Social Business Solutions at IBM Lotus Notes and Domino AusLUG2011

AusLUG2011
Social Business at Work

Ed Brill | Director, Messaging & Collaboration |
IBM
www.edbrill.com

Meet.Share.Learn 29th & 30th August, Sydney, Australia

AusLUG2011

The world is changing, and becoming more…

Instrumented
smartphone shipments will
outpace PCs by 2012

Interconnected
social networking
accounts for 22% of all
online time
Intelligent
the social data analytics
opportunity will grow to 1 Zettabyte
by 2011


AusLUG2011

The enterprise itself is changing forever
● Talent as a cloud
● Digital reputation and individual brands
● Leadership by connections
● Real-time teams
● Collective intelligence


AusLUG2011

IBM Collaboration Solutions are:
Leading
●
Social Platforms – #1 in Worldwide Revenue for 2009 and 20101
● Forrester 2010 Groundswell Award for Collaboration Systems Management to CEMEX for

Connections-based social software initiative, Oct, 2010
● Forrester 2010 Groundswell Award for B2B Support to IBM DeveloperWorks for Connections

based community and social network, Oct, 2010.
● German Online Communications Award 2011 to BASF for Connections based business network

● Leader in Gartner Magic Quadrants for Social Software in the Workplace; Horizontal Portals

& Web Conferencing2
●
Leader in Forrester Wave - Collaboration Platform and Web Conferencing3
●
CRN's “Best Cloud Application of the Year” with LotusLive4
●
InfoTech's E-Forms Landscape Champion – IBM Forms5
● Leader in Osterman's Enterprise Instant Messaging Platform

•Traveller: Collaboration for the mobile professional - “...growing adoption of the IBM Lotus Notes
Traveler offering IBM garnered the highest growth in business mobile email subscribers”6

Growing
●More than Half of Fortune Global 100 Now use Lotus Notes/Domino
●Over 100 million cumulative Lotus Notes and Domino licenses sold.

●120M Sametime customers (30% of new customers are MS Outlook/Exchange users)

● 4.7M seats of Connections

1 IDC Worldwide Social Platforms Competitive Analysis CY11, June, 2011
2. Gartner Magic Quadrant for Horizontal Portals, September, 2010; Gartner Magic Quadrant, Social Software in the Workplace,
October, 2010; Gartner Magic Quadrant for Web Conferencing, November, 2010
3. Forreser WAVEtm - Collaboration Platform 3Q/2009
4 CRN, Dec 2009
5 InfoTech's E-Forms Landscape, May, 2011
6 IDC Worldwide Business Mobile Email 2010–2014 Forecast & 2009 Vendor Shares, Aug, 2010
th th
Meet.Share.Learn 29 & 30 August, Sydney, Australia

AusLUG2011

Social Business presents new capabilities

On a smarter planet, people are transforming the way
they interact... and this transformation is impacting the
way business is being done

Why Social Business matters...

95% of standout Standout organizations are
organizations will focus
more on “getting closer to
57% more likely to
allow their people to use
the customer” over the next
social and collaborative
5 years.
tools.
– IBM CEO Study 2010
– IBM CHRO Study 2010

5

AusLUG2011

A Social Business embraces networks of people to create
business value

Engaged
Transparent
Nimble

Trust Security Compliance


AusLUG2011

IBM's journey to Social Business

 IBM publishes Social Computing Guidelines
Policy  Four internal “jams” are held with 500,000 participants

 BlueIQ is launched to drive social software adoption
Integration  Lotus Connections is integrated with w3, IBM’s intranet
 Employees can start communities outside the firewall to
collaborate with clients & partners

 Profiles: 100% of employees; 1 million+ searches/week
Adoption  Communities: 20,000 communities; 291,000 members
 Activities: 147,000 activities; 288,000 users
 Instant Messaging: 12 million per day
 WikiCentral: 1 million daily page views
 Blogs: 17,000 internal blogs from 75 countries
 Media Library: 11 million downloads


Ease of Architecture
Open Adoption: On-ramps and an open programming model allow you to extend and integrate your existing technology investments
AusLUG2011

Social
Mobile Access Business Services

Common UI Real-time
Framework Communication

Enterprise-class Collaborative
PIM Document Editors


AusLUG2011

Directions and
updates for IBM
Lotus Notes and
Domino


AusLUG2011

Lotus Notes and Domino 8.5.3 :a social
business solution
●
Lotus Notes and Domino 8.5.3 brings INFORMATION TO YOU

●
Lotus Notes and Domino 8.5.3 is MOBILE

●
Lotus Notes and Domino 8.5.3 delivers SOCIAL APPLICATIONS

●
Lotus Notes and Domino 8.5.3 is IN THE CLOUD


AusLUG2011

What's Planned for the Notes Client 8.5.3
Notes Mail Improvements

●
** Improved sorting on Subject ignoring
specific keyword list, default includes
Re: and Fw:
●
Improve search by sender/subject
– Provides a new option to search by
sender or subject when right clicked
on email.

