Taking DevOps Culture to the 4th Ideal - Keynote from Agile + DevOps Virtual 2020

Taking Your
DevOps
Culture
to the
Fourth Ideal
Dana Pylayeva
Agile Play Consulting LLC

Introduction: Dana Pylayeva
Agile/DevOps Coach & Trainer
@DanaPylayeva
dana@agileplayconsulting.com
My Speaking Engagements
50 conferences
15 countries
My Books and Games
My Certifications
My Clients
© Agile Play Consulting LLC 2020- All Rights Reserved

Zooming in on Culture - 2013
Recommendations for a manager:
“Foster a culture of direct communication between
peers, rather than using the top-down approach.”
Recommendations for Dev and Ops:
“If you’re in operations, find a developer who writes the
code you deploy. If you’re a developer, find one of the
ops people who deploys your code. Have coffee. Hang
out.“
© Agile Play Consulting LLC 2020- All Rights Reserved@DanaPylayeva

Ron Westrum’s Cultures
Top predictors of high-performing
culture:
1. Job satisfaction
2. Climate for learning
3. Win-win relationship between dev and ops
4. Version Control
5. Automated Testing

Let’s Talk
About Fear…
…and
Amygdala Hijack
in the workplace

Have You Seen these
Signs of Amygdala Hijack?
Fight Flight Freeze

No, thank you.
We are all
Just Fine
here.

How Many Can You Recognize from
Your Experience?

“Mum Effect” in
Organizations
“Subordinates distort the information
that they convey to their superiors,
communicating upward in a way that
minimizes negative information”

“Mum Effect”
During
DevOps
Adoption
Source: Puppet | State of DevOps Report 2018
Average Gap: 58%97%
Critical Information and Ideas Fail to Rise to the Top.

“When leaders give their teams
autonomy in their work it leads to
feelings of trust and voice”
“Creating climate for learning”

Helping the Teams Gain Autonomy
Set the Goal
Define Simple Rules
Empower the Team
Decide how to reach the goal
Empowered to Change the Rules
Good Customer Outcome is a
priority

“A culture of psychological safety
contributes to SDO performance,
organizational performance, and
productivity, showing that growing
and fostering a healthy culture reaps
benefits for organizations and
individuals.”

The Fourth Ideal
“The Fourth Ideal is Psychological
Safety, where we make it safe to talk
about problems, because solving
problems requires prevention, which
requires honesty,
and honesty
requires the absence of fear.”
Gene Kim

Success Theater of
DevOps Adoption
© Agile Play Consulting LLC 2020 - All Rights
Reserved
Pathological Culture
More Fear
Generative Culture
More Learning

1. Bring the Fear Out in the Open
Journey to Generative Culture and the 4th Ideal

Fear-Focused
Retrospective
“Playing games remove fear that’s between us
and put it in front of us, so that we can fight it
together.”

Drawing Your
DevOps
Monsters
Experiment
TRY THIS
WITH YOUR
TEAM

• 1. Make a list of
things that worry
you the most about
current DevOps
culture in your org.
• 2. Circle the
4 scariest, most
alarming things.
STEP 1

DevOps Monsters
Experiment
Draw four shapes:
• a circle,
• a square,
• a spiky shape
• and a squiggly line.
STEP 2

DevOps Monsters
Experiment
• These are the bodies of your
DevOps monsters!
• Now add fins, ears, eyes etc..
• Look at your list again.
• Map your top 4 worries to your
4 monsters.
STEP 3

Now walk around (or hold
your paper to your camera
on Zoom) and show your
monsters to others.
Ask them for an advice on
tackling your DevOps
monsters.
DevOps Monsters Walk
STEP 4
@DanaPylayeva
Share your DevOps
monsters on Twitter
à
#agiledevopscon
#devopsmonster

Common Fears in
DevOps
Transformations

2. Teams Need a Freedom to Fail

1. Blameless
Postmortem
2. Failure Fest
3. “Fail-Learn-Move On”
4. Simian Army
“Freedom to Fail”
Practices

Retrospective
with a
Celebration Grid
(Management
3.0)
Source: https://agilefellow.com/2019/04/09/celebration-grid/
TRY THIS
WITH YOUR
TEAM
@DanaPylayeva

