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THE 
FIRST 
90 
DAYS
key lessons from SONA 
- Member Retention is affecting 
performance 
- Productivity needs to be a focus 
- We don’t do people analytics
1. WE WON’T LOSE A SINGLE MEMBER 
2. EVERY MEMBER DOES EXCHANGE 
3. WE KNOW THE PERFORMANCE, 
ENGAGEMENT AND HOW MANY MEMBER 
WE HAV E - A LWAYS.
before we start: 
- Yesterday was the past, today is the 
future 
- The Fast and the Ruthless 
solutions 
excuses 
Discussions PLAN, BEHAVIOUR, 
PROCESS, TRACK Implementation 
- 
- 
- Note down knowledge gaps - this is your responsibility to follow up
Spilt into clusters
Backward Planning?
Backward Planning 
IT IS PREDICTED 
THAT 100% OF YOU 
WILL IMPLEMENT 
NEW STRATEGIES/ 
PLANS AFTER JNC 
WE HOPE THAT 
THOSE STRATEGIES 
AND PLANS 
TRANSLATE INTO 
CHANGES IN 
PROCESS 
BUT 0% WILL 
ADJUST THEIR OS/ 
JD/PEOPLE STRATEGY 
IN ANY WAY. 
WHO IMPLEMENTS PROCESSES AND STRATEGIES DUDE?
JULY DEC
Key front office strategies to drive results. 
JULY DEC 
Key back office strategies to drive results.
JULY DEC 
what do you 
want to achieve 
here?
JULY DEC 
then how does 
that translate 
back into MA - 
RA - Pre-RA etc.
WHAT ARE THE KEY PROCESSES AND ACTIONS 
ARE PART OF THE PROCESS OF DELIVERING THE 
IGCDP PROGRAM. 
JUL-AUG-SEP-OCT-NOV-DEC 
PRE-RAISE RAISE MATCH 
Please include all relevant data you need to plan: 
RA-MA Ratio, MA-RE Length, NPS, Timeline for IR etc.
ENSURE YOU ADD YOUR KEY FRONT AND BACK 
OFFICE STRATEGIES. 
JUL-AUG-SEP-OCT-NOV-DEC 
RAISE MATCH 
• Project Management 
• Sales 
• Raising 
• International Relations 
PRE-RAISE 
• Allocation 
• Education of Members 
• Project Creation and 
Planning 
• etc. 
• Project Management 
• International Relations 
• Matching
MEMBER EFFICIENCY 
JUL-AUG-SEP-OCT-NOV-DEC 
WHAT 
DOES MEMBER 
EFFICIENCY TELL 
YOU ABOUT THE 
NUMBER OF 
MEMBERS 
NEEDED?
Backward Planning: 
Membership 
Number of 
Realisations 
(how many & 
when) 
Number of TMP
Backward Planning: 
Membership 
Current 
3.64 
1.26 
2.79 
0.43 
iGCDP 
iGIP 
oGCDP 
oGIP 
Ideal 
iGCDP 
iGIP 
oGCDP 
oGIP 
5.5-9 
5.5 - 9 
5.5-9 
3 - 5.5
Backward Planning: 
Membership 
how to see the ideal 
member productivity?
what is the productivity of 
the productive members?
THIS SHOULD GIVE YOU A STRUCTURE SKELETON 
(EACH TEAM HAS 3 - 6 MEMBERS)
ENSURE YOU ADD YOUR KEY FRONT AND BACK 
OFFICE STRATEGIES. 
JUL-AUG-SEP-OCT-NOV-DEC 
RAISE MATCH 
• Project Management 
• Sales 
• Raising 
• International Relations 
PRE-RAISE 
• Allocation 
• Education of Members 
• Project Creation and 
Planning 
• etc. 
