An interactive talk for technologists and software developers to learn about : needs analysis, personas, user stories, paper prototyping. This talk was given at #CodeCamp Auckland on 3 October 2015 with the goal of introducing technologists to ways they can improve the products they're developing using personas and needs analysis. This is an improved version of the talk I gave to #codecamp in Christchurch a few months ago.

1. Howto create super digital
workpalces

2. Dorje McKinnon
www.vajra.co.nz

3. Super digital workplaces
a framework for technologists
Code camp Auckland 2015

4. Dim aDigitalWorkplace As String
aDigitalWorkplace =

5. The digital workplace lives at
the intersection of people,
organization and tools.
Jane McConnell
http://www.netjmc.com/

6. Print aDigitalWorkplace.graphic

7. Source : http://www.netjmc.com/leadership/wirearchy-in-the-workplace-2/

8. Print aDigitalWorkplace.reality

10. Print aDigitalWorkplace.corporate

12. Print aDigitalWorkplace.problem

13. LU staff
intranet 1
of 2 circa
2009

14. LU Staff
intranet 2 of 2
circa 2009

15. Bus driver dashboard
http://stupidsystem.org/2013/06/07/this-goes-to-eleven-the-bus-drivers-many-interfaces/

16. aDigitalWorkplace.problem
= complexity

17. aDigitalWorkplace.great = ???

19. • Health
• Productivity
• Engagement
• Worth

20. User story
Persona
Needs analysis
Requirements definition
aDigitalWorkplace.great.strategy
Do what others can’t
Spend time with users
Deliver simplicity
Take on complexity
Learn_._Do

21. butImJustA.softwareEngineer

22. User story
Needs analysis

23. aDigitalWorkplace.Reality

28. aDigitalWorkplace.UserNarrative

29. Steve –
user
narrative
aDigitalWorkplace.UserNarrative

30. Steve’s workplace

31. Steve wants to go
to Tahiti

32. Steve’s holiday calendar

33. Steve isn’t sure he
has enough money

34. Steve may have
to go to the Gold
coast
Noosa

35. What systems/things is Steve
going to use in his digital
workplace to go on holiday ?

36. Pay system

37. Wife
https://www.flickr.com/photos/erix/499050773

38. Leave system Knutson, Steve

39. Manager approval

40. Leave status

41. Hmmm ?

42. Don’t you just want to help him ?

43. aDigitalWorkplace.Reality

44. aDigitalWorkplace.Reality

45. aDigitalWorkplace.Reality

46. aDigitalWorkplace.Reality

47. aDigitalWorkplace.Reality

48. aDigitalWorkplace.Reality

49. aDigitalWorkplace.Reality

50. User encumbered by systems
aDigitalWorkplace.Reality

51. What techniques have we used
there ?

52. What techniques have we used
there ?
• User story / narrative / journey
• Persona
• Needs analysis
• Requirements definition

53. aDigitalWorkplace.Steve.Reality
=
S**t!

54. You the attendees are
Photo of audience

55. The secret sauce
https://www.flickr.com/photos/taedc/6584732729/

56. aDigitalWorkplace.Steve.Reality
=
GREAT!

57. You can do great things
like other kiwi engineers

60. Steve Knutson
http://www.steptwo.com.au/papers/kmc-design-enterprise/

61. What do you notice about this ?

62. Steve Knutson
http://www.steptwo.com.au/papers/kmc-design-enterprise/

63. Steve Knutson
http://www.steptwo.com.au/papers/kmc-design-enterprise/

64. Steve Knutson
http://www.steptwo.com.au/papers/kmc-design-enterprise/

65. Steve Knutson
http://www.steptwo.com.au/papers/kmc-design-enterprise/

67. How come Steve’s world got
better ?
• “doing things the other systems can’t”
• User centered
• Understand the big picture

68. aDigitalWorkplace.great.strategy

69. Just don’t code anything. Talk to
users first

72. Design thinking

73. Design thinking
Personas Needs analysis
Paper prototypes User testing

74. Design thinking - challenge
1. Form groups of 8 or so.
2. In each group give me – the name of an organization in NZ with
more than 1000 staff, 80% of whom don’t sit at a computer
terminal.
3. Identify a staff group and develop a persona for them.
4. Describe the persona and the problems they have.

75. Example of Design
thinking
http://www.steptwo.com.au/papers/kmc-intranet-awards-2014/

76. Key things developers need to
know
User story
Persona
Needs analysis
Requirements definition
aDigitalWorkplace.great.strategy
Do what others can’t
Spend time with users
Deliver simplicity
Take on complexity
Learn_._Do

77. aDigitalWorkplace.great.strategy
• Everyone spend time with users
• Take on complexity
• Present simplicity

78. Example of not taking on
complexity

79. Design
thinking that takes on complexity

80. Design thinking –
taking on
complexity and
delivering
simplicity
http://digitalworkplacegroup.com/2015/04/30/6-digital-workplace-trends-intranet-innovation-awards/

81. LU staff intranet post
2010

82. http://stackoverflow.com/questions/256407/what-are-your-biggest-complaints-about-sharepoint
“the biggest problem is
that you end up
working on SharePoint
instead of working on
the problem
you're trying to solve.”
le dorfier