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Corporate Learning in 2016
Seven trends
shaping the
future
Josh Bersin
Principal, Bersin by Deloitte
March, 2016
Corporate Learning in 2016
Seven trends shaping learning for 2016
The New World of Work: Learning at the Center
1. Economi...
Percent rating trend important
Importance of Human Capital trends to business
Organizational design
Leadership
Culture
Eng...
Shared values and culture
Transparent goals and
projects
Free flow of information and
feedback
People rewarded for
their s...
The overwhelmed employee
The “average” US worker now
spends 25% of their day
reading or answering emails
More than 80% of ...
Productivity is suffering — is technology helping?
US productivity last ten years
1 billion
smartphones
i-Phone
launched
1...
Trend 1: Economics
The learning curve is the
earning curve
Why skills matter so much
Shift to a service and IP-based economy
“Over 300 years of economic history, the
principal and most enduring mechanism
for distribution of wealth and reduction
in...
Trend 2: Learning as Brand
Learning has become your
employment brand
Culture, value, leadership, and career (The Big Four)
What matters to employees
0.00
0.12
0.13
0.22
0.28
0.30
0.00 0.05 0....
Training is key to Millennial engagement
Millennials rate development the #1 job benefit
6%
6%
8%
14%
19%
22%
0% 5% 10% 15...
The Simply Irresistible Organization®
Meaningful
Work
Hands-On
Management
Fantastic
Environment
Growth Opportunity Trust i...
Trend 3: Growth of L&D
Faster than ever
• L&D spending has grown in double digits for four
years in a row
• Leadership development spending grew by 14%
YTY in 201...
Expert and user authored video is taking over
Explosive growth in video content
• Video is now >55% of all internet traffi...
Consumerization of education has arrived
MOOCs are explosive
• 400+ universities. 2,400+ courses.
• 16-18 million students...
12%
6%
26%
13%
Using MOOCs Advanced media (video, gaming,
mobile)
2015 2016
110% Growth
130%
Growth
Companies rapidly matu...
Trend 4: Shift in the mix
Content and curation as king
77%
53%
32%
4%
6%
13%
10%
15%
26%
4%
14%
15%
5%
10%
13%
2009
2012
2015
ILT
Virtual ILT
Online self-study
On the Job
Collab...
The training industry tries to respond
• Average employee spends 6.5 hours a week learning
or trying to learn
• 2/3 of L&D...
12%
15%
26%
24%
Collaboration with educational
institutions
Apprenticeship programs
2015 2016
60%
growth
120% growth
Rapid...
Trend 5: Managing Content
DeClutter L&D
80% of utilization use 1% of the learning
programs
The “Long Tail” of content usage in training
People cannot absorb all w...
Dell-EMC
A modern learning architecture
Design thinking comes to HR
Learning and engagement merge
Telstra, Nike, Bank of America, Deckers Brands
Trend 6: 21st Century career
management
A new opportunity
Career development means
upward progression
Career development means
growth through new experiences
New positions
are offe...
Back office, operational, contingent employees
Top
Management
Senior management
First line management
SMES
(Consultants)
S...
Back office, operational, contingent employees
Top
Management
Senior management
First line management
SMES
(Consultants)
S...
Desired
competencies
(knowledge,
behavior,
skills)
Open positions &
opportunities
Individual
needs/desires
Vision
Strategi...
Innovative approach to development
New expectations for employees
Trend 7: Modernizing L&D
Transformation of the function
The “full stack” L&D professionalLMS
Design Thinking
X-API
Employee Engagement
Analytics
Learning experience design
Video
...
The Chief Learning Officer
is now…
The Chief Capability Officer
The Chief Culture Officer
The Chief Change Officer
The Chi...
Be bold
@MasterCard
250+ MICRO TOPICS
THOUSANDS OF
TECHNOLOGISTS
60+ COUNTRIES
INTRO TO EXPERT
in
covering
from
COMPLEMENTINGLEARNING
WITH DIGITAL SOLUTIONS
building a world-class
learning infrastructure
diversifying learning
modaliti...
