distinctive marks in various corporate social responsibility, namely,
serving, national priorities, promoting rural development, enhancing rural self
employment through several training institutes, spearheading financial inclusion
objectives etc. in fact deeply rooted in the banks founding principles “A good bank is not
only the financial heart of the community, but also one with an obligation of helping in
every possible manner to improve the economic condition of the common people”.
These insightful words of the founder continue to resonate even today in serving the
society with a purpose

The bank strongly belives that the next century is going to be equally rewarding and
evenful not only in service of the nation but also in helping the bank emerge as a “global
bank with best practices”. This justifiable belief is founded on strong fundamental,
customer centricity, enlightened leadership and a family like work culture.

VISION



To emerge as a best practice bank by pursuing global benchmarks in profitability
operational efficiency, asset quality, risk management & expanding the global reach

MISSION
To provide quality banking services with enhance customer orientation, higher value
creation for stakeholder & to continue as a responsive corporate social citizen by
effectively blending commercial with social banking.

BANKING SCHEME
1) STAR DHANVANTARI SUVIDHA SCHEME



Loan for the medical professional to set up now clinic, expansion of existing clinic,
purchase of equipment, etc. up to Rs.50 lakhs, payable in EMIs within 7 years

2) PRIYADARSHANI YOJNA
Scheme for all types of women entrepreneur engaged in economic activities such as
micro and small entrepreneur, artisans, professional & self employed, including for the
purpose agriculture and higher education. We offer concessional rate of interest up to
11, on the application rate, besides other relaxed term/ condition.

3) SCHEME FOR TAX RETURN PREPARER
A new scheme introduced with a view to providing employment to educated youth who
are trained as tax return prepares. One can avail loan up to Rs.75,000/- with relaxed
term/ condition

4) STAR LAGHU UDYOG SUVIDHA
Borrowers whose unit enjoys limits in excess of Rs.10 lacs and having net profit at least
during the last 8 years and annual turnover in excess of Rs.50 lacs, are eligible for an
additional advance facility of 50% of the regular limits enjoyed, subject to maximum
Rs.50 lacs, to meet temporary liquidity constraints.

5) NORMAL GRAM YOJNA
As a part of our corporate social responsibility, our bank has launched rural sanitation
scheme to provide civic and personal lygines facility by providing assistance for
construction of low cost toilet in rural areas. Our banks has so far sanctioned 24364 rural
household for construction of toilets and ensured 100% sanction in 312 villages in the
state of Maharashtra. The outstanding under the scheme is Rs. 15.02 crore.

6) JANASHREE BIMA YOJANA



Janashree Bima Yojana, a death-cum-disability insurance scheme for the member of self
help women group credit linked to the bank is being implemented. It provides life
insurance cover to the rural and urban poor person living below poverty line and
marginally above poverty line. Additionally a scholarship allowance (Under Shiksha
Sahyog Yogana) is also available to the children of the members of women SHG. The
standard will get scholarship of Rs.600/- per half year per child for a maximum period
of 4 years. The bank has signed move with LIC to implement the scheme through our
brands upto 30.06.2009. Bank has covered 52410 women 8 HG members under Janashree
Bima Yojana.

7) SCHEME FOR SOLAR WATER HEATERS
Solar water heater with both flat plate or evaluated tubular collectors (of the size) for
any end users such as individual, institutions, non commercial organizations/
commercial organization (hotel, hospital, etc) financing up to 85% of the lost of the
project. The equipment has to be purchased from

B) DEPOSITED SCHEME
1) STAR SURAKSHA SAVING BANKS DEPOSIT SCHEME:-
An unique account for individual (excluding NRI) with host of benefit including
accidental death benefit and one DD free of cost every month which helps to remit
money to our door once every month. The minimum balance is kept at Rs.500/-

2) STAR BENEFIT CURRENT DEPOSIT SCHEME
A unique product for every one especially for trader & manufactures with 2 tree DDs in
a month. This helps in purchasing goods/ row material and facility of depositing cheque
at any branch of BOI having BOI Br. For its clearing at question through banks star
speed cheque collection scheme free at cost which save time as well as cost. The
minimum AQB is kept at Rs.5000/-

3) STAR SAVING PLUS: - (PRIVILEGE CUSTOMER)



Convenience of saving account and return of fixed deposit star saving plus offer a host
of benefit in a minimum balance of just Rs.25,000 in SB and Rs.5000 in TD

4) DEPOSIT SCHEME FOR GLOBAL INVESTOR/ NRI/ PIO’S
Yield enhancing scheme products for global Investor/ NRI’s/PIO’s available.