• Project Management 
• International Relations 
• Matching 
WHAT TYPES 
OF JDS DO YOU 
NEED TO 
SUPPORT THESE 
INITIATIVES
ENSURE YOU ADD YOUR KEY FRONT AND BACK 
OFFICE STRATEGIES. 
JUL-AUG-SEP-OCT-NOV-DEC 
RAISE MATCH 
• Project 
Management 
• Sales 
• Raising 
• International 
Relations 
PRE-RAISE 
• Allocation 
• Education of 
Members 
• Project Creation 
and Planning 
• etc. 
• Project 
Management 
• International 
Relations 
• Matching
Job 
Description 
• Duration˝ 
• MOS ˝ 
• Roles & 
Responsibilities 
what’s missing?
How does the MOS reflect 
strategy?
WHAT DO TMPS NEED TO HAVE BASED ON THE 
ACTIVITIES OF THEIR FUNCTION? 
JUL-AUG-SEP-OCT-NOV-DEC 
RAISE MATCH 
• Project Management 
• Sales 
• Raising 
• International Relations 
PRE-RAISE 
• Allocation 
• Education of Members 
• Project Creation and 
Planning 
• etc. 
• Project Management 
• International Relations 
• Matching 
WHAT ARE THE 
COMPETENCIES 
THAT I NEED?
WHAT DO TMPS NEED TO HAVE AND LEARN 
BASED ON THE ACTIVITIES OF THEIR FUNCTION? 
AUG 
PRE-RAISE 
• Allocation 
• Education of Members 
• Project Creation and 
Planning 
• etc. 
KNOWLEDGE 
SKILL 
ATTITUDE
JUL-AUG-SEP-OCT-NOV-DEC 
RAISE MATCH 
• Project Management 
• Sales 
• Raising 
• International Relations 
PRE-RAISE 
• Allocation 
• Education of Members 
• Project Creation and 
Planning 
• etc. 
• Project Management 
• International Relations 
• Matching 
WHAT ARE THE 
COMPETENCIES 
REQUIRED AND 
DEVELOPED? 
JD ACTIVITIES 
- PROJECT 
MANAGEMENT 
- SALES 
- RAISING 
- INTERNATIONAL 
RELATIONS 
COMPETENCIES 
REQUIRED 
COMPETENCIES 
DEVELOPED
okay, enough planning. 
Job 
Description 
• Duration˝ 
• MOS ˝ 
• Roles & 
Responsibilities˝ 
• Competencies 
Required and 
Developed 
let’s recruit!
Picture the ideal new recruit 
WHAT ARE THE 
IDEAL 
CHARACTERISTICS 
OF NEWIES BEFORE 
INDUCTION 
STARTS?
Picture the ideal new recruit 
Job Description 
• Duration 
• MOS 
• Roles & 
Responsibilities 
• Competencies 
Required and 
Developed 
IS THIS ENOUGH TO 
SELECT A PERSON 
OFF?
Is AIESEC for everyone? 
REFLECT
Is there criteria for 
leadership development 
potential? 
REFLECT
Describe the ideal person to 
thrive in your LC culture. 
REFLECT
Picture the ideal new recruit 
IS MY SELECTION 
PROCESS 
Job Description 
REFLECTING THIS? 
• Duration 
• MOS 
• Roles & 
Responsibilities 
• Competencies 
Required and 
Developed Cultural Aspects 
• Cultural Fit 
• Global Competency 
Model 
• Recruitment based 
on ‘potential’
design a selection process.
What is the purpose of each 
stage? 
let’s make it as efficient as possible! :D
what’s holding you back 
from this?
Individual vs. Organisational Need 
REFLECT
Picture the ideal new recruit 
Job Description 
• Duration 
HOW CAN I 
MOS 
ENSURE THE 
• QUALITY OF MY 
• Roles & 
PROCESS? 
Responsibilities 
• Competencies 
Required and 
Developed Cultural Aspects 
• Cultural Fit 
• Global Competency 
Model 
• Recruitment based 
on ‘potential’
Quality of Selection Process 
• Do you have the capacity to run a selection 
process? 
