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MANAGEMENT
INFORMATION SYSTEM
A DETAILED STUDY ON MIS OF ICICI BANK

By: AJAY EKKA
SONAL. E. TIRKEY
ASHISH SAHAY
ANNESSA C...
A management information system (MIS) is a subset of the overall internal controls of
a business covering the application ...
AREA
1.
SYSTEM DESIGN
2. DATA BASE
3. DATA COMMUNICATION
4. APPLICATION PROGRAMMING
CHARACTERISTICS
1.
2.
3.
4.
5.
6.

PRI...
Introduction
ICICI Bank( Industrial Credit and Investment

Corporation of India) is India's
second-largest bank with tota...
History
ICICI was formed in 1955 at the initiative of the World Bank, the
Government of India and representatives of India...
Board of Directors
Mr.K.V.

Kamath, Chairman

Ms.

Chanda D. Kochhar, M.D and C.E.O

Mr.

N.S Kannan,Executive Director...
Objective of ICICI Bank

To create a development financial institution for
providing medium-term and long-term project
fin...
Services Provided by ICICI Bank
In the 1990s, ICICI transformed its business from a development
financial institution offe...
Deposits
Savings Account
Fixed Deposit
Life Plus Senior Citizen Services
Young Stars Savings Account
Special Savings Accou...
Loans
Home Loans
Personal Loans
Car Loans

Commercial vehicle Loans
Farm Equipment Loans
Business Installment Loans
Cards
Credit Card
Debit Card
Travel Card
Prepaid Cards
Corporate Cards
Online Services
BILL PAYMENT
FUNDS TRANSFER
TICKET BOOKING
SHARE TRADING
PREPAID MOBILE RECHARGE
SHOPPING

ONLINE TAX PAYM...
The
organization
is structured
into the
following
principal
groups

•
•
•
•
•
•
•

Retail Banking Group
Wholesale Banking ...
ICICI & MIS
INVESTMENTS IN SOFTWARE AND
OTHER PACKAGES
Amount in
Billions.

MOVEMENT IN SOFTWARE AQUIRED 31-Mar-12 31- Mar-13
At cost ...
DEPRECIATION
ATMS : 12.5 %
 FURNITURE : 15 %
 COMPUTERS : 33.33 %
 SOFTWARE AND SYS.DEVELOPMENT : 25 %

HIERARCHY LEVELS
TYPES OF INFORMATION SYSTEMS
APEX
LEVEL

FUNCTIONAL
LEVEL

OPERATION
AL LEVEL

EIS & DSS
MIS
TPS
MIS IN FINANCE
MONTHLY ACCOUNTS OF
TRANASCTIONS

CASH FLOW
SOURCES& USES OF
FUNDS
LEDGER & JOURNAL
MONTHLY RETURN AND
STAT...
Softwares used in AIS
•Gnu Cash· Home Bank· Turbo CASH
•Microsoft Office Accounting Express
•Banana accounting· Flex Accou...
INFORMATION SYSTEMS IN ICICI
BANK
Finacle ICore
Finacle core banking solution is a comprehensive, integrated yet
modular business solution that effectively ...
Benefits Of Finacle I Core:
Differentiated Product
Spread

Agile Operations

Robust Cross-sell
Framework
Increased Operati...
FINNONE








By Nucleus Software.
Oracle Platform
Loan Origination System
Finnone™ LOS automates and manages the c...
Staffware Process Suite

Business Process Management Software.
Streamline and manage all document exchange flows.
Eg. In...
ICICIdirect.com
 ICICIdirect.com is a part of ICICI Securities and
offers retail trading and investment services.
 Asp t...
RisKompass
Developed By: Pyxis Systems
Software solution for financial derivatives risk management

Wincor Nixdorf's Pro...
Card Tech. Limited
CTL's PRIME 3.0 card and merchant management system
Secure & High Volume Transaction Processing
FRAUD...
Softwares used in AIS

