2. Experis IT | Tuesday, October 6, 2015 2
A unique, global reach
• We offer innovative solutions for helping individuals and
companies work together for their mutual benefit and growth
• We have nearly 4,000 offices in 80 countries around the
world
• We train 12 million people each year
• Our permanent workforce includes more than 30,000 people,
and we have over
400,000 clients
• We are the international leader in outsourced recruiting,
the top placement firm in the IT industry, and the world’s
largest outplacement agency
• We provide work to nearly 3.5 million people and lend
support for 27,000 career transitions
• We conduct more than 90% of our business outside the
United States
• Our revenue stood at $20.8 billion in 2014
ManpowerGroup worldwide
3. Experis IT | Tuesday, October 6, 2015 3
Global reach
Access to
talents
Local expertise
Innovative
solutions
The four brands that make up the ManpowerGroup
(Headquarters: Milwaukee, WI, United States)
Experis IT | Tuesday, October 6, 2015
ManpowerGroup worldwide
4. Experis IT | Tuesday, October 6, 2015 4
We are a global company with on-the-ground experience
to deliver tailored solutions to your business needs
U.S. & Canada
920 Offices
Mexico, Central
America & Caribbean
92 Offices
8 Countries/ Territories
South America
164 Offices
10 Countries
Europe/ Middle East/
Africa
2,515 Offices
47 Countries/ Territories
Asia Pacific
241 Offices
14 Countries/ Territories
Global Reach
5. Experis IT | Tuesday, October 6, 2015 5
2013
Named 2014 World’s Most Ethical Company in the Staffing Industry
(The Ethisphere Institute)
• Top Performer – MSP – Customer Loyalty Survey
• Largest Vendor-Neutral MSP
• Largest Hybrid MSP by Total Spend
Recognized as the largest and most capable Global MSP
Earned 2014 Fortune Magazine’s list of the World’s
Most Admired Companies
6th Consecutive Year Named One of America’s Top Corporations
for Women’s Business Enterprises
Earned Abbott’s Supplier Excellence Award for Four Consecutive
Years – 2011, 2012, 2013 and 2014
Preferred Supplier Talent Source Award for 2013
Recognized as MSP Leader for Multi-Country Capability and Vendor
Management Focus
Industry recognition speaks for itself
6. Experis IT | Tuesday, October 6, 2015 6
Client Wins - Q1-Q3 2015
7. Experis IT | Tuesday, October 6, 2015 7
• 26+ offices across India
• 35,000+ associates deployed
• Established practices across Manpower,
Experis & Right Management suite of
solutions
• 500+ recruiters capable of finding the
best talent in the market
• Verticals: Banking & Financial Services,
Consumer & Retail, IT, Telecom, ITES,
Manufacturing & Healthcare
• Market-leading University recruiting
program and resource development
program, giving ManpowerGroup a
large stream of top talent
ManpowerGroup India Snapshot
8. Experis IT | Tuesday, October 6, 2015 8
Year First Experis
office opened
Specialist IT
Recruiters
Clients across
IT sector
1998 200 81
2,000
Associate workers
assigned daily
2,455
Permanent workers
Placed in 2014
Delivery Expertise in India (Experis)
Recruitment Services
Managed Services
Project Solutions
Offshore Development Centres
BTS Talent Solutions
SERVICE LINES
13 Offices Across India
including 7 aligned to Fidelity