●
** Added a remove signature option and
improved the signature UI

** Indicates change to existing default behavior


AusLUG2011

Notes Calendar Improvements
Provide an option to leave the countered
●

meeting on your calendar
Planned Counterproposal Improvements
●
The default for the option to leave a
countered meeting on your calendar is
preference and/or policy controlled.
Countered meetings show:
●
At the time the meeting was scheduled for
●
As a unique color
●
With hover text indicating the new
proposed time
●
With all invitee actions still available, in
case invitee wants to modify response


AusLUG2011

Notes Calendar Improvements
●
Invitee list updates and autoprocessing enhancements
●
Preferences/policies to turn on invitee list updates, autoprocessing information updates

●
Updates can be sent to all invitees when invitees are added or removed
• This would behave just as any other informational field on a meeting
• To maintain data, this results in multiple updates being sent for some repeating cases

●
Once a meeting has been accepted, any non-time changes can automatically be applied on
arrival
• Removes the need to select 'Update Calendar' from the inbox or open the meeting to update it
• Does not apply to meetings that are not yet accepted when update arrives
• Does not apply to reschedules which must be accepted/declined and not be autoprocessed
• Alleviates the user experience of multiple updates sent when invitees differ across a repeat meeting


AusLUG2011

Notes Quality Improvements
Continued solidification of 8.5.x functionality
●
Mac usability improvements for e-mail gestures: Drag one or grouped files to the Notes icon on your
dock and a new mail message will be created with those files attached
●
Connections business card improvements
●
Geographic and time zone information will be displayed in the business card
●
Support for some Sametime Standalone plugin_customization.ini settings that allow configuration of the
business card
●
Additional OS Support
– RHEL 6.0 Desktop , Citrix XenApp 6.0, and enhanced 64-bit toleration for Windows

●
Embedded component version upgrades to be available “in-the-box” for Notes
– Sametime 8.5.1 (previously included 8.0.2 version)
– Symphony 3.0 (previously included 1.3 version)


AusLUG2011

What's Planned for iNotes 8.5.3 -
Productivity Enhancements
In Mail ...
● Maintain current document focus on sort and
search
● Delivery Option: Do not expand personal
groups when sending messages
● Improved sorting on Subject (Ignore prefixes
such as “Re:”)

In Calendar...
● Support for all calendar alarm preferences
● Improved auto-processing of calendar
notices/updates


AusLUG2011

What's planned for iNotes 8.5.3
Continued Deployment Improvements
● Larger default font size
● Sametime 8.5.2 Ajax proxy Integration
─ Awareness
─ Rich chat
─ Updated contact list
─ Business card

● Policy updates
─ Support for per-user customizations
─ Policy-controlled Sametime 8.5.2 Ajax Proxy
Web client integration
● Browser updates
─ Firefox 4 and Internet Explorer 9 support
─ Safari 5 interoperability with browser native XSS
protection
─ Chrome 12

Meet.Share.Learn 29th & 30 th August, Sydney, Australia

AusLUG2011

What's planned for iNotes 8.5.3
Ultra-light Enhancements (*)

● Improved operation on wider range
of devices
● Alternate name support
● Remote image filtering
● Configuration setting to prevent
access to attachments
● OS support updates
● Browser support updates


Lotus Notes Traveler 8.5.3
AusLUG2011

●
iOS partial (Traveler only) wipe – also in 8.5.2.3
●
Group name lookup
●
Domino Mail-in db returned with Name Lookup
●
Select which applications are allowed to sync for Apple devices
●
Reply and Forward indicators from Apple devices
●
Device approval policy
●
Android:
• Enhanced Installation
• Home Page Widgets for mail and calendar
• Invite creation, quick switch days/weeks, week view hints
• Android Tap-to-dial for calendar entries
• Mail enhancements - Copy/paste & Send button in compose
• Multi-line signature
• Android OS 3.x Support
●
Nokia Symbian^3 support


