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Engaging with people in social media

Why people do not want to Like you on Facebook, follow
you on Twitter or read your blog.




Matt Rhodes, Director of Strategy
13th September 2011
@FreshNetworks



                                                                             1


                                                         www.freshnetworks.com
What social media isn’t

 Another comms channel

          An easy way to engage
                 people

                    A replacement for
                        advertising

                            A way to magically get
                          people to do things for you
                                                                2


                                            www.freshnetworks.com
What social media is
Social media is a set of tools that enable people to share stuff online.

• There are many sites and networks
 that use social media tools.

• People use tools depending on their
 motivations.

• For a brand, choosing the right
 tools to engage with is paramount.




                                                                                 3


                                                             www.freshnetworks.com
Let’s look at a case study




                             www.freshnetworks.com
                             www.freshnetworks.com
Say hello to Mary




                                        5


                    www.freshnetworks.com
Mary has two children, and a husband




                                                     6


                                 www.freshnetworks.com
And a busy life




          Swimming lessons
                             Visit grandma

          Library books      Charlie’s birthday


         Decorate bathroom   Weekly shopping




                                                                 7


                                             www.freshnetworks.com
She keeps up with her friends on Facebook



                Mary




                       Mary




                                                         8


                                     www.freshnetworks.com
Always uses Tripadvisor to plan holidays




                                                      9


                                  www.freshnetworks.com
And trains with friends from Runner’s World




                                                         10


                                     www.freshnetworks.com
Now say hello to Jack




                                            11


                        www.freshnetworks.com
Jack works for a large FMCG company




                                                    12


                                www.freshnetworks.com
And wants to sell more boxes of cereal




                                                      13


                                  www.freshnetworks.com
To people like Mary




                                          14


                      www.freshnetworks.com
He sees a presentation about social media




                                                      15


                                  www.freshnetworks.com
And has a great idea




                                           16


                       www.freshnetworks.com
He’ll get Mary to Like his brand on Facebook




                                                          17


                                      www.freshnetworks.com
And follow his brand on Twitter




                                                      18


                                  www.freshnetworks.com
And read his brand’s blog




                                                19


                            www.freshnetworks.com
‘Cos then she’ll buy lots of cereal




                                                          20


                                      www.freshnetworks.com
Which will make Jack happy (and rich!)




                                                       21


                                   www.freshnetworks.com
Or will she…?




                                    22


                www.freshnetworks.com
The anwer is…




        Swimming lessons
                             Visit grandma

        Library books        Charlie’s birthday


         Decorate bathroom   Weekly shopping




                                                                 23


                                             www.freshnetworks.com
Because Mary has a busy life




         Swimming lessons
                              Visit grandma

         Library books        Charlie’s birthday


          Decorate bathroom   Weekly shopping




                                                                  24


                                              www.freshnetworks.com
Uses Facebook just to keep up with friends


               Mary




                      Mary




                                                      25


                                  www.freshnetworks.com
Really doesn’t care about Twitter




                                                        26


                                    www.freshnetworks.com
And has no reason to follow Jack’s brand




                                                      27


                                  www.freshnetworks.com
So Jack’s idea is not a great one




                                                        28


                                    www.freshnetworks.com
What can we learn from this?




                               www.freshnetworks.com
                               www.freshnetworks.com
Social media is not just another channel




                                                       30


                                   www.freshnetworks.com
People won’t just Like you on Facebook




                                                     31


                                 www.freshnetworks.com
Or follow you on Twitter




                                               32


                           www.freshnetworks.com
Or read your blog




                                        33


                    www.freshnetworks.com
Because it’s not just about what Jack wants




                                                          34


                                      www.freshnetworks.com
It’s equally about what Mary wants too.




                                                       35


                                   www.freshnetworks.com
That’s it
Matt Rhodes
Director of Strategy
FreshNetworks
@FreshNetworks
All images courtesy of Shutterstock – www.shutterstock.com




                                                                                                      36
                                                 © Copyright FreshNetworks 2011
                                                                                  www.freshnetworks.com

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Engaging with people in social media

  • 1. Engaging with people in social media Why people do not want to Like you on Facebook, follow you on Twitter or read your blog. Matt Rhodes, Director of Strategy 13th September 2011 @FreshNetworks 1 www.freshnetworks.com
  • 2. What social media isn’t Another comms channel An easy way to engage people A replacement for advertising A way to magically get people to do things for you 2 www.freshnetworks.com
  • 3. What social media is Social media is a set of tools that enable people to share stuff online. • There are many sites and networks that use social media tools. • People use tools depending on their motivations. • For a brand, choosing the right tools to engage with is paramount. 3 www.freshnetworks.com
  • 4. Let’s look at a case study www.freshnetworks.com www.freshnetworks.com
  • 5. Say hello to Mary 5 www.freshnetworks.com
  • 6. Mary has two children, and a husband 6 www.freshnetworks.com
  • 7. And a busy life Swimming lessons Visit grandma Library books Charlie’s birthday Decorate bathroom Weekly shopping 7 www.freshnetworks.com
  • 8. She keeps up with her friends on Facebook Mary Mary 8 www.freshnetworks.com
  • 9. Always uses Tripadvisor to plan holidays 9 www.freshnetworks.com
  • 10. And trains with friends from Runner’s World 10 www.freshnetworks.com
  • 11. Now say hello to Jack 11 www.freshnetworks.com
  • 12. Jack works for a large FMCG company 12 www.freshnetworks.com
  • 13. And wants to sell more boxes of cereal 13 www.freshnetworks.com
  • 14. To people like Mary 14 www.freshnetworks.com
  • 15. He sees a presentation about social media 15 www.freshnetworks.com
  • 16. And has a great idea 16 www.freshnetworks.com
  • 17. He’ll get Mary to Like his brand on Facebook 17 www.freshnetworks.com
  • 18. And follow his brand on Twitter 18 www.freshnetworks.com
  • 19. And read his brand’s blog 19 www.freshnetworks.com
  • 20. ‘Cos then she’ll buy lots of cereal 20 www.freshnetworks.com
  • 21. Which will make Jack happy (and rich!) 21 www.freshnetworks.com
  • 22. Or will she…? 22 www.freshnetworks.com
  • 23. The anwer is… Swimming lessons Visit grandma Library books Charlie’s birthday Decorate bathroom Weekly shopping 23 www.freshnetworks.com
  • 24. Because Mary has a busy life Swimming lessons Visit grandma Library books Charlie’s birthday Decorate bathroom Weekly shopping 24 www.freshnetworks.com
  • 25. Uses Facebook just to keep up with friends Mary Mary 25 www.freshnetworks.com
  • 26. Really doesn’t care about Twitter 26 www.freshnetworks.com
  • 27. And has no reason to follow Jack’s brand 27 www.freshnetworks.com
  • 28. So Jack’s idea is not a great one 28 www.freshnetworks.com
  • 29. What can we learn from this? www.freshnetworks.com www.freshnetworks.com
  • 30. Social media is not just another channel 30 www.freshnetworks.com
  • 31. People won’t just Like you on Facebook 31 www.freshnetworks.com
  • 32. Or follow you on Twitter 32 www.freshnetworks.com
  • 33. Or read your blog 33 www.freshnetworks.com
  • 34. Because it’s not just about what Jack wants 34 www.freshnetworks.com
  • 35. It’s equally about what Mary wants too. 35 www.freshnetworks.com
  • 36. That’s it Matt Rhodes Director of Strategy FreshNetworks @FreshNetworks All images courtesy of Shutterstock – www.shutterstock.com 36 © Copyright FreshNetworks 2011 www.freshnetworks.com