En conjunto con el Centro de Innovación UC el jueves 14 de Mayo se realizó el Meetup: "¿Por qué innovar desde el Estado? Laboratorios de innovación pública en el contexto mundial. Este Meetup contó Brenton Caffin, Director of Innovation Skills de Nesta, como orador principal. Nesta es la ONG líder británica en innovación pública y social, y posee alto expertise en innovación abierta, metodologías de diseño para procesos de innovación pública e incubación de soluciones, y en procesos de inversión en innovación social con medición de impacto.

1. Presentación
Brenton Caffin (Nesta UK)
Centro de Innovación UC
14 Mayo 2015

2. ¿Por que innovar desde el estado?
Santiago
14 May 2015

4. co-design pic from f by f

5. co production pic from f by f

6. Nesta is the UK's innovation foundation
We help people and organisations bring great ideas to life
We do this by providing investments and grants, and mobilising
research, networks and skills
Independently funded through an endowment provided by the
National Lottery
About Nesta

7. The team
Design thinking Programme design &
management
International
development
Policymaking
Content
creation
Design
education
Innovation Skills

8. Our aim
To demystify and spread innovation
methods, tools and skills.
Deliver effective learning experiences
Innovation Skills

9. Making it
happen
Spreading
skills
Raising
awareness
Our approachInnovation Skills

10. Raising awareness
Understand and be able
to articulate the benefits
of innovation.
Innovation Skills

11. Making
it happen
Learn how to develop
ideas into action, adopt new
methods and approaches.
Innovation Skills

12. Spreading skills
Integrate innovation methods
and tools into the daily
practice of organisations and
scale innovation capacity.
Innovation Skills

13. Designing &
Prototyping

14. "Everyone designs who
devises courses of action
aimed at changing existing
situations into preferred
ones."
Herbert Simon (1969)
DESIGN = CHANGE

15. Basic model of design
Current
state
Future
state
Transformation
process
Existing
(problematic)
situation
Prefered
situation

16. Design Process: Double Diamond*
* Design Council (2002)

17. Principles of Design:Thinking visually

18. Principles of Design: Considering users

19. Principles of Design: Collaborating & Iterating

20. In sum:Three Principles of Design
Thinking visually
Considering users
Collaborating and iterating

21. Why would you prototype?
• They are a cheap way to learn from failures.
• Prototyping allows you to try out your ideas
without the pressure of getting everything right
straight away.
• Develop shared understanding among different
stakeholders and getting user feedback.
Why Prototype?
What is prototyping?
Prototyping is an approach to developing, testing,
and improving ideas at an early stage before large-
scale resources are committed to implementation.

22. Service
Touchpoints
Prototyping
Service
Organisations
Service
Systems
A variety of prototypes help to evaluate the looks, procedures,
processes and configurations of services.

23. High
fidelity
Prototyping
Low
fidelity
Crude
sketch
Paper
prototype
Clickable
prototype

24. Evaluating your ideas

25. EXPLOITATION
MYSTERY HEURISTICS ALGORITHMS
Cause-and-effect relationships are
unknown or not well understood.
Learning activities should
concentrate on experimentation,
trial and error to find new
knowledge.
Cause-and-effect relationships
are well understood and explicit.
Learning activities are focussed
on capitalising on existing
knowledge and process
optimization.
EXPLORATION
(Chaos) (Rules of thumb) (Formulas)
Codifying knowledge
Based on Roger Martin’s Knowledge Funnel
Three Stages of Innovation

26. Labs and i-teams

32. Date Launched

34. Transforming the processes, skills and culture
of government
• Focus on transforming the
way that government
approaches innovation,
• Uses consultancy services and
training, secondments and
placements, to develop skills
and mind-sets
• Educate and provide insights
and knowledge needed to
empower others inside
government to innovate..
Achieving wider policy and systems change
• Focus on achieving wider policy
and systems change and
bringing about transformation,
• Look beyond specific
interventions
• to the wider policy context and
complex systems that need to
change,
• Architects, creating the designs
and blueprints that others can
follow
Creating solutions to solve specific challenges
• Focus on solving high priority
problems, and developing
usable and scalable solutions,
Collaborate with colleagues in
government agencies.
• Developers and creators of
innovations.
Engaging citizens, non-profits and businesses to find
new ideas
• Focus on opening up
government to voices and ideas
from outside the system,
• Open innovation and challenge-
led approaches
• Strong communications and
engagement strategies.
• Create conditions for
innovations from outside
government to thrive.
• that others can follow
4 roles for

35. Mayor’s Office
of New Urban
Mechanics
(MONUM)
Based: Boston, USA
Mission statement: “The Mayor’s Office of
New Urban Mechanics is Boston’s civic
innovation group. We partner with
entrepreneurs inside and outside of City Hall to
explore better ways to serve and collaborate
with people. We do this by running discrete
experiments, understanding their impact,
scaling what works and learning from what
doesn’t.”
What defines them: What defines them
Technology-led civic engagement
Size of team: 5
Example of impact; MONUM’s Citizen Connect
mobile app is used by residents to report
problems such as graffiti to City Hall, with
around 300 cases across Boston reported each
week. The app has been replicated by other
cities across the nation.

