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From Ideas to Action Planning for Sustainable CSR An Approach by Green Kettle Consulting
Agenda ,[object Object],[object Object],[object Object],[object Object]
Green Kettle Consulting Offering ,[object Object]
Education Environment Micro finance Art & Culture Civic projects Talent development Adolescent  counseling Govt. Employees Community Industry forums Share holders Media Nutrition Health & Hygiene GKC partners with corporates across multiple stakeholders and issues Consumer and watch bodies Gender sensitization Affirmative action Alliances/ relationships for execution Project management skills Thought leadership on CSR Passion Green Kettle Conceptual and ideation skills For each area, we will partner with a domain expert at the appropriate stage
Founded  by.. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some Ongoing Assignments ,[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object]
Traditionally, CSR Programs have been seen by corporates as a one way street ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A vicious cycle of low/ no expectations and poor impact ,[object Object],[object Object],[object Object],[object Object],[object Object]
Corporates Face Several Challenges on their CSR Journey  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
If I get something out of CSR, is it CSR at all? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sustainability is the new interest zone in the CSR space * Michael E. Porter and Mark R. Kramer,  The Competitive Advantage of Corporate Philanthropy ,  Harvard Business Review, December, 2002. Pure philanthropy Pure business Social benefit Convergence of interests for sustainability* Economic benefit Combined social and economic benefit*
4 key levels of CSR engagement Source: LBG Canada Arm’s length Philanthropy Using organizational expertise to impact social causes Socio-Commercial Investments Business model integration
CSR Sustainability chances are higher with higher engagement levels Source: LBG Canada Intermittent support to wide range of good causes depending on needs of community or charitable organizations Using organizational or employee s to impact social causes kills  Activities in partnership with community based organizations that are closely linked to  business objectives Core business activities to meet the needs for goods and services  Higher chances of sustainable CSR Arm’s length Philanthropy Leveraging organizational expertise Socio-Commercial Investments Business model integration
Examples: Using Organizational Skills to Create Social Impact Emergency and Disaster Relief FedEx provides contributions and logistics/ transportation support for emergency and disaster needs.  Relationships with several relief agencies to help ensure that aid reaches quickly and efficiently during times of crisis.
Eg. – Socio-Commercial Investments . In attempt to own the “your partner in retirement” proposition, ICICI Prudential Life Insurance has partnered with Diginity Foundation to launch ActivAge.  ActivAge is a program through which ICICI Pru Life customers plan their non-financial post-retirement life too.
Lifebuoy Swastya Chetna  (LBSC) is a rural health and hygiene initiative  with the objective of spreading awareness about the importance of washing hands with soap.  1/3 of  diarrhoeal diseases  in children occur  in India . According to a study done by the London School of Hygiene and Tropical Medicine, the simple practice of washing hands with soap and water can reduce diarrhoea by as much as 47%.  However, ignorance of such basic hygiene practices leads to high mortality rates in rural India.  Being India’s leading personal wash health brand, Lifebuoy saw a role for itself in propagating the message of hygiene and health in villages. Lifebuoy Swasthya Chetna initiative was launched  keeping this rationale in mind. The programme has touched 27000 villages and 80 mn people over the last four years.  . SHAKTI - Changing Lives in Rural India Shakti is HUL's rural initiative, which targets small villages with population < 2000. Empowers underprivileged rural women by providing income-generating opportunities, health and hygiene education through the Shakti Vani programme, and creating access to relevant information through the iShakti community portal. 25,000 women entrepreneurs in its fold.  A typical Shakti entrepreneur earns a sustainable income of about Rs.700 -Rs.1,000 per month, which is double their average household income. Shakti is thus creating opportunities for rural women to live in improved conditions and with dignity, while improving the overall standard of living in their families.  Eg. Socio- Commercial Investments
Eg. Integrating into Business ,[object Object],[object Object],[object Object],[object Object],Sky understood  the barriers disabled people found to using their products.  Eg. One barrier was that deaf people could not contact Sky because the only way was by telephone. A special service team at a call centre was set up to respond to disabled customers’ enquiries through direct access, including  email, fax, text, letter writing and telephone.   With this service operational  Sky was ready to launch a special marketing strategy to attract new disabled customers . Sky is building an enviable brand synonymous with an excellent reputation for meeting the needs of disabled people.