5) STAR SUPREME FLOATING RATE DEPOSIT SCHEME
For high net worth individual firm, companies, society, trusts & other corporate bodies,
deposit of minimum amount Rs.5 lakh for a lenure of 91 days to 5 years will earn
variable interests. We also have other regular host of demand & time deposit scheme at
the most competitive rates yealding high returns.

C) BANK LOAN SCHEME
1) STAR EDUCATION LOAN
The student of Indian nationality having good academic record who has secured
admission to professional/ technical course in India or abroad.

2) STAR HOME LOAN
For construction/ purchase of house/ flat Rs.300 lakh
For repairs/ renovation/ extension/ addition Rs.20 lakh
For purchase of plot Rs.30 lakh

3) STAR PENSION LOAN
For regular pensions or family pensions drawing regular monthly pension through
bank.

D) OTHER SERVICES



1) STAR POWER SALARY ACCOUNTS SCHEME
For the employees of institutions with 25 or more employees in the net salary brackets of
Rs.10, 000 per month or more

2) INTERNATIONAL DEBIT CUM ATM CARD
For the saving current and overdraft account holder who are authorized to operate open
there account singly

3) PENSIONS CREDIT CARD
For all principle pensioners during pension through Bank of India branches who are
below the age of 70 years. Pensioners include state, central, military/ defense, banks,
railway pensioners, family pensioners are not eligible.

4) PENSION DELIVERY AT DOORSTEP
Bank of India introduced a friendly initiative for the convenience of pensioner. Pension
delivery to the pensioner to be made at their place of residence through post offices.

5) ONLINE BANKING SERVICES
A) STAR CONNECT INTERNET BANKING
a customer friendly facility available free of cost to all the retail and corporate customer
of cover 1200 care banking solution and multi branch banking enabled branches. The
service provide to across your account in one or more branches under a single login.

B) ONLINE BOOKING OF INDIAN AIRLINES TICKETS
Travel ticket booking made easy. Customers can select there flight, provide necessary
details and pay through internet banking.

BANKS SUBSIDIARIES/ ASSOCIATED



REGIONAL RURAL BANKS (RRBS)
Regional Rural Banks sponsored by our banks in 45 districts in the state of M.P., Orissa,
Gharkahnd & Maharashtra

BOI SHAREHOLDING LTD
A joint venture with Bombay Stock Exchange to manage the BSE clearing house activity

SECURITY TRADING CORPORATION OF INDIA LTD
Bank is the single largest stakeholder with 29.95% stake in its equity

BANK OF INDIA (TANZANIA LTD)
The wholly owned subsidiaries was incorporated on 16.07.07 first branch of the
subsidiary was opened in Das-es-salaam on 22.04.08

CHAPTER 3: ABOUT WELFARE FACILITY



BOI provide the following welfare facility to their employees .
1) Canteen
2) Housing rent allowance
3) Holiday home
4) Reimbursement of educational benefit
5) Good working condition
6) Reimbursement of expenses towards medical check-up

1) CANTEEN
A good and well maintained canteen facility is available at the bank premises, for
employees. Also foodstuff are supplied at subsidized prise in canteen

2) HOUSING RENT ALLOWANCE
BOI is provide cheap & recent house rent allowance facility to there employees and
also bank average for housing loan to employees and encourage them to construct
house.

3) HOLIDAY HOME
BOI established holiday homes at a number of hill station, health resort & other
countries with low charges of accommodation, so as to encourage employees to use
this facility for rest in a salubrious environment.

4) REIMBURSEMENT OF EDUCATIONAL BENEFIT
The scheme is intended to reimburse educational expenses incurred by employees
for educating his/ her children and/or by self for persecuting higher studies.

5) GOOD WORKING CONDITION



working condition in bank are excellent the environment is neat and clean
everywhere & at, premises gardening is done so that greenery is there the pleasant
environment of bank keeps employees fit & fine

6) REIMBURSEMENT OF EXPENSES TOWARDS MEDICAL CHECK-UP
Employees above 40 year of age are covered under the scheme reimbursement is
permissible toward medical check-up of spouse also. Reimbursement is permitted
once doing the year. An employee claiming for reimbursement has to submit the bill
and a certificate from the doctor stating that the employee/spouse has/ have
undergone total medical- check up.

BOI provide the following special welfare facility. This facility is provide to the
top level officers only
1) OFFICIATING ALLOWANC
2) DEPUTATION ALLOWANCE
3) MEDICAL AID
4) DEPUTATION TO TRAINING CENTER
5) REIMBURSEMENT OF TRAVELING EXPENSES ON MONTH
CONSOLIDATED BASIS.



