14. Scalable Solutions for Managing IT Expertise From the Network Through the Application Layer Monitoring and management solutions for hardware, network devices, web servers, operating systems, database servers, enterprise and messaging applications, storage, and security services. MANAGEMENT MONITORING ENHANCED MANAGEMENT SUN MANAGED OPERATIONS DELIVERY PLATFORM ITIL-BASED OPERATIONAL PROCESSES — INCIDENT, CHANGE & INVENTORY MANAGEMENT STORAGE NETWORK DEVICES OPERATING SYSTEMS WEB SERVERS SECURITY DEVICES APPLICATIONS DATABASE SERVERS
30. Sun Managed Operations Service Implementation Process, Delivery Framework, Tools and Technology
31. Implementation Process Collect info and design solution Development of non-standard requirements Deployment of monitor & manage solution Build validation & customer training Sun Managed Operations delivery activates service Sun Managed Operations Management Live Implementation time frame is dependent on scope & customer Sun's implementation process is built to incorporate structure and flexibility to deliver a quality service in an efficient manner Initiation Phase Design Phase Development Phase Build Phase Test Phase Implementation Phase Support Phase
32. Integrated Delivery Framework The framework for the complete portfolio of Sun Managed Operations delivered worldwide
49. “ With Sun Managed Services performing the management and monitoring of our Web sites, we know that our customers will have secure, 24x7 access to our products and that if any issues arise, the Sun Managed Services team will address them immediately so they won’t affect our business. ” David Hayne, Development Director Urban Outfitters
50.
51. Contact Your Sun Sales Representative to Learn More about Sun’s Unique Approach to Your Business. http://www.sun.com/service /managedservices/index.jsp