1. Agility International Eric Funk, CRP, GMS Account Executive, Western Region August 10, 2009

3. Introducing Agility

6. Global Network

12. Agility …U.S. Relocation and HHG Headquarters Stratford, CT Selected Clients: Citibank, Ciba, General Re, Dewey Ballantine, Sullivan & Cromwell, Cartus-GE Storage: 60,000 sq. ft. Alarm / video monitor Caged high value Sprinklered Alexandria, VA Selected Clients: Peace Corps, USAID, DoD, Cartus-GSA, Cartus-Bearing Point, Booz, Allen & Hamilton Storage: 100,000 sq. ft. Alarm / video monitor Caged high value Sprinklered Livermore, CA Selected Clients: Cartus-Bechtel, Cartus-GE, Paragon-Yahoo, ReloDirect, Plus Relocation Storage: 20,000 sq. ft. Alarm / video monitor Caged high value Sprinklered

13. Agility …Your World and Ours Afghanistan 14 Argentina 55 Armenia 16 Australia 86 Austria 48 Azerbaijan 9 Bahamas 20 Bangladesh 79 Barbados 5 Belgium 45 Bermuda 8 Bolivia 21 Bosnia and Herzegovina 20 Brazil 60 Bulgaria 8 Burundi 20 Cambodia 5 Canada 164 Chad 12 Chile 23 China 142 Colombia 7 Cote Divoire 81 Croatia 15 Cuba 6 Cyprus 8 Czech Republic 32 Dominican Republic 6 East Timor 10 Egypt 41 England 20 Ethiopia 23 Fiji 29 Finland 21 France 138 Georgia 19 Germany 157 Ghana 20 Guatemala 8 Haiti 13 Honduras 13 Hong Kong 94 Hungary 15 India 224 Indonesia 14 Ireland 51 Israel 31 Japan 162 Jordan 50 Kazakhstan 15 Kenya 36 Korea, DPR 18 Korea, Rep. 6 Kosovo 752 Kyrgyzstan 5 Lebanon 15 Liberia 338 Macedonia 5 Madagascar 6 Malawi 16 Malaysia 63 Marshall Islands 383 Mexico 140 Moldova 5 Morocco 28 Mozambique 5 Namibia 5 Nepal 22 Netherlands 41 Niger 7 Nigeria 51 Norway 21 Pakistan 86 Paraguay 8 Peru 18 Philippines 114 Poland 41 Puerto Rico 12 Qatar 25 Romania 17 Russia 132 Rwanda 17 Saudi Arabia 52 Scotland 25 Senegal 63 Serbia and Montenegro 5 Singapore 60 South Africa 30 South Korea 25 Spain 26 Sri Lanka 17 Sudan 40 Sweden 20 Switzerland 96 Taiwan 29 Tanzania 8 Thailand 35 Trinidad 5 Tunisia 5 Turkey 93 Uganda 17 Ukraine 27 United Kingdom 464 USA 5020 Uzbekistan 10 Zambia 48 Zimbabwe 25 Move volume by country (2006)

15. Household Goods

24. Relocation Services

27. Agility …Service Delivery Model Real Estate Center Move Center Expense Center Mortgage Center Relo Info System Ops. Mgmt Acct Mgmt Client Contact Transferee Counselor

28. Agility …Service Process Flow Client initiates EE: name, contact info, policy benefits Agility counsels transferee on policy, process, roles Marketing Assistance / BPOs Home marketing continues until home is sold Home Finding / Home Purchase Asst. Buyer is secured Does buyer qualify? Does the sale to resale buyer close? Home is managed in inventory program Final reconciliation statement. Client reimburses Agility for selling, carrying, and interest costs Household Goods Transportation Temporary Housing Yes Yes No No Expense management and tracking set up in RIS Agility inputs Client Policy into RIS. Agility buys home from EE Destination Services Origin Services / BVO Agility notifies Client of need for exceptions Weekly Agility receives all Client relo vendor invoices and EE expense rpts. Agility audits invoices and expense rpts to policy, math, and receipts Agility generates weekly disb. rpt. to Client Agility establishes budget per Tier / EE Client wires expense funds to specified account Agility cuts checks EEs weekly - vendors monthly Agility sends checks to EEs Funds are received Weekly Agility deducts paid expenses from EE budget accrual and reports to Client HR Expense Mgmt. and Tracking Counseling and Account Mgmt.

29. Agility…Corporate Housing