1) OFFICIATING ALLOWANCE
6% of BP pm. Provided the period of officiating is not less than 7 days in a calendar
month or a continuous period of 7 days. This allowance will rank for PF only.

2) DEPUTATION ALLOWANCE
if an officer is deputed to serve as a member of the facility in any teaching
establishment of the bank he shall be eligible to a deputation allowance at 4% of his
BP subject to a maximum of Rs.750/- pm. however, if deputed to an outside
organization and does not opt for the scale of that organization then the deputation
allowance will be 7.75% of the basis pay subject to a maximum of Rs 1500pm

3) MEDICAL AID
The reimbursement of bed charges, zonal manager has to authorized, for sanctioning
charges for officers for treatment of self, up to Rs.1000/- for officer in scale IV &
above and up to Rs.750/- for officer up to scale III and for charges incurred over the
aforementioned amount zonal authority may recommended to H.O. for
reimbursement 100% reimbursement for office who dies in harness.

Bed charge on hospitalization involving admission in ICU/ICCU, scale IV and above
Rs.2000/- per day and up to scale III Rs.1500/- Per day.

4) DEPUTATION TO TRAINING CENTER
I) Load Trainees:- Rs.75/- per day for Mumbai & Delhi (Noida) Rs.60/- per day for
the other centers



5) REIMBURSEMENT OF TRAVELING EXPENSES ON MONTH
CONSOLIDATED BASIS.

Eligible officer who own and use a vehicle for bank’s works have option to claim
reimbursement of traveling expenses either or monetary basis or in term of
consumption of petrol per month. Optioned can be exercised only once and will not
be allowed to be change in type of vehicle and/ or place of posting. Promotee
officers during the probationary period and DRU’s during the first year of probation
are not eligible. However, they may be reimbursed actual expenses incurred by
them.



CHAPTER 4: RESEARCH METHODOLOGY
Research methodology is a way to systematically solve the research problem. In it
we study the various steps that are generally adopted by the researcher in studying
his research problem along with the logic behind them. It is necessary for the
researcher to know not only the research method as technique but also the
methodology. Thus, “when we talk at research methodology we not only talk of the
research method but also consider the logic behind the methods we use in the
contest of our research study and explain why we are using a particular method or
technique and why we are not using other so that research results are capable of
being evaluated either by the researcher himself or by other”.

OBJECTIVES
The main aim of research is to find out the truth which is hidden and which has not
been discarded as yet. Through each research study has its own specific purpose, we
may think of research objectives as falling into a number of following broad
grouping.

1) To gain formality with a phenomenon or to achieve new insight into it.
2) To portray accurately the characteristic of a particular individual, situation or a
group.
3) To determine the frequency with which something occur or with which it is
associated with something else.
4) To test a hypothesis of a casual relationship between variable.



NEED OF RESEARCH METHODOLOGY
HR research is the process of evaluating the effectiveness of human resources, policies
and practices and developing more appropriate once. It include
1) Conducting morale, attitude, job satisfaction and behavior surveys
2) Collecting data and information regarding wages, cost-benefits analysis of
training, benefits, productivity, absentism, employee turnover, strikes, accidents,
operations, working hours, shifts etc.
3) Tabulating computing and analyzing the data and information.
4) Report writing and submission to the line managers
5) Finding out the defects and shortcoming in the existing policies, practice etc.
6) Developing more approximate policies, procedure, and programmer of personal.

OBJECTIVE OF THE STUDY
Main objective
The main objective of carrying out line topic is to study welfare facilities provided by
Bank of India to the employee.

OTHER OBJECTIVES
a) To analyze the procedure regarding how the welfare facilities are provided to the
employees by the bank.
b) To know the satisfaction level of employees about welfare facilities & view
towards the bank policies of providing welfare facility

HYPOTHESIS
The employees are satisfied with the welfare facilities provide to them by the bank
a) Welfare facilities provide by the Bank of India are best
b) Welfare facilities in this organization are quite wide ranging.



RESEARCH DESIGN
“A research design is the arrangement of condition for collection and analysis of data in
a manner that aims to combine relevance to the research purpose with economy in
procedure.

Infact, the design of research study is descriptive as it is intended to describe to factor
study is descriptive as it is intended to describe to factors that management is likely to
be interested in such as employees feeling as opinion towards organization, and also
about organizational employees welfare and organizational establishment

RESEARCH INSTRUMENT
Questionnaires are used as a research instrument in the study. Primary data is collected
through personal interview method.

