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7SUMMITS
Next Generation Digital
Enterprise Technology
#cebiteda
® 2016 7Summits 2
Introduction
Dion Hinchcliffe

• ZDNet’s Enterprise Web 2.0
• http://blogs.zdnet.com/Hinchcliffe
• ebizQ’s Next-Generation Enterprises
• http://www.ebizq.net/blogs/enterprise
• 7Summits Chief Strategy Officer
• http://7summitsinc.com
• dion.hinchcliffe@7summitsinc.com
• @dhinchcliffe:

Judge
‹#›@dhinchcliffe
Digital Disruption is Here Now: Evidence of Urgency
‹#›@dhinchcliffe
Failure to Adapt to Technology Conditions the #1 Threat
Average Corporate Lifespan Has Fallen Dramatically As a Result
‹#›@dhinchcliffe
How Traditional Change is Untenable And Why New Models are Needed
Today: Slow linear tech change by doing it all centrally
Tomorrow: Fast
exponential change by
enlisting broader
networks (people and
3rd parties at scale) to
adopt, adapt, and
transform
The Dislocation Most

Organizations Are

Heading Towards
rateofchange
increasing headwinds as legacy baggage
slows change
Ideal change rate that more
closely matches market’s
change rate
by Dion HinchcliffeFrom http://zdnet.com/blog/hinchcliffe on
(cc) 2017 7Summits, Inc. | Creative Commons. Some Rights Reserved. | @dhinchcliffe
7Summits, Inc.
Most Companies Are Behind
6
‹#›@dhinchcliffe
Today’s Digital Vision Consensus
Access
Engagement Style
Empowerment
Touchpoints
Engagement
Reactive Proactive->
From To
Traditional Consumerized->
Corporate Solutions Self-Actualized->
Fragmented -> Omnichannel
B2B, B2C, B2Worker B2Community->
‹#›@dhinchcliffe
Digital Workplace Tech in 2017
Apps
Work
Hub
Source: StepTwo + Dion Hinchcliffe
Industry
Use
Cases
‹#›@dhinchcliffe
The Internet of Things: Everything Is About to Be Connected
Top Digital
Workplace
Issues:
Education
Control
Manageability
Use Cases
Everything in the workplace is about to become connected and collaborative
‹#›@dhinchcliffe
We’ll Engage with “Smart Everything” Soon: AI and Conversational Interfaces
‹#›@dhinchcliffe
Bots Will Be On the Front Line of Engagement, For Better or Worse
Example: A doctor digitally communicating with a patient,
with an AI listening and proving insight in real-time.
‹#›@dhinchcliffe
Social Business Still the Most Strategic Digital Workplace Tech
• The use of open sharing and participation at the
core of how we work with our stakeholders and
manage our organizations
• And explicitly taking advantage of the rules (power
laws) that make digital networks uniquely powerful
• Aimed at business objectives
• Usually through social tools
• Creates or leaves behind more value at each step
in the process
• Works best with new technology
• And new thinking
• But leading companies are now

reaping major benefits today
• Estimated to be a $23 billion industry by 2019,
growing at an strong 26% annually. 

Source: Technavio
Local Social Business Strategy
social business committee/
center of excellence
Local Social Business Strategy
Local Social Business Strategy
coordination,
cross-pollination,
best practice capture,
support,
governance
Social Business Strategy
global
agile & iterative
organization
external
internal
(cc) 2017 7Summits, | Creative Commons. Some Rights Reserved. | @dhinchcliffe
7Summits
But Now We Are Designing for Digital Business and Industry Use Cases
13
‹#›@dhinchcliffe
The Coming Shifts: Less Fixed Everything, More Dynamic Connected Change
Source: GCHQ’s Boiling Frog Report, May 2016
‹#›@dhinchcliffe
15
Silos of Collaboration Tools (Systems of Engagement)
Silos of Functional Tools (Systems of Record)
Productivity Apps
Sync and Share
ECM/DMS/CMS
ERP
Artificial
Intelligence
Integrated Activity
Streams From All Apps
Contextual
Value-Add
Multimodal
Comms (Video, Voice)
Analytics
+
+
+
+
Point to Point Integrations
Unified
Comms
Messaging/Chat
ESN
IBM
Connections
IoT Control and
Management, etc.
Deep App
Integration
+
Extensible Platform, Data Fabric, and Work Context
hub facilitation
by Dion HinchcliffeFrom http://zdnet.com/blog/hinchcliffe on
The Emerging Digital Workplace Hub
Key Examples:
individual
workplace
apps
digital 

