Online Press Release Tips that Drive Results | PRNewswire
Twitter Analysis and Action
1. Twitter Analysis & Action
Cater to Followers and Attract Influencers
with a Laser-Focused Strategy
@KurtKrejny
Director of Online Marketing
2. Simple. Accountable. Results That Matter.
Full-service digital marketing and analytics agency
Founded in 2005
CFO-approved digital marketing
Focus in healthcare, education, technology, manufacturing, e-commerce
Offices in Cleveland, Columbus, Detroit, San Diego
www.FathomDelivers.com
#SMSSummit @KurtKrejny @FathomOnline
3. More Grey Hairs
More Knowledge!
Different Jacket & Shirt
Same Watch
More Drink
4. Your Relationship with Twitter…
Please introduce yourself
How are you using Twitter?
What are your challenges?
What is working?
What would you like to learn today?
#SMSSummit @KurtKrejny @FathomOnline
5. Workshop Overview
Twitter’s Role in Digital Marketing
Organized Vision
Don’t Fly Blind
Data Drives Decisions
Results-oriented approach
Optimization
Promotion
Visibility Tips
Pulling It All Together!
#SMSSummit @KurtKrejny @FathomOnline
6. Twitter Pain Points
SWOT analysis
Audience understanding
Problem solving
Measurements and reporting
Recoverable mistakes
Take the blue pill!
#SMSSummit @KurtKrejny @FathomOnline
7. Twitter SWOT Analysis
WEAKNESSES THREATS
Not ranking for branded search Duplicate or spam accounts
Poor images, bio and URL Negative mentions
Not linked to blog Hacked account
No custom URL shortener with tracking Unanswered customer service requests
No custom background New channel adoption (Google+ and Pinterest)
No follower interaction Measureable ROI (favorable)
Over promotional content Lack of brand evangelists
Few retweets Employee posts
No personality or human voice Ever-changing management tools
Poor response strategy Search engine rankings
No crisis management plan Big data collection
Poor following/follower ratio CRM integration
No on-site integration
No sharing widgets
No time to manage account
Lack of focus toward business goals
No reporting
Can’t connect with audience
Minimal digital assets
8.
9. Content
Marketing
Technical
SEO
Content
Then Marketing
Did Social Technical
SEO
Social
Media
kill SEO?
Now
10. Who here has
MASTERED Social
all of these Online PR
Engagement
& Link Diversity
& Conversions
Where do you
areas? invest most?
Relationship Ethical Link
Keyword Themes & Content
Building Building
Extensive Keyword Keyword Themes Unique Engaging
Research Content
User Experience & Technical Foundation
On-page targeting
Bot Accessibility Sitemaps Overall Experience
Internal Link Structure URL Structure Server Response
11.
12. The Scent of Information
A web page consists of graphical and text elements that aid
navigation (where can I go?), orientation (where am I?) and deliver
valuable content (should I click on this link?)
These words and images are the scent of information
#SMSSummit @KurtKrejny @FathomOnline
13. Types of Searches
Navigational Searches (Where Can I Go?)
• The searcher’s goal is to go directly to a website homepage or specific page
• brand name, domain suffixes (.com, .org), part of URL
Informational Searches (What Can I Learn?)
• The searcher’s goal is to obtain information about a general or specific topic
• longer phrases, question-based, plural form for lists
Transactional Searches (What Can I Do?)
• The searcher’s goal is to perform an activity beyond just reading
• download, sign-up, apply, enroll, contact, buy
#SMSSummit @KurtKrejny @FathomOnline
14. How Does Scent Apply to Social Media?
Understand how and why people are using social
Learn from social persona experiences, goals and behaviors
Develop unique, authoritative and timely content
Utilize relevant themes and keywords
Improve engagements for higher conversions
#SMSSummit @KurtKrejny @FathomOnline
15.
