IBM - Cardinal Health - Portal Case Study

WebSphere Portal Technical Conference U.S. 2008

Session ID: S01
Session Title: The Cardinal Health Portal solution: The
front end to Commerce and Web Content Management

Speaker(s): Darnley Etienne

© 2008 IBM

About Me
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§ Darnley Etienne

4Cardinal Health employee

• WebSphere Portal Platform lead Engineer
• Worked with WebSphere since V3.5
• Worked with Portal since 4.1.4
• Certified since WAS 4.0
• COWUG Leader

4Objectives

• This session will cover key features, and Architectural challenges that need to be
considered when integrating Portal, Commerce, WWCM, with external authentication.

• In cases where a definitive answer isn’t possible, which is often the case, this session will
summarize the issues that need to be considered to arrive at the correct answer for your
environment.

• Project still in-flight

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About Cardinal Health
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§ Our Businesses
Cardinal Health is a fortune 19; $87 billion global manufacturer and distributor of medical and surgical supplies and technologies dedicated to
making healthcare safer and more productive. Our customers are located on five continents and include hospitals, medical centers, retail and
mail-order pharmacies, clinics, physicians, pharmacists and other healthcare providers.

Healthcare Supply Chain Services -- Pharmaceutical Clinical Technologies and Services
Clinical Technologies and Services
Healthcare Supply Chain Services Pharmaceutical
We distribute one-third of all pharmaceuticals, medical, lab and Our integrated solutions help hospitals efficiently manage
Our integrated solutions help hospitals efficiently manage
We distribute one-third of all pharmaceuticals, medical, lab and
surgical products in the U.S., and provide comprehensive medication and supplies, while preventing medication errors and
medication and supplies, while preventing medication errors and
surgical products in the U.S., and provide comprehensive
financial, inventory, contract management and marketing hospital-acquired infections. We offer automated systems that
hospital-acquired infections. We offer automated systems that
financial, inventory, contract management and marketing
services to retail, alternate care, and mail-order and hospital store, track and replenish medications and specialty supplies;
store, track and replenish medications and specialty supplies;
services to retail, alternate care, and mail-order and hospital
pharmacies. We're the largest provider of specialized nuclear and technologies for verifying dosages, administering meds and
and technologies for verifying dosages, administering meds and
pharmacies. We're the largest provider of specialized nuclear
pharmaceuticals used to diagnose and treat conditions such as monitoring patient response.
monitoring patient response.
pharmaceuticals used to diagnose and treat conditions such as
cancer and heart disease.
cancer and heart disease.
87% of 2007 revenue 3% of 2007 revenue
3% of 2007 revenue
87% of 2007 revenue
59% of 2007 operating profit 18% of 2007 operating profit
18% of 2007 operating profit
59% of 2007 operating profit
10,100 employees 7,200 employees
7,200 employees
10,100 employees

Healthcare Supply Chain Services -- Medical Medical Products and Technologies
Healthcare Supply Chain Services Medical Medical Products and Technologies
We distribute an unrivaled selection of medical products and We develop and manufacture essential medical and surgical
We distribute an unrivaled selection of medical products and We develop and manufacture essential medical and surgical
supplies to hospitals, laboratories, surgical centers and products used in healthcare's most frequently performed
supplies to hospitals, laboratories, surgical centers and products used in healthcare's most frequently performed
physician offices. We also provide integrated supply chain and procedures. Products include infection-prevention supplies, such
physician offices. We also provide integrated supply chain and procedures. Products include infection-prevention supplies, such
logistics solutions to help control costs, improve efficiencies and as gloves, masks, drapes and gowns; interventional radiological
logistics solutions to help control costs, improve efficiencies and as gloves, masks, drapes and gowns; interventional radiological
increase effectiveness. products; respiratory care products and services; surgical
increase effectiveness. products; respiratory care products and services; surgical
instruments; and clinical laboratory products.
instruments; and clinical laboratory products.


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Cardinal Health at a Glance
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§ Fortune 19; $87 billion global company – dedicated to making
healthcare safer and more productive…..

4Everyday…

• Help dispense more than 5 million doses of medicine

• Manufacture more than four million products

• Have products used in 50% of all surgeries

• Have products used by 90% of all hospitals in the U.S.