CHANGE THE LEARNING
VOCABULARY
recommend
consume
discover
● ● ●
Xerox Services – The New Learning Ecosystem
Xerox Services Learning
Eco-System
Learning has shifted to also
include mindset of the
employee as a highly
effective crea...
Moving to a Connected Learning Culture
Blurring the lines between learning and work – learning is continuous…
learning is ...
The mindset…driving the employee experience
Learning is shifting from one-to-many ….. to many-to-many
Learning is shifting...
Learning is critical to business
performance…it makes up the
sustainable and innovative nature
of your business.
Learning ...
75%
of the workforce
In less than 4 years the
Millennial’s and Gen Z’s will
make up...
Pathway Learning
• Competency driven – offers a guided
path around specific competency
• It’s about learning; NOT completi...
XSU Ecosystem is
Driving a Connected
Learning Culture
XSU Learner
Community
Structured Learning
XSU Pathways
On-demand Lea...
© 2015 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design® and “Work Can Work Better” are trademarks of Xero...
Embedding learning into everyday life.
Reinventing the Learning Experience, March 23nd 2016
Giuseppe Auricchio, Executive ...
Continuous &
Cross-context
Learner-led
& Social
Data-Driven
(Output & Input)
OMNI-LEARNING
Home
Workspace
Work trip
Customer premise
A program
MOOC on “Customer
Management”
Feedback from your boss on
proposal for ...
Assess Personal Needs Explicate Learning
Moments
Enable Learning Assess & Revise
1. Assess
Personal
Needs
2. Explicate
Learning
Moments
3. Enable the
Learning Cycle
4. Assess &
Revise
Build
new
learning
journeys
Become
Engine
for
Digital
Mindset
Thank You
@Davidblake @Degreed
Degreed LENS Event: Reinventing the Learning Experience - March 23rd, 2016, New York City
Degreed LENS Event: Reinventing the Learning Experience - March 23rd, 2016, New York City
Degreed LENS Event: Reinventing the Learning Experience - March 23rd, 2016, New York City
Degreed LENS Event: Reinventing the Learning Experience - March 23rd, 2016, New York City
Degreed LENS Event: Reinventing the Learning Experience - March 23rd, 2016, New York City
Degreed LENS Event: Reinventing the Learning Experience - March 23rd, 2016, New York City
Degreed LENS Event: Reinventing the Learning Experience - March 23rd, 2016, New York City
Degreed LENS Event: Reinventing the Learning Experience - March 23rd, 2016, New York City
Degreed LENS Event: Reinventing the Learning Experience - March 23rd, 2016, New York City
Degreed LENS Event: Reinventing the Learning Experience - March 23rd, 2016, New York City
Degreed LENS Event: Reinventing the Learning Experience - March 23rd, 2016, New York City
Degreed LENS Event: Reinventing the Learning Experience - March 23rd, 2016, New York City
Degreed LENS Event: Reinventing the Learning Experience - March 23rd, 2016, New York City
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Are you ready for today's learners?

According to new research by Degreed, only 18% of workers would recommend their employer's L&D opportunities to a colleague; they're disengaged and looking elsewhere for their learning and growth experiences. In this exclusive, free invitation-only event you will hear from prominent industry analyst, Josh Bersin, about innovative approaches to corporate learning in the 21st century.

Through a series of case studies and interactive discussion, you will also connect with some of the most forward thinking L&D leaders to share what they're learning about how to build more engaging, more responsive digital learning experiences.

