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9 CONVERSATIONS9 CONVERSATIONS
A WEBINAR ONA WEBINAR ON
DESIGNINGDESIGNING
CONVERSATIONS FORCONVERSATIONS FOR
CHANGECHANGE
+
ABOUT ME!ABOUT ME!
+
Physicist  Industrial Designer
Industrial Designer  Uxer
U  F ilit tUxer  Facilitator
Facilitator  Design Thinking Trainer
Trainer  Podcaster
Podcaster  Soon to be Author
+
Podcaster  Soon to be Author
+
+
+
Learn more @ bit.ly/9conversationsbook
+
@ y
WHY DO CONVERSATIONSWHY DO CONVERSATIONS
MATTER?MATTER?
+
WHICH CONVERSATIONSWHICH CONVERSATIONS
MATTER?MATTER?
+
WHAT IS A CONVERSATION?WHAT IS A CONVERSATION?
+
WHY DO CONVERSATIONSWHY DO CONVERSATIONS
NEED TO BE DESIGNED?NEED TO BE DESIGNED?
+
I h th t ll dI hope that all sounds
awesome…awesome…
anyplace else you’d rather be?
+
SSo..
WHY DO CONVERSATIONS
MATTER?MATTER?
+
O li b iltOur lives are built one
conversation at a time!conversation at a time!
+
O li d fi d b thOur lives are defined by the
conversations we can andconversations we can and
can’t have.
+
TEACHING INNOVATIONTEACHING INNOVATION
WITHOUT CHANGING THEWITHOUT CHANGING THE
RULES OF INNOVATION
LEADS TO … FRUSTRATION.
+
C ti bConversations can be:
Awesome, Productive, Sloppy,
Chaotic, Contentious, Warm,
Cold Confusing ForwardCold, Confusing, Forward-
moving, Stuck or…g,
C ti Cl d Fl id!Creative, Clear and Fluid!
+
WHAT CONVERSATIONS NEEDWHAT CONVERSATIONS NEED
TO BE DESIGNED?TO BE DESIGNED?
Off sites
Stand ups
Check ins
One on ones
Family meetings
Coaching callsCoaching calls
All hands
Brainstorms
WorkshopsWorkshops
Retreats
Culture
+
WHAT CONVERSATIONS AM IWHAT CONVERSATIONS AM I
ALLOWED TO DESIGN?ALLOWED TO DESIGN?
WHICH AM I NOT ALLOWED
TO TOUCH?TO TOUCH?
+
Conversation design sounds a
bit t ti i ’t it j tbit pretentious… isn’t it just
“facilitation”?facilitation ?
+
I SEE CONVERSATIONSI SEE CONVERSATIONS…
+
OVERDESIGNINGOVERDESIGNING….
+
+
SHIFT THE INTERFACESHIFT THE INTERFACE
+ Photo by Daria Nepriakhina on Unspla
SHIFT THE INTERFACESHIFT THE INTERFACE
TO SHIFT THE CONVERSATIONTO SHIFT THE CONVERSATION
+ Photo by Margarida CSilva on Unsplas
DURABILITY OPENNESSDURABILITY
AND
OPENNESS
ANDAND
FLEXIBLITY
AND
ENERGY
+ Photo by Margarida CSilva on Unsplas
INTERFACE AND SPACE MATTERINTERFACE AND SPACE MATTER
+
THREE TABLES TWO SPACESTHREE TABLES TWO SPACES
+
SAGE ON THE STAGE!?SAGE ON THE STAGE!?
+
WHAT CHANGED?WHAT CHANGED?
WHICH SPACE IS “RIGHT”?WHICH SPACE IS RIGHT ?
+
WHAT ARE THE
LEVERS OF DESIGN
AVAILABLE TO US?
(more on that later)( )
+
IS THERE AN OPERATINGIS THERE AN OPERATING
SYSTEM FORSYSTEM FOR
CONVERSATIONS?
+
O O O )OBVIOUSLY I THINK SO! ;-)
+
WHY CONVERSATIONS MATTERWHY CONVERSATIONS MATTER
 THE STRUCTURE OF CONVERSATIONS THE STRUCTURE OF CONVERSATIONS
 9 CONVERSATIONS 9 CONVERSATIONS
 DEMO ON MURAL DEMO ON MURAL
 THREE MODES OF CREATIVE THREE MODES OF CREATIVE
CONVERSATIONS
 CONVERSATION OS CANVAS
+
WHAT IS A CONVERSATION?WHAT IS A CONVERSATION?
+
WHAT IS A CONVERSATION?WHAT IS A CONVERSATION?
AN INVITATION
+
INVITATION INTERFACEINVITATION + INTERFACE
AN INVITATION THROUGH AN INTERFACE
+
BUILDING A THREADBUILDING A THREAD…
AN INVITATION THROUGH AN INTERFACE
STARTS A THREAD…STARTS A THREAD
+
TAKING TURNSTAKING TURNS…
TAKING TURNS…
+
FINDING A CADENCEFINDING A CADENCE
+
ONE ON ONEONE ON ONE
+
SHARING INTERNAL THOUGHTSSHARING INTERNAL THOUGHTS
+
BUILDING AGREEMENTSBUILDING AGREEMENTS
+
DESIGNER TO CUSTOMERDESIGNER TO CUSTOMER
+
LEADER TO TEAMLEADER TO TEAM
+
WHY CONVERSATIONS MATTERWHY CONVERSATIONS MATTER
THE STRUCTURE OF CONVERSATIONSTHE STRUCTURE OF CONVERSATIONS
 9 CONVERSATIONS 9 CONVERSATIONS
 DEMO ON MURAL DEMO ON MURAL
 THREE MODES OF CREATIVE THREE MODES OF CREATIVE
CONVERSATIONS
 CONVERSATION OS CANVAS
+
WHY 9 CONVERSATIONS?!WHY 9 CONVERSATIONS?!
