Global pricing survey and results. How does your MSP pricing model compare with your peers around the world? Presented with SPC International FKA MSP University. Dec 2013.
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Erick Simpson VP & CIO SPC International Shares MSP Insights
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2. Your Host
Erick Simpson
Erick
Simpson
Vice President & CIO, SPC International
Mr. Simpson is a recognized IT and Managed Services Author,
Speaker and Trainer, and contributor to numerous industry
publications and events. Author of "The Guide to a Successful
Managed Services Practice", the definitive book on Managed
Services, and the follow-ups in MSP University’s Managed Services
Series “The Best I.T. Sales & Marketing BOOK EVER!” and “The
Best I.T. Service Delivery BOOK EVER!”, as well as his newest book
“The Best NOC and Service Desk Operations BOOK EVER!”, Erick
has also co-authored the HTG publication “Peer Power – Powerful
Ideas for Partners from Peers”. Erick's prior experience includes
overseeing the design, development and implementation of
Enterprise-level Help Desks and Call Centers for Fortune 1000
organizations.
Vice President & CIO
SPC International
www.spc-intl.com
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Over 20 years experience in the IT industry
Microsoft MCP, SBSC
Author, Speaker and Trainer
Built Call Centers and Service Desks for
Fortune 1000 Organizations
3. Speaker Spotlight
David Castro
David
Castro
Director, Marketing | Partners & Service Providers at
Kaseya
Mr. Castro drives the Kaseya partner and service provider go-tomarket strategy and leads all marketing functions, including
market analysis, marketing communications, demand generation
and management, and partner enablement and relationship
management. He has more than 15 years of software, hardware,
and services management experience in various commercial
markets, including finance, healthcare, education, and
government. He has presented on a wide variety of channel best
practice topics to VARs, SIs, and MSPs at numerous partner
events, including sessions at CompTIA, SPC International, Ingram
Micro, Marketo, Kaseya, HTG and Autotask.
Director of Marketing
Kaseya
www.Kaseya.com
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Over 15 Years Software/Hardware Services
Experience
Recognized Speaker and Industry Expert on IT
Business Improvement Best Practices
Professional Market Researcher and Demand
Generation Expert
4. Agenda
• Introduction to Kaseya
• Presentation of Kaseya’s 2013 MSP Pricing
Survey Results
• Analysis of Data and Conclusions
5. About Kaseya
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Founded in 2000
Over 10,000 customers and a presence in over 20
countries
Award-winning IT systems management software offered
as SaaS and on-premise
Serving customers across industries including government,
military, retail, healthcare, education, financial, and more
Serving both Managed Service Providers and IT
departments
Gartner Magic Quadrant 2013 – Visionary: Client
Management Tools
New management team and backing from Insight
Venture Partners in 2013
New acquisitions:
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Rover Apps for BYOD
Zyrion Traverse for Cloud & Network Monitoring
365 Command for Office 365 administration
6. The IT Marketplace Is Changing
Source: Gartner (2013), IDC (2012), Forrester (2013), Kaseya (2013), Dell (2013)
9. The Survey & Methodology
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Annual survey of worldwide user base (Q3 2013)
Sample size 1000+
Responses from 20+ countries
Prices converted to $USD at FX rates as of 11/1/13
MSP users with 90 to 45,000 devices under management
MSP users/demographics include
– Break-fix, monitoring only, pure-play MSP, cloud SP, and power-user MSP
– Owners, principals, directors, managers, administrators, technicians
• Simple statistical analysis (median and 1s)
10. Observation 1:
CIOs still need MSPs to help with big IT management issues
Source: Survey of 911 Kaseya Customers
11. Observation 2:
MSPs have evolved beyond break-fix, yet many offer similar core services
Source: Survey of 391 Kaseya Customers
12. Observation 3:
The main MSP pricing model is “tiered” – followed closely by “per-user”
Source: Survey of 611 Kaseya Customers