• EB Education 
• EB Skill Building 
• Case Studies understanding
now, let’s say you were all 
successful and your 
spanking new fresh recruits 
are announced!
what next?
ONE 
EXCHANGE
ONE EXCHANGE 
LEADERSHIP 
DEVELOPMENT 
ESTABLISHED 
CONNECTIONS 
ASPIRATIONS ABOUT FUTUR E IN AIESEC
how does this 
progress ˝ 
in induction?
THE 
FIRST 
10 
DAYS
10 DAYS
10 DAYS 
a) What do you want to achieve?
what was your 
turning point?
10 DAYS 
b) how will you bring people on board with you?
10 DAYS 
c) How will you do it?
THE 
FIRST 
10 
DAYS 
challenge 
accepted
what’s going to happen from 
now… 
- Commission Blocks for backward 
planning 
! 
but first
you need to 
understand the 
capacity of your 
membership
what is the % of your membership that is not 
performing? 
ACTION STEPS? 
how will you recruit without understanding your current reality? 
What will you do with these people?
FOR YOUR UPCOMING RECRUITMENT QUESTIONS FOR YOU TO 
CONSIDER: 
HAVE YOU OPENED AN OC FOR RECRUITMENT YET? 
1 
? 
OGCDP RA 
STARTS 
JUN-JUL-AUG-SEP-OCT-NOV-DEC 
CURRENT 
T I M E I T 
TAKES FOR 
SELECTION 
YOU ARE 
CURRENT 
T I M E I T 
TAKES FOR 
PROMOTION 
CURRENT 
T I M E I T 
TAKES TO 
GET OGCDP 
MEMBERS TO 
PERFORM 
EXAMPLE: 
IS WHERE 
YOU’LL SEE 
PERFORMANCE
! 
THEN, 
LEADERS WILL START TO DO WORK FOR MEMBERS. 
(PRODUCTIVITY DROPS) 
MEMBERS DON’T HAVE A VALUABLE EXPERIENCE AND DROP OUT 
(RETENTION DROPS) 
THEN WE START WITH THIS PROBLEM AGAIN IN THE FEBRUARY 
RECRUITMENT
align 
exchange talent capacity
when do exchange programs need to start performing?˝ 
How does your recruitment process align? 
exchange talent capacity
EVERY MEMBER MATTERS 
TA1ENT 
EVERY MEMBER IS IMPORTANT
FOCUS
EVERY MEMBER MATTERS 
TA1ENT 
EVERY MEMBER IS IMPORTANT

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Key strategies to drive 90-day results

  • 2. key lessons from SONA - Member Retention is affecting performance - Productivity needs to be a focus - We don’t do people analytics
  • 3. 1. WE WON’T LOSE A SINGLE MEMBER 2. EVERY MEMBER DOES EXCHANGE 3. WE KNOW THE PERFORMANCE, ENGAGEMENT AND HOW MANY MEMBER WE HAV E - A LWAYS.
  • 4. before we start: - Yesterday was the past, today is the future - The Fast and the Ruthless solutions excuses Discussions PLAN, BEHAVIOUR, PROCESS, TRACK Implementation - - - Note down knowledge gaps - this is your responsibility to follow up
  • 7. Backward Planning IT IS PREDICTED THAT 100% OF YOU WILL IMPLEMENT NEW STRATEGIES/ PLANS AFTER JNC WE HOPE THAT THOSE STRATEGIES AND PLANS TRANSLATE INTO CHANGES IN PROCESS BUT 0% WILL ADJUST THEIR OS/ JD/PEOPLE STRATEGY IN ANY WAY. WHO IMPLEMENTS PROCESSES AND STRATEGIES DUDE?
  • 9. Key front office strategies to drive results. JULY DEC Key back office strategies to drive results.