Gurgaon – New Delhi – Mumbai– Kolkata
Chennai – Hyderabad – Pune
9. Experis IT | Tuesday, October 6, 2015 9
If You Need
Resources
Resource Plan
Management
Solution-
Client
Controlled
Solution-
Vendor
Controlled
We can provide
Professional
Resourcing
Resourcing
Solution
Partial project
Outsource
Full Project
Outcome
Augment client teams
with quality contract
resources
• Define solution
approach
• Provide additional
value-add
Own responsibility for
project execution and
delivery of contracted
deliverables
Provide complete
solution
Experis IT - Engagement Model
10. Experis IT | Tuesday, October 6, 2015 10
MANAGED
SERVICES
• Custom Application
Development
• Custom & Packaged ERP
• Collaborative Computing
Practices
• Web & Portal Development
• Security & Storage
Solutions
• Network, Security
& Storage Management
• Data Centre Services
• IVR Management
• Telecom Applications
• Application Management &
Maintenance
• End User Support Services
PROJECT
SOLUTIONS
• IT Staff Augmentation
• Permanent Recruitment
• Train, Hire and Deploy
• Campus Hiring Solutions
• Executive Hiring
• Pre-Retirement Solutions
PROFESSIONAL
RESOURCING
Experis IT - Competencies
11. Experis IT | Tuesday, October 6, 2015 11
Experis IT Skill Spread
12. Experis IT | Tuesday, October 6, 2015 12
• Operational since 1998
• India’s Leading IT Skill Provider
• Deep Customer Engagement
• Broad range of Skill Coverage
• Strong Delivery Engine & back-end
processes
• Focused on Customer SLAs and High-Fill
Ratios
• Value Added Recruitment Solutions
• Acknowledged by End Customers for
ability to fulfill HTH Skills
Professional Resourcing
SAP
17%
Web / MS
Tech
22%
Oracle
15%
System
Admin
17%
Testing
9%
Mainframe
7%
DWBI
7%
Open
Systems
2%
Others
4%
98
148 165
367
105 115
183 201
366
Automotive
Learning&
Education
Manufacturing
Distribution
Retail
BFSI
Health
IT/Telecom
Govt./PSU
Industrial
486
14. Experis IT | Tuesday, October 6, 2015 1410
Server / System
Administration
Web
Technologies
Data-warehouse &
Business Intelligence
ERP
Microsoft
Technologies Main Frame
Database
Administration
Mobile
Technologies
Quality Assurance
& Testing
LOTUS DOMINO
TIVOLI
IIS APACHE
CITRIX
VMWARE
STORAGE/SAN
SOLARIS
AIX
HP-UX
SHELL/PERL
SCRIPTING
LINUX
WINDOWS
MS EXCHANGE
PORTAL
DEVELOPMENT
TOMCAT/ APACHE
TIBCO
MESSAGE
BROKER
J2EE
WEBSPHERE
WEBLOGIC
ORACLE APPS
HTML-CSS-XML
PHP
COGNOS
SSIS/SSRS/SSAS
DATA WAREHOUSING
SAS APPLICATION
DEVELOPMENT
DATASTAGE
BUSINESS OBJECTS
ETL
PEOPLESOFT
JD EDWARDS
SAP
FUNCTIONAL
ORACLE APPS
SAP
TECHNICAL
SILVERLIGHT
SHAREPOINT
MOSS
BIZTALK
C# .NET
VB .NET
ASP .NET
VISUAL BASIC
PL1
ADABAS
RPG
AS/400
COBOL
DB2 (IBM)
My SQL
ORACLE
MS SQL
Android
iOS
QA MANAGER
TEST LEAD
AUTOMATED
AND MANUAL
TESTER
PREMIUM SKILLS
GENERICSKILLS
Experis IT supports its clients on all Technical Skill areas – Vanilla & Niche. SLA’s varies as per [Generic/Premium].
We differentiate ourselves in the crowded IT staffing market by operating mainly in high-end technology skills like Data
Warehousing, ERP, Business Intelligence etc. We also distinctly differs from its competition as we operate in mid-to-senior
experience level staffing requirement while others mainly focus on junior-to-mid level resources.