Eg. Integrating Into Business ,[object Object],[object Object],[object Object],[object Object],Solar Clean Water System GE’s innovative Homespring water treamtent systems Based on solar-energy technology, these systems will enable governments, non-governmental organizations (NGOs), and philanthropic organizations to help improve the health and safety conditions of areas with inadequate infrastructure and no direct access to safe water supplies. Launching Socially relevant products Reducing Environment footprint
Eg. Integrating into Business
Integrated CSR typically has  higher impact value for corporate Impact  Value  for corporate Philanthropic Transactional Integrative Brand Fit with values/ vision Market access, influence Employee centred CSR Approach Provides project sustainability because corporate is dependent upon CSR
However, CSR  is still largely ad-hoc and CEO-driven in India ,[object Object],[object Object],[object Object],*Source: Article 13 study, May 2007
GKC  Approach is based on the principle of sustainability Visioning Brewing Strategy Greenview Greencept Greenprint Factors  Output Principles Economic Value to corporate, Social Value to community Sustainability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Well Planned CSR approach has several advantages ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object]
The CSR Cycle
Step 1:  Conduct a CSR Assessment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A CSR assessment is the logical starting point for any organization ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
4 key areas of CSR focus CSR SELF ASSESSMENT TOOL - HANDOUT
A CSR assessment avoids the trap of launching a CSR approach that is not sustainable.  ,[object Object],[object Object],[object Object],[object Object]
Assemble a CSR Team that has representation from or reports into the board ,[object Object],[object Object]
Develop a Working Definition of CSR for the firm ,[object Object],[object Object],[object Object],[object Object],CSR is the responsibility the firm has to its stakeholders. It means that the firm's products and services create value for customers and contribute to the well-being of society,  using ethical business practices minimizing the environmental impact of its facilities and products. It means providing jobs, paying taxes and making a profit, as well as supporting the  community. It means treating employees with respect and being a good neighbour to the people next door as well as those half a world away.  ,[object Object]
Identifying and Engaging Key stakeholders is a CRITICAL SUCCESS FACTOR ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Prioritizing Stakeholders Using Power/ Interest Grid Power High  Low Interest Low High Keep  Satisfied Manage Closely Monitor (Min effort) Keep Informed
Step 2: Define the CSR objectives
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
Step 3: Develop a CSR Strategy  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Step 3: Develop a CSR Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Step 3: Develop a CSR Strategy  ,[object Object],[object Object],[object Object],[object Object]
Proposed CSR-  Matrix   Workplace MarketPlace Community Efforts Environmental Impact Current Proposed Current Proposed Current Proposed Current Proposed Initiatives Products /services  Impacts  Responsibility centre
The business case for CSR depends on risks and opportunities Being seen as doing good can mitigate risks due to business scandals and environmental incidents Extremely sharp media scrutiny  Risks  Opportunities  Reputation Risk License to Operate Talent  Attraction Brand Differentiation Substantial voluntary steps on key issues minimizes intervention from regulators and media Aid recruitment and retention Create preference New products
Step 4: Implement and Review ,[object Object],[object Object],[object Object],[object Object],[object Object]
CSR Evaluation Matrix Value for society High Low High Low Value for Business Inclusive businesses ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object]
From “ Social Responsibility” to “Social Investment” ,[object Object],[object Object],[object Object]
Many business leaders already look at CSR with an investment mindset ,[object Object],“ If corporations were to analyze their prospects for social responsibility using the same frameworks that guide their core business choices, they would discover that CSR can be much more than a cost, a constraint, or a charitable deed—it can be a source of opportunity, innovation, and competitive advantage.”  - Michael E. Porter  and Mark R. Kramer,  Harvard Business Review We have the ability. If we, as businesses, applied the same level of innovation, passion and determination to corporate social responsibility as we do to product development, sales and marketing, the results would be phenomenal. And why shouldn’t we? In the business world, “good enough” rarely is; we’re always working to make it better. There’s no reason why the standards should be any less for our CSR efforts CEO of Timberland, Jeff Schwartz
CSI example: Lafarge- Sustaining  a Healthy Workforce ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CSI Example: Philips- Marketplace/ Community- Operation Disha ,[object Object],[object Object],[object Object],[object Object]
A multi-sectoral effort brings the operation to life  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Evolving thoughts on CSR communications ,[object Object],[object Object],[object Object],[object Object],[object Object],From... To
Benefit Cause and Company ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
In sum.. When CSR works, everyone wins!
Thank You [email_address]

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From Ideas to Action - Planning for sustainable CSR

  • 1. From Ideas to Action Planning for Sustainable CSR An Approach by Green Kettle Consulting
  • 2.
  • 3.