3. Learn Generative
“Interaction Patterns”
Journey to Generative Culture and 4th Ideal

Simple social
technologies that
distribute
participation more
widely while drawing
out greater difference
and variation within
groups
Liberating
Structures (LS)

33 Interaction
Patterns for
Innovation,
Discovery,
Problem
Solving.
With Psychological
Safety

Uncover
Disfunctions in
Your DevOps
Culture with LS
TRIZ
TRY THIS
WITH YOUR
TEAM
LS TRIZ
Stop Counterproductive Behaviours
to Make Space for Innovation

How can we reliably design
a perfect way to fail a DevOps Transformation?
List all the actions, behaviours and org design
choices we can use to ensure
it fails in the most spectacular way!
Go Wild!
STEP 1

Which ones are you
already doing?
STEP 2
@DanaPylayeva

Which ones will you
STOP doing first?
STEP 3
@DanaPylayeva

Wrap up LS TRIZ with another Liberating
Structure for more impact:
“15% Solutions”
Discover And Focus On What
Each Person Has The
Freedom And Responsibility
To Do Now

What is your
15% solution?
Where do you
have the
discretion and
freedom to
act?
What can you
do now without
more resources
and authority?

More LS for
Bringing
Psychological
Safety into Your
DevOps Culture

More LS for
Bringing
Psychological
Safety into Your
DevOps Culture
• Five chairs.
• One is always empty as an invitation.
• Anyone can join.
• Only people in fishbowl can talk.

Autonomy
4. Involve
Leaders in
shaping the
culture

Blameless
Culture
4. How
leaders can
shape the
culture

Knowledge
4. How
leaders can
shape the
culture

Transparency
4. How
leaders can
shape the
culture

1. Experiment with
activities from this
session in your teams
2. Invite your leaders to
reads this book
ß
3. Share your DevOps
monsters on Twitter à
#agiledevopscon
#devopsmonster
#agiledevopscon
#devopsmonster
@DanaPylayeva
TRY THESE
IN YOUR
ORG

FREE GIVAWAY
Sample Fear in
the Workplace
cards to play it
with your teams!
https://www.agileplayconsulting.com/
fear-in-the-workplace

If you were 10
times bolder, what
ideas would you
experiment with in
your organization?
@DanaPylayeva
Taking Your DevOps Culture to the Fourth Ideal
#agiledevopscon

ReferencesAmy C. Edmondson “The Fearless Organization”, 2018
Ron Westrum “The study of information flow: A personal journey”
http://news.gallup.com/reports/178514/state-american-workplace.aspx
Milliken, F. J., Morrison, E. W., & Hewlin, P. F. (2003). An Exploratory Study of Employee Silence: Issues that Employees Don’t Communicate
Upward and Why. Journal of Management Studies, 40(6), 1453-1476. http://w4.stern.nyu.edu/emplibrary/Milliken.Frances.pdf
http://www.liberatingstructures.com/
https://www.psychologytoday.com/us/blog/work-matters/201006/the-mum-effect-and-filtering-in-organizations-the-shoot-the-messenger
https://hbr.org/2019/05/boeing-and-the-importance-of-encouraging-employees-to-speak-up
https://www.infoworld.com/article/3087447/real-world-devops-failures-and-how-to-avoid-them.html
https://www.cmcrossroads.com/article/how-guarantee-failure-your-agile-devops-transformation
https://www.frontrowagile.com/blog/posts/109-the-fear-and-vulnerability-retrospective
https://www.agileplayconsulting.com/fear-in-the-workplace
https://puppet.com/resources/report/2013-state-devops-report
https://puppet.com/resources/report/2014-state-devops-report
https://puppet.com/resources/report/2018-state-devops-report/
https://puppet.com/resources/report/state-of-devops-report
https://inthecloud.withgoogle.com/state-of-devops-18/dl-cd.html
https://cloud.google.com/blog/products/devops-sre/the-2019-accelerate-state-of-devops-elite-performance-productivity-and-scaling
https://www.inc.com/jim-schleckser/why-netflix-doesn-t-tolerate-brilliant-jerks.html

Taking DevOps Culture to the 4th Ideal - Keynote from Agile + DevOps Virtual 2020

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Taking DevOps Culture to the 4th Ideal - Keynote from Agile + DevOps Virtual 2020