During this 1-hour webinar you'll learn how leaders can support Lean to help ensure process improvement efforts are successful.

1. How Leaders Can Support
Lean Using Leader
Standard Work
Presented By Tracy O’Rourke
VP, Content Development at GoLeanSixSigma.com

2. Our Expert: Tracy
• VP, Content Development at
GoLeanSixSigma.com
• Began Process Improvement career at
GE where earned Black Belt
• UCSD & SDSU Instructor: Lean
Enterprise and Lean Six Sigma Master
Black Belt Courses
• MBA from Pepperdine University
• BA in English Literature from San
Francisco State University

3. How To Interact
• Raise your hand
• Ask a question
• Answer polls

4. Let’s Interact!
Where are you from?
Share your location in the Questions area in your Control Panel!

5. Who Is GoLeanSixSigma.com?
GoLeanSixSigma.com makes it
easy for everyone everywhere
to build their problem-solving
muscles.
We provide the most
practical, easy to understand
and enjoyable Lean and Six
Sigma resources available.

6. We’ve Helped People From…

7. Today’s Agenda
• What Leader Standard Work is
• Why everyone benefits from Leader Standard Work
• Key Lean Leader Responsibilities
• 3 Components of Leader Standard Work
• Huddles
• Leader Process Walks
• Task Boards

8. A set of daily/weekly
actions tools and
behaviors that leaders
apply to build and
sustain a continuous
improvement culture
What is Leader Standard Work?

9. Leader Standard Work Tools
• Huddle Meetings: A daily stand=up meeting for team communication,
collaboration and updates
• Leader Process Walks: Going to where the work occurs to
understand the process and identify improvement opportunities
• Task Boards: A visual management tool to track Leader actions
related to supporting a Lean culture
• Process Performance Boards: A process scorecard for your team
incorporating safety, quality, cost and delivery
• A3 Problem-Solving: Strengthening employees problem-solving
muscle and documenting the problem-solving process
• A3 Coaching: Leaders coaching employees to build the problem-
solving muscle

10. Many organizations
try to add practices
and tools on top of
existing management
routines and thinking
Why Leader Standard Work?

11. Making Problems Visible
In the question window, answer:
“What happens in your organization
When problems are made visible?

12. Thawing the Frozen Middle

13. Leader’s Responsibilities
• Grow your people
• Be a mentor, not a hero
• Use the Socratic Method – “ask, don’t tell”
Commit To Building The Problem-Solving Muscle
POLL: What type of leader behavior is
most prevalent in your organization?

14. Leader’s Responsibilities
§ Recognize and
discourage behaviors
that create a hunt for the
guilty
§ Refuse to allow the
placement of blame
§ Focus on the process
not the people
§ Recognize and
acknowledge the
behaviors we want
§ Encourage calculated risk-
taking
§ Make process problems
visible
Create A Blame-Free Environment

15. Leader’s Responsibilities
“Culture is created by what is
tolerated and promoted.”
– Dr. Henry Cloud
POLL: Are your leaders intentional about the
culture that is being created in your organization?
Build An Intentional Culture

16. Today: Leader Standard Work Tools

17. Huddle Meetings

18. Huddle Benefits

19. Huddle Meeting Agendas

20. Leader Behavior During Huddles

21. What Is A Leader Process Walk?

22. Why Process Walks?

23. Process Walk Questions

24. Why Leader Process Walks?

25. More Questions Leaders Ask

26. Leader Behavior During Process Walks

27. Process Walk Worksheet
• A help tool to walk the
process
• Appreciate and be
respectful of workers
• Show interest in the
process
• Build knowledge of the
process
Click here to download
this free template from
our website

28. Task Boards

29. Task Board Benefits

30. Task Card for Huddle Meetings

31. Task Board Example

32. Using Task Cards for Monitoring

33. Today We Covered
• What Leader Standard Work is
• Why everyone benefits from Leader Standard Work
• Key Lean Leader Responsibilities
• 3 components of Leader Standard Work
• Huddles
• Leader Process Walks
• Task Boards
POLL: Which of these tools
have you seen Leaders in
your organization
implement?

34. Q&A

35. Getting Started
Learn more by starting some
more training!
• Yellow Belt training is FREE
at GoLeanSixSigma.com
• Green Belt Training &
Certification
• Black Belt Training &
Certification
• Lean Training &
Certification

36. Upcoming Webinars
Register Today at GoLeanSixSigma.com/webinars
We’ll select upcoming webinars based on your feedback,
so please share your feedback on the survey at the end of close of this webinar.

37. Just-In-Time Podcast
Tune in at GoLeanSixSigma.com/cafe for the latest Lean Six Sigma
news, easy ways to apply Lean Six Sigma and interviews with process
improvement leaders like you!

38. Thank you for joining us!
More Questions?
Ask us at contact@goleansixsigma.com!
Click here to download
free tools, templates, inforgraphics and more!