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eMarketing your Tourism Business Rob Stokes
Tourism starts online
In the UK, the internet is now the biggest marketing channel in terms of spend
The average UK tourism company is spending well over 50% of it’s marketing budget online
Are we giving eMarketing the respect it deserves?
How it all fits together
 
eMarketing is NOT just a list of tactics
It achieves its true potential when these tactics work together
The tactics need each other
They feed off each other
They are substantially less effective without each other
At the centre of your eMarketing universe is your website
A  hub to drive traffic to
A medium through which you can communicate and build a relationship with your audience
But it can’t just be any old website
You MUST add value to your user’s experience. Before, during and after their visit
Websites are no longer just brochures
They should be built to  attract, convert  and  retain  customers – or they shouldn’t exist at all
The average tourism website has 11 seconds to capture a user before they get bored and go elsewhere Travelmole
Is your website THAT good?
Our web development priorities
1.  Usability  and conversion oriented design
Identify the goals and priorities of your site and design for your users to achieve them
Make sure they can find what they want quickly and easily
Drive them towards YOUR desired goals
Allow the reader to get the gist of your message in a few seconds by merely scanning the page
Pyramid style writing
Break up text with bolding, bullets, highlighting, crossheads and  contextual interlinking
Have consistent Calls to Action
Don’t make them think…
Tell people to take the  exact action  you  want them to perform in order to get  the best response
Keep navigation and layout basic, consistent and standardised
Think about persuasive architecture
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Using Personas for large sites
2. Search Engine Friendliness
Primary goal: Site must be fully indexable and optimised around a set of well researched key phrases
Blend 2 or 3 carefully chosen key phrases into a minimum of  250 words on each page
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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
3. Look and Feel
Very important, BUT the least important consideration in web development
That doesn’t mean ugly sites are OK
Sites must look professional and demonstrate your credibility...
If these two goals are met and your site is easy to use, then the user will be satisfied.
Remember, they are looking to achieve a goal – not look at a piece of artwork.
The user experience is everything
Monitoring your website’s performance
 
Top stats to keep an eye on
Goal metrics above all else: conversion rates!
Unique users (not HITS)
Traffic Sources (and their conversion rates)
Engagement Metrics
Bounce rate
Repeat users
Pages per user
Time spent on site
A quick word on mobile sites
Get one, but make it relevant to mobile users
Bringing traffic to your website
Search Engines!
1 Billion searches each day
Lots of volume, but why is this important?
Searchers are goal driven
They WANT to find you!
And if they don’t find you,  they WILL find your competitor
In 2009, over 40% of online bookings started with a search
Major considerations in 2010:
Organic search – keyword rich links are everything, build a site that offers so much value that it attracts them naturally
Universal search: make sure your images, videos and maps are optimised to take advantage of all the SERP real estate
 
Mobile search: location aware users in a highly goal driven mode
Expect paid search prices to rise heavily in the next year
Make sure your organic and paid search campaigns are learning from each other
Always be optimising your conversion paths
 
 
Search marketing will bring a lot of traffic to your site, but you can’t stop there…
You should be looking to build communities around your business
Social Media can play a big part in this
A few social media channels:
 
The most important one…
 
A few tips to take it to the next level
Be strategy lead.  The medium is not the message
How will social media deliver on your business goals?
Push for critical mass quickly
Discover and target influential individuals and communities
Identify and fill content holes – don’t echo
Write with your keyword strategy at your side
Consider the impact of social media on your other eMarketing tactics
Create a social media culture internally, it will reflect externally
Let’s look at a few specific examples…
Online Video: YouTube ,[object Object],[object Object],[object Object],[object Object]
 
 
Encourage your customers to build content on your behalf
 
450+ Million active users
[object Object],[object Object],[object Object],[object Object],[object Object]
 
[object Object],[object Object],[object Object],[object Object],[object Object]
Combining channels to build permission assets
 
Virgin Atlantic: 25 Years and Still Red Hot ,[object Object],[object Object]
But the Buzz isn’t always good...
11 million people search for “Ryanair” each month.
A Ryanair employee comments on a blog…
 
Followed by the official response
 
Then the online community got hold of it
 
Then the newspapers got hold of it
 
 
These powerful sites often linked to this site…
 
And we know how important good links are…
 
Why is your online reputation important?
Because people trust what their peers tell them
Consumer Generated Content influences over $10 Billion per year in online travel Compete.com
Tripadvisor.co.uk is the favourite website for UK users for holiday inspiration. European Travel Commission
88% of Trip Advisor Visitors are influenced by the content the read on the site European Travel Commission
 
People are talking, are you listening?
Are you truly engaging with them?
Monitoring your online reputation helps you… …  avoid a reputation crisis by informing you quickly …  discover quick and effective new marketing opportunities …  improve customer service through engagement  …  understand your customers’ needs and wants better  …  identify powerful influencers to target with WOM campaigns
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You www.quirk.biz/FNB-ROCCI

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eMarketing for your Tourism Business

Editor's Notes

  1. How do we take advantage of this?
  2. How do we take advantage of this?
  3. If you want just one point on the page
  4. If you want just one point on the page
  5. If you want just one point on the page
  6. If you want just one point on the page
  7. If you want just one point on the page
  8. If you want just one point on the page
  9. A hub to drive traffic to
  10. A medium through which you can communicate and build a relationship with your audience
  11. But it can’t just be any old website
  12. You MUST add value to your customer’s travel experience. Before, during and after.
  13. Websites are no longer just brochures
  14. They should be built to attract, convert and retain customers
  15. Tourism websites have only 11 seconds to capture the customer on their website or risk them getting bored and going elsewhere
  16. Is your website THAT good?
  17. Our web development priorities: 1.) usability 2.) search engine visibility 3.) design
  18. Usability and conversion oriented design
  19. Design sites for your users above all else
  20. Make sure they can find what they want quickly and easily
  21. Allow the reader to get the gist of your message in a few seconds by merely scanning the page
  22. Pyramid style writing
  23. Break up text with bolding, bullets, highlighting, crossheads and contextual interlinking
  24. Have consistent Calls to Action
  25. Don’t make them think…
  26. Tell people to take the exact action you want them to perform in order to get the best response
  27. Keep navigation basic, consistent and standardised
  28. Keep navigation basic, consistent and standardised
  29. Don’t distract users with Christmas trees blinking images flashing lights automatic sound scrolling text unusual fonts
  30. One point with one sub point
  31. One point with one sub point
  32. One point with one sub point
  33. One point with one sub point
  34. One point with one sub point