  • 10. JULY DEC what do you want to achieve here?
  • 11. JULY DEC then how does that translate back into MA - RA - Pre-RA etc.
  • 12. WHAT ARE THE KEY PROCESSES AND ACTIONS ARE PART OF THE PROCESS OF DELIVERING THE IGCDP PROGRAM. JUL-AUG-SEP-OCT-NOV-DEC PRE-RAISE RAISE MATCH Please include all relevant data you need to plan: RA-MA Ratio, MA-RE Length, NPS, Timeline for IR etc.
  • 13. ENSURE YOU ADD YOUR KEY FRONT AND BACK OFFICE STRATEGIES. JUL-AUG-SEP-OCT-NOV-DEC RAISE MATCH • Project Management • Sales • Raising • International Relations PRE-RAISE • Allocation • Education of Members • Project Creation and Planning • etc. • Project Management • International Relations • Matching
  • 14. MEMBER EFFICIENCY JUL-AUG-SEP-OCT-NOV-DEC WHAT DOES MEMBER EFFICIENCY TELL YOU ABOUT THE NUMBER OF MEMBERS NEEDED?
  • 15. Backward Planning: Membership Number of Realisations (how many & when) Number of TMP
  • 16. Backward Planning: Membership Current 3.64 1.26 2.79 0.43 iGCDP iGIP oGCDP oGIP Ideal iGCDP iGIP oGCDP oGIP 5.5-9 5.5 - 9 5.5-9 3 - 5.5
  • 17. Backward Planning: Membership how to see the ideal member productivity?
  • 18. what is the productivity of the productive members?
  • 19. THIS SHOULD GIVE YOU A STRUCTURE SKELETON (EACH TEAM HAS 3 - 6 MEMBERS)
  • 20. ENSURE YOU ADD YOUR KEY FRONT AND BACK OFFICE STRATEGIES. JUL-AUG-SEP-OCT-NOV-DEC RAISE MATCH • Project Management • Sales • Raising • International Relations PRE-RAISE • Allocation • Education of Members • Project Creation and Planning • etc. • Project Management • International Relations • Matching WHAT TYPES OF JDS DO YOU NEED TO SUPPORT THESE INITIATIVES
  • 21. ENSURE YOU ADD YOUR KEY FRONT AND BACK OFFICE STRATEGIES. JUL-AUG-SEP-OCT-NOV-DEC RAISE MATCH • Project Management • Sales • Raising • International Relations PRE-RAISE • Allocation • Education of Members • Project Creation and Planning • etc. • Project Management • International Relations • Matching
  • 22. Job Description • Duration˝ • MOS ˝ • Roles & Responsibilities what’s missing?
  • 23. How does the MOS reflect strategy?
  • 24. WHAT DO TMPS NEED TO HAVE BASED ON THE ACTIVITIES OF THEIR FUNCTION? JUL-AUG-SEP-OCT-NOV-DEC RAISE MATCH • Project Management • Sales • Raising • International Relations PRE-RAISE • Allocation • Education of Members • Project Creation and Planning • etc. • Project Management • International Relations • Matching WHAT ARE THE COMPETENCIES THAT I NEED?
  • 25. WHAT DO TMPS NEED TO HAVE AND LEARN BASED ON THE ACTIVITIES OF THEIR FUNCTION? AUG PRE-RAISE • Allocation • Education of Members • Project Creation and Planning • etc. KNOWLEDGE SKILL ATTITUDE
  • 26. JUL-AUG-SEP-OCT-NOV-DEC RAISE MATCH • Project Management • Sales • Raising • International Relations PRE-RAISE • Allocation • Education of Members • Project Creation and Planning • etc. • Project Management • International Relations • Matching WHAT ARE THE COMPETENCIES REQUIRED AND DEVELOPED? JD ACTIVITIES - PROJECT MANAGEMENT - SALES - RAISING - INTERNATIONAL RELATIONS COMPETENCIES REQUIRED COMPETENCIES DEVELOPED
  • 27. okay, enough planning. Job Description • Duration˝ • MOS ˝ • Roles & Responsibilities˝ • Competencies Required and Developed let’s recruit!
