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DECIDING
TOGETHER
UX London
Dan Klyn
Deciding Together Workshop - UX London 2016
http://iainstitute.org
Three Tools for
Deciding Together
DESIGN IS
THE
RENDERING
OF INTENT
Jared Spool
Consensus is a con
Coherence from durable agreement
1. Dumb Models
Deciding Together Workshop - UX London 2016
Deciding Together Workshop - UX London 2016
Deciding Together Workshop - UX London 2016
Deciding Together Workshop - UX London 2016
“Now that I see it…”
Deciding Together Workshop - UX London 2016
Deciding Together Workshop - UX London 2016
Deciding Together Workshop - UX London 2016
Find a Job
Partners
Seeking
Employment
UMJobs.org
Schedules
Academic HR Staff HR
HR
Professionals
Community of
Practice
Procedures
Workplace
Improvement
Manage
Celebrating
Professional
Development
Health
Family
Retirement
More Rewards
Emergency
Hardship
Program
Compliance
Hotline
Shared
Services
Center
Wolverine
Access
SPG
Ask HR
Staffing
Leaves of
Absence
Compensation
and
Classification
Remote
Employment
Return to Work
Mediation
Services
Workplace
Climate
Assessment
Campus
Commitment
Nondiscriminat
ion Policy
Diversity
Matters
Voices of the
Staff
Diversity
Around
Campus
Recruiting and
Employment
Services
Successful
Employee
Selection
Temporary
Staffing
Services
Retention
Toolkit
Termination
Unit Cutoff
Calendar
Retirement
Swag
E-Verify
UMatter
Candy J.
Johnson
Award
Distinguished
Diversity
Leadership
Award
James T.
Neubacher
Award
President’s
Staff
Innovation
Award
Service
Awards
Staff Stories
HR
Development
Career
Development
Resources
Career Path
Navigator
MHealthy Abuse Hurts
Heath and
Medical
Benefits
Benefits Forms
Health Plan
Navigator
Benefits Plan
Rates
Health Plans
Financial
Work/Life
Resource
Center
Kids Kare at
Home
Early
Childhood
Education and
Care
Child Care
Centers
News
Mission and
Vision
Service Areas
Contact +
Directions
Strategic Plan
Confidentiality
Statement
Statement on
Stewardship
Other plans (insurance, etc.)
Content from
Uniquely
Michigan
Living and
Working in Ann
Arbor
Police
Department
Oversight
Committe
Office of
Institutional
Equity
Prescription
Drug Plans
Dental Plan Vision Plan
Regional
Campuses
Get a Job
Do Your Work
Take Care
About UMHR
GOOD FOR
• Establishing what “things” are
• Relative understanding of scale
• Shake loose from UI-centricity
Make A Dumb Model
10min
• A physical inventory
of the things
A discussionabout how these two things relate.
From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
The one thing is more important,or
there’s more of one thing, in relation to
the other thing.
From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
The one is a sub-set of the other, and is
of central importanceto the latter.
From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
The one is a sub-set of the otherbut is
not core, just a part.
From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
That’s no moon...
From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
The two things are related however the
smaller exists or has presence beyond
the larger.
From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
The two things are related, the smaller is not
a part of the larger, exists or has presence
beyond the larger and is further away in
relevance or importanceto
the conversation.
From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
Make A Dumb Model
10min
• A physical inventory
of the things
Make Another Dumb Model
10min
• A perceptual inventory
of thing doing
SHOW
&
TELL
Deciding Together Workshop - UX London 2016
2. Tetrad Analysis
from the work of Marshall McLuhan
As Tom Wolfe has aptly inquired,
What if McLuhan is right?
Suppose he is what he sounds
like—
the most important thinker since
Newton, Darwin, Freud, Einstein
and Pavlov?
Deciding Together Workshop - UX London 2016
any understanding
of social and cultural change
is impossible without a
knowledge of the way media
work as environmentsMassage
Tetrad Analysis
reverse
into
documentation
retrieve
dirt + stick
obsolesce
chalkboard
COOLenhance
extent of what we
can talk about
together in real
time
WHITEBOARD
Deciding Together Workshop - UX London 2016
reverse
into
depiction
retrieve
maquettes
obsolesce
comps
enhance
ability of architect
to describe what
might be good to
do
COOL
WIREFRAME
reverse
into
the product itself
retrieve
structural engineer’s
“working drawings”
obsolesce
comps
HOT
enhance
ability of designers
to indicate how the
UI should be built
WIREFRAME
Deciding Together Workshop - UX London 2016
Deciding Together Workshop - UX London 2016
Tetrad Analysis
Refactor Your Dumb Model
based on Tetrad Analysis
of your Metaphor
15min
3. Performance
Continuums
From the work of
Richard Saul Wurman
Deciding Together Workshop - UX London 2016
Deciding Together Workshop - UX London 2016
Deciding Together Workshop - UX London 2016
Deciding Together Workshop - UX London 2016
Deciding Together Workshop - UX London 2016
EITHER / OR
VS
Deciding Together Workshop - UX London 2016
A map is not the territory it represents,
but, if correct, it has a similar structure
to the territory, which accounts
for its usefulness.