Method of sampling
Probability sampling method is used for the study, as it is also known as” random
sampling” under this sampling design, every item of the universe has an equal channel
of inclusion in the sample.

Random sampling from a finite population refers to that method of sample selection
which gives each possible sample combination an equal probability of being picked up
and each item in the entire population to have an equal chance of being included in the
sample. Thos applies to sampling without replacement i.e. once an item is selected for
the sample it looks can not appear in the sample again.

Sample size of study

Sample size is part of total unit,which comes into respondent group . there are total number of 30
employees were interacted to study this topic ,hence the sample size of the study is 30.



DATA COLLECTION
PRIMARY DATA
Personal interview method is used for collected information from the employees
through questionnaire

SECONDARY DATA
Secondary data is collected from referring books and websites of Bank of India

THE SAMPLE
Questionnaire were prepared by keeping in mind the facility that are extended to
employees the research instrument used has helped personally knowing the feeling of
employees.
For completing the project study more emphasis is given an primary source of data and
its analysis for maintaining the accuracy, reliability and for good result regarding the
project study undertaken.



CHAPTER 5: DATA ANALYSIS AND TABULATION
Data analysis
Process of data can be categories into :
1) Editing
2) coding
3) classification
4) tabulation
The data after collection has to be proceed & analyze in accordance with the outline
laid down for the purpose at the time of developing the research plan this is essential
for a scientific study and for ensuring that we have all relevant data for making
contemplated comparison and analysis

Technically speaking, processing implies, editing, coding, classification and
tabulation of collected data so that they are amenable to analysis the term analysis
refers to the computation of certain measure along with searching for pattern of
relationship that exist among data group thus ,“In the process of analysis,
relationship or differences supporting or conflicting with original or new hypothesis
should be subjected to statistical test of significance to determine with what validity
data can be said to indicate any conclusion.”

The concept of processing and analysis, can now proceed with the explanation of all
the processing operations-

1) EDITING-
Editing involves a careful scouting of the completed questionnaire add/ or
schedules. Editing is done to assure that the data are accurate, consistent with other
facts gathered, uniformally entered, as completed as possible and have been well
arranged to facilitate coding & tabulation



2) CODING
Coding is necessary for efficient analysis and through it the several replies may be
reduced to a small number of classes which contain the critical information required
for analysis. Coding decision should usually be taken at the designing stage of the
questionnaire.

3) CLASSIFICATION
The necessities classification of data which happen to be the process of arranging
data in group or classes on the basis of common characteristic of data having a
common characteristic are placed I one class and in this way the entire data get
divided into a number of group or classes.

4) TABULATION
Tabulation is the process of summarizing row data & displaying the same in
compact form (i.e. in the form of statistical tables) for further analysis. In a broader
sense, tabulation is an orderly arrangement of data in columns & rows.



DATA INTERPRETATION

Ques 1: How many Welfare facility are you availing on routing basis?

0%

40% 1 to 5
50%
5 to 10

10 & above
10%

Observation
All the employees of Bank of India availing routine Welfare Facility 50% employees
say that they are availed 10 & above Welfare Facility and reset of 40% & 10%
employees saying that they are availing 1 to 5 and 5 to 10 Welfare facility
respectively.



Ques 2: How many special welfare facilities have you availed?

20%

1 to 5

Not
Availed

80%

Observation
80% employees says that they are availing 1 to 5 special welfare facility rested 20%
employees are not availing any special welfare facility.



Ques3: How much time it will take sanctioning a routine welfare facility?

1 to 2 week
2 to 3 week
1-2 month

Observation
From the chart it is observed that, all employees says that for sanctioning a routine
welfare facility time require is 1 to 2 week.



Ques 4: How much time it will take sanctioning a special welfare facility?

10%

1 to 2
week
3 week

90%

Observation
From the above chart it is observed that 90% employee’s say that for sanctioning a
special welfare facility time required is 1-2 week. & 10% employees says that time
required for sanctioning welfare facility is 3 week



Ques 5: Briefly explain the procedure of availing routine welfare facility in point?

20 Making an
application
submit proof &
immidiate
sanction it
Only
application is
required
80

Observation
80% employees says that to make the application submit proof & it sanction & rest of
20% employees say that only application is required



Ques 6: Briefly explain procedure for availing the special welfare facility ?

10%
Make an
application
submit proof &
sanction it

Length process

90%

Observation
90% employees says that they have to just apply, submit proof & take approval of
higher authority and only 10% employees says that the procedure is lengthy .



