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The Art and Science of Onboarding

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Ted Tencza
Ted Tencza

Onboarding - CTO Summit Sydney presentation

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THE ART AND SCIENCE OF ONBOARDING Ted Tencza CTO - finder.com.au @darthted
BACKGROUND Designed Atlassian's onboarding program “Bootcamp” Designed Bigcommerce's onboarding program Designed finder.com.au’s onboarding program
QUESTIONS https://www.flickr.com/photos/jamuraa/813966437 10
1 DO DEVELOPERS HAVE ACCESS TO ALL NECESSARY SYSTEMS AND ACCOUNTS CREATED BEFORE THEY START?
2 DOES YOUR COMPANY HAVE A SPECIFIC LIST OF GOALS TO ACCOMPLISH FOR THE ONBOARDING? https://www.flickr.com/photos/anitacanita/2106907984
3 DO THE GOALS EXPLAIN AND RE-ENFORCE COMPANY VALUES AND MISSION? https://www.flickr.com/photos/inkybob/122476158
ARE THE PEOPLE INVOLVED ACTIVE MEMBERS OF THE TEAM TRAINED ON HOW TO DELIVER INFORMATION? Not HR. https://www.flickr.com/photos/menlopics/3928252097 4
5 DO DEVELOPERS HAVE A FULLY FUNCTIONING DEV ENVIRONMENT BEFORE LUNCH?
6 DO DEVELOPERS WRITE AND COMMIT NON-TRIVIAL CODE FOR PRODUCTION SYSTEMS ON THE FIRST DAY? https://www.flickr.com/photos/adactio/8371213156
7 ARE DEVELOPERS INSTRUCTED IN HIDDEN/INSTITUTIONAL KNOWLEDGE EARLY ON? https://www.flickr.com/photos/aigle_dore/6365101775
8 DO DEVELOPERS HAVE A DESIGNATED PERSON THEY CAN GO TO FOR HELP?
9 IS THE PROGRAM MOSTLY UNIFORM BETWEEN LOCATIONS, BETWEEN TEAMS, AND FOR VARYING SENIORITY LEVELS?
10 IS THE ONBOARDING PROGRAM REGULARLY IMPROVED WITH INPUT FROM NEW HIRES AND PARTICIPANTS?
THANK YOU Ted Tencza http://www.meetup.com/Syd-Technology- Leaders/ @darthted

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The Art and Science of Onboarding

  • 1. THE ART AND SCIENCE OF ONBOARDING Ted Tencza CTO - finder.com.au @darthted
  • 2. BACKGROUND Designed Atlassian's onboarding program “Bootcamp” Designed Bigcommerce's onboarding program Designed finder.com.au’s onboarding program
  • 4. 1 DO DEVELOPERS HAVE ACCESS TO ALL NECESSARY SYSTEMS AND ACCOUNTS CREATED BEFORE THEY START?
  • 5. 2 DOES YOUR COMPANY HAVE A SPECIFIC LIST OF GOALS TO ACCOMPLISH FOR THE ONBOARDING? https://www.flickr.com/photos/anitacanita/2106907984
  • 6. 3 DO THE GOALS EXPLAIN AND RE-ENFORCE COMPANY VALUES AND MISSION? https://www.flickr.com/photos/inkybob/122476158
  • 7. ARE THE PEOPLE INVOLVED ACTIVE MEMBERS OF THE TEAM TRAINED ON HOW TO DELIVER INFORMATION? Not HR. https://www.flickr.com/photos/menlopics/3928252097 4
  • 8. 5 DO DEVELOPERS HAVE A FULLY FUNCTIONING DEV ENVIRONMENT BEFORE LUNCH?
  • 9. 6 DO DEVELOPERS WRITE AND COMMIT NON-TRIVIAL CODE FOR PRODUCTION SYSTEMS ON THE FIRST DAY? https://www.flickr.com/photos/adactio/8371213156
  • 10. 7 ARE DEVELOPERS INSTRUCTED IN HIDDEN/INSTITUTIONAL KNOWLEDGE EARLY ON? https://www.flickr.com/photos/aigle_dore/6365101775
  • 11. 8 DO DEVELOPERS HAVE A DESIGNATED PERSON THEY CAN GO TO FOR HELP?
  • 12. 9 IS THE PROGRAM MOSTLY UNIFORM BETWEEN LOCATIONS, BETWEEN TEAMS, AND FOR VARYING SENIORITY LEVELS?
  • 13. 10 IS THE ONBOARDING PROGRAM REGULARLY IMPROVED WITH INPUT FROM NEW HIRES AND PARTICIPANTS?
  • 14. THANK YOU Ted Tencza http://www.meetup.com/Syd-Technology- Leaders/ @darthted