16. Social Media Management Process
Discovery Align with business objectives | Establish ROI metrics | Identify personas
Assessment Evaluate social properties | Address issues | Highlight opportunities
Strategy Formulate strategy based on assessment | Establish goals tied to KPI’s
Analysis Ongoing monthly analysis of data | Determine actionable insights
Production Ongoing social recommendations designed to improve KPI’s and ROI
Implementation Efficient team workflow | Timely monitoring and publishing to obtain results
Reporting Reporting on the successful activities that are aligned to objectives & goals
18. MANAGEMENT Effective social campaign management aligns your team and online marketing efforts to
support your business goals. Is your team held accountable to driving the results that
matter to your organization?
Diverse team resources
Strategy, content, design, development
Roles and responsibilities
Ongoing learning and training
Align with business goals
Establish KPI and ROI metrics
Digital asset optimization
Reporting systems
#SMSSummit @KurtKrejny @FathomOnline
21. ANALYSIS Competitive analysis provides a snapshot on what your major competitors are doing
well in social media, and where they are falling short. Use competitive data as a
benchmark and strive to differentiate your brand in the social channels.
Your Own Social Property Assessment
SWOT format
Follower metrics
Posting effectiveness
Reach
Sentiment
Competitor Analysis
Learn client market/industry
Where are you winning or losing?
Generate new ideas
#SMSSummit @KurtKrejny @FathomOnline
22. RESEARCH Thorough online research allows you to review historical trends in the market and review
opportunities with forecasted keyword search queries, social media conversations, and
mentions of your brand name.
Social media and keyword search audit
Volume of conversations
Where conversation is happening online
Top domains and authors talking
Tone of the conversation
Top topics of conversation
Help support business decisions
#SMSSummit @KurtKrejny @FathomOnline
24. PLANNING Develop a quarterly strategic social plan that syncs with your business goals and
follows your brand promise. Keep your team focused, yet nimble to adjust tactics to get
optimal results and think next practices.
Syncs with your business goals and objectives
Associated with measurable results
Starts with data-driven analysis
Team brainstorming and collaboration
Twitter Campaign Goals:
Brand visibility
Generate links and traffic (content amplification)
Influence search rankings
Connect with customers / prospects
Reputation & sentiment
Content distribution
Expert positioning
Customer service YOU are the TOOL!
#SMSSummit @KurtKrejny @FathomOnline
25.
26. KEYWORDS Keywords are still the foundation of how people quickly find information. Get inside the
head of the searcher and create a social experience that matches their intent. Sync
your social content with your search engine optimization efforts for optimal results.
Identify major themes
Theme & Keyword Discovery
Types of Keywords:
Branded, Non-branded, Strategic, Tactical, Keyword Nomination Process
Long-tailed
Trending keywords Keyword Analysis & Refining
Industry specific terms
Incorporate keywords in social post content Content Development
Support the Scent of Information and rankings in Keyword Monitoring &
search engines Evaluation
#SMSSummit @KurtKrejny @FathomOnline
27. CONVERSIONS Conversion optimization is about building authority and credibility of your social
experience and its power to persuade users to take preferred action. Conversion
optimization requires ongoing testing to generate profitable leads and sales.
Conversion rate is a measure of your ability to persuade visitors to take the action you
want them to take. It’s a reflection of your effectiveness and customer satisfaction. For
you to achieve your goals, visitors must first achieve theirs.
Conversion Goals:
Reduce anxiety
Reduce friction
Provide incentive for users
Analyze the complete conversion funnel
Implement on-going testing and measurement
#SMSSummit @KurtKrejny @FathomOnline
28. Develop Audience Personas
• Start with your preferred audience
• Put yourself in their shoes
• Document educated guesses
• Nuances of Twitter
• Keep the dust off
• Identify actionable insights
• Prioritize efforts
Personas guide a smarter campaign
#SMSSummit @KurtKrejny @FathomOnline
29. People Driven Product Driven
• Based on the Meyers-Briggs Type Established Products and Markets:
Indicator (MBTI) methodology • Financial Decision Maker
• The Eisenberg Brothers simplified the • Champion
decision-model from 16 types of • Evangelist
personalities to 4:
• Power User
• Competitive
• Spontaneous Brand New Products:
• Methodical • Innovators
• Humanistic • Early Adopters
• Early Majority
• Late Majority
• Laggards
30. Competitive Personality Type
What can your solution do for me?