Generic : 6- 8 Working Hours
Premium : 8-12 working Hours
Technology Stack
16. Experis IT | Tuesday, October 6, 2015 16
40
192
75
225
SAP CRM SAP Functional SAP Logistics SAP Technical/Cross
Application
SAP Resource Count
SAP Partner since 2008
Above 450 deployed SAP resources
370+ SAP On-boarding in 2013
Ready available internal bench
17. Experis IT | Tuesday, October 6, 2015 17
SOURCING
SCREENING
VALIDATION
INTERVIEW
ON-BOARDING
• Current staff,
internal referrals,
consultant referrals,
job boards, job fairs,
and job postings are
used as sourcing
resources
• Review of technical
qualifications,
educational
background, and
industry experience
• Only the most
qualified are passed
to the screening
phase
• Multiple interviews
to assess
credentials,
professionalism,
career goals, and
verbal
communication
• Multiple touch points
within Experis IT so
results can be
compared
• References are
requested and then
validated
• Technical Parameters
• Behavioral Parameters
• The rating is stored in
the evaluation sheet for
the above parameters
and shared along with
the profiles
Primary Skill
Assessment
Secondary Skill
Assessment
Communication
Teaming
Flexibility
• Evaluated
Candidates are
interviewed and
results are shared
by client.
• Selection
confirmation by
client
• Experis IT releases
the offer based on
the dates confirmed
by client
• Acceptance of Offer
by Candidate.
• Communicates with
Candidates on the
Project
• Experis IT conducts
Induction of
candidates and
update them about all
the process &
documentation
• Post Induction,
Experis IT helps with
all the details of
travel, visa and
immigration
• Experis IT handles all
terminations,
extensions and
scheduled roll-offs
based on the
communication from
the client
Recruitment Life Cycle
18. Experis IT | Tuesday, October 6, 2015 18
Client
Client Evaluation
Offer
Offer Acceptance
Deployment
Mail VMS Call
Requirement Sharing
Experis IT POC / Account Manager
Web / MS Tech SAP DWBI/Testing Infra
Recruitment Team
Bench Profile Search CV Shortlisted
YES
NO
Sourcing Screening Tech Evaluation Shortlisting
YES
Partner Network
NO
CV Short-listing
YES
Portals Internal Database Social Media Others
Sources
• Client
• Skill
• Pay-Rate
• Key/Non Key accounts
• Vanilla / Niche Skill
• Client TATs
Key Decision Factors
RECRUITMENT
TEAM STRUCTURE
Recruitment Team
Managers
Recruiters
Team Leads
Non-Key
Accounts
Team Leads
Recruiters
Key
Accounts
Recruitment Process
19. Experis IT | Tuesday, October 6, 2015 19
• Sizeable sourcing team which is segmented based on key technology verticals.
• Extensive training program which equips them with strategic issues in recruitment and helps them in
candidate filtering and validation.
• Trained to anticipate customers needs.
• 90% of recruiters are from Technical Background.
• Sources candidates through different online job portals, job fairs, target SMS and email campaigns.
• Transparency in the process , Recruiters has direct access to clients.
• Internal Technical Panel for screening of profiles which results in only quality profiles flowing to the client .
• Supported by a team of dedicated HR and Operations team.
• Team is divided into two teams to handle Contract and Perm requirements.
• Average team size of 10-12 recruiters with one Team lead/Recruitment Manager for focused approach
across location.
• Recruiter’s average stint with Experis IT is more than 6 years.
Recruitment Team Structure
20. Experis IT | Tuesday, October 6, 2015 20
• Competitive Mining – Mining candidates from direct
competitors or other companies.
• Partners / Social Media- Knowing our network. Web
networking allows us to link with similar groups and
tap into an otherwise untouched candidate pool.
• Job Boards- Posting positions on key job boards
and web sites to attract talent.
• Internal Database– Searching candidates from our
database.
• Training Institutions- Cooperate with relative
schools to get the trained/graduated talents.
• Employee Referrals - Incentive program for
successful candidates’ referral.
• Campus Event or Job Fair - Attract candidates
from Campus event or Job fair.