workplace
hubs
old
new
• Workplace Hub
• Contextual Apps
• Second-Order
Functions like AI,
IoT, etc.
The Enterprise Collaboration Shift for 2017
Industry Leaders Are Going Up the Stack to Become a Digital Workplace Hub
‹#›@dhinchcliffe
Leading to the New Digital Workplace Hub
‹#›@dhinchcliffe
Other Candidate Digital Technologies
7SUMMITS
2) Next-Gen Building Blocks
18
‹#›@dhinchcliffe
"Digital is not the big breakthrough. It's the change in people's behavior."
- Gabriele Maltinti
Building Block #1
‹#›@dhinchcliffe
The key: Digital engagement is a single connected continuum…
Social Businessenterprise ecosystem
customers +
world
business partners
workers
integrated vision
intranet
extranet
Internet
…with people as the fundamental building block
‹#›@dhinchcliffe
So Communities Are Still The Construct - And Building Block #1
• Hierarchies,

bureaucracies,

other methods

of control have value
• But we’ve
discovered that self-
organizing groups of
people are the single
most powerful
human construct
- Open Source
- Facebook, etc.
- Blockchain
Tenet #1: Anyone can participate.

Tenet #2: Create shared value by default.

…Because They Have Most Scale, Diversity, and Connectedness
‹#›@dhinchcliffe
Wirearchy
Social Business
Emergent Management
Theories, Methods for
Modern Leadership in the
Digital Age
blogs
wikis
enterprise social
networks
social CMS
unified

communications
online communities
IM/Chat
e-mail groupware
collaboration suites
digital organization

support tools
chronologicalevolution
Social Technology for
Mass Collaboration and
Self-Organization
•Inspire•Enable•Empower
crowdsourcing
•Re-imagine
•Transform
•Improve
Network 

Core Business
Practices
leadership
management operations governance
hiring budgeting resource allocation
project management
product development
marketing and sales
All of This Is Leading Directly to New Ways to Manage and Work
We Started Here
We’re Starting
to Arrive Here
‹#›@dhinchcliffe
Also Giving Rise to The Collaboration Paradox
23
“The More Tools We Have, The Less Connected We Seem”
‹#›@dhinchcliffe
And Everyone Is Selecting and Using Digital Workplace Tech
Shadow
D
igital
W
orkplace
For Better Or Worse
‹#›@dhinchcliffe
One Potential Solution: A Larger Scale, More Inclusive Solution
point-to-point
team, department,
project
enterprise-wide
all stakholders,

internal and external
Hub
B
Hub
A
A Multilayered Digital Workplace Strategy
supporting

layer
App
A
App
D
App
G
App
F App
H
App
E
App
C
App
B
App
I
search
compliance
analytics
records retention
backup security
community management governance
a mass collaboration
platform, such as ESN
or online community
that integrates well
a team-scale

collaboration

platform that
integrates

well
Customers
Partners
‹#›@dhinchcliffe
Organizations Must Build a Scalable Digital Metabolism for Change
Or They Will Not Be Able to Realize These Next Gen Advances
(cc) 2017 7Summits, LLC | Creative Commons. Some Rights Reserved. | @dhinchcliffe
7Summits LLC
Conclusion: The Ultimate Sustainable Digital Workplace Tech is Platform for Change
27
(cc) 2017 7Summits, LLC | Creative Commons. Some Rights Reserved. | @dhinchcliffe
7Summits LLC
Most Of All, Don’t Forget: Digital Workplace is About People
28