Wants to know all possibilities and options; gain advantage over competitors; instantly want
to know benefits and differentiators; quickly navigate your site to make a decision.
What they are using Twitter for:
To connect to a large network of people
To stay informed as things happen, to stay ahead of the curve
Best ways to engage them through Twitter:
Offer, special “social media” discounts, coupon codes
Share “exclusive” information
Competitive people love to receive responses or retweets from their favorite accounts.
Types of content/messaging that would interest this type of persona:
Exclusive offers / information
Retweets of or responses to their messages
Online contests (trivia, first to respond, etc.)
#SMSSummit @KurtKrejny @FathomOnline
31. Spontaneous Personality Type
Why is your solution best for my needs?
Needs to know the opinions of others (testimonials and 3rd party reviews); does not want to
miss out on a popular trend; wants to understand the value immediately; is looking for
immediate gratification and will only skim copy for info.
What they are using Twitter for:
For entertainment
To find great deals online
Best ways to engage them through Twitter:
Have a unique and interesting voice that makes them
want to follow you
Types of content/messaging that would interest this type of persona:
Advertise, special limited-time discounts
#SMSSummit @KurtKrejny @FathomOnline
32. Methodical Personality Type
How can your solution solve my problem?
Needs hard evidence (graphs, tables and supported facts) in an organized fashion; not
interested in sales speak; needs to know how you operate, will go through a substantial
amount of information to feel like an expert; need to come to their own conclusion based on
research and needs an outlet to ask questions if their appetite for info is not met
What they are using Twitter for:
Gather information and stay on top of news
Monitor social media for new products, new offerings, and
sometimes special pricing
Best ways to engage them through Twitter:
Share informative, news-worthy content
Share information about products / services and new offerings
Types of content/messaging that would interest this type of persona:
Links to informative articles, whitepapers, case studies, etc.
(not just ones found on your site)
Offer additional information on sales, products, services, and your industry
#SMSSummit @KurtKrejny @FathomOnline
33. Humanistic Personality Type
Who has used your solution to solve my problem? Who are you? Why do you care?
Wants guarantees, return and security policies; needs to relate to others at an emotional,
empathetic level; needs customer testimonials and success stories; needs information about
the company’s history and employees; needs a positive consensus from a community
What they are using Twitter for:
To feel connected to favorite brands / people
To feel part of a larger community
Best ways to engage them through Twitter:
Encourage interaction by posing questions, conducting polls, giveaways, etc.
Twitter contests
Encourage the use of your hashtags / Participate in trending hashtags
Retweet followers’ tweets (Don’t overdo this)
Have a fun company voice that makes them enjoy following you
Types of content/messaging that would interest this type of persona:
Retweet messages from customers
Run online contests to encourage participation
Create unique hashtags
#SMSSummit @KurtKrejny @FathomOnline
35. Demographics
Age: 27
Occupation: Registered Nurse
Persona Type: Humanistic
Attitude: Personal, relationship-oriented
Time: Undisciplined, slow-paced
Question: Who has used your solution to solve my problem? Who are you
and why do you care about me?
Approach: Offer testimonials and incentives.
Background: Time is precious for Odessa. She works hard and is prudent with
her money, but careful in decision making. She is loyal to brands that make
her life easier, and wants to feel connected to them. She uses social media
for product updates and discounts. She praises brands online often and
shares information with friends, but does not hesitate to let the world know
when she’s unhappy (in a polite way).
#SMSSummit @KurtKrejny @FathomOnline
36. Key Influencers
• Needs money back guarantees, return and security policies
• Needs positive testimonials: product and customer service
• Needs information about founder and employees
• Scared of commitment
• Needs to choose something supported by a community
• Likes to see employee pictures
• Turned off by negative opinions
• Needs constant reassurance
• Relies too heavily on others' opinions
#SMSSummit @KurtKrejny @FathomOnline
37. Motivation
• Find comfort in guarantees, return and security policies/seals
• Relate to customer testimonials and success stories
• Relate to the founder, employees and products/services on an emotional,
empathetic level
• Find a positive consensus from a community
#SMSSummit @KurtKrejny @FathomOnline
38. Goals
• Based on the personality types’ Key Influencers and Motivations, how would
they go about reviewing your product or service offerings?