Experis IT’s sourcing strategy uses Market Intelligence & Social
Platforms to find the right talent for its customers
Internal Database
30%
Job Boards
30%
Competitive Mining
10%
Employee Referrals
10%
Partner Network
7
7%
Social Media
4%
Campus
4%
Training
Institutions
3%
Advertising
2%
Experis IT - Sourcing Model
21. Experis IT | Tuesday, October 6, 2015 21
• Initiate Call within 30 Minutes after receiving
approved requisition
• Lead discovery discussion about the position
and discuss timeline
REQUIREMENT / OPPORTUNITY
• Consult on terms of offer
• Extend contingent verbal offer within 1 business day of
approval from customer
• Serve as point person during negotiations
• After offer is accepted, check background and send offer
letter
OFFER PROCESS
• If candidate is external, set up new employee in
tracking tool
• If candidate is internal, make applicable job changes
in internal tracking tool .
ON-BOARDING PROCESS
• Pre-screen candidates – Conduct in-depth
assessments using Behavioral Interviewing
techniques
• Provide prescreen information and resume based on
the Job Description shared
• Receive and provide feedback
INTERVIEW PROCESS
• Consult and develop a comprehensive
sourcing strategy
• Work with Recruitment Services’ sourcing team
to gather market intelligence
• Discuss passive internal candidates with SSP
team, consistent with Talent Management
processes
SOURCING STRATEGY
Experis IT has a strong track record of fulfilling the client’s requirement in timely manner through its efficient
sourcing process and strong SLA metrics.
Strategy and Process
22. Experis IT | Tuesday, October 6, 2015 22
Landed Resources Model is an innovative resourcing solution designed by Experis to address local
skill shortages, reduce resourcing spend and provide a seamless & transparent conduit to our
international network.
Visas & Logistics
Corporate Induction
Cultural Assimilation
Client Orientation
Our dedicated in country team manages inbound and outbound resourcing for clients. The team works
very closely with our international offices to source, screen and secure critical resources. It is our deep
global reach of nearly 3,900 offices in 82 countries and territories that enables us to provide you a
Landed Resource solution.
Abundance of High Quality
IT Resources
Critical IT Skills Shortage
Critical IT Skills Shortage
Strategy and Process
23. Experis IT | Tuesday, October 6, 2015 23
4. Client evaluates the profiles and shortlists for
interviews and communicates the same to ExperisIT.
6. MPG co-ordinates with ExperisIT for scheduling
the interview with client
7. ExperisIT further co-ordinates with the
candidate and schedules a interview
through video conf. with client.
8. Client provides feedback on the selection
of the interviewed candidates
9. MPG confirms on the selection of the
candidate to ExperisIT and releases
offer
10. MPG along with ExperisIT makes necessary
VISA arrangements for the travel of candidate 12. Resource get
deployed in the
client project,
MPG
Experis IT
Client
Result
1. Reqt. Shared by
Client with
MPG/ExperisIT
for Landed
Resources
1
2
3 4 5
6
7
8
9
10
11 12
2. ExperisIT
identifies candidates
3. After thorough technical
and HR evaluation,
ExperisIT shares profiles
with client
11. Candidate travels to
destination country
Landed Resources Model - How it works?
