20 Techniques on how to improve SharePoint User Adoption Practical tips and industry best practices

1. sharepointmaven.com @gregoryzelfond
HOW TO IMPROVE
SHAREPOINT USER ADOPTION:
PRACTICAL TIPS &
INDUSTRY BEST PRACTICES

2. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
About Me
 Gregory Zelfond
 10+ years of experience with SharePoint
 Huge SharePoint Advocate, blogger
 Love to solve business problems using code-free, out of
the box SharePoint configurations
 Owner of SharePoint Maven (sharepointmaven.com)

3. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
About SharePoint Maven
I HELP ORGANIZATIONS TO UNLOCK
THE POWER OF SHAREPOINT
MIGRATION CONSULTING TRAINING

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Agenda
– Causes of poor User Adoption
– 20 User Adoption Techniques
– Q & A

5. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
Heard this before?
 SharePoint sucks!
 I hate SharePoint!
 SharePoint is slow!
 I am going back to DropBox!
 Where the @#$& do I click?

6. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
SharePoint User
Adoption is like
marriage…
Once honeymoon
is over…

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8. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
CAUSES OF POOR
USER ADOPTION

9. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
Causes of poor User Adoption
 Obstacles that slow you down
– Change in technology
– Change in business process (behavior)
 Human Factors
– People come from different educational background
– People have different ways to adopt to change
– People are at different levels of mental state
– People have their personal egos
– Company Culture

10. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
TECHNIQUES

11. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
BEFORE
IMPLEMENTATION…

12. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
Technique # 1
Get Senior Leadership buy-in

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Technique # 2
Do the SharePoint Demo first!

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Technique # 3
Implement SharePoint in Phases

15. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
Technique # 4
Designate a Project Manager/Lead

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DURING
IMPLEMENTATION…

17. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
Technique # 5
Don’t recreate structure from old
SharePoint or network drive!

18. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
Technique # 6
Lead by Example

19. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
Technique # 7
Communication, Communication…

20. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
Technique # 8
Identify Power Users

21. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
Technique # 9
Don’t ignore Training

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Technique # 10
Every site must have an owner!

23. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
Technique # 11
Build simple & intuitive sites

24. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
Technique # 12
Build an easy feedback mechanism

25. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
Technique # 13
Move your business to SharePoint

26. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
Technique # 14
Build easy navigation

27. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
Technique # 15
Don’t turn every SharePoint &
Office 365 feature on

28. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
Technique # 16
Spice it up with some Branding

29. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
Technique # 17
Think like an End User

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AFTER
IMPLEMENTATION…

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Technique # 18
Be ready for a lot of hand-holding

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Technique # 19
Keep content fresh

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Technique # 20
SharePoint Implementation is not a
project. It is an ongoing Operations!

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BONUS
TECHNIQUE

35. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
Technique # 21
Stop thinking of SharePoint as an IT
“thing”. It is a Business “thing”.
In other words, DO NOT let your IT manage SharePoint roll-
out in your organization. You (Business) MUST OWN IT.

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Need help with SharePoint?
 SharePoint Site Configuration and Customization
 Document Migration to SharePoint
 SharePoint Implementation Strategy
 SharePoint Training
 SharePoint User Adoption
 SharePoint Governance
 SharePoint Project Management

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THANK YOU!
Visit: sharepointmaven.com
Email: greg@sharepointmaven.com
Follow: @gregoryzelfond
Connect: linkedin.com/company/sharepoint-maven
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Get in touch if you have questions