1. Multi-device
user
experience
Gabriel White

2. It works everywhere!

3. Picture of Net ix

6. Not about mobile
design.

7. Designing the
relationships
between devices.

8. The ubiquity paradigm

9. Different devices,
context, needs, uses.

10. Same content & tools.

14. Content shifting.

15. Functional parity.

16. Right-sizing.

18. The complementarity paradigm

19. Augmenting experience,
enhancing experiences,
adding richer content or
functionality to a context.

20. Different devices
create different uses.

25. Remote control.

26. Shared workspaces.

27. Alternative views.

28. Toolbox.

30. What’s it for?

31. “It lets me check email
without opening my
laptop, which feels too
much like work.”

32. “It’s great for reading
magazines while lying
on the couch.”

33. What story do you
want people to tell
about your different
device experiences?

34. What story do you tell
about relationships
between devices?

35. Personas

36. How do your target
users relate to their
different devices?

37. Is the tablet being
used around the
house?

38. Is the tablet a shared
or personal tool?

39. Is the device viewed
as a productivity or
entertainment tool?

40. Laptop Personal laptop, carried to and
from work every day.
Tablet Shared device in the home,
used by spouse and kids.
Smartphone Owned by employer, and used
for work and games.

41. This tells the story of
how the users relate
to the devices.

42. But not about how
the different devices
can be used.

43. Modeling through simulation

44. Simulation or role
playing is often used
to explore how to use
a device.

46. This can be extended
with a library of
devices.

47. Gives an opportunity
to experiment and
explore.

48. See multi-screen video at
http://vimeo.com/7055121

49. Tells the story of how
the devices can relate
to each other.

50. Tells the story of how
the user relates to
each of the devices.

51. But not about how
the different devices
relate to the user.

52. Personas, but for devices

53. What’s the
personality, point of
view of each of the
device touchpoints?

54. What if the device had
a persona?

57. Giving each touchpoint
a personality helps
clarify the relationship
between the user and
the device.

62. All these help frame the
relationships between
the different
touchpoints and the
user.

63. It’s all about relationships

64. How can you de ne the
relationships between
each of the platforms
you are designing for?

65. Gabriel White, November 2011
gabriel@smallsurfaces.com
www.smallsurfaces.com
@smallsurfaces