24. Experis IT | Tuesday, October 6, 2015 24
Hire, Train & Deploy Model
Bridging the Gap between Skill Crunch for Clients and Employable Gap for Individuals
• Design curriculum
• 4-12 weeks of intensive
lab based training
• Mid-term evaluation
• Submit names of
shortlisted candidates for
joint evaluation
Hiring Training Deployment
• Final evaluation & selection
• Induction Program
• Shadow Period
• Deployment in billable
project
• Conversion into Customer
Payroll
Success Stories
• Up-skilling of 60+ Vanilla Mainframe Resources with Niche Mainframe Skills (AS 400, Natural Adabas) for Tech Mahindra
• Cross-skilling Initiatives with IBM – India (People Soft, Siebel and WCS)
• Shine Program for IBM – GTS, 400 professionals covered in last 3 years
• 100+ Campus Hires, up-skilled and deployed for IBM - GBS
• From Campus (fresh
engineering graduates)
• Up-skilling and cross-
skilling of experienced
software professionals
Innovative Hiring Solutions
25. Experis IT | Tuesday, October 6, 2015 2528
Project Solutions
26. Experis IT | Tuesday, October 6, 2015 26
Reducing operational costs and improving core business focus
Design Services IT Management ServicesApplication Services
• Network & Security
Management
• Data Centre Services
• Storage Management
• OS & DB Administration
• IVR Management
• End User Support Services
Technology Partnerships
Project Solutions
• Responsive websites
• Dynamic websites &
Portals designs
• Brand/Marketing Collaterals
in print or digital media
• Digital Marketing
• Informational &
Transactional Application
• Custom & Packaged ERP
• Collaborative Computing
Practices
• Support
27. Experis IT | Tuesday, October 6, 2015 27
Reducing Operational Cost and Improving Core Business Focus
Infrastructure Services Application Services
• Enterprise Computing
• Network & Security
• Enterprise Applications Monitoring
• Application Support
• Data Centre/ Storage
• Switches/ Antivirus
• Server Support/OS
• Firewall/ Routers
• Support Network
• LAN/WAN/Wireless
• Application Monitoring
• TBO Applications
• L2/L3 Support
• Help Desk Support
• Database Monitor
• Application Automation
• Service Desk
• Help Desk
• End User Computing
• IT Operations
• Application Support & Monitoring
• SOW based Services
• Application Delivery
• Advanced Reporting
• Onsite Delivery
• Application Support
• Client Service Level
• Offshore Delivery • T & M Services
L1
L2
L3
LevelsofService
Managed
Services
Managed Services Offerings
28. Experis IT | Tuesday, October 6, 2015 28
Network
Management
Server
Management
Application
Support
Security
Help / Service
Desk
DC Operation
Support
Over 400 associates
12,000 Man-months of experience
ITIL Framework
Over 99.9% SLA
Strong Project Governance
J2EE
Java Open Systems
.NET
OSS/BSS
AIX
Datastage
Amdocs
Solaris
Hyperion
Oracle PL/SQL
SAP
VMware
Cognos
Business Intelligence
Technology Areas :
Managed Services Projects - Snapshot
29. Experis IT | Tuesday, October 6, 2015 29
Fixed Cost SLA Projects
Telecom Billing Operations Support Services at Vodafone
Telecom Billing Operations Services at Idea
Consent Gateway Support Services at Vodafone
Application Support at GPS
IT Security Services at ISL
Operations Support at Vodafone
Value Added Services & Service Delivery Platform Support at Vodafone
AOC Application Support Services at Vodafone
Helpdesk Support at Bombay Dyeing, Godrej, Blackberry & Hindustan Mittal Energy Limited
cPOS Application Support at Vodafone
Unix Support Services
mPaisa, LMS and Consent Gateway Support at Vodafone
Hyperion Support Services at Vodafone
Reach Program at Vodafone
Application Support at Punj Lloyd
Interactive Voice Response Operations Support at Vodafone
Mobile Number Portability at Vodafone
Digital Multiplex System Support at Idea
Hyperion Operations Support at Idea
Enterprise Single Sign-On Client Support at Vodafone
Steamhammer End User Support (Sandvik Project)
Total
Managed Services Projects - Facts
30. Experis IT | Tuesday, October 6, 2015 30
Centralized Web based lesson booking system to manage Students, Franchisee,
Instructors & NRMA Admin. This system has improved business functions for NRMA
across Australia.
Website Development for Caterpillar’s India Dealer (Tractors India). Integration with
Caterpillar’s CRM for India based product range. Website for their India Dealer was also
developed by ExperisIT.
Development of Patient Drug monitoring program. Solution offers Merck R&D labs to
monitor patient adherence & data relating to drugs prescribed & injected. Centralized
monitoring enabling R&D team with accurate data.