• What information would they need to conclude you are offering the product
or service that will fulfill their need?
• Goals should start with a verb:
• Find easily accessible product and service information via a website or social
media channel.
• Experience painless online shopping.
• Utilize promo/coupon codes for online purchases.
• Promote favorite brands as an evangelist, and likes being recognized and
incentivized in the process.
#SMSSummit @KurtKrejny @FathomOnline
40. Understand Your Followers
• Utilize free and paid tools
• Collect and analyze data
• Develop custom formulas
• Create segments from bios
• Identify influencers
Existing data refines your strategy
#SMSSummit @KurtKrejny @FathomOnline
41. Find Your Best Performing Topics
http://retweet.co.uk
http://retweetrank.com
http://tweetreach.com
http://peerindex.com
Don’t be afraid to recycle great content!
42. Collect Twitter Follower Data
http://simplymeasured.com/freebies/twitter-follower-analytics
FOLLOWER PROFILE ANALYSIS: TOP KEYWORDS
4,000 3,424
3,500 - Time Zones
3,000
2,500 - Followers by # of Followers
2,000
1,500
828
- Date of Last Tweet
1,000 685 637
500 191 114 251 122 - Users by # of Followers
0
- Users by Total Tweets
FOLLOWERS TOP TIME ZONES USERS BY # OF FOLLOWERS
(GMT-05:00) Eastern Time … 24%
(GMT-08:00) Pacific Time… 13%
9% 0 to 100
(GMT-06:00) Central Time… 12%
20%
(GMT-10:00) Hawaii 11% 11% 100 to 500
(GMT-05:00) Quito 8%
500 to 1000
(GMT+05:30) New Delhi 5%
(GMT-07:00) Mountain… 3% 19% 1000 to 2500
(GMT-09:00) Alaska 3%
41% > 2500
(GMT-03:00) Greenland 3%
(GMT+05:30) Mumbai 2%
#SMSSummit @KurtKrejny @FathomOnline
0% 10% 20% 30%
44. Influencer Deep Dive
• Categorize influencers
• Topics & communities of interest
• Secondary influencers
• Domain influence
Manipulate your message for influencer impact
Detailed Influencer Data: http://www.twitalyzer.com
#SMSSummit @KurtKrejny @FathomOnline
45. ANALYTICS Better Data + Better Understanding = Better Decisions. Measure success and make
better strategic choices with quality data. Gain greater confidence in marketing your
business in social media.
- Entrance Keywords - Visitor Flow
- Referring Sites - Funnel Visualization
- Event Tracking - Custom Segments
Content User
Performance Experience
Attribution Technical
Modeling Operation
- Multi-channel Funnel - Browser & OS
- Conversion Assists - Mobile Devices
- Social Media Influence - Load Time
52. FACEBOOK Facebook applications create an engaging user experience with your fan base. They
can support your social media business goals for data mining, monetization, brand
awareness, promotions, and audience participation.
Collected Information:
Basic Info
Facebook ID, Picture, Gender, Location
Additional Information (must ask permission to access)
About Me Section, Birthday, Check
Ins, Education, Events, Groups, Hometown, Interests, Likes, Notes, Photos, Relationship
Status, Videos, Work History
Custom Application Ideas:
• Sweepstakes
• Coupons
• Store Locator
• Quizzes & Trivia
• Photo & Video Contests
• Brand Awareness
• New Product Launch
#SMSSummit @KurtKrejny @FathomOnline
53. YouTube Analytics
Top 10 videos
Geography / Demographics
Drill down by video
Traffic sources
Audience retention
Engagement metrics
Subscribers
Likes / dislikes
Favorites
Comments
Sharing
Export data
#SMSSummit @KurtKrejny @FathomOnline
54. LinkedIn Analytics
Follower metrics
Engagement for specific Products & Services pages
Visits by:
Seniority
Industry
Function
Region
Company Size
Employee vs. Non-employee
#SMSSummit @KurtKrejny @FathomOnline
58. CONTENT
Valuable content and engagement in social media should educate, solve problems, build
relationships, expand reach, and promote action. Think sustainability!
