Personal Information
Unternehmen/Arbeitsplatz
São Paulo Area, Brazil Brazil
Beruf
Trustvox
Branche
Technology / Software / Internet
Webseite
blog.piecesofcode.co
Info
I'm currently co-founder and head of Customer Success at TrustVox (http://www.trustvox.com.br), an app that collects customer reviews on eCommerce sites and optimizes this data to increase conversion rates and revenue. We are an excellent solution for eCommerce as we increase trust and credibility of their consumers, leading to increased sales. We use a mix of Rails applications, javascript and some really cool new technologies in order to offer this solution.
In addition to the technical aspects of my position, I am also responsible for customer success. I am constantly handling customer issues and manage our Help Desk remotely to ensure that customers are highly engaged with our produc...
Tags
trustvox
entrepreneurship
customer support
customer service
ruby
design
reviews
ecommerce
core
sinceridade
customer success
customer experience
culture
customer satisfaction
customer_success atendimento support suporte venda
rails
ruby design
Mehr anzeigen
Präsentationen
(3)Dokumente
(1)Gefällt mir
(4)Brian Balfour: Building A Growth Machine
Heavybit
•
Vor 8 Jahren
Start-up of You, Visual Summary
Reid Hoffman
•
Vor 11 Jahren
Métricas para Startups
Thiago Paiva
•
Vor 11 Jahren
StartuFarmSP Demo Day - Epasse
Startup Farm
•
Vor 12 Jahren
Personal Information
Unternehmen/Arbeitsplatz
São Paulo Area, Brazil Brazil
Beruf
Trustvox
Branche
Technology / Software / Internet
Webseite
blog.piecesofcode.co
Info
I'm currently co-founder and head of Customer Success at TrustVox (http://www.trustvox.com.br), an app that collects customer reviews on eCommerce sites and optimizes this data to increase conversion rates and revenue. We are an excellent solution for eCommerce as we increase trust and credibility of their consumers, leading to increased sales. We use a mix of Rails applications, javascript and some really cool new technologies in order to offer this solution.
In addition to the technical aspects of my position, I am also responsible for customer success. I am constantly handling customer issues and manage our Help Desk remotely to ensure that customers are highly engaged with our produc...
Tags
trustvox
entrepreneurship
customer support
customer service
ruby
design
reviews
ecommerce
core
sinceridade
customer success
customer experience
culture
customer satisfaction
customer_success atendimento support suporte venda
rails
ruby design
Mehr anzeigen