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Next Generation Digital Enterprise (Workplace) Technology | Enterprise Digital Arena 2017 | Keynote by Dion Hinchcliffe

  • 2. ® 2016 7Summits 2 Introduction Dion Hinchcliffe • ZDNet’s Enterprise Web 2.0 • http://blogs.zdnet.com/Hinchcliffe • ebizQ’s Next-Generation Enterprises • http://www.ebizq.net/blogs/enterprise • 7Summits Chief Strategy Officer • http://7summitsinc.com • dion.hinchcliffe@7summitsinc.com • @dhinchcliffe:
 Judge
  • 3. ‹#›@dhinchcliffe Digital Disruption is Here Now: Evidence of Urgency
  • 4. ‹#›@dhinchcliffe Failure to Adapt to Technology Conditions the #1 Threat Average Corporate Lifespan Has Fallen Dramatically As a Result
  • 5. ‹#›@dhinchcliffe How Traditional Change is Untenable And Why New Models are Needed Today: Slow linear tech change by doing it all centrally Tomorrow: Fast exponential change by enlisting broader networks (people and 3rd parties at scale) to adopt, adapt, and transform The Dislocation Most Organizations Are Heading Towards rateofchange increasing headwinds as legacy baggage slows change Ideal change rate that more closely matches market’s change rate by Dion HinchcliffeFrom http://zdnet.com/blog/hinchcliffe on
  • 6. (cc) 2017 7Summits, Inc. | Creative Commons. Some Rights Reserved. | @dhinchcliffe 7Summits, Inc. Most Companies Are Behind 6
  • 7. ‹#›@dhinchcliffe Today’s Digital Vision Consensus Access Engagement Style Empowerment Touchpoints Engagement Reactive Proactive-> From To Traditional Consumerized-> Corporate Solutions Self-Actualized-> Fragmented -> Omnichannel B2B, B2C, B2Worker B2Community->
  • 8. ‹#›@dhinchcliffe Digital Workplace Tech in 2017 Apps Work Hub Source: StepTwo + Dion Hinchcliffe Industry Use Cases
  • 9. ‹#›@dhinchcliffe The Internet of Things: Everything Is About to Be Connected Top Digital Workplace Issues: Education Control Manageability Use Cases Everything in the workplace is about to become connected and collaborative
  • 10. ‹#›@dhinchcliffe We’ll Engage with “Smart Everything” Soon: AI and Conversational Interfaces
  • 11. ‹#›@dhinchcliffe Bots Will Be On the Front Line of Engagement, For Better or Worse Example: A doctor digitally communicating with a patient, with an AI listening and proving insight in real-time.
  • 12. ‹#›@dhinchcliffe Social Business Still the Most Strategic Digital Workplace Tech • The use of open sharing and participation at the core of how we work with our stakeholders and manage our organizations • And explicitly taking advantage of the rules (power laws) that make digital networks uniquely powerful • Aimed at business objectives • Usually through social tools • Creates or leaves behind more value at each step in the process • Works best with new technology • And new thinking • But leading companies are now
 reaping major benefits today • Estimated to be a $23 billion industry by 2019, growing at an strong 26% annually. 
 Source: Technavio Local Social Business Strategy social business committee/ center of excellence Local Social Business Strategy Local Social Business Strategy coordination, cross-pollination, best practice capture, support, governance Social Business Strategy global agile & iterative organization external internal
  • 13. (cc) 2017 7Summits, | Creative Commons. Some Rights Reserved. | @dhinchcliffe 7Summits But Now We Are Designing for Digital Business and Industry Use Cases 13
  • 14. ‹#›@dhinchcliffe The Coming Shifts: Less Fixed Everything, More Dynamic Connected Change Source: GCHQ’s Boiling Frog Report, May 2016
