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Tourism - Top 20 Tips

         David Friesner
      Director of Tourism
  Leicester Shire Promotions
       11th February 2010
 LeicesterShire Tourism Forum
Top Tip 1


• EMULATE and do it
   better!


02/05/10       David Friesner   2
Top Tip 2


• WALK the High Street



02/05/10     David Friesner   3
Top Tip 3



• MESSAGES – always
    customer focused


02/05/10     David Friesner   4
Top Tip 4


• Champion ENERGY
   Champion


02/05/10      David Friesner   5
Top Tip 5


• Top 5 FEEDBACK



02/05/10     David Friesner   6
Top Tip 6


• THANK YOU – yes,
   Thank You!


02/05/10     David Friesner   7
Top Tip 7


• 100% CHECK



02/05/10     David Friesner   8
Top Tip 8


• Public Transport ACCESS



02/05/10     David Friesner   9
Top Tip 9


• EXTRA! EXTRA!
• (Little/no cost)
  (


02/05/10     David Friesner   10
Top Tip 10


• ASK for it - that next
  booking!


02/05/10       David Friesner   11
Top Tip 11


• NUMBERS GAME
• 24 x 7 x 365


02/05/10     David Friesner   12
Top Tip 12


• INVITING?
• INSPIRING?
• Website
02/05/10     David Friesner   13
Top Tip 13


• CLICKS TIME



02/05/10     David Friesner   14
Top Tip 14


• CREDIT worthy?



02/05/10     David Friesner   15
Top Tip 15


• COMPLAINTS Value
• Resolve before...


02/05/10     David Friesner   16
Top Tip 16


• STAFF CHALLENGE
• Another sale
• Solutions
02/05/10     David Friesner   17
Top Tip 17


• BEYOND THE CALL OF
   DUTY


02/05/10     David Friesner   18
Top Tip 18


• ACCURACY



02/05/10     David Friesner   19
Top Tip 19



• 'ASS u me' at your peril!



02/05/10     David Friesner   20
Top Tip 20



• QUALITY counts!
• When did you last check
    yours?

02/05/10       David Friesner   21
Top Tip 21



• And finally…the winner
    is…. yes, go after and
    capture those Awards!

02/05/10      David Friesner   22
Top Tip - Diary
•   Thank you
•   Keep a diary of ‘Tips’ – and record
    what works for you
•   Go for it – and here’s to further
    success in 2010!
•   Questions


02/05/10           David Friesner         23

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Tourism business development presentation Top 20 tips 110210 DF

  • 1. Tourism - Top 20 Tips David Friesner Director of Tourism Leicester Shire Promotions 11th February 2010 LeicesterShire Tourism Forum
  • 2. Top Tip 1 • EMULATE and do it better! 02/05/10 David Friesner 2
  • 3. Top Tip 2 • WALK the High Street 02/05/10 David Friesner 3
  • 4. Top Tip 3 • MESSAGES – always customer focused 02/05/10 David Friesner 4
  • 5. Top Tip 4 • Champion ENERGY Champion 02/05/10 David Friesner 5
  • 6. Top Tip 5 • Top 5 FEEDBACK 02/05/10 David Friesner 6
  • 7. Top Tip 6 • THANK YOU – yes, Thank You! 02/05/10 David Friesner 7
  • 8. Top Tip 7 • 100% CHECK 02/05/10 David Friesner 8
  • 9. Top Tip 8 • Public Transport ACCESS 02/05/10 David Friesner 9
  • 10. Top Tip 9 • EXTRA! EXTRA! • (Little/no cost) ( 02/05/10 David Friesner 10
  • 11. Top Tip 10 • ASK for it - that next booking! 02/05/10 David Friesner 11
  • 12. Top Tip 11 • NUMBERS GAME • 24 x 7 x 365 02/05/10 David Friesner 12
  • 13. Top Tip 12 • INVITING? • INSPIRING? • Website 02/05/10 David Friesner 13
  • 14. Top Tip 13 • CLICKS TIME 02/05/10 David Friesner 14
  • 15. Top Tip 14 • CREDIT worthy? 02/05/10 David Friesner 15
  • 16. Top Tip 15 • COMPLAINTS Value • Resolve before... 02/05/10 David Friesner 16
  • 17. Top Tip 16 • STAFF CHALLENGE • Another sale • Solutions 02/05/10 David Friesner 17
  • 18. Top Tip 17 • BEYOND THE CALL OF DUTY 02/05/10 David Friesner 18
  • 19. Top Tip 18 • ACCURACY 02/05/10 David Friesner 19
  • 20. Top Tip 19 • 'ASS u me' at your peril! 02/05/10 David Friesner 20
  • 21. Top Tip 20 • QUALITY counts! • When did you last check yours? 02/05/10 David Friesner 21
  • 22. Top Tip 21 • And finally…the winner is…. yes, go after and capture those Awards! 02/05/10 David Friesner 22
  • 23. Top Tip - Diary • Thank you • Keep a diary of ‘Tips’ – and record what works for you • Go for it – and here’s to further success in 2010! • Questions 02/05/10 David Friesner 23