Ques7: How much are you satisfied about procedure of availing routine welfare
facility?

10

Highly satisfied
Partly satisfied
50
satisfied
40 Not satisfied

Observation
The 50% employees of the bank are highly satisfied with the procedure of availing
routine welfare facility while 40% employees are partly satisfied & the remaining
10% of employees are satisfied.



Ques8: How much are you satisfied about procedure of availing specific welfare
facility?

40% Highly satisfied
Satisfied
Partly Satisfied
60%
Not Satisfied

Observation
The 60% employees of the bank are satisfied with the procedure of availing special
welfare facility and remaining 40% employees are highly satisfied.



Ques9: Does welfare facility provided by the organization plays as a motivational
factors?

40% Highly agree
Agree
Just agree
60% Do not agree

Observation
60% employees are agreed that the welfare benefits plays as a motivational role.
While 40% are highly agree on this issue.



Ques10: kindly suggest the methods of improving/ adding welfare facility?

0%
20%

Adding same more
welfare facility
No suggession

80%

Observation
20% employees say that to add some more welfare facility & 80% employees is not
giving any suggestions.



CHAPTER 6: OBSERVATION & CONCLUSION
 All the routine welfare facilities are availed by all the employees in Bank of
India in different proportion.

 More than 70% employees are availing routine welfare facility an routine
basis.

 More than 30% employees are availing special welfare facility according to
the need arise

 The time required for sanctioning the special welfare facility is maximum 2
week.

 The employee are not getting in storage facility for outdoor clothing

 The routine welfare facilities are availed by every one in the organization &
time required is also nominal.

 The process of availing special welfare facility is very lengthy & hence it can
be availed by simple process.

 The employees of Bank of India are highly satisfied with the routine welfare
facility, which they are availing on regular basis.

 The employees of Bank of India are satisfied as they are getting special
welfare facility with a simple process.



Suggestion
1) The employees should be provided with storage facility for external clothing
2) Sanctioning times of special welfare facility should be reduced to 1 week

Limitation
1) The study may not cover each & every facility provided by the organization.
2) The result may be depended on the answer received from respondent.
3) The study does not cover entire workforce
4) The study is based on a particular class of employees i.e. officers, clerk, & sub
staff.



CHAPTER 7: BIBLOGRAPHY

BOOK REFFERRED
Sr.no Authors year Tital Cityof Publisher Pages
publishing

1 V.S.P. Rao 2005 Human New D Excel books 405 ,452
Resource elhi
management
2 K.Ashwatha 1997 HR.&Pers nnel New TataMc 446, 447
Ppa Manag o Delhi GrawHill
- Publishing
3 C.R.Kothari 1985 Research New Delhi NewAge 1,8
Methodology International
Publishers

4 P.P.ARYA 2002 R.M. New Delhi Deep&Deep 14
Publication
Pvt.Ltd

WEBSITES
NAME TIME DATE

www.goole.com 1.30PM 10/11/09

www.bankofindia.com 2.00PM 29/12/09

www.bankofindia.co.in 2.30PM 29/12/09



CHAPTER 8: QUESTIONNAIRE
PLEASE TICK THE ANSWER OF FOLLOWING QUESTION
1) How many welfare facility are you availing a routine basis?
A) 1 to 5 B) 5 to 10 C) 10 & above

2) How many special welfare facility have you availed?
A) 1 to 5 B) Not Availed

3) How much time it will take sanctioning routine welfare facility?
A) 1 to 2 week B) 2 to 3 week C) 1 to 2 month

4) How much time it will take sanctioning routine welfare facility?
A) 1 to 2 week B) 3 week C) 1 to 2 week

5) Briefly explain the procedure of availing routine welfare facility in point?
A) Making an application submit proof & immediate sanctioning
B) Only application is required

6) Briefly explain procedure for availing the special welfare facility?
A) Make an application, submit proof of sanction it.
B) Lengthy process
C) Not availed

7) How much are satisfied about procedure of availing routine welfare facility?
A) Highly satisfied
B) Partly satisfied



C) Satisfied

8) How much are you satisfied about procedure of availing special welfare facility?
A) Highly satisfied
B) Satisfied
C) Not satisfied

9) Does welfare facility by the organization plays as a motivational factors?
A) Highly agree
B) Agree
C) Just agree

10) Kindly suggest the method of improving/ adding welfare facility?
A) No suggestion
B) Adding some more welfare facility.


Project on welfare faculty provided to employees by bank of india

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