As a $1 billion growth company, AthenaHealth had grown rapidly over a relatively short period. As a result, their learning and development department was faced with new challenges related to leadership commitment, employee engagement and scalability to support the organization’s pace of change. During this spotlight webinar, AthenaHealth’s chief learning officer, Karen Hebert-Maccaro, shares how she stewarded the organization into the next phase of their enterprisewide learning strategy, through senior leadership commitment and the development of tailored learning experiences for each employee.
During this spotlight webinar, viewers will learn:
•How AthenaHealth took a contemporary approach in developing their learning strategy.
•Lessons learned as the organization underwent a significant change modernizing the L&D department and introducing a learner-centric culture.
•The risks and rewards in overhauling your organization’s learning strategy.
Potential of AI (Generative AI) in Business: Learnings and Insights
Revising your Enterprise Learning Strategy: It Starts with Commitment
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Karen
Hebert-‐Maccaro
Chief
Learning
Officer
athenahealth
Revising
your
Enterprise
Learning
Strategy:
It
Starts
with
Commitment
6. Bringing Learning to
the Learners
athenahealth’s approach to the
modern learner
Karen Hebert-Maccaro, Chief Learning Officer
7. How Do We Learn?
Daily Monthly Quarterly Yearly
SELF-DIRECTEDL&DLED
Web Search
Weekly
Peer
Interactions
Articles &
Blogs
Videos
Books &
eBooks
Apps
Online
Networks
Webcasts &
Webinars
In-person
Networking
Online
Courses
Podcasts &
Audio Books
Live Classes
(outside of work)
Coaching &
Mentoring
Conference &
Trade Shows
Instructor-led
Classes
eLearning
Courses
Degreed, How the Workforce Learns in 2016
7
8. A Shifting L&D Landscape
“Corporate learning departments are
changing from education providers to
content curators and experience
facilitators, developing innovative
platforms that turn employee learning and
development into a self-driven
pursuit.”
8
February
2016
Deloi?e
University
Press
(h?ps://dupress.deloi?e.com/dup-‐
us-‐en/focus/human-‐capital-‐trends/2016/fostering-‐culture-‐of-‐learning-‐for-‐
employees.html)
13. Tracks Continued
13
Back to the track
athenaU curates modalities on a single topic and arranges
them within a track.
The track is created so that the learner can consume any
modality at any point in time.
How does it work?
14. The “System”
14
Let’s add more tracks
As athenaU creates tracks on various topics, some tracks may
overlap one another.
For example, a Communications track may include “stops” that
are also included in a Managing People & Others track.
Now what?
15. Defining the Ecosystem
15
athenaU’s learning ecosystem is an
environment designed for the learner, filled with
created and curated content on various topics
and delivered via multiple modalities.
17. Lessons Learned
1. Start with the culture
2. Communicate with
stakeholders across
the organization
3. Launch a high-profile
pilot project
4. Promote, promote,
promote and promote
again
5. Solicit feedback, revise
and re-launch
6. Be ready for some
bumps along the
“tracks”
17
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Thursday, January 26, 2017
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