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Degreed LENS Event: Reinventing the Learning Experience - March 23rd, 2016, New York City

  1. 1. Corporate Learning in 2016 Seven trends shaping the future Josh Bersin Principal, Bersin by Deloitte March, 2016
  2. 2. Corporate Learning in 2016 Seven trends shaping learning for 2016 The New World of Work: Learning at the Center 1. Economics: The Learning Curve is the Earning Curve 2. Brand: Learning as Employment Brand 3. Growth of Corporate L&D: Faster than Ever 4. Shift in the Learning Mix: Content and Curation as King 5. Managing Content: Today’s New Challenge 6. 21st Century Career Management: A New Opportunity 7. Modernizing L&D: Transformation of the Function
  3. 3. Percent rating trend important Importance of Human Capital trends to business Organizational design Leadership Culture Engagement 92% 89% 86% 85% Learning Design thinking Skills of HR organization People analytics Digital HR Workforce management 77% 74% 71% 84% 79% 78% % very important 2016 56% 57% 54% 48% 44% 39% 36% 36% 32% 28% % very important 2015 … 50% 50% 39% … 39% 29% … …
  4. 4. Shared values and culture Transparent goals and projects Free flow of information and feedback People rewarded for their skills and abilities, not position Organizational design A network of teams B A DCF A C D E B G How things were How things “are” How things work E
  5. 5. The overwhelmed employee The “average” US worker now spends 25% of their day reading or answering emails More than 80% of all companies rate their business “highly complex” or “complex” for employees. The average mobile phone user checks their device 150 times a day. The “average” US worker works 47 hours and 49% work 50 hours or more per week, with 20% at 60+ hours per week 40% of the US population believes it is impossible to succeed at work and have a balanced family life. Sources: Deloitte Human Capital Trends 2014 and 2015 Fewer than 16% of companies have a program to “simplify work” or help employees deal with stress.
  6. 6. Productivity is suffering — is technology helping? US productivity last ten years 1 billion smartphones i-Phone launched 100 million Twitter users
  7. 7. Trend 1: Economics The learning curve is the earning curve
  8. 8. Why skills matter so much Shift to a service and IP-based economy
  9. 9. “Over 300 years of economic history, the principal and most enduring mechanism for distribution of wealth and reduction in inequality is the diffusion of skills and knowledge.” Why learning is so important to employees The learning curve is the earning curve
  10. 10. Trend 2: Learning as Brand Learning has become your employment brand
  11. 11. Culture, value, leadership, and career (The Big Four) What matters to employees 0.00 0.12 0.13 0.22 0.28 0.30 0.00 0.05 0.10 0.15 0.20 0.25 0.30 0.35 Year founded (age) Compensation & benefits Work life balance Career opportunities Senior leadership Culture and values Correlation of employment factors to Glassdoor recommendations as place to work Culture and leadership are 3X more important than salary in your employment brand. Career development and learning are almost 2X more important than comp, benefits, and work environment.
  12. 12. Training is key to Millennial engagement Millennials rate development the #1 job benefit 6% 6% 8% 14% 19% 22% 0% 5% 10% 15% 20% 25% Greater vacation allowance Retirement funding Free private healthcare Cash bonuses Flexible working hours Training and development Millennials in the workforce For Millennials, “Training and development” is the most coveted job benefit Source: KPCB Percent indicating job benefit in first place
  13. 13. The Simply Irresistible Organization® Meaningful Work Hands-On Management Fantastic Environment Growth Opportunity Trust in Leadership Autonomy Clear transparent goals Flexible, humane work environment Facilitated talent mobility Mission and purpose Selection to Fit Coaching & feedback Recognition rich culture Career growth in many paths Investment in people, trust Small Teams Leadership Development Open flexible workspace Self and formal development Transparency and communication Time for Slack Modern Performance Management Inclusive, diverse culture High impact learning culture Inspiration A Focus on Simplicity
  14. 14. Trend 3: Growth of L&D Faster than ever
  15. 15. • L&D spending has grown in double digits for four years in a row • Leadership development spending grew by 14% YTY in 2014, highest growth in decade, to over $15 billion • Learning technology (LMS) spending grew by 21% in 2014, representing a major “technology replacement” cycle beginning • More than $6.4 billion of financing invested in education and training companies in 2015 (up from 3.2 Billion in 2011) The corporate learning market A hot growth marketplace
  16. 16. Expert and user authored video is taking over Explosive growth in video content • Video is now >55% of all internet traffic and mobile is now over 60% (KP Internet Trends 12/2015) • 35 Million people have enrolled in MOOCs in the last four years, with 2015 enrollments doubling 2014 (Class Central) • Over 50% of learners use mobile for more than 1/3 of their learning (Degreed) • India is estimated to be a $3-4 billion market for corporate learning and MOOCs
  17. 17. Consumerization of education has arrived MOOCs are explosive • 400+ universities. 2,400+ courses. • 16-18 million students. • Harvard has an in-house course production studio with over 50 staff, including specialists in instructional design, production, research, technical operations, and program support
