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2. Challenges Retail companies have Case Study: Mastering digital disruption in retail

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2. Challenges
Retail companies have quite some challenges
with the way the world is (rapidly) changing due
to digitization. That’s why Torfs & Duval Union
Consulting have worked together to set up a
strategy to master the digital transformation
of Torfs.
On the following pages, we discuss the current
market situation and disruptive trends in retail
based on our seven Drivers of Transformation.
It’s fundamental to understand what is going on
at the moment in the retail industry, where it is
going and identify critical threats when
constructing a digital strategy towards the future.
Waves of Digital Disruption
After 20 years of online activity, the world is realizing
that digital technologies are changing the way we
do business.
1995+
Music
Photography
Video Rental

2010+
Print Media
TV
Travel
HR

2015+
Banking
Healthcare
Automotive
Retail
Education
Telco

2020+
All Safe
havens will
be subject
to digital
disruption

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