Derek Powazek's closing keynote for Edge of the Web in Perth, Australia, on 5 November 2009, discussed why the internet makes good people crazy, and what you can do about it.

1. The Wisdom of
Community
Edge of the Web • Derek Powazek • 5 November 2009
Photo (cc) Mysekurity

2. Jerkwads
Douchebags
& Wankers

3. aka

4. Why the Internet Makes Good People
Crazy
And What You Can Do About It

5. Thanks xkcd.com

7. Why So
Crazy?

8. People are
Strange

9. Missing
Social Cues

10. Alone
Together

11. Kinds of Crazy
1. Confused People
2. Too Passionate
3. Hecklers
4. Trolls

12. Confused
People

14. What to do about Confused People
1. Provide good examples
2. Give help in context
3. Use content as a filter
4. Design for community

18. Way Too
Passionate

21. What to do about the Overly Passionate
1. Give it a place to go
2. Timeouts (not deletions)
3. Require accounts
4. Community managers

22. Hecklers

28. What to do about Hecklers
1. Starve them of attention
2. Timeouts (not deletions)
3. Private messaging
4. Empower community members

30. Don’t Create Factions

31. Trolls

32. A troll is not someone
who disagrees with you.

35. The Green Hair Theory

36. What to do about Trolls
1. Delete accounts
2. Make them invisible
3. Call the authorities

37. What’cha gonna
do with all that
Crazy?

40. From 52 to 48 with Love
by Ze Frank

41. Angrigami
by Ze Frank

42. Angrigami
by Ze Frank

44. Patternicity