•Gnu Cash· Home Bank· Turbo CASH
•Microsoft Office Accounting Express
•Banana accounting· Flex Acco...
Databases Used in ICICI Bank:
•Oracle 10g and 11g,
• Microsoft SQL Server
• Sybase Adaptive Server Enterprise

Servers Use...
Misc. Systems.
•ICICI Messenger: This software was developed internally in 2006

to provide secure instant messaging for i...
CRM

Customer Relationship Management




Term applied to processes implemented by a company to
handle its contact with...
CRM as business strategy
CRM as business strategy
Three key phases
 Customer acquisition
 Customer retention
 Customer extension
Three contextua...
Benefits Of Using Information System
Centralized Processing Units
Electronic Straight through Processing
Data Warehousing
...
CONCLUSION
 Metadata-driven visibility


for improved job monitoring

Development of data integration expertise for inte...
SPECIAL THANKS TO
QAMAR MAKRANEY - Manager IT ( UP EAST )
DEEPAK MISHRA – PROCESS MANAGER ( BIHAR & JHARKHAND)
Ms. SAMANTH...
ICICI BANK LTD MANAGEMENT INFORMATION SYSTEM
ICICI BANK LTD MANAGEMENT INFORMATION SYSTEM
ICICI BANK LTD MANAGEMENT INFORMATION SYSTEM
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ICICI BANK LTD MANAGEMENT INFORMATION SYSTEM

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THIS PRESENTATION IS RELATED TO INFORMATION SYSTEM USED BY ICICI BANK LTD.