• Employ more than 1800 pharmacists and 100 scientist

• Make more than 50,000 deliveries to 40,000 customers

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Agenda
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§ Project goals

§ Project Overview

§ Technical Overview

§ Implementation challenges

§ Under the covers

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IBM is helping customers
deliver the user experiences
What are we doing?
they choose to their
partners, employees,
customers, or citizens, with
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flexibility for change and
based on open standards.

§ Project Goals

4 Modernize our security infrastructure

4 Modernize our existing customer facing self service offerings

4 Retire legacy systems

4 Aggregation Support

4 Leverage Portal, WWCM and Commerce to accelerate Web 2.0 implementations

4 Single Sign-On

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Agenda
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§ Project goals

§ Project Overview



§ Under the covers

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Project overview
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§ What are we doing?
4 Cardinal Health is modernizing our entire technology
infrastructure to meet the demand of our customers. We are
doing that by leveraging the power of Portal, Commerce, and
Content Management together. Accomplishing the goals will
reduce the time to market for new customer functionality.

4 First Project
• Security replacement
− External Security Manager
− Standardized way to achieve SSO across the
Enterprise

− WebSphere Portal – Retire or expose Legacy Applications
− WebAppIntegrator
− iFrames
− New Portlet applications
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Project overview
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§ What are we doing?
4 Second Project

• Web Ordering upgrade
− WebSphere Commerce

− Workplace Web Content Management (WWCM)
− Help content

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Agenda
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§ Project goals

§ Project Overview



§ Under the covers

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CA Single Sign-On
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§ Consolidates application access into a Single login page

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WebSphere Commerce
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§ WebSphere Commerce is a stand-alone packaged eCommerce solution from IBM. It
gives you the ability to do business directly with customers (B2C), Businesses (B2B),
and indirectly through channel partners. This can all be done simultaneously.

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WebSphere Commerce Installation
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§ WebSphere Commerce is a WAS application Platform/Middleware Similar to Portal

4 Wizard driven installation

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WebSphere Commerce Portal Integration
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Find
Component
Category
Façade
Portal page ‘Catalog’

Find
Product
Client
Commerce Web Services
library
Portlets
Ø OAGIS BODs
Ø HTTP/S Add
Component
Item
Ø MQ Façade

Ø JMS ‘Order’
WebSphere Portal Server
Add
Payment
etc.

WebSphere Commerce Server

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§ Provided Commerce Store Portlets

Catalog
My Order
Portlet
Portlet
My Product
Portlet

Catalog
Search Cashier
Portlet Portlet My Cart
Portlet

My Account
Portal Portlet
Portlet

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Workplace Web Content Management Integration
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§ Installation
4 Databases
• WPS
• WMM
• CMY
• CTZ
• LIKE
• FDBK
• JCR

4 Security
• WMMUR

4 Authoring Portlet
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Agenda
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§ Project goals

§ Project Overview



§ Under the covers

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Security
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§ Portal requires a user store
4 LDAP is the common choice

§ Portal depends on LTPA token generation
4 Cookies must be accepted and returned from the browser, or
Authentication proxy

§ Portal is a custom Form Login application to WAS
4 WAS can perform the authentication, or accepts assertion via
Application Server Agent

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Security configuration
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§ Web Server requires a Web Agent installation
4 The CA Web Agent supports standard Web Servers
• Requires a registration process that will fail
• Enables login form page (theme must be modified)
− login.fcc

§ Application Server Agent (Trust Association Interceptor - TAI)
4 The CA Application Server Agent supports WebSphere AppServer
• Requires a registration process that will fail
• Protects context root
− /wps/myportal*

§ Automation for TAI configuration
4 WPSconfig enable-sm-tai

− INCORRECT:
− com.netegrity.siteminder.websphere.tai.SiteMinderTrustAssociationInterceptor

− CORRECT:
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− com.netegrity.siteminder.websphere.auth.SmTrustAssociationInterceptor
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Security configuration
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Single Sign-On
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§ WebSphere Commerce Server supports three levels of authentication

4 Simulated Single Sign-On
• For development environment ease of setup
• Does not require LDAP repository
• Achieve Single Sign-On in development environment

