2. out sourcing story
INTEGRITY
Services Globalisation: The New Paradigm
WITH INTELLIGENCE
Products Services
that can that can be
be made rendered
anywhere anywhere
Digitization and Telecommunication enabling this reality
3. diverse objective of outsourcing
INTEGRITY
WITH INTELLIGENCE
Convert capital into expense
Better technology
Standardization
Expertise
Improve management focus
Lower labour cost
Manage capacity fluctuations
Business discipline & transparency
Share BPO revenues
0 5 10 15
Primary Objective Secondary Objective
4. India – preferred BPO location
INTEGRITY
High Ireland Australia
WITH INTELLIGENCE
Singapore
Location attractiveness UK
Infrastructure
• Communications India
China
• Other basic
infrastructure
Country risks/FDI
incentives Philippines
• Attractive incentive
• Political environment
Time zone Mexico
Low
Low People attractiveness High
Size of circle indicates
quality of knowledge workers Quality
Cost
Source: Mckinsey analysis Type of skills
English language
5. India‟s Value Proposition
INTEGRITY
40-60% cost reduction for offshored process
WITH INTELLIGENCE
Labour cost arbitrage, the reason for cost savings, likely to exist
for next 20-30 years
Cost
Faster turnaround time
Time zone difference
24 x 7 service
Learning curve effect
Established methodologies and processes for better performance
Well defined quantifiable quality and process metrics
Access to highly qualified skill pool
6. India – Presence in BPO Sector
INTEGRITY
Transaction processing Finance and Accounting
WITH INTELLIGENCE
• Tax processing • Billing
• Claims processing • Receivables reconciliation
• Cheque processing • Creditors reconciliation
• Financial accounting
BPO
• Transfer of business
process to extrnal
service provider
• Enabled by IT and Telecom
Content Development Customer Relation
/ Digitisation/ Management
Transcription • Order processing/
• Data entry customer fulfillment
• Data conversion • Customer support
• Medical transcription • Collection follow-up
• Telemarketing
7. top 5 outsourcing objectives
INTEGRITY
% Respondents
WITH INTELLIGENCE
Focus on Core Activity 91%
Reduced Costs 85%
Improved Operational Quality 35%
Achieve high productivity 29%
De-risk the business 12%
0% 50% 100%
% Respondents
Source: Gartner
8. Few factors for successful outsourcing
INTEGRITY
Understanding company goals and objectives
WITH INTELLIGENCE
Strategic vision and plan
Selecting the right vendor
Ongoing management of the relationships
A properly structured contract
Open communication with affected
Individual/groups
Senior executive support and involvement
Careful attention to personnel issues
Near term financial justification
Use of outside expertise
9. What does it mean to you?
INTEGRITY
WITH INTELLIGENCE
Cost
Advantage
Staff
Your Advantage Competency
Focus on core
areas
10. who we are?
INTEGRITY
CMiinds consulting
WITH INTELLIGENCE
Established in 2002 is a corporate business consultancy
specializing in business and financial consulting services which
includes Auditing, Accounting, Taxation, Corporate finance, CFO
outsourcing and Business consulting
Mission - optimize your Business Performance
C Miinds mission is to optimize your business performance and
results by offering a host of innovative business improvement
services and solutions.