ICICI BANK LTD MANAGEMENT INFORMATION SYSTEM

  1. 1. MANAGEMENT INFORMATION SYSTEM A DETAILED STUDY ON MIS OF ICICI BANK By: AJAY EKKA SONAL. E. TIRKEY ASHISH SAHAY ANNESSA CHAKARBORTY ADITI KUMARI ARVIND DAS
  2. 2. A management information system (MIS) is a subset of the overall internal controls of a business covering the application of people, documents, technologies, and procedures by management accountants to solve business problems such as costing a product, service or a business-wide strategy. The ICICI Bank Corporate System provides detailed information (MIS) which can help in:  controlling expenses.  Provide Info. About Daily Cash Flows. It gives the management and its employees a complete expense tracking mechanism. Reduces working capital requirement. Report package provides both summaries and itemizations of charges and payments. Streamline expense control Analyze spending patterns Forecast future spending
  3. 3. AREA 1. SYSTEM DESIGN 2. DATA BASE 3. DATA COMMUNICATION 4. APPLICATION PROGRAMMING CHARACTERISTICS 1. 2. 3. 4. 5. 6. PRIMARY TOOLS TEAM SKILLS COMMUNICATION SKILLS CUSTOMER CONTACTS PROBLEM SOLVING INTERFACE WITH COMPUTER SCIENCE
  4. 4. Introduction ICICI Bank( Industrial Credit and Investment Corporation of India) is India's second-largest bank with total assets of Rs. 536795 cr. ( $ 3408 billion.) (at March 31, 2013 and profit after tax Rs. 8325 cr. (US$ 1.5 billion) for the year ended March 31, 2013. The Bank has a network of 3,100 branches and 10,481 ATMs in India, and has a presence in 19 countries, including India. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management. ICICI Bank's equity shares are listed the National Stock Exchange of India in India on Bombay Stock Exchange and
  5. 5. History ICICI was formed in 1955 at the initiative of the World Bank, the Government of India and representatives of Indian industry. ICICI Bank was originally promoted in 1994 by ICICI Limited. ICICI's shareholding in ICICI Bank was reduced to 46% through a public offering of shares in India in fiscal 1998.
  6. 6. Board of Directors Mr.K.V. Kamath, Chairman Ms. Chanda D. Kochhar, M.D and C.E.O Mr. N.S Kannan,Executive Director and C.F.O
  7. 7. Objective of ICICI Bank To create a development financial institution for providing medium-term and long-term project financing to Indian businesses.
  8. 8. Services Provided by ICICI Bank In the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services group offering a wide variety of products and services. Deposits Loans Investments Credit and Debit Cards Insurance Online Services
  9. 9. Deposits Savings Account Fixed Deposit Life Plus Senior Citizen Services Young Stars Savings Account Special Savings Account
  10. 10. Loans Home Loans Personal Loans Car Loans Commercial vehicle Loans Farm Equipment Loans Business Installment Loans
  11. 11. Cards Credit Card Debit Card Travel Card Prepaid Cards Corporate Cards
  12. 12. Online Services BILL PAYMENT FUNDS TRANSFER TICKET BOOKING SHARE TRADING PREPAID MOBILE RECHARGE SHOPPING ONLINE TAX PAYMENT.
  13. 13. The organization is structured into the following principal groups • • • • • • • Retail Banking Group Wholesale Banking Group International Banking Group Global Markets Group Corporate Centre Human Resources Management Group Global Operations and Middle Office Groups • Customer Services Group • Information Technology Group • Global Infrastructure & Administration Group
  14. 14. ICICI & MIS
  15. 15. INVESTMENTS IN SOFTWARE AND OTHER PACKAGES Amount in Billions. MOVEMENT IN SOFTWARE AQUIRED 31-Mar-12 31- Mar-13 At cost at March 31 of preceding year 6.91 5.63 Additions during the year 1.37 1.33 Deductions during the year 0.26 0.055 Depreciation/amortization to date 5.25 4.39 Net block 2.76 2.52
  16. 16. DEPRECIATION ATMS : 12.5 %  FURNITURE : 15 %  COMPUTERS : 33.33 %  SOFTWARE AND SYS.DEVELOPMENT : 25 % 
  17. 17. HIERARCHY LEVELS
  18. 18. TYPES OF INFORMATION SYSTEMS APEX LEVEL FUNCTIONAL LEVEL OPERATION AL LEVEL EIS & DSS MIS TPS
  19. 19. MIS IN FINANCE MONTHLY ACCOUNTS OF TRANASCTIONS CASH FLOW SOURCES& USES OF FUNDS LEDGER & JOURNAL MONTHLY RETURN AND STATEMENT PROCESSING TRIAL BALANCE& BALANCE SHEET PAY ROLE ACCOUNTING
  20. 20. Softwares used in AIS •Gnu Cash· Home Bank· Turbo CASH •Microsoft Office Accounting Express •Banana accounting· Flex Account •Microsoft Dynamics AX •Microsoft Dynamics NAV •Microsoft Dynamics SL •Microsoft Office Accounting Professional •Microsoft Small Business Financials
  21. 21. INFORMATION SYSTEMS IN ICICI BANK
  22. 22. Finacle ICore Finacle core banking solution is a comprehensive, integrated yet modular business solution that effectively addresses the strategic and day-to-day challenges faced by banks. It is highly parameterizable providing that much-needed flexibility to innovate and adapt to a dynamic environment. Core Banking CRM e - Banking Mobile Banking Wealth Management Alerts Advisor