AusLUG2011

Lotus Domino + XPages + Domino Designer
●
The RADD platform for developing collaborative, workflow-based, applications
●
Seamless integration with Social Business services
– Access to Connections data though REST services and single sign-on
– Planned easy integration with the IBM Social Business Toolkit
●
Reminders
– Domino has already adopted key standards: Dojo, OSGi, etc.
– Domino features a production-proven, performant, NoSQL store
– The XPages Extension Library on openNTF provides unmatched productivity for
writing OneUI, standards-based, applications integrated with the broader portfolio
●
Future direction
– Domino Next is planned to provide an OpenSocial Container and will generate
gadgets out of XPages, and participate in embedded experiences
– Domino Next is planned to provide data access through REST services, including
calendaring and other higher level services


AusLUG2011

LotusLive: Complete collaboration in the cloud for
US$10/user/month

My Network Communities

Activities Files

Meetings Events

Chat eMail

Charts Survey Forms


AusLUG2011

LotusLive Notes— from “coming soon” to “zoom”
Best-in-class enterprise cloud messaging
● Hybrid deployment model ✔ April 2010 – Beta
● Accessed through the Internet via included ✔ June 2010 – Limited availability
Notes client or browser
✔ August 2010 – General availability
● Integrated Sametime instant messaging
✔
October 2010 -- 2nd Release
● Seamless dashboard integration across
LotusLive
✔
February 2011 - 3rd release

● Included anti-spam/anti-virus
✔
June 2011 - 4th release

● Available mobile services
● 99.9% SLO
● 25 GB mailbox


AusLUG2011
Hybrid customer – Extend your Domino environment

 LotusLive Notes becomes extension of
customer environment
 User management performed on
premises*
 Group management performed on
premises*
 Policy creation and management
performed on premises*
 One or more directories are
synchronized into LotusLive Notes to
provide common view of users, groups,
policies, etc.
 Customer owns e-mail domains and
receives all mail for those domains
before routing to LotusLive Notes

* via the Domino directory

High Level Hybrid Configuration Architecture


AusLUG2011

New in 2011: Domino Applications in the Cloud
The new Domino Utility Server for LotusLive offers:
● Solution for Domino applications in the cloud or integration with LotusLive
Notes deployments
● Use any access method: The Lotus Notes client included in LotusLive Notes
for mail and apps, or a browser
● IBM SmartCloud offering, plus others (e.g. Amazon EC2)
● Customers bring existing licenses or new pay-as-you-go flexibility – in as
small as hourly increments
● Managed as part of existing Domino deployments or by IBM partners
● Developer, test, and production images on IBM SmartCloud today, more OSs
and choices coming
● Developer and test images on Amazon


AusLUG2011

Lotus Symphony 3 – Shipped
November, 2010
● Lotus Symphony 3 represents the biggest
advancement since we launched public beta of V1 in
fall of 2007
● Rebased on OpenOffice.org 3 code stream –
consistent with the OpenOffice.org community
versioning scheme
● New capabilities and user experience enhancements
throughout
● Major focus on improved support for Microsoft Office
file format and interoperability with Microsoft Office
users
New Features Interoperability Enhancements
• ODF 1.2 Support • MS VB Macro support • Right Sidebar
• Support OLE objects • MS Office 2007 Import • Chart Support
• Business Card, and fidelity improved • User Experience
envelope and Label • Interoperability with • Richer Java & LS API's
templates
OOo improved • New Toolkit
• Add-on installer for
Notes • Graphics objects
• Signed Plugins rendering improved


AusLUG2011

Symphony 3 adoption
● Fixpacks now available
● Plug-in installers available – No need to upgrade your Notes 8.5.x
clients
● LotusLive Connector available – for both Symphony 3 and OpenOffice
● Lotus Symphony Multi-media library now available


AusLUG2011

More than editors through a browser ✔ Co-editing – real-time or private
mode
✔ Author presence awareness
✔ Live sections
✔ Contextual commenting &
discussions
✔ Assignment and notifications
✔ Revision history
✔ Task management
✔ Attention management

Web-based collaborative editors for creating, sharing and collaboratively authoring word
processor, spreadsheet and presentation documents


AusLUG2011

Project Vulcan Blueprint Enables

Increased end-user productivity Accelerated deployment and updates
➔ Simplified collaboration environment integrating messaging,
social collaboration, unified communications, and ➔ Hybrid delivery
applications ➔ Thin clients
➔ Attention management, social analytics features ➔ Standardized integration framework
➔ Flexible user access options (mobile, web, desktop)

Open Application Model Flexible solution selection
➔ Inclusive application model ➔ Choice of delivery models for key functions
➔ Open foundation technologies ➔ Choice of capabilities based on loosely coupled
➔ Increased standardization and reuse modular architecture


