How to build High Performance Culture
Content: Why, How & Reward of High Performance Culture
presented in Indonesia HR Expo 2015
Jakarta, 11 Dec 2015
by Erwin Muniruzaman
11. • Consistent
• Outperformed
Benchmark
Performance
• Energized
• Confident
• Know what to do
• Related each other
tasks
People
Characteristics
Zzzz..
Interested
Motivated
Excited
Energized
Why Need
High Performance Culture
14. Clear define
Performance
Stretch
Ta r g e t
connect
B i g P i c t u r e
Promote
Transparency
Employee
Engagement
S t o r y
Telling
Internal
Communication
Milestone
Celebration
chosen
Culture
O w n e r
Mentality
How to Build
High Performance Culture
adapted from Torben Rick
Key Elements
15. Clear define
Performance
How to Build
High Performance Culture
Key Elements
Define what is Performance and Success
for every unit and perspectives in the
organization
• What is success for Finance?
• What is success for Operations?
• What is success for Customer Service?
• What is success for Marketing?
Link the definition success of each into one
16. chosen
Culture
How to Build
High Performance Culture
Key Elements
Align vision – mission and express the
preferred values to achieve success
Establish the behaviours to support
the values and create the culture we
want
Evaluate current culture
• Which behaviour we are happy/unhappy?
• Which behaviour we need ?
• Which behaviour is actually rewarded?
• Which undesired behaviour is actually tolerated?
17. How to Build
High Performance Culture
Key Elements
Set the target stretch because Employee tend to
achieve it.
The more we expect the more they will achieve.
As long as they see the target is Reachable
The art of stretching target is not to cross the
border line between
Good Stretch that energize the team
with
Bad Overstretch that break the team spirit
Stretch
Ta r g e t
18. How to Build
High Performance Culture
Key Elements
Let employee understand what is considered as
Important and Excellence at Work.
And most importantly What For?
So they can understand their role in the
Company Success
Alignment of personal passion and
corporate vision is the best employee
motivation.
connect
B i g P i c t u r e
19. How to Build
High Performance Culture
Key Elements
Let employee understand their boundaries to
operates and where the company is going
so they feel empowered with freedom to
decide and act
then most often they will make the right
choice
because they think like the Owner
O w n e r
Mentality
20. How to Build
High Performance Culture
Key Elements
Let the Employees know about more the
company situations and directions, to
increase sense of belonging.
Increasing transparency is a way to
increase performance
Let employee know the Financial figures,
but make sure they trained to understand
them, so they can have insight how to affect
the number in their work.
Focus on Non Financial metrics as well to
involve other non financial related employee
Promote
Transparency
21. How to Build
High Performance Culture
Key Elements
Engaged employees put their heart and soul to
their jobs.
Engaged employees have the energy and
excitement to give more than what is required
Engaged employees are committed and loyal
Employee
Engagement
22. How to Build
High Performance Culture
Key Elements
Story telling is a powerful tool to drive
organizational change and performance
improvement.
Leader must able to use stories to motivate
employee to achieve more than they thought
possible
S t o r y
Telling
23. How to Build
High Performance Culture
Key Elements
Communication is critical.
At the end of the day, what is perceived,
interpreted, and believed by the employees
that matters
Clear and concise communication is not
automatically believable
Focus on employees perspectives
Internal
Communication
24. How to Build
High Performance Culture
Key Elements
Change culture is long and hard journey.
People can get lost. Make milestone
Celebrate every achieve milestones to
acknowledges people’s hard work, boost
morale and keep the momentum
Milestone
Celebration
25. Clear define
Performance
Stretch
Ta r g e t
connect
B i g P i c t u r e
Promote
Transparency
Employee
Engagement
S t o r y
Telling
Internal
Communication
Milestone
Celebration
chosen
Culture
O w n e r
Mentality
How to Build
High Performance Culture
adapted from Torben Rick
Key Elements
29. main role of
REWARD
is to
Attract,
Motivate,
Retain
TOP TALENT
High Performance Culture
Reward Management
30. R E W A R D
serve as
CORPORATE
LANGUAGE
High Performance Culture
Reward Management
communicate
what
company
expect
from its
employee
31. 1 2 3
4
5
High Performance Culture
Reward Management
see my full presentation
Increasing Employee Productivity
through Well Structured Remuneration
http://bit.ly/RemunerationProductive
Reward Process
43. • Understand Capacity to change
• Seeing is believing
• Communicate in same frequency
• Communication is not the same as Engagement
• Top Management Commitment is essential
Self Reminder Notes
44. HR people ROLE
in Culture Transformation
to High Performance Organization
is
• be a First Believers
• be an Endorser
• be a Role Model
• be Creative
Lesson Learn