  23. 23. Benefits Of Finacle I Core: Differentiated Product Spread Agile Operations Robust Cross-sell Framework Increased Operational Efficiencies and Productivity
  24. 24. FINNONE      By Nucleus Software. Oracle Platform Loan Origination System Finnone™ LOS automates and manages the complete application processing flow of any retail finance instrument, be it auto loans, personal loans, home loans etc. To summarize, the LOS is an effective tool to enable retail finance organizations to bring the best out of their loan approval processing mechanism and compliment effectively their existing lending systems by serving as an open standard, scalable, high-volume transaction system.
  25. 25. Staffware Process Suite Business Process Management Software. Streamline and manage all document exchange flows. Eg. Including account opening at its retail banking business and trade finance at its corporate banking division. Integrated With Finacle Core. Enterprise-wide workflow support for other areas within the bank like for ICICI prudential
  26. 26. ICICIdirect.com  ICICIdirect.com is a part of ICICI Securities and offers retail trading and investment services.  Asp technology
  27. 27. RisKompass Developed By: Pyxis Systems Software solution for financial derivatives risk management Wincor Nixdorf's ProView Remotely monitors the ICICI Bank ATM network spread across vast geography of the country. Real-time access to status updates on the operating state of each device down to the component level. Enhance capabilities to perform remote diagnostics and carry out repairs via electronic access from a central location Result in better uptimes and minimize site visits by technicians.
  28. 28. Card Tech. Limited CTL's PRIME 3.0 card and merchant management system Secure & High Volume Transaction Processing FRAUDGUARD to detect suspicious transactions Integrated Cards with Web and other Enterprise applications NetBackup By Symantec Heterogeneous data protection Centralized management Fast, granular recovery of data from applications Highly scalable, Effective disaster recovery, Comprehensive data security
  29. 29. Softwares used in AIS •Gnu Cash· Home Bank· Turbo CASH •Microsoft Office Accounting Express •Banana accounting· Flex Account •Microsoft Dynamics AX •Microsoft Dynamics NAV
  30. 30. Databases Used in ICICI Bank: •Oracle 10g and 11g, • Microsoft SQL Server • Sybase Adaptive Server Enterprise Servers Used In ICICI Bank:Sun Fire 15K, E6900, E2900, E6500, V1280, V880 etc. IBM p570, p550, and p520 servers running IBM AIX Dell Power Edge, IBM series, Pro Reliant Storage Platform:IBM TotalStorage DS4800 disk array HP StorageWorks XP12000 disk array Hitachi Thunder V9580 Storage System HP StorageWorks Virtual Array 7410
  31. 31. Misc. Systems. •ICICI Messenger: This software was developed internally in 2006 to provide secure instant messaging for internal users •FTP server: An open source FTP server application has been customized to meet the requirements of the bank •Network printers: Unnecessary protocols are disabled •Data security: Encryption software has been loaded on desktops, servers and laptops
  32. 32. CRM Customer Relationship Management    Term applied to processes implemented by a company to handle its contact with its customers. CRM is a software based approach to handling customer relationship store information of current and prospective customers.
  33. 33. CRM as business strategy
  34. 34. CRM as business strategy Three key phases  Customer acquisition  Customer retention  Customer extension Three contextual factors  Marketing orientation  Value creation  Innovative IT
  35. 35. Benefits Of Using Information System Centralized Processing Units Electronic Straight through Processing Data Warehousing CRM Innovative Technology Application Derived Economies Of Scale Reduced Transaction Cost Improve Cost Efficiency, Cross Sell Provide New Or Superior Products
  36. 36. CONCLUSION  Metadata-driven visibility  for improved job monitoring Development of data integration expertise for internal IT personnel  A foundation for real-time warehousing and crossenterprise data integration
  37. 37. SPECIAL THANKS TO QAMAR MAKRANEY - Manager IT ( UP EAST ) DEEPAK MISHRA – PROCESS MANAGER ( BIHAR & JHARKHAND) Ms. SAMANTHA DSOUZA . Zonal Manager ( IMOBILE SERVICE ) Ms. Rekha Arya - Manager (Services) ( FINACLE ICORE) VISHAL MEHROTRA ( MANAGER ) HRIS SYSTEMS VISHAL KARTIK ( ASST. MANAGER) (Collection legal Systems) Ms. SARA SAMANTHA BROWNE ( ZM ) ( CENTRAL INFORMATION SYSTEMS)
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THIS PRESENTATION IS RELATED TO INFORMATION SYSTEM USED BY ICICI BANK LTD.

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