36. Transforming the processes, skills and culture
of government
• Focus on transforming the
way that government
approaches innovation,
• Uses consultancy services and
training, secondments and
placements, to develop skills
and mind-sets
• Educate and provide insights
and knowledge needed to
empower others inside
government to innovate..
Achieving wider policy and systems change
• Focus on achieving wider policy
and systems change and
bringing about transformation,
• Look beyond specific
interventions
• to the wider policy context and
complex systems that need to
change,
• Architects, creating the designs
and blueprints that others can
follow
Creating solutions to solve specific challenges
• Focus on solving high priority
problems, and developing
usable and scalable solutions,
Collaborate with colleagues in
government agencies.
• Developers and creators of
innovations.
Engaging citizens, non-profits and businesses to find
new ideas
• Focus on opening up
government to voices and ideas
from outside the system,
• Open innovation and challenge-
led approaches
• Strong communications and
engagement strategies.
• Create conditions for
innovations from outside
government to thrive.
• that others can follow
4 types of4 types of

37. Seoul Innovation
Bureau
(서울혁신기획관)
Based: Seoul, South Korea
Mission Statement: “Using social innovation to
improve citizens’ lives”
What defines them: Citizen-led innovation
Size of team: 58
Example of impact; Applying the social media
tools used in the mayor’s political field
campaign to day-to-day government, rapidly
increasing citizen engagement

38. Transforming the processes, skills and culture
of government
• Focus on transforming the
way that government
approaches innovation,
• Uses consultancy services and
training, secondments and
placements, to develop skills
and mind-sets
• Educate and provide insights
and knowledge needed to
empower others inside
government to innovate..
Achieving wider policy and systems change
• Focus on achieving wider policy
and systems change and
bringing about transformation,
• Look beyond specific
interventions
• to the wider policy context and
complex systems that need to
change,
• Architects, creating the designs
and blueprints that others can
follow
Creating solutions to solve specific challenges
• Focus on solving high priority
problems, and developing
usable and scalable solutions,
Collaborate with colleagues in
government agencies.
• Developers and creators of
innovations.
Engaging citizens, non-profits and businesses to find
new ideas
• Focus on opening up
government to voices and ideas
from outside the system,
• Open innovation and challenge-
led approaches
• Strong communications and
engagement strategies.
• Create conditions for
innovations from outside
government to thrive.
• that others can follow
4 types of4 types of

39. PS21 Office
Based: Singapore
Mission Statement: “PS21 is the Change
Movement of the Singapore Public Service. It
encourages every public officer to be open to
change, and to find better ways, ideas and
possibilities to bring about improvement
and innovation in their individual work or the
work of the public service.”
What defines them: Staff-led innovation
Size of team: 43
Example of impact; An evaluation of PS21
estimated that over a year it generated
520,000 suggestions from staff, of which
approximately 60% were implemented, leading
to savings of around £55 million

40. Transforming the processes, skills and culture
of government
• Focus on transforming the
way that government
approaches innovation,
• Uses consultancy services and
training, secondments and
placements, to develop skills
and mind-sets
• Educate and provide insights
and knowledge needed to
empower others inside
government to innovate..
Achieving wider policy and systems change
• Focus on achieving wider policy
and systems change and
bringing about transformation,
• Look beyond specific
interventions
• to the wider policy context and
complex systems that need to
change,
• Architects, creating the designs
and blueprints that others can
follow
Creating solutions to solve specific challenges
• Focus on solving high priority
problems, and developing
usable and scalable solutions,
Collaborate with colleagues in
government agencies.
• Developers and creators of
innovations.
Engaging citizens, non-profits and businesses to find
new ideas
• Focus on opening up
government to voices and ideas
from outside the system,
• Open innovation and challenge-
led approaches
• Strong communications and
engagement strategies.
• Create conditions for
innovations from outside
government to thrive.
• that others can follow
4 types of4 roles of

41. Sitra
Based: Helsinki, Finland
Mission Statement: “Sitra is building a
successful Finland for tomorrow’s world.”
What defines them: A combination of impact
investment, research and practical
programmes
Size of team: 110
Example of impact: Sitra estimates that its
work on sustainable energy has led to around
£1 billion in savings for the Finnish government

42. Public sector
innovation skills

43. In a recent survey from the OECD on global
schools of government, 33% of respondents
identified innovation as a civil service skills gap,
yet only 3% named innovation as one of its top
5 priority themes for teaching.
So, how can we improve the quality,
coherence and reach of learning for public
and social innovation?

46. Final thoughts

47. Innovación en la periferia?

48. Brenton Caffin
Brenton.caffin@nesta.org.uk
@bcaffin

49. Presentación
Brenton Caffin (Nesta UK)
Centro de Innovación UC
14 Mayo 2015