Fear focused Retrospective webinar

Enable Team’s Positive
Culture with a
Fear-Focused
Retrospective
Dana Pylayeva
Principal Coach & Founder
Agile Play Consulting LLC

Introduction: Dana Pylayeva
Agile/DevOps Coach & Trainer
@DanaPylayeva
dana@agileplayconsulting.com
My Speaking Engagements
50 conferences
15 countries
My Books and Games
My Certifications
My Clients

1. Impact of Psychological Safety on organizations
2. How our brain operates in the presence of fear
3. Symptoms of fear and how to find them
4. Two retrospective games to try with your teams
5. One Liberating Structure Experiment
What’s in This Workshop?
© Agile Play Consulting LLC 2020- All Rights Reserved

Psychological Safety exists
when people feel their
workplace is an environment
where they can speak up, offer
ideas, and ask questions
without fear of being punished
or embarrassed.
Amy C. Edmundson

Project Aristotle - a Quest to Build
a Perfect Team
IllustrationsbyJAMESGRAHAM
Structure
and Clarity
MeaningImpact
Dependability
#1 -Psychological
safety
https://www.nytimes.com/2016/02/28/magazine/w
hat-google-learned-from-its-quest-to-build-the-
perfect-team.html?_r=0© Agile Play Consulting LLC 2020- All Rights Reserved

“A culture of psychological safety
contributes to SDO performance,
organizational performance,
and productivity, showing that
growing and fostering a
healthy culture reaps benefits
for organizations and
individuals.“
Seven Years Later…

“The Fourth Ideal is Psychological
Safety, where we make it safe to talk
about problems, because solving
problems requires prevention, which
requires honesty, and honesty
requires the absence of fear.”
Gene Kim

Decision making,
Problem Solving
Motivation, Focus,
Emotional Reaction
Creation and
Filing of New
Memories
AMYGDALA HIJACK
Primitive Brain aka “Fear Hub”:
Fight, Flight of Freeze Response
Amygdala:
Primitive Brain –
Keeping us Safe

Don’t expect
innovation from
people affected by
Amygdala Hijack

“Fight or Freeze” Responses at Work
70%
Of US workers are
NOT engaged at
work*
*2017 State of American Workplace survey by GALLUP

Your best people are the quickest to
leave if they are disengaged
“Flight” Response at Work

Adapted from
Ron Westrum
Fear-RiddenPathologicalCulture
GenerativeCulture
(ExperimentationandLearning)
Bureaucratic Culture
© Agile Play Consulting LLC 2019 - All Rights Reserved
Fear Cripples Information Flow

No, Thank You.
We are all
Just Fine
here.

© Agile Play Consulting LLC 2020 - All Rights Reserved
Symptoms of Fear in Organizations

Type in the number in your chat window
Think about your professional journey.
How many of these symptoms
have you observed
in the organizations?

Pathological Culture
More Fear
Generative Culture
More Learning

My first
Fear Focused
Retrospective
MVP version of the game

SCARF model
Dr. David Rock© Agile Play Consulting LLC 2020- All Rights Reserved
Social domains that activate the same threat and reward
responses in our brain that we rely on for physical
survival

Fear in the Workplace game removes fear
that’s between us and puts it in front of
us, so that we can fight it together.

Safety in the
Workplace
Toolkit

Fear Focused
Retrospective
A fun way to talk about the serious stuff.

1. Use Dot-Voting to Select
Top 3 Fears/Symptoms
3 Votes per
Person

2. Review
Psychological Safety
Tools
@DanaPylayeva

3. Create Your Fear Eradication Strategy
To Do Discussing Done Eradication
Strategy
5 min per Fear@DanaPylayeva

Liberating Structure Experiment
Drawing Your Monsters

1.Make a list of things that worry
you the most in your workplace.
2. Circle the 4 scariest, most
alarming things.

Draw Your Tiny Monster
3. Draw four shapes: a circle, a
square, a spiky shape and a
squiggly line. These are the
bodies of your monsters. Now
add fins, ears, eyes etc..
4. Look at your list again.
Map these top 4 worries to
your monsters© Agile Play Consulting LLC 2020- All Rights Reserved

Try it with your team!

5. Now walk around
and show your
monsters to
others.
6. Ask them for an
advice on
tackling your
monster.
Monsters Walk

What surprised you the most?
1. Type the answer in the chat.
2. Wait for a signal before
hitting “Send”.
3. When you hear the signal,
send all responses at once.

Learn More With Me:

Psychological Safety Game for your team. Now in more languages!
http://bit.ly/APC_GAMES
Coming Soon
Raffle Question: (must be correct and be #3 in chat to win)
According to Ron Westrum’s classification of organizational culture,
What is this name of culture where
an organizational learning is more likely to occur?

Tools and Props
Feelings Playing Cards: https://www.amazon.com/Feelings-Playing-Borgman-Pulitzer-Winner/dp/B00391H3D4
Rory’s Story Cubes: https://www.storycubes.com
Liberating Structures: http://www.liberatingstructures.com
Fear in the
Workplace:
http://bit.ly/org_fears http://bit.ly/safetyworkplace
Safety in the
Workplace:
Other tool for engagement and safety:

This Session Was Inspired by:
Amy C. Edmondson “Managing the risk of learning. Psychological Safety in work
teams”
Amy C. Edmondson “The Fearless Organization”, 2018
Ron Westrum “The study of information flow: A personal journey”
https://puppet.com/resources/whitepaper/state-of-devops-report
http://news.gallup.com/reports/178514/state-american-workplace.aspx
https://hbr.org/2012/06/learned-helplessness-in-organi
https://hbr.org/2008/07/the-competitive-imperative-of-learning
http://yuvalyeret.com/using-the-spotify-squad-health-check-beyond-the-squad/

Fear focused Retrospective webinar

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