+
BIG AND SMALLBIG AND SMALL
+
INTERNAL AND EXTERNALINTERNAL AND EXTERNAL
+
4 CORE CONVERSATIONS4 CORE CONVERSATIONS
+
4 CORE CONVERSATIONS4 CORE CONVERSATIONS
+
4 CORE CONVERSATIONS4 CORE CONVERSATIONS
+
4 CORE CONVERSATIONS4 CORE CONVERSATIONS
+
4 CORE CONVERSATIONS4 CORE CONVERSATIONS
+
4 CORE CONVERSATIONS4 CORE CONVERSATIONS
+
4 CORE CONVERSATIONS4 CORE CONVERSATIONS
+
WHAT’S MISSING IN MY MAP?WHAT’S MISSING IN MY MAP?
+
WHAT’S MISSING IN MY MAP?WHAT’S MISSING IN MY MAP?
+
4 CONNECTING CONVERSATIONS4 CONNECTING CONVERSATIONS
+
FACILITATIONFACILITATION
+
PRODUCT DESIGNPRODUCT DESIGN
+
COACHINGCOACHING
+
REFLECTIONREFLECTION
+
MY FOCUSMY FOCUS…
+
MY BLIND SPOTSMY BLIND SPOTS…
+
WHAT HOLDS THE WHOLE?
+
WHAT HOLDS THE WHOLE?
+
WHAT HOLDS THE WHOLE?
+
WHY CONVERSATIONS MATTERWHY CONVERSATIONS MATTER
THE STRUCTURE OF CONVERSATIONSTHE STRUCTURE OF CONVERSATIONS
9 CONVERSATIONS9 CONVERSATIONS
 DEMO ON MURAL DEMO ON MURAL
 THREE MODES OF CREATIVE THREE MODES OF CREATIVE
CONVERSATIONS
 CONVERSATION OS CANVAS
+
WHAT’S ON YOUR RADAR?WHAT’S ON YOUR RADAR?
+
+
LET’S SWITCH INTERFACES!LET’S SWITCH INTERFACES!
+
LET’S TAKE SOME QUESTIONS?LET’S TAKE SOME QUESTIONS?
+
WHY CONVERSATIONS MATTERWHY CONVERSATIONS MATTER
THE STRUCTURE OF CONVERSATIONSTHE STRUCTURE OF CONVERSATIONS
9 CONVERSATIONS9 CONVERSATIONS
DEMO ON MURALDEMO ON MURAL
 THREE MODES OF CREATIVE THREE MODES OF CREATIVE
CONVERSATIONS
 CONVERSATION OS CANVAS
+
CINTERFACES MATTER
+
+
NARROW PIPES AND FAT PIPESNARROW PIPES AND FAT PIPES
+
Key and Peele Text Message Confusion
htt // t b / t h? l XS7
+
https://www.youtube.com/watch?v=naleynXS7yo
OLET’S TALK ABOUT THREADS…
+
NARRATIVE!NARRATIVE!
+
http://theconversationfactory.com/think-alone-think-together/
+
+
+
+
A MESSY CREATIVE PROCESSA MESSY CREATIVE PROCESS…
+
WITH “PHASES” TO GUIDE USWITH “PHASES” TO GUIDE US
+
“THE” CREATIVE PROCESS“THE” CREATIVE PROCESS…
+
DO NOT QUENCH YOUR INSPIRATIONDO NOT QUENCH YOUR INSPIRATION
AND YOUR IMAGINATION;
DO NOT BECOME THE SLAVE OF YOUR
MODEL.
Vincent Van Goghg
+
THE CREATIVE PROCESSTHE CREATIVE PROCESS:
With thanks to Dave Grey/Gamestorming
+
O f CTHE 3 MODES of CREATIVE
CONVERSATIONSCONVERSATIONS
+
C O OUSE THE SPACE TO SUPPORT
THE NARRATIVE THREADTHE NARRATIVE THREAD
+
CREATIVE CONVERSATIONSCREATIVE CONVERSATIONS…
Build shared Thread…Powerful Invitation to a
shared space
Align on clear set of Goals!
shared space…
EXPLOREOPEN CLOSE
+
3 ACT PLAY3 ACT PLAY
+
3 ACT JOURNEY MAP3 ACT JOURNEY MAP
+
SO…
+
CONVERSATIONS ARECONVERSATIONS ARE
EXPERIENCES THATEXPERIENCES THAT
CAN BE DESIGNEDCAN BE DESIGNED
LIKE ANY OTHERLIKE ANY OTHER
EXPERIENCEEXPERIENCE.
+
CONVERSATIONS MATTERCONVERSATIONS MATTER
+
AND HAVE STRUCTUREAND HAVE STRUCTURE
+
O GTHEY HAVE LEVERS OF DESIGN
+
USE NARRATIVE THREADS…
+
O f CUSE THE 3 MODES of CREATIVE
CONVERSATIONSCONVERSATIONS
+
O OFOR ANOTHER TIME….
+
+
https://www.youtube.com/watch?v=mh1tyKYECjY
OC O CO OFOCUS ON THE CONVERSATIONS
THAT MATTERTHAT MATTER
+
THANKS FOR BEING HERE!
+
SUPPORT THE BOOK!
+
Learn more @ bit.ly/9conversationsbook
+
@ y
STAY IN TOUCH:
DANIEL@TheConversationFactory.com@ y
www.TheConversationFactory.com
+

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9 conversations MURAL webinar