  • 15. ‹#›@dhinchcliffe 15 Silos of Collaboration Tools (Systems of Engagement) Silos of Functional Tools (Systems of Record) Productivity Apps Sync and Share ECM/DMS/CMS ERP Artificial Intelligence Integrated Activity Streams From All Apps Contextual Value-Add Multimodal Comms (Video, Voice) Analytics + + + + Point to Point Integrations Unified Comms Messaging/Chat ESN IBM Connections IoT Control and Management, etc. Deep App Integration + Extensible Platform, Data Fabric, and Work Context hub facilitation by Dion HinchcliffeFrom http://zdnet.com/blog/hinchcliffe on The Emerging Digital Workplace Hub Key Examples: individual workplace apps digital 
 workplace hubs old new • Workplace Hub • Contextual Apps • Second-Order Functions like AI, IoT, etc. The Enterprise Collaboration Shift for 2017 Industry Leaders Are Going Up the Stack to Become a Digital Workplace Hub
  • 16. ‹#›@dhinchcliffe Leading to the New Digital Workplace Hub
  • 19. ‹#›@dhinchcliffe "Digital is not the big breakthrough. It's the change in people's behavior." - Gabriele Maltinti Building Block #1
  • 20. ‹#›@dhinchcliffe The key: Digital engagement is a single connected continuum… Social Businessenterprise ecosystem customers + world business partners workers integrated vision intranet extranet Internet …with people as the fundamental building block
  • 21. ‹#›@dhinchcliffe So Communities Are Still The Construct - And Building Block #1 • Hierarchies,
 bureaucracies,
 other methods
 of control have value • But we’ve discovered that self- organizing groups of people are the single most powerful human construct - Open Source - Facebook, etc. - Blockchain Tenet #1: Anyone can participate.
 Tenet #2: Create shared value by default.
 …Because They Have Most Scale, Diversity, and Connectedness
  • 22. ‹#›@dhinchcliffe Wirearchy Social Business Emergent Management Theories, Methods for Modern Leadership in the Digital Age blogs wikis enterprise social networks social CMS unified communications online communities IM/Chat e-mail groupware collaboration suites digital organization
 support tools chronologicalevolution Social Technology for Mass Collaboration and Self-Organization •Inspire•Enable•Empower crowdsourcing •Re-imagine •Transform •Improve Network 
 Core Business Practices leadership management operations governance hiring budgeting resource allocation project management product development marketing and sales All of This Is Leading Directly to New Ways to Manage and Work We Started Here We’re Starting to Arrive Here
  • 23. ‹#›@dhinchcliffe Also Giving Rise to The Collaboration Paradox 23 “The More Tools We Have, The Less Connected We Seem”
  • 24. ‹#›@dhinchcliffe And Everyone Is Selecting and Using Digital Workplace Tech Shadow D igital W orkplace For Better Or Worse
  • 25. ‹#›@dhinchcliffe One Potential Solution: A Larger Scale, More Inclusive Solution point-to-point team, department, project enterprise-wide all stakholders, internal and external Hub B Hub A A Multilayered Digital Workplace Strategy supporting layer App A App D App G App F App H App E App C App B App I search compliance analytics records retention backup security community management governance a mass collaboration platform, such as ESN or online community that integrates well a team-scale collaboration platform that integrates well Customers Partners
  • 26. ‹#›@dhinchcliffe Organizations Must Build a Scalable Digital Metabolism for Change Or They Will Not Be Able to Realize These Next Gen Advances
  • 27. (cc) 2017 7Summits, LLC | Creative Commons. Some Rights Reserved. | @dhinchcliffe 7Summits LLC Conclusion: The Ultimate Sustainable Digital Workplace Tech is Platform for Change 27
  • 28. (cc) 2017 7Summits, LLC | Creative Commons. Some Rights Reserved. | @dhinchcliffe 7Summits LLC Most Of All, Don’t Forget: Digital Workplace is About People 28