  • 4. Education Environment Micro finance Art & Culture Civic projects Talent development Adolescent counseling Govt. Employees Community Industry forums Share holders Media Nutrition Health & Hygiene GKC partners with corporates across multiple stakeholders and issues Consumer and watch bodies Gender sensitization Affirmative action Alliances/ relationships for execution Project management skills Thought leadership on CSR Passion Green Kettle Conceptual and ideation skills For each area, we will partner with a domain expert at the appropriate stage
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  • 12. Sustainability is the new interest zone in the CSR space * Michael E. Porter and Mark R. Kramer, The Competitive Advantage of Corporate Philanthropy , Harvard Business Review, December, 2002. Pure philanthropy Pure business Social benefit Convergence of interests for sustainability* Economic benefit Combined social and economic benefit*
  • 13. 4 key levels of CSR engagement Source: LBG Canada Arm’s length Philanthropy Using organizational expertise to impact social causes Socio-Commercial Investments Business model integration
  • 14. CSR Sustainability chances are higher with higher engagement levels Source: LBG Canada Intermittent support to wide range of good causes depending on needs of community or charitable organizations Using organizational or employee s to impact social causes kills Activities in partnership with community based organizations that are closely linked to business objectives Core business activities to meet the needs for goods and services Higher chances of sustainable CSR Arm’s length Philanthropy Leveraging organizational expertise Socio-Commercial Investments Business model integration
  • 15. Examples: Using Organizational Skills to Create Social Impact Emergency and Disaster Relief FedEx provides contributions and logistics/ transportation support for emergency and disaster needs. Relationships with several relief agencies to help ensure that aid reaches quickly and efficiently during times of crisis.
  • 16. Eg. – Socio-Commercial Investments . In attempt to own the “your partner in retirement” proposition, ICICI Prudential Life Insurance has partnered with Diginity Foundation to launch ActivAge. ActivAge is a program through which ICICI Pru Life customers plan their non-financial post-retirement life too.
  • 17. Lifebuoy Swastya Chetna (LBSC) is a rural health and hygiene initiative with the objective of spreading awareness about the importance of washing hands with soap. 1/3 of diarrhoeal diseases in children occur in India . According to a study done by the London School of Hygiene and Tropical Medicine, the simple practice of washing hands with soap and water can reduce diarrhoea by as much as 47%. However, ignorance of such basic hygiene practices leads to high mortality rates in rural India. Being India’s leading personal wash health brand, Lifebuoy saw a role for itself in propagating the message of hygiene and health in villages. Lifebuoy Swasthya Chetna initiative was launched keeping this rationale in mind. The programme has touched 27000 villages and 80 mn people over the last four years. . SHAKTI - Changing Lives in Rural India Shakti is HUL's rural initiative, which targets small villages with population < 2000. Empowers underprivileged rural women by providing income-generating opportunities, health and hygiene education through the Shakti Vani programme, and creating access to relevant information through the iShakti community portal. 25,000 women entrepreneurs in its fold. A typical Shakti entrepreneur earns a sustainable income of about Rs.700 -Rs.1,000 per month, which is double their average household income. Shakti is thus creating opportunities for rural women to live in improved conditions and with dignity, while improving the overall standard of living in their families. Eg. Socio- Commercial Investments
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  • 21. Integrated CSR typically has higher impact value for corporate Impact Value for corporate Philanthropic Transactional Integrative Brand Fit with values/ vision Market access, influence Employee centred CSR Approach Provides project sustainability because corporate is dependent upon CSR
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  • 29. 4 key areas of CSR focus CSR SELF ASSESSMENT TOOL - HANDOUT
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  • 34. Prioritizing Stakeholders Using Power/ Interest Grid Power High Low Interest Low High Keep Satisfied Manage Closely Monitor (Min effort) Keep Informed
  • 35. Step 2: Define the CSR objectives
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  • 41. Proposed CSR- Matrix   Workplace MarketPlace Community Efforts Environmental Impact Current Proposed Current Proposed Current Proposed Current Proposed Initiatives Products /services Impacts Responsibility centre
  • 42. The business case for CSR depends on risks and opportunities Being seen as doing good can mitigate risks due to business scandals and environmental incidents Extremely sharp media scrutiny Risks Opportunities Reputation Risk License to Operate Talent Attraction Brand Differentiation Substantial voluntary steps on key issues minimizes intervention from regulators and media Aid recruitment and retention Create preference New products
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  • 53. In sum.. When CSR works, everyone wins!