  • 28. Picture the ideal new recruit WHAT ARE THE IDEAL CHARACTERISTICS OF NEWIES BEFORE INDUCTION STARTS?
  • 29. Picture the ideal new recruit Job Description • Duration • MOS • Roles & Responsibilities • Competencies Required and Developed IS THIS ENOUGH TO SELECT A PERSON OFF?
  • 30. Is AIESEC for everyone? REFLECT
  • 31. Is there criteria for leadership development potential? REFLECT
  • 32. Describe the ideal person to thrive in your LC culture. REFLECT
  • 33. Picture the ideal new recruit IS MY SELECTION PROCESS Job Description REFLECTING THIS? • Duration • MOS • Roles & Responsibilities • Competencies Required and Developed Cultural Aspects • Cultural Fit • Global Competency Model • Recruitment based on ‘potential’
  • 34. design a selection process.
  • 35. What is the purpose of each stage? let’s make it as efficient as possible! :D
  • 36. what’s holding you back from this?
  • 38. Picture the ideal new recruit Job Description • Duration HOW CAN I MOS ENSURE THE • QUALITY OF MY • Roles & PROCESS? Responsibilities • Competencies Required and Developed Cultural Aspects • Cultural Fit • Global Competency Model • Recruitment based on ‘potential’
  • 39. Quality of Selection Process • Do you have the capacity to run a selection process? • EB Education • EB Skill Building • Case Studies understanding
  • 40. now, let’s say you were all successful and your spanking new fresh recruits are announced!
  • 43. ONE EXCHANGE LEADERSHIP DEVELOPMENT ESTABLISHED CONNECTIONS ASPIRATIONS ABOUT FUTUR E IN AIESEC
  • 44. how does this progress ˝ in induction?
  • 45. THE FIRST 10 DAYS
  • 47. 10 DAYS a) What do you want to achieve?
  • 48. what was your turning point?
  • 49. 10 DAYS b) how will you bring people on board with you?
  • 50. 10 DAYS c) How will you do it?
  • 51. THE FIRST 10 DAYS challenge accepted
  • 52. what’s going to happen from now… - Commission Blocks for backward planning ! but first
  • 53. you need to understand the capacity of your membership
  • 54. what is the % of your membership that is not performing? ACTION STEPS? how will you recruit without understanding your current reality? What will you do with these people?
  • 55. FOR YOUR UPCOMING RECRUITMENT QUESTIONS FOR YOU TO CONSIDER: HAVE YOU OPENED AN OC FOR RECRUITMENT YET? 1 ? OGCDP RA STARTS JUN-JUL-AUG-SEP-OCT-NOV-DEC CURRENT T I M E I T TAKES FOR SELECTION YOU ARE CURRENT T I M E I T TAKES FOR PROMOTION CURRENT T I M E I T TAKES TO GET OGCDP MEMBERS TO PERFORM EXAMPLE: IS WHERE YOU’LL SEE PERFORMANCE
  • 56. ! THEN, LEADERS WILL START TO DO WORK FOR MEMBERS. (PRODUCTIVITY DROPS) MEMBERS DON’T HAVE A VALUABLE EXPERIENCE AND DROP OUT (RETENTION DROPS) THEN WE START WITH THIS PROBLEM AGAIN IN THE FEBRUARY RECRUITMENT
  • 58. when do exchange programs need to start performing?˝ How does your recruitment process align? exchange talent capacity
  • 59. EVERY MEMBER MATTERS TA1ENT EVERY MEMBER IS IMPORTANT
  • 60. FOCUS
  • 61. EVERY MEMBER MATTERS TA1ENT EVERY MEMBER IS IMPORTANT