Presentation from ARLG 2016 Conference

1. Personalising library services for a cast of
thousands
Lucy Keating
Arts, humanities, education and law liaison librarian,
CILIP ARLG conference, June 2016
@ncllibarts lucy.keating@ncl.ac.uk

3. “not enough
books in the
library”
“the library
system is
confusing”
“library resources are
inadequate”
“everything is
fine, except for
the Library”
“ ”
“resources are awful,
library is appalling”
“the library did
not have basic
books that I
needed for my
dissertation”
“library is
severely
disappointing”
“ ”
The Problem…

4. Dissertation
consultancy
pilots
Pockets of
unspecific
disgruntlement
Low awareness/
understanding of
resources and
services
Time
management for
library staff
Mismatch
between topics
and resources
The (partial) solution…

5. Priestner, A and Tilley, E (2012) Personalising library services in higher education: the boutique approach. Farnham: Ashgate

6. Spring clean 2013
Bootcamp 2014
Subject trials 2013
Full launch 2014

9. “it is lucky for
me to meet
you and learn
so much”
“this is really
going to
benefit my
dissertation”
“the service provided
is excellent”
“I’ve got so
much more to
work with now”
“I’m extremely
grateful you
took the time”
“I feel more confident
with my research
strategy”
“I was extremely
pleased with my
final mark, so
thank you!”
“library had a
much wider
range of
material than I
was expecting”
“this will be
a massive
help”

10. NSS
PTES
PRES