AusLUG2011

Plans for Notes/Domino “Next”
● Expected release in 2012
● Design builds & betas targeted for 2H 2011

● Base principles:
– First delivery of “Project Vulcan” vision
– Web and mobile as first-class user experiences
– Accelerate time to value; significant improvements of Notes client
consumability
– Harvest administrative and operational tools developed for
LotusLive into on-premises version of Domino
– Further Notes/Domino application development relevance for
developers and ISVs


AusLUG2011

Elements of a next generation user experience
Aggregated Activity Stream helping Embedded Experiences
with information overload simplifying user actions

Moving from sending to sharing
Optimized Mobile Access


AusLUG2011

Lotus iNotes “Next” — Future Thoughts
● Tighter portfolio integration (IBM Project ● OpenSocial gadgets integration,
Vulcan) Live Text
─ OneUI, embedded experiences, CK
editor, unified business card,
● Sidebar extensibility and
common navigation interaction with main content
─ Add actions, react to events
─ Connections Files integration
(selected entry or document
● Upgraded/simplified Calendar Entry and
Notice Form open)
─ Greatly improved busy time ● System tray notifier for new
scheduler widget and improved messages and alarms
performance ● Secure attachment viewing,
● Offline/Local archiving usability integration to Web-based
improvements (+ Mac support) document editors
● Search across both mail file and
archives
● Better Domino XPages
application integration
● Google Chrome support
● Evolving the iNotes modes (see
next slide)

30
(*) The information on future product features is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on future product features is for informational purposes only and may not be
incorporated into any contract. The information on new product features is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing 29any features or functionality described for
Meet.Share.Learn
of th & 30th August, Sydney, Australia
our products remains at our sole discretion

AusLUG2011

Lotus iNotes “Next” — Mail Dark UI –
Updated Styles,
Fonts, Icons,
Navigation Bar –
Spacing
Integrates Better
with Portfolio
Services

Simplified
Dates

Embedded
Preview
Experience

Widgets Sidebar
Panel
- Google Gadgets
- Drag & Drop

AusLUG2011

Lotus iNotes “Next” — Live Text

Embedded
Preview
Experience

incorporated into any contract. The information on new product features is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for

AusLUG2011

Lotus iNotes “Next” — Calendar View Dark UI –
Updated Styles,
Fonts, Icons,
Spacing

Simplified
Entry Colors

incorporated into any contract. The information on new product features is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for

AusLUG2011

Lotus iNotes “Next” — Calendar Forms

New Simplified
but Expandable
Layout

New Invitation Form
“You are available at this time“
Simplified and Expandable

Add room expands
to provide entry
field.

New Scheduler Widget
- Dynamically drag time
- Checkboxes to add/remove
- Similar to Notes

AusLUG2011

Consistent Context

Work more efficiently through a completely integrated user experience that
brings information to you through aggregation and embedded experiences

Integrated
navigation

Easy access to the people
you work with


AusLUG2011

Integrated Home Page
Become an expert user faster due to a single look-and-feel, home page, river of
news and common components across services, products and deployments

Filtering controls.

Mail widget for Inbox
access
Enterprise
Newsfeed

Calendar widget


AusLUG2011

Attention Management and Analytics
Work smarter via analytics and attention management capabilities to automatically filter
incoming information, track personal and organizational trends and provide highly relevant
recommendations of people and content

Active people and topics
filtering


AusLUG2011

Embedded Experiences

Enables you to work faster and smarter by enabling rich in-context editing and
actions in a few clicks from wherever you are

Embedded experiences ease
transient interactions with content
within mail and other applications


AusLUG2011

Collaborative Editing Experience

Collaborate anywhere and with anyone through ubiquitous social capabilities, the
integration of cloud-based services, and collaborative document editing

Collaborative editing
experience


AusLUG2011

What changes “next”

● Focus on making individual users more productive in order
to enhance overall collaboration
– The inbox is no longer the center of gravity for collaboration
● Cloud—an integral part of delivery model; absorb complexity
● Web/mobile are primary user experiences
● Productivity tools move to background, collaboration around
content moves to center

Meet.Share.Learn 29th & 30 th August, Sydney, Australia

AusLUG2011

What doesn't change “next”

● All your Notes apps continue to run
– Opportunities to transition to XPages abound
● Core architecture for Notes/Domino
● Commitment to interoperability, flexibility, low TCO
● Strong partner ecosystem
● Linked value across IBM collaboration portfolio


Social Business Solutions at IBM Lotus Notes and Domino AusLUG2011

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Social Business Solutions at IBM Lotus Notes and Domino AusLUG2011