Project Solutions - Success Stories
Development and Implementation of Medical Portal with eCommerce integration. The
solutions caters to both B2B & B2C segments. The portal also offers various mobile
based application for users to download.
31. Experis IT | Tuesday, October 6, 2015 31
ODC Service Offerings
• Application Development
• Application Maintenance & Support
• Remote Infrastructure Support & Maintenance
• Data-center Services
Started in June 2011 for International
Customers
Engagement with customers such
as 3M, Halliburton, Pfizer, Cisco,
LG for their international operations
Skills supported – Java, SAP, .NET,
Vendavo
ODC - Overview
32. Experis IT | Tuesday, October 6, 2015 32
ODC Offerings
Experis IT- ODC
Web & Portal
Development
Application Development
& Support
J2EE/
ASP/ .Net/ PHP/ SAP/Vendavo
IT Managed Services:
- End User
- Help Desk
- Application & Infrastructure
Maintenance
Build – Operate - Transfer
(BOT)
33. Experis IT | Tuesday, October 6, 2015 33
At ExperisIT, we ensure low attrition rates by offering:
Flexible work arrangements to motivate the young workforce
Technical Certification sponsored by Experis IT on completion of 6 months of
service
Brand visibility on tier 1 and tier 2 companies
Committed period of deployment with Client for 18 months and above
Awards & Recognition based on performance
Attrition Control & Retention Strategy
34. Experis IT | Tuesday, October 6, 2015 34
ExperisIT has enforced few steps to ensure retention of resources and to
control attrition:
• All technical resources are made to register in NSR with
Experis IT details post joining which allows us to
blacklist the resource in the database if he/she resigns
without proper notice or absconds from the project.
• All Experis IT employees have a 3 Month Notice Period
which gives ample time to the client for proper
handover/KT /find a replacement.
Every Month 5 technical resources deployed with
Client are selected on the basis of performance for a
Monetary BRAVO AWARD of INR 5k along with a
certificate . This keeps the employees motivated.
National Skills Registry
Awards & Recognition
All deployed Experis IT resources are made to sign an
onsite agreement by which the resource agrees on a
continuity of services for 18 months.
Onsite Agreement
Attrition Control & Retention Strategy
35. Experis IT | Tuesday, October 6, 2015 35
Partnerships and Clientele
36. Experis IT | Tuesday, October 6, 2015 36
India Headquarters (Kolkata)
& Development Centre Bangalore
J3, Block GP, Sector V,
Salt Lake, Kolkata – 700091
West Bengal, India
T +91 33 4038 1111/1158
F +91 33 4038 1155
41/1 Church Street,
Rayyan Towers,
Bangalore - 560001
Karnataka, India
T +91 80 30586951 / 65
Pune
1 & 2, 1st Floor,
Amar Avinash Corporate City
11 Bund Garden Road,
Pune - 411001
Maharashtra, India
T +91 20 6724 5800
Gurgaon
Hyderabad Chennai
#6-3-1090/B/1, Flat no:602, 6th Floor,
Lake Shore Towers, Rajbhavan Road,
Somajiguda, Hyderabad – 500 082
Andhra Pradesh, India
Qaiser Tower, 1st Floor,
No.19, Khader Nawaz Khan Rd,
Nungambakkam, Chennai – 600 006
Tamil Nadu, India
Mumbai
ManpowerGroup
100 Manpower Place
Milwaukee, WI 53212 USA
Telephone: +1 414-961-1000
Global Headquarters
First Floor, DLF,
Building No. 10-B,
DLF Cyber City,
Gurgoan – 122002
T +91 124 6795400
Sheil State, 1st Floor,
Dani Corporate Park, 158 Kalina, C.S.T
Road, Kalina, Santacruz (East),
Mumbai 400 098 Maharashtra.
T : +91 22 67868400
Address Book
37. Experis IT | Tuesday, October 6, 2015 37
Experis IT will offer a cost-effective, scalable
solutions and flexible delivery models tailored
to your specific objectives and organizational
style.