- Korzybski
YET
Deciding Together Workshop - UX London 2016
Deciding Together Workshop - UX London 2016
Deciding Together Workshop - UX London 2016
Deciding Together Workshop - UX London 2016
Deciding Together Workshop - UX London 2016
4 3 2 1 0 1 2 3 4 55
Aesthetics Tangibility
GOOD FOR
- Externalizing internal will
- Depersonalizing direction-setting
- Setting goals and establishing O’s (vs KR)
- Measuring the gap betweencurrent state
and desired future state(s)
Modeling stakeholders’ intent
Deciding Together Workshop - UX London 2016
NOT GOOD FOR
- Stakeholders are unwilling to decide
- Stakeholders are unwilling to prioritize
- Fear is a primary energy source in the
organization
Certain conditions are unhelpful
Build An Intention Model
based on prior
conceptual models +
tetrad analysis
15min
Service Acquire
Local Files Stream
About me, for me About me, for others
Render Your Intent
describe the changes that
you’d make to the product
to better align it with your
team’s intent
15min
TACTICS
- Do the session around this by itself;
don’t try to make it part of another
meeting
- Emphasis in the tabulated results can be
positional movement, or magnitude of
the “gap” to close, or both
For Intention Modeling
INTENT
STRUCTURE
MEANING
@undrstndng
http://understandinggroup.com
@danklyn
Works Cited
4
Jared Spool. (2003) UIE Tips: Design is the Rendering of
Intent. Accessed at:
https://www.uie.com/brainsparks/2013/12/30/uietips-
design-is-the-rendering-of-intent/
5
Photograph titled Welsch Choir [no date recorded]. From
the George Grantham Bain Collection, Library of Congress
Accessed at:
http://www.loc.gov/pictures/item/ggb2006010482/marc/
6
Toolshed. West Dean College, West Sussex England UK.
(2016)
Photo by Dan Klyn.
7 - 8
Zoolander. (2001)
Parmount Pictures.
18 - 24
Jason Hobbs, The Design Behind The Design Behind The
Design. (2015)
Accessed at:
http://www.slideshare.net/jasonhobbs77398/the-design-
behind-the-design-behind-the-design
25
Joshua Prince Ramus (2006), Behind The Design of
Seattle’s Library [TED talks].
Accessed at:
https://www.ted.com/talks/joshua_prince_ramus_on_seattl
e_s_library?language=en
26
March 1967, A Schoolman’s Guide To Marshall McLuhan.
John M. Culkin.
Saturday Review Magazine
27
March 1969, The Playboy Interview:
Marshall McLuhan.
Playboy Magazine
28
Marshall McLuhan predicts Amazon
29
Marshall McLuhan and Quentin Fiore (1967).
The Medium is the Massage
New York: Random House.
32
McLuhan on Hot and Cool medium
38
Calamity Jane. (1963)
Warner Brothers
39
Pillow Talk. (1959)
Universal International
41, 42
American Memory collection images
44
Rocky IV . (1998)
Metro Goldwyn Mayer.
45
Richard Saul Wurman, Alan Levy, Joel Katz
(1972). The Nature of Recreation.
Cambridge: MIT Press.
46
Alfred Korzybski (1939). Five Lectures on General
Semantics. Accessed at:
https://archive.org/details/FiveLecturesOnGener
alSemantics-korzybski1939
52
Sir John Gilbert (circa 1873)
Trinculo, Stephano and Caliban
55
Community (2013 )
Sony Pictures Television

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Deciding Together Workshop - UX London 2016

  • 13. “Now that I see it…”
  • 17. Find a Job Partners Seeking Employment UMJobs.org Schedules Academic HR Staff HR HR Professionals Community of Practice Procedures Workplace Improvement Manage Celebrating Professional Development Health Family Retirement More Rewards Emergency Hardship Program Compliance Hotline Shared Services Center Wolverine Access SPG Ask HR Staffing Leaves of Absence Compensation and Classification Remote Employment Return to Work Mediation Services Workplace Climate Assessment Campus Commitment Nondiscriminat ion Policy Diversity Matters Voices of the Staff Diversity Around Campus Recruiting and Employment Services Successful Employee Selection Temporary Staffing Services Retention Toolkit Termination Unit Cutoff Calendar Retirement Swag E-Verify UMatter Candy J. Johnson Award Distinguished Diversity Leadership Award James T. Neubacher Award President’s Staff Innovation Award Service Awards Staff Stories HR Development Career Development Resources Career Path Navigator MHealthy Abuse Hurts Heath and Medical Benefits Benefits Forms Health Plan Navigator Benefits Plan Rates Health Plans Financial Work/Life Resource Center Kids Kare at Home Early Childhood Education and Care Child Care Centers News Mission and Vision Service Areas Contact + Directions Strategic Plan Confidentiality Statement Statement on Stewardship Other plans (insurance, etc.) Content from Uniquely Michigan Living and Working in Ann Arbor Police Department Oversight Committe Office of Institutional Equity Prescription Drug Plans Dental Plan Vision Plan Regional Campuses Get a Job Do Your Work Take Care About UMHR
  • 18. GOOD FOR • Establishing what “things” are • Relative understanding of scale • Shake loose from UI-centricity
  • 19. Make A Dumb Model 10min • A physical inventory of the things
  • 20. A discussionabout how these two things relate. From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
  • 21. The one thing is more important,or there’s more of one thing, in relation to the other thing. From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
  • 22. The one is a sub-set of the other, and is of central importanceto the latter. From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
  • 23. The one is a sub-set of the otherbut is not core, just a part. From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
  • 24. That’s no moon... From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
  • 25. The two things are related however the smaller exists or has presence beyond the larger. From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
  • 26. The two things are related, the smaller is not a part of the larger, exists or has presence beyond the larger and is further away in relevance or importanceto the conversation. From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
  • 27. Make A Dumb Model 10min • A physical inventory of the things
  • 28. Make Another Dumb Model 10min • A perceptual inventory of thing doing
  • 31. 2. Tetrad Analysis from the work of Marshall McLuhan
  • 32. As Tom Wolfe has aptly inquired, What if McLuhan is right? Suppose he is what he sounds like— the most important thinker since Newton, Darwin, Freud, Einstein and Pavlov?