4 Basic Authentication
• Performs better than LTPA
• Can run with global security off
• Requires custom implementation

4 LTPA - Lightweight Third Party Authentication
• Most secure
• Requires global security

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Single Sign-On
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Single Sign-On
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§ To achieve Single Sign-On using LTPA between Portal and Commerce, each Portlet
must be modified

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Single Sign-On
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§ ‘MVCPortlet’ Authentication
4 WebSphere Commerce Portlet
• Custom configuration in each Portlet
− .AuthenticationType
− LTPA

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Single Sign-On
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§ Stand Alone configuration

4 LDAP
• Commerce and Portal MUST use the same user registry
− Identity assertion VIA Web Services

• Exchange LTPA Keys
− Ensure realms match if using Portal WMMUR security
− Admin console
− Security.xml

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Workplace Web Content Management
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§ Installation
4 Normal Portal installation

• Databases
− WPS
− WMM
− CMY
− CTZ
− LIKE
− FDBK
− JCR (Java Content Repository)

4 Authoring
• Content migration
− Content does not follow the Software Development Life
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Cycle

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§ Integrated

4 In a integrated infrastructure, Workplace Web Content
Management software is running on all of your production
WebSphere Portal servers.

• More license cost
• More workload
• Less hardware

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§ Distributed

4 In a distributed infrastructure, Workplace Web Content
Management software is running on a separate set of servers
from your production WebSphere Portal servers.

• More hardware
• Less license costs
• Less Workload

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§ Single Sign-On
4 LTPA

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User registry integration
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4 Commerce OU design was not accepted
• Own LDAP
− Test several scenarios

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Proof of concept
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§ Test 1
4 Portal, Commerce, and ESM to a common LDAP host
• SSO was achieved using LTPA
− LTPA token was sent to the Commerce Server from the Commerce Portlets in
Portal and passed a valid LTPA token that Commerce could understand.

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Proof of concept
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§ Test 2
4 Portal and ESM to a common LDAP host
4 Commerce to a different LDAP host
• SSO was not achieved
− LTPA token sent in the WS call sends the LDAP information. If they aren’t the
same, WebSphere on the Commerce side will reject the request

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Proof of concept
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§ Test 3
4 Portal and Commerce to a common LDAP host
4 ESM to a different LDAP host
• SSO was not achieved out of the box
− Because the DN of the user is different between both LDAP servers, logins to
Portal Server failed

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Proof of concept
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§ Test 4
4 Portal and Commerce to a common LDAP host
• SSO was achieved
− User Identity mapping in CA

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Proof of concept
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§ Test 5
4 Portal, Commerce, and WWCM point to a common LDAP host
• SSO was achieved
− User Identity mapping in CA

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Agenda
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§ Project goals

§ Project Overview



§ Under the covers

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Under the covers
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HTTP request

Form login page

Userid/passwd

Credential authentication request

Credential authentication response

Forward request

Is resource protected?

Yes

getTAI

isTargetInteceptor (HttpServletRequest)

validateEstablishedTrust (HttpServletRequest)

getAuthenticatedUserName (HttpServletRequest)

groupMemberShipLookup

Forward to Portal

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Questions
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§ Thank you!!

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Additional Information and Resources

WebSphere Portal – IBM Site
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http://www-3.ibm.com/software/genservers/portal/

WebSphere Portal Business Solutions Catalog:
http://catalog.lotus.com/wps/portal/portal

Websphere Portal Developer’s Zone
http://www-106.ibm.com/developerworks/websphere/zones/portal/

Product Documentation and WebSphere Portal Wiki
http://www-3.ibm.com/software/genservers/portal/library/
http://www-10.lotus.com/ldd/portalwiki.nsf

WebSphere Commerce – IBM Site
http://www-01.ibm.com/software/genservers/commerceproductline/

WebSphere Commerce Developer’s Zone
https://www.ibm.com/developerworks/websphere/zones/commerce/

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Session:

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Mark your calendars!

2009 U.S. WebSphere Portal Technical Conference
October 12-15, 2009, Sheraton San Diego Hotel and Marina
12-

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© IBM Corporation 2008 All Rights Reserved.
The information contained in this publication is provided for informational purposes only. While efforts were made to
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strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising
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is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or
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All customer examples described are presented as illustrations of how those customers have used IBM products and
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