CCC engagement
“CCC engagement” a commitment at C miinds to our
clients, making a possibility to our clients to focus on their core
strengths through enhance interest„s
11. CMiinds vision
INTEGRITY
WITH INTELLIGENCE
To be the one stop shop for all financial consulting and outsourcing needs
To build a honest world class team who give the best every time with
quality, integrity, respect and team spirit
To be world class service providers by doing the right things, the right way
We aim to turn information into business values
Converging Integrity with Intelligence in thought and execution
12. CMiinds “CCC engagement”
INTEGRITY
WITH INTELLIGENCE
• Confidentiality is a pre-requisite for a successful custom service
business, CMiinds understands the importance of maintaining the
confidentiality, integrity and availability of all client information in
our possession through a non-disclosure agreement
• Core competencies are what gives CMiinds one or more competitive
advantages, in creating and delivering value to our clients. At
CMiinds Human capital is our core strength, thanks to our extensive
experience, as demonstrated through our track record
• CMiinds services have further determined the crucial part
compliance plays in minimizing the risk regarding regulation and law
to safeguard your business from unnecessary threat
13. key personnel – our leaders
INTEGRITY
Suresh Kumar
WITH INTELLIGENCE
Chartered Accountant having more than 20 years of strong corporate and
industry experience . Has proven strengths in Financial
modeling, analysis, capital sourcing, business planning, system
implementation and outsourced operations
Sharmila Shethia
Chartered Accountant with more than 10 years of experience in
assurance, internal audit, external audit, implementing policies and
controls in high growth MNCs and SMEs
Ashraf G Bawa
Chartered Accountant with more than 14 years of experience, worked
with PWC and E&Y in their tax group specializing in inbound/outbound
investments, corporate taxation, international taxation, expatriate
taxation, branch offices, taxation of individuals and partnership firms
15. CFO outsourcing and business consulting
INTEGRITY
Deliverables same as full time CFO , fresh perspective to
WITH INTELLIGENCE
companies to help them envision their next expansion strategy
and ensure financial strength & continued viability
Contribute permanent value to your Company by applying
strategic lessons learned from successful operators in
business Professional advise on strategic planning
Access to the latest skills, procedures and software to churn
out timely reports required for decision making
We assist in obtaining financial tools you need to effectively
manage your business and would improve the timeliness and
accuracy of your financial statements
Assist in maximize profits, cash flow, and working capital
16. corporate finance
INTEGRITY
WITH INTELLIGENCE
Capital
Strategy structuring
Development &
fund raising
Project
Deal sourcing
financing
17. accounting systems and internal controls
INTEGRITY
Setting up an accounting system to cover all areas of
WITH INTELLIGENCE
the business
Setting up a system of internal checks and controls to
reduce risk
Preparing and maintaining accounting records on behalf
of the client
Preparation of various reports for internal MIS purposes
or otherwise
Preparation of various financial statements
18. payroll administration
INTEGRITY
WITH INTELLIGENCE
Setting up a comprehensive payroll system
Fully automated process
Payroll structuring
Web based access to employees of pay slips, loan
statements…
Web based trouble ticket generation by employees
Generating regular reports for the management
19. our BPO services
INTEGRITY
Accounting & Finance Tax Services
WITH INTELLIGENCE
Financial Accounting Our tax preparation services would
General Ledger be especially useful for Tax
Processing Firms and Accountants
Accounts receivables and
collections
Accounts payables and Fixed
vendor management A/P G/L
Assets
Billings
Account & Bank Reconciliations
Bank Reconciliation
Month-end Close
Travel and Expense
Processing Financial Reporting
MIS Reports Financial Analysis
Financial Reporting
Financial Analysis
Budgeting and forecasting
20. risk analysis
INTEGRITY
WITH INTELLIGENCE
Evaluate and monitor company's risk management,
control practices and reporting to suggest
improvement
Finance function
Operations and systems
Strategic and reputation risks
21. assurance - support
INTEGRITY
WITH INTELLIGENCE
Statutory
Tax audit
audits
Internal Special
audit audits
22. business – start up
INTEGRITY
WITH INTELLIGENCE
Company Business
registration plan
Funding Offshore
Options set-up etc.
23. services – regulatory
INTEGRITY
WITH INTELLIGENCE
direct Taxation International Indirect Tax
– Compliance & Taxation • VAT compliance
Consulting • Transfer pricing • Service Tax
• Indian Taxation • Expatriates advisory &
• Corporate • Entry strategy compliances
• Individuals • Tax equalization
for expatriates
24. services – regulatory
INTEGRITY
Foreign Exchange
WITH INTELLIGENCE
Corporate law
Management Act STPI matters
matters
(FEMA)
•Company incorporation •Advisory & compliance •Assistance in obtaining
STPI registrations
•Corporate law advisory •Litigation support •Preparation and
submission of
•Corporate law application forms
compliances •Preparation of project
reports
•Litigation support •Coordination with the
authorities
•Customs bonding/de-
bonding
•Preparation and filing
of timely returns…
25. services – regulatory
INTEGRITY
SEZ matters
WITH INTELLIGENCE
Assistance in obtaining SEZ approvals
Assistance in review of project report and other
annexures to be submitted
Assistance in preparation of application the
purpose of granting section 80IA (of the
Income tax ) status to the project
Coordination with the authorities
Others
Import Export Code
Domestic regulations ( PF, PT, S&E etc)
26. excellence – you can trust
INTEGRITY
WITH INTELLIGENCE
Superior quality solutions for business
excellence to exceed client expectations
Independent and unbiased dimension to
solutions
Long term client relationship
Intellectual capital – our core strength
Integrity – our way of life
Core competency - Focus on our core areas for
excellence of our clients
Adopting to the global best practices to be
competitive advantage for our clients