  • 34. any understanding of social and cultural change is impossible without a knowledge of the way media work as environmentsMassage
  • 36. reverse into documentation retrieve dirt + stick obsolesce chalkboard COOLenhance extent of what we can talk about together in real time WHITEBOARD
  • 39. reverse into the product itself retrieve structural engineer’s “working drawings” obsolesce comps HOT enhance ability of designers to indicate how the UI should be built WIREFRAME
  • 43. Refactor Your Dumb Model based on Tetrad Analysis of your Metaphor 15min
  • 44. 3. Performance Continuums From the work of Richard Saul Wurman
  • 51. VS
  • 53. A map is not the territory it represents, but, if correct, it has a similar structure to the territory, which accounts for its usefulness. - Korzybski
  • 54. YET
  • 60. 4 3 2 1 0 1 2 3 4 55 Aesthetics Tangibility
  • 61. GOOD FOR - Externalizing internal will - Depersonalizing direction-setting - Setting goals and establishing O’s (vs KR) - Measuring the gap betweencurrent state and desired future state(s) Modeling stakeholders’ intent
  • 63. NOT GOOD FOR - Stakeholders are unwilling to decide - Stakeholders are unwilling to prioritize - Fear is a primary energy source in the organization Certain conditions are unhelpful
  • 64. Build An Intention Model based on prior conceptual models + tetrad analysis 15min
  • 65. Service Acquire Local Files Stream About me, for me About me, for others
  • 66. Render Your Intent describe the changes that you’d make to the product to better align it with your team’s intent 15min
  • 67. TACTICS - Do the session around this by itself; don’t try to make it part of another meeting - Emphasis in the tabulated results can be positional movement, or magnitude of the “gap” to close, or both For Intention Modeling
  • 70. Works Cited 4 Jared Spool. (2003) UIE Tips: Design is the Rendering of Intent. Accessed at: https://www.uie.com/brainsparks/2013/12/30/uietips- design-is-the-rendering-of-intent/ 5 Photograph titled Welsch Choir [no date recorded]. From the George Grantham Bain Collection, Library of Congress Accessed at: http://www.loc.gov/pictures/item/ggb2006010482/marc/ 6 Toolshed. West Dean College, West Sussex England UK. (2016) Photo by Dan Klyn. 7 - 8 Zoolander. (2001) Parmount Pictures. 18 - 24 Jason Hobbs, The Design Behind The Design Behind The Design. (2015) Accessed at: http://www.slideshare.net/jasonhobbs77398/the-design- behind-the-design-behind-the-design 25 Joshua Prince Ramus (2006), Behind The Design of Seattle’s Library [TED talks]. Accessed at: https://www.ted.com/talks/joshua_prince_ramus_on_seattl e_s_library?language=en 26 March 1967, A Schoolman’s Guide To Marshall McLuhan. John M. Culkin. Saturday Review Magazine 27 March 1969, The Playboy Interview: Marshall McLuhan. Playboy Magazine 28 Marshall McLuhan predicts Amazon 29 Marshall McLuhan and Quentin Fiore (1967). The Medium is the Massage New York: Random House. 32 McLuhan on Hot and Cool medium 38 Calamity Jane. (1963) Warner Brothers 39 Pillow Talk. (1959) Universal International 41, 42 American Memory collection images 44 Rocky IV . (1998) Metro Goldwyn Mayer. 45 Richard Saul Wurman, Alan Levy, Joel Katz (1972). The Nature of Recreation. Cambridge: MIT Press. 46 Alfred Korzybski (1939). Five Lectures on General Semantics. Accessed at: https://archive.org/details/FiveLecturesOnGener alSemantics-korzybski1939 52 Sir John Gilbert (circa 1873) Trinculo, Stephano and Caliban 55 Community (2013 ) Sony Pictures Television