  18. 18. 12% 6% 26% 13% Using MOOCs Advanced media (video, gaming, mobile) 2015 2016 110% Growth 130% Growth Companies rapidly maturing their approaches (% of companies rating their practices “excellent”) Source: Deloitte Global Human Capital Trends 2016, n=7,000 Digital content everywhere Companies are adopting MOOCs and video
  19. 19. Trend 4: Shift in the mix Content and curation as king
  20. 20. 77% 53% 32% 4% 6% 13% 10% 15% 26% 4% 14% 15% 5% 10% 13% 2009 2012 2015 ILT Virtual ILT Online self-study On the Job Collaboration ILT shrinking in volume, growing in importance Online and collaborative learning Is finally working OTJ and apprenticeship is growing rapidly Today only 16% of L&D spending is allocated to instructor delivery, vs. 21% in 2011 and 33% in 2006” Bersin Corporate Learning Factbook® 2015 Shifting resources away from ILT, toward online and on the job Huge shift in content strategy
  21. 21. The training industry tries to respond • Average employee spends 6.5 hours a week learning or trying to learn • 2/3 of L&D leaders believe learners should use learning every week or more. • CLOs say L&D is “wildly out of sync” with how people learn…. • Employees rate L&D -31% net promoter score L&D is Not Keeping Up • (49% would not recommend and only 18% would recommend their training dept.)
  22. 22. 12% 15% 26% 24% Collaboration with educational institutions Apprenticeship programs 2015 2016 60% growth 120% growth Rapid rise in programs to build new career skills (Nursing, Technology, IT) Need for new career management Apprenticeship programs Deloitte Human Capital Trends
  23. 23. Trend 5: Managing Content DeClutter L&D
  24. 24. 80% of utilization use 1% of the learning programs The “Long Tail” of content usage in training People cannot absorb all we give them Typical learning portfolio: Lots of waste
  25. 25. Dell-EMC A modern learning architecture
  26. 26. Design thinking comes to HR
  27. 27. Learning and engagement merge Telstra, Nike, Bank of America, Deckers Brands
  28. 28. Trend 6: 21st Century career management A new opportunity
  29. 29. Career development means upward progression Career development means growth through new experiences New positions are offered to me I seek out and find new opportunities Development $ focuses on senior leaders Development $ is applied to all roles and functions My manager decides when I am ready for a new position I decide when I’m ready to change roles My manager helps me plan my career My manager, mentor, and others help me find job opportunities Taking a new assignment can be risky Moving to a new position is respected and considered key to growth Career management today Building the new career Traditional Today
  30. 30. Back office, operational, contingent employees Top Management Senior management First line management SMES (Consultants) Senior specialists Functional specialists/front-line employees Middle management Career management The traditional view
  31. 31. Back office, operational, contingent employees Top Management Senior management First line management SMES (Consultants) Senior specialists Functional specialists/front-line employees Middle management Career management The reality Contract hire Job intern Developmental assignment Lateral promotion Stretch assignment External assignment Upward promotion Lateral assignment New assignment Part time loan New candidate New leader Exec succession
  32. 32. Desired competencies (knowledge, behavior, skills) Open positions & opportunities Individual needs/desires Vision Strategic initiatives Desired business outcomes Values Mission Organization needs Mobility Strengths Development needs Career aspirations Annual goals Succession management Career development Individual Development Plan (IDP) Strategic competencies Workforce planning Performance management Development planning A method for bringing the talent system together The talent mobility formula
  33. 33. Innovative approach to development New expectations for employees
  34. 34. Trend 7: Modernizing L&D Transformation of the function
  35. 35. The “full stack” L&D professionalLMS Design Thinking X-API Employee Engagement Analytics Learning experience design Video Social systems MOOCs Performance SupportContent tools Product Management Professional Development Coaching Content Management GamificationMetadata Taxonomies UI Design Instructional design Mobile app design Career management Adaptive Learning Spaced learning Culture Neuroscience Digital HR hits L&D The new skills and roles for L&D
  36. 36. The Chief Learning Officer is now… The Chief Capability Officer The Chief Culture Officer The Chief Change Officer The Chief Engagement Officer The Chief Career Officer You: The bold CLO
  37. 37. Be bold
  38. 38. @MasterCard
  39. 39. 250+ MICRO TOPICS THOUSANDS OF TECHNOLOGISTS 60+ COUNTRIES INTRO TO EXPERT in covering from
  40. 40. COMPLEMENTINGLEARNING WITH DIGITAL SOLUTIONS building a world-class learning infrastructure diversifying learning modalities growing skills ● ● ● ● ● ●
  41. 41. CHANGE THE LEARNING VOCABULARY recommend consume discover ● ● ●
  42. 42. Xerox Services – The New Learning Ecosystem
  43. 43. Xerox Services Learning Eco-System Learning has shifted to also include mindset of the employee as a highly effective creative contributor to the success of the organization.
