What is quality, Quality Policy and Objectives? connie dello buono at motherhealth@gmail.com

1. What is Quality?
 Doing things right the first time
 Working efficiently and in compliance with regulatory bodies
 Satisfying customer needs
 Supporting the company’s Quality Policy
Company Quality Policy
The company is committed to customer satisfaction and product quality through strong
supplier partnerships and by focusing on continuous improvement of its products and
services.
The Quality Function Deliverables
Manage complaints handling, CAPAs, supplier management system and ensuring compliance
with regulatory requirements from training, SOPs, inspections, audits, labels, others
Quality Objectives
1. Prepare the company for any FDA audit by ensuring that all complaints are documented
and closed
2. Maintain the CAPA and supplier management system
3. Train suppliers and others on Quality Management System (QMS)
4. Prepare to perform quality audits in both offices and suppliers sites
5. Identify other improvement programs and support management metrics with the goal of
efficient workflow from across the organization and supplier sites
6. Perform other data analysis and investigations to streamline operations and ensure
product quality