Assessing EA Program Effectiveness

June 19, 2008 Jeff Scott Senior Analyst Forrester Research Webinar Assessing EA Program Effectiveness

Theme Decoding the DNA sequence for EA excellence

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Effectiveness: producing the desired result ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Effectiveness: results that add value Consumers Architects Stakeholders Sponsors $$$ &@#!

Typical barriers to EA effectiveness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Effectiveness grows through the value chain Relationship Impact Results Value Process Action Product Tools Resource Effort Strategy Approach Increasing value

Strategy attributes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Completeness of understanding Alignment Product Process Results Strategy Resource Relationship

Understanding goals and strategies Corporate goals and direction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],LOB A strategies LOB B strategies LOB C strategies IT strategies Organizational context Technology context EA goals & strategies LOB . . . n strategies Product Process Results Strategy Resource Relationship

Aligning goals and strategies Maintain competitive price Application/service reuse Business IT EA Improve core business efficiency Rationalize app portfolio — modernize core apps Implement BPM Create BPM/SOA technology road map Application portfolio arch ,[object Object],[object Object],[object Object],[object Object],[object Object],Create a chain of goals and strategies Product Process Results Strategy Resource Relationship

EA resource attributes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Product Process Results Strategy Resource Relationship

Soft skills SWOT analysis example Product Process Results Strategy Resource Relationship Readiness 8 4 7 Severity 6 8 9 Ability 10 4 8 Value 6 9 7 Performance 4 2 4 Importance 9 8 7 Performance 9 9 9 Importance 7 4 9 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],THREATS What challenges your existence? OPPORTUNITIES What opportunities are open to you? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],WEAKNESSES What could you improve? STRENGTHS What do you do really well?

Product and service quality attributes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Product Process Results Strategy Resource Relationship

Completeness scorecard example Business managers CIO IT managers Project managers Developers Business process Portfolio analysis Technology strategies Standards None Some Half More Done Patterns N/A Product Process Results Strategy Resource Relationship

Process attributes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Product Process Results Strategy Resource Relationship

Project review process assessment example Project team solution architect Assessment process ,[object Object],[object Object],[object Object],[object Object],[object Object],Architecture artifacts Exception process Next phase Accept Revise Request exception Update architecture or review process Architecture team Lessons learned ,[object Object],[object Object],[object Object],[object Object],[object Object],Needs improvement PPO database Product Process Results Strategy Resource Relationship

Project review process assessment example Project team solution architect Assessment process ,[object Object],[object Object],[object Object],[object Object],[object Object],Architecture artifacts Exception process Next phase Revise Request exception Update architecture or review process Architecture team Lessons learned ,[object Object],[object Object],[object Object],[object Object],[object Object],Needs improvement PPO database Accept Usage measurement Management process Integrated Easy to use Product Process Results Strategy Resource Relationship Clearly defined

Relationship management attributes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Product Process Results Strategy Resource Relationship

Communications best practices comparison ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: December 2007 “Enterprise Architecture? What’s In It For Me?” report ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Product Process Results Strategy Resource Relationship

Results attributes ,[object Object],[object Object],[object Object],[object Object],Product Process Results Strategy Resource Relationship

Quantifiable value summary example $1,830,000 EA’s bottom line impact EA’s contribution Amount Revenue increase $100,000 $1,000,000 From systems retirement $1,000,000 $1,500,000 From reuse of software components ? ? ? ? ? ? From errors avoided in design reviews $200,000 $750,000 From standardized purchasing agreements $300,000 $900,000 From reduction in interfaces Expense reduction $150,000 $1,500,000 From reduced time to integrate acquisitions, partnerships, or new business capabilities $50,000 $500,000 From new IT enabled business capabilities $300,000 $3,000,000 Generated by new business revenue during improved time to market gains Product Process Results Strategy Resource Relationship

Recommendations ,[object Object],[object Object],[object Object],[object Object]

Forrester Consulting Can Help You Create High-Impact EA Programs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What are some of the relevant research reports? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Enterprise Architecture Council ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Upcoming Events for Enterprise Architects ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Thank you Jeff Scott +1 704.540.1282 [email_address] Diana Levitt +1 617.613.6446 dlevitt @forrester.com www.forrester.com

Assessing EA Program Effectiveness

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