Attributes of Sustainable Content:
It is compelling and is diverse in its method of delivery
Focuses on quality and demonstrates relevancy and value
Showcases authority and credibility to influence conversions
Provides a personalized feel and simple path to action
Empowers personal and professional development
Written to obtain co-occurrence/co-citation results
Written for social media sharing and engagement
Weaves in off-topic and loosely related content (yet still provides value)
Has an emphasis on visualized design
#SMSSummit @KurtKrejny @FathomOnline
59. PROMOTION Promoting your Twitter profile and great content will help you earn followers and build
relevant and authoritative inbound links. Focus on building relationships and earning link
equity with great content.
Articles, Guides, Whitepapers
Link bait creation
Guest blogs
Forums and review sites
Local citations
News releases
Reputation responses
User-generated content
Sponsorships / paid media
Video distribution
Infographic placement
Targeted outreach
#SMSSummit @KurtKrejny @FathomOnline
60. BLOGGING Blogs allow you to promote fresh and engaging content and naturally integrate well with
social media channels. Content creation and optimization efforts should be designed to
amplify your brand message and enhance online visibility.
MAIN SITE
Conversions
Rankings & Traffic
BLOGGING COMMUNITY
Off-site Visibility
Earned
Theme Branded Audience Targeted Influencer
Shares &
Building Authority Engagement Promotion Outreach
Links
#SMSSummit @KurtKrejny @FathomOnline
61. Editorial Visualized Community
Readability
Calendar Content Management
User Guest Key
Post Series
Experience Contribution Influencers
Video Social
Personalized Polling
Integration Sharing
Topic Constructive
Monitoring Research
Generation Conflict
62. Integrated Blog & Community Management
Focus on readability, user experience and personalized content
Robust, timely and efficient topic monitoring and research
Encourage and facilitate guest contributions
Develop comment generation tactics
Optimize the social sharing experience
Leverage social data to generate powerful topics
Develop and maintain an editorial calendar
Integrate educational and informative videos
Develop a compelling blog post series to encourage repeat visits
Create more visualized content
Establish industry leadership through polls and constructive conflict
Target evangelists and coordinate interviews and relations
#SMSSummit @KurtKrejny @FathomOnline
64. SWOT Analysis Revisited
STRENGTHS OPPORTUNITIES
Ranking for branded search Duplicate accounts removed
Optimal images, bio and URL Few negative mentions
Connected to blog posts Secure account access
Custom URL shortener with tracking Customer service requests honored
Custom background Early adopter with new channels
Engaged followers ROI tied to all efforts
Valuable and informative content Solid base of brand evangelists
Loads of retweets Employee social media guidelines
Personality in messaging Effective management tools
Timely response strategy Social CRM integration
Crisis management plan developed Boost search engine rankings
Excellent following/follower ratio
Proper on-site integration
Sharing widgets in the right spots
Efficient account management
Efforts support business goals
Solid reporting and analysis
Extensive library of digital assets
65. Acquire > Nurture > Convert
Utilize data to determine effective content
Strategically plan your content
Content calendar / posting schedule
Determine % of activity in each audient segment
Develop outreach strategy for influencers
Utilize management tools
Establish follow criteria
Follower maintenance
Update SWOT analysis
Tools / data / experience / hustle / sound marketing
#SMSSummit @KurtKrejny @FathomOnline
66. Twitter Strategy > Recognize
Engage with your brand advocates on a regular basis
Follow the people that follow you on other channels
Give praise for something posted about the industry
Follower of the day
Fan photos
Featured preferred partners
Share other viral content
Favorite tweets
Follow media sites
#SMSSummit @KurtKrejny @FathomOnline
67. Twitter Strategy > Incentivize
Contests (random or earned)
Limited time promo code
First time customer promo
Free product to evangelists
Charitable efforts
#SMSSummit @KurtKrejny @FathomOnline
69. Twitter Strategy > Intellectualize
Fact of the day
Trivia / Questions / Polls
Participate in industry tweet chats
Live tweeting (events, conferences, webinars)
#SMSSummit @KurtKrejny @FathomOnline
70. Twitter Strategy > Capitalize
Follow competitors followers if it makes sense
Interesting links build reach
Promote popular hash tags
Consider paying for promoted tweets
#SMSSummit @KurtKrejny @FathomOnline
71. Follower Criteria and Maintenance
Your follow-back criteria: Maintenance:
Nobody, everyone, selective Work for that follower
Following/Follower ratio Engage and reward
Activity or lack thereof Are they following you back?