  44. 44. Moving to a Connected Learning Culture Blurring the lines between learning and work – learning is continuous… learning is work and work is learning!
  45. 45. The mindset…driving the employee experience Learning is shifting from one-to-many ….. to many-to-many Learning is shifting from mandated, generic….to anytime, personalized
  46. 46. Learning is critical to business performance…it makes up the sustainable and innovative nature of your business. Learning IS the competitive edge for the organization. With learning, we expand, grow, thrive, and win. Without learning, we stagnate, shrink, and lose. Moving Toward the 2020 Learning Culture
  47. 47. 75% of the workforce In less than 4 years the Millennial’s and Gen Z’s will make up...
  48. 48. Pathway Learning • Competency driven – offers a guided path around specific competency • It’s about learning; NOT completions • True micro-learning of 4 – 7 minutes bursts of information • Keeps the flow of work and learning continuous • Easy to track • Celebrates daily, weekly, monthly, annual, and lifetime success • Follows you anywhere with a portable transcript of your learning experiences.
  49. 49. XSU Ecosystem is Driving a Connected Learning Culture XSU Learner Community Structured Learning XSU Pathways On-demand Learning A sequence of learning activities that drives employees to reach proficiency in their job in the shortest possible time. Through a true micro-learning design of short 4 – 7 minute bursts of information and always assessable, XSU Pathways keep the flow of work and learning at the same time. XSU The Commons Social, Advisor Learning A peer-driven collaborative learning environment where people can connect and collaborate on best practices Gold winner of the Brandon Hall Award for “Most Unique and Innovative Learning Development Program”. A more structured learning environment that offers an LMS., LCMS for course development, gamification, and evaluations/assessments. Reporting, trending, and completions all available through dashboards.
  50. 50. © 2015 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design® and “Work Can Work Better” are trademarks of Xerox Corporation in the United States and/or other countries.
  51. 51. Embedding learning into everyday life. Reinventing the Learning Experience, March 23nd 2016 Giuseppe Auricchio, Executive Director – Learning Innovation, IESE
  52. 52. Continuous & Cross-context Learner-led & Social Data-Driven (Output & Input) OMNI-LEARNING
  53. 53. Home Workspace Work trip Customer premise A program MOOC on “Customer Management” Feedback from your boss on proposal for client IESE Insight article on customer centricity Meeting with client IESE “Advanced Management Program”
  54. 54. Assess Personal Needs Explicate Learning Moments Enable Learning Assess & Revise
  55. 55. 1. Assess Personal Needs 2. Explicate Learning Moments 3. Enable the Learning Cycle 4. Assess & Revise
  56. 56. Build new learning journeys Become Engine for Digital Mindset
  57. 57. Thank You
  58. 58. @Davidblake @Degreed
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Are you ready for today's learners? According to new research by Degreed, only 18% of workers would recommend their employer's L&D opportunities to a colleague; they're disengaged and looking elsewhere for their learning and growth experiences. In this exclusive, free invitation-only event you will hear from prominent industry analyst, Josh Bersin, about innovative approaches to corporate learning in the 21st century. Through a series of case studies and interactive discussion, you will also connect with some of the most forward thinking L&D leaders to share what they're learning about how to build more engaging, more responsive digital learning experiences.

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