3 Things to Learn About:
-How the Customer Insights Solution helped
- How customer insights can improve customer loyalty, reduce customer churn, and increase upsell opportunities
- Which real-world use cases are ideal for using big data analytics on customer data
8. Customer Insights - Delivers Enterprise Value
Cloud or On-PremiseCloud or On-Premise
Improve
Customer
Satisfaction
Reduce
Churn
Targeted
Campaign
CSI/NPS Data
Scores & Verbatims
Periodic Updates
Network/Log Data
Large Volumes
Real Time
Social Media
Multiple Sources
Streaming
Subscription Data
Secure
Periodic Updates
Zoomdata ServerEnterprise Data
Hub
24
365
7
Interactive
Dashboards
Big
Data
Broad Range
Of Users
● Single Version of the Truth
● Analyze customer interactions & opinions
● Identify Important Customers
● Understand What Drives Churn