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EFFECTIVE COMMUNICATION AT WORK

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The document discusses effective communication in the workplace. It defines communication and outlines the communication process, including having a clear message and understanding the audience. It also discusses various channels of communication both formal and informal. The importance of listening skills like making eye contact and not interrupting is emphasized. Barriers to communication can include personal biases and technological or environmental issues. Effective communication is described as being clear, concise, correct, complete and courteous.

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EFFECTIVE COMMUNICATION AT WORK PRESENTED BY ERIC BARKER PROACTIVE FUTURES LIFE AND BUSINESS COACHING
Communication defined ,[object Object],[object Object],[object Object]
The communication process Sender or Instigator Channel Medium Receiver Change in payment systems Finance Dept E-mail Feedback
Communication Process
Source/Sender ,[object Object]
Message ,[object Object],[object Object],[object Object]
Encoding: ,[object Object]
Methods of sending the message ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sending the message ,[object Object],[object Object],[object Object],[object Object]
Channel ,[object Object]
Channels of communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Channels of communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
decoding ,[object Object]
Receiving the message ,[object Object],[object Object],[object Object],[object Object],[object Object]
People remember more of what they see that of what they hear
Receiver ,[object Object],[object Object],[object Object],[object Object]
Feedback ,[object Object],[object Object],[object Object],[object Object]
The context ,[object Object]
FACE TO FACE ,[object Object],[object Object],[object Object],[object Object]
 
 
 
 
 
 
 
 
5 questions about your communication ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
Duplo puzzle activity. ,[object Object]
Barriers to communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Barriers to communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Other blocks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Hearing or listening? ,[object Object],[object Object],[object Object]
Listening process ,[object Object],[object Object],[object Object],[object Object],[object Object]
POSITIVE LISTENING ,[object Object],[object Object],[object Object],[object Object],[object Object]
Effective listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ineffective listening ,[object Object],[object Object],[object Object],[object Object],[object Object]
Listening Exercise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Effective Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Clear ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Concise ,[object Object],[object Object],[object Object],[object Object],[object Object]
Complete and correct ,[object Object],[object Object],[object Object],[object Object],[object Object]
Courteous and constructive ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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