Metro

1. Best cashier 2011
Nadiya Lubnina
Head of Corporate Communications
December 15th, 2011
Copyright © 2011 METRO Cash & Carry Ukraine Member of METRO Group

2. METRO Cash & Carry Ukraine
30 stores in 22 cities
7200 employees, 86% - in the
regions
Sales area – 280 000 sq meters
3rd largest among organized
retailers in terms of sales area
METRO Cash & Carry > Ukraine < Member of METRO Group

3. 20% of the company’s staff
The highest churn out rate
High level of service at check out
- one of the key customer
satisfaction factors according to
MASMI
METRO Cash & Carry > Ukraine < Member of METRO Group

4. Being a cashier is important!
2 stage contest:
1 stage: selection of the best
cashiers in each store (efficiency,
accuracy, sales volume,
friendliness + general test)
2 days final event in Kharkiv
1st day – training & leisure
2nd day – live competition at the
desks
METRO Cash & Carry > Ukraine < Page 4 Member of METRO Group

5. Results
803 cashiers took part (apprx. 90%)
The winner has been promoted one
month after
Better cashiers motivation for summer
season
Positive feedbacks of the cashiers,
better attitude from other floor staff
METRO Cash & Carry > Ukraine < Page 5 Member of METRO Group

6. Please ask your
questions!
METRO Cash & Carry > Ukraine < Page 6 Member of METRO Group