That Settles It: Techniques for Transparent & Trusted Decision Making

© EBG Consulting, 2015 | @ellengott
www.ebgconsulting.com | www.DiscoverToDeliver.com 1
That Settles It:
Techniques forTransparent
&Trusted Decision Making
Ellen Gottesdiener
www.ebgconsulting.com
www.DiscoverToDeliver.com
Copyright © 2015 EBG Consulting, Inc.
27 October 2015

takeaways
Identify types of product and process
decision made on projects, including
their timing and stakeholders.
Recognize decision-making traps, risks
and blunders
Discover a tried and true—and
transparent—decision-making process
you can use right away in your work

decisions

act of making up your mind about
something
position or opinion or judgment
reaches after consideration
something that results…
decision
Source: visualthesarus.com

you need to make a
decision about….
your turn…

scope (what & when to deliver)
quality
acquisition (build, buy, rent, lease)
funding (self, equity, debt)
staffing
approach (agile, trad…)
product & process
decisions

product or process?
your tough decision:
your turn…

decision stakeholders
User,
Chooser (Buyer),
Adviser
Sponsor,
Product Champion,
Provider,
Adviser
Builder
Provider,
Adviser

who needs to
participate
in making the
decision?
your turn…

decision models

ends and means

value decision

benefits
risks
dependencies
value decision
value considerations

group dynamics, psychology
flawed belief systems
inability to find high-quality alternatives
overly dominant people
lack of group diversity
psychological pressure
groupthink – groupshift – time
decision-making:
traps, risks and blunders

process
problem not clarified
insufficient alternatives or information
making decisions too late or soon
time constraints
not right stakeholders engaged
ambiguous language
decision-making:
traps, risks and blunders

delegative
decision-making styles
Source: Vroom and Jago, 1998;
Vroom andYetton, 1973
democratic
consensus
consultative

what is consensus?
‘state of mutual agreement among members
of a group where all legitimate concerns of
individuals have been addressed to the
satisfaction of the group’
Saint and Lawson
Includes people
affected by the decision
implementing the decision
supporting the implementation

compromise
vs. consensus
Win/Lose
Lose/Lose
Win/Win

decision style:
efficiency,
sustainability
your turn…

decision-making
research
what the research shows…
(study on strategic decisions,
mostly in info technology…)

values for
group effectiveness
Source: Roger Schwarz, 2002
valid information
free and informed choice
internal commitment

competency
trust
Source: Reina and Reina, 2006
contractual
communication

decide
how to decide

collaboration pattern:
Decide How to Decide
a group needs to reach closure
on a specific issue
people must know when and
whether a decision is made

common decision rules
ConsensusDecision
Leader
Decides
after
Discussion
Arbitrary
Spontaneous
Agreement
Majority
Vote
Negotiation
Delegation
decision
rule
Decision
Leader
Decides
WITHOUT
Discussion
participatory

which
decision rule
is appropriate ?
your turn…

endorse
disagree
cannot
support
agree,
can support
I veto
this
proposal
gradient of agreement

decision roles
Recommend a proposal
Agree sign-off, can veto
Perform, implement decision
Input consults
Decide accountable for closure
Source: Rogers and Blenko, 2006

who
will play
which roles?
your turn…

meta-process:
make a decision
1. set the context
identify goal or problem
clarify stakes and stakeholders
decide on decision rule
clarify decision process (practice first!)
2. discuss
generate alternatives
evaluate alternatives

4. take action
meta-process:
make a decision
3. close discussion
clarify proposed alternative
select best alternative
“consensus” need all 1’s and 2’s
poll group “gradient of agreement”
“decision leader decides after discussion”
a)  decides now, or
b)  chooses further discussion
5. validate decision

decision tools
analytical hierarchy process
decision table
decision tree
process decision program chart
(PDPC)
others…

wrap

thanks!
That Settles It:
ellen@ebgconsulting.com
twitter @ellengott
www.ebgconsulting.com
www.DiscoverToDeliver.com
email
Techniques forTransparent &
Trusted Decision Making

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That Settles It: Techniques for Transparent & Trusted Decision Making

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That Settles It: Techniques for Transparent & Trusted Decision Making