Key Influencers / Brand evangelists
Relevancy
Their follow-back criteria:
Following/Follower ratio What is your organization’s position
Credibility on follower criteria?
Valuable Content
Interaction
Incentives and rewards
Recognition
#SMSSummit @KurtKrejny @FathomOnline
72. Profile Optimization
Find-ability - High Visibility Gets Traffic
Searchable name / support brand
Bio – add @profile, hash tag or URL
Tell people why they should follow you
Test various elements
Is location important?
Web URL supports your goals
Favorites / Public Lists
Multiple users – consider monikers ^KK
Custom URL shortener (trackable)
#SMSSummit @KurtKrejny @FathomOnline
73. Profile Design
Brand colors / easy to read
Add more info / images
Call to action / phone number
Promote other profiles
Add personality (get creative with the profile pic and header image)
#SMSSummit @KurtKrejny @FathomOnline
74. Twitter Visibility Tips
Build reach with interesting and unique links
Stop talking about yourself!
Don’t be negative / don’t be boring
For more clicks, tweet slower
Longer tweets get more clicks
For more clicks, tweet later in the day and week
Weave in words that lead to retweets: you, free, new
Learn what words are least retweetable
Put links near the beginning of tweets
Links get retweeted
Use action words to get more clicks
Social call to actions
Please RT!
#SMSSummit @KurtKrejny @FathomOnline
75. Organic Visibility Tips
Get your Twitter profile to rank
Proactive reputation management
Link building and Twitter directories
Daily recap service (paper.li, storify)
Cross-channel promotion
Include handle in press releases
Email signature / newsletters
Offline promotion
TV, radio, print, business cards, tradeshow displays,
storefront, QR codes
Use standard hash tags to support themes
Tweet about timely trending topics
#SMSSummit @KurtKrejny @FathomOnline
76. On-site Promotion
Use-ability - Make Audience Participation Easy
Share-ability - Provide Tools to Spread Your Message
Profile link placement
Feed on homepage, newsroom or blog
Fresh content
Sharing widget
Determine what should be shareable
Pre-populated text (make it easy)
Twitter sign-in option
Retweet links within content
Promote hash tags within content
#SMSSummit @KurtKrejny @FathomOnline
78. REPORTING Your reporting solution(s) should provide your business the necessary information for
accountability in managing social media. Focus on the efforts and ROI metrics that
support your market share visibility and bottom line.
Hard Conversions:
Form leads / online transactions
Phone orders (call tracking number)
Coupon code redemption
Soft Conversions:
Follower metrics
Retweets
KPI’s (quantity and quality):
@replies
Direct messages
Profile ranking in SERPs There is no magic ROI calculation for
Add to lists / favorites
social media – use what makes
Brand sentiment
sense for your business
Creative Calculations:
Value of a Twitter follower
Value of retweet / trending topic
#SMSSummit @KurtKrejny @FathomOnline
79. Pulling It All Together!
Think holistically (end result in mind)
Detailed SWOT analysis
Follow a process – generate more creativity
Understand your audience
Don’t skimp on strategy and data analysis
(work smarter, not harder)
Develop a best practices library and integrate efforts
Execute well and on time
Close the loop
Think next practices
#SMSSummit @KurtKrejny @FathomOnline