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Claudio Perrone
Most IT projects fail
               Will yours?
“  Software development
productivity would skyrocket...
“ …if the least effective
30% were fired tomorrow
                  --- Neal Ford
Agile tales of creative customer collaboration
How do you get results?
Sir, I urge      Darling,
Dude, check this   you to revisit   people matter
technology out     your process     too!
Once upon a time I was a successful
      software developer…
My technical skills made me feel invincible
Until one day…
…I entered a world of deception
It was Hell from day 1
Agile tales of creative customer collaboration
What would you do?
I choked
…but then, I decided to fight back
This is what I tried:

              2   Effective
                  Communication


1   Agility
                                  3   Deliberate
                                      Creativity
1
Agility
Agile tales of creative customer collaboration
Agile tales of creative customer collaboration
I made a choice:




from predictive...
                     ...to adaptive
Fixed time-boxes help focus...

                  Can you focus for
                  48 minutes?
Short iterations enable everything
                    almost
                       Motivation
                       Prioritization
                       Feedback
                       Reflection
                       Creativity
How do you express requirements?
The 3 Cs of a User Story




Card        Conversation      Confirmation
                              (acceptance
                                criteria)
Card: role, feature, benefit

         Customer withdraws cash
         As a customer,
         I want to withdraw cash
         from an ATM,
         so that I don’t have to
         wait in line at the bank.


Ref: http://dannorth.net/introducing-bdd
How do you know you are done?
Define an acceptance criteria (BDD)

 [Scenario title]
 Given [some initial context]
When [an event occurs]
Then [ensure some outcomes]




Ref: http://dannorth.net/introducing-bdd
Acceptance criteria example: context


   Scenario 1: Account is in credit

   Given the account is in credit
   And the card is valid
   And the dispenser contains cash
Acceptance criteria example: event




  When the customer requests cash
Acceptance criteria example: outcomes




    Then ensure the account is debited
    And ensure cash is dispensed
    And ensure the card is returned
A little twist: Scenarios can be parsed…
…and then “automated”!

In Ruby:
Given “the account is in credit” do
    # ...
End


In .NET:
.Given(“the account is in credit”)()
{...}
Early success brought confidence…
…but the project was still at risk
2
   Effective
Communication
First… SHUT UP!
Listen
Don’t just hear
Find their greatest need
Commit to a ubiquitous language
Establish trust
Build a sense of ownership
Keep your enemies closer
We see things not as they are, but as we are.
                                --- Anonymous Proverb
Roles and perceptions
                           plant
                           Creativity
    implementer                            co-ordinator
             Task                             Direction




 completer                                           resource
 /specialist                                       investigator
    Detail                                                Resources



         shaper                             teamworker
             Shaping                             Team

                       monitor-evaluator
                             Criticality
How could we get smarter
3
Deliberate
Creativity
Unlocking creativity:
From what and how to “what if”
The creativity process


       Explorer
        Artist
        Judge
       Warrior
Extract Concept (1/2)

You have
identified a
concrete idea
that addresses a
given objective...
Extract Concept (2/2)
Therefore
Extract a broader
concept
to facilitate the
creation
of alternatives.
Connect all dots with 4 straight lines
Connect all dots with 4 straight lines
How about 3 straight lines?
1 line?
Reverse assumptions (1/2)


You want to generate alternative
ideas by challenging your current
assumptions…
Reverse assumptions (2/2)
Therefore
  List your assumptions
  Write the opposite of those
  assumptions
  Try to identify how to accomplish each
  reversal
Parallel Thinking
Six thinking hats
So, what happened to the project?
Amazingly, it succeeded
Lessons learned...




“
“
    We moved from the Flintstones era to the future.

    I was part of something. I belonged.
                             --- a developer
                                               --- an end user
Thank you!

                              Claudio Perrone




cperrone@innerworkings.com
www.claudioperrone.com/blog

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