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WIN AT CONTENT
@ladyxtel
D I S T R I B U T E D
L I V E P U B L I C
C O N V E R S AT I O N A L
MORE MOBILE
MORE CONTENT
S M A R T P H O N E S
8 1 B
D E S K T O P
4 1 6 B
D E S K T O P
4 7 7 B
S M A R T P H O N E S
3 8 1 B
TA B L E T S
1 0 B
2 0 1 0 2 0 1 3
493%
M O B I L E
G R O W T H
14%
D E S K T O P
G R O W T H
I N T E R N E T U S A G E B Y M I N U T E S
BILLION
TWEETS
EVERY 2 DAYS
1
BILLION
GLOBAL INTERNET
USERS
2.4
HAVING THE RIGHT CONTENT
DISTRIBUTED AT SCALE IS MORE
IMPORTANT THAN EVER
SOURCE: TWITTER INTERNAL JANUARY 2014
BUT, THERE ARE CHALLENGES
MARKETERS HAVE
A CHALLENGE CREATING
INTERESTING CONTENT
54%
MARKETERS HAVE
A CHALLENGE CREATING
CONTENT CONSISTENTLY
50%
SOURCE: 2015 B2B CONTENT MARKETING TRENDS / MARKETINGPROFS
2
1
3
WHAT MAKES A GOOD TWEET
CONTENT STRATEGY ON TWITTER
DON’T POST AND PRAY
TAKEAWAYS4
WHAT MAKES A
GOOD TWEET1
IN 140 CHARACTERS1
@cokesg
Coke SG
VANILLA COKE is back in SG for a limited
time! Find them at select 7-11 stores! Grab
your dash of vanilla now and share pics!
OPTIMAL TWEET LENGTH
Keep your Tweet copy to 100 characters or less as
an optimal Tweet length
CALL TO ACTION
Include 1 strong call to action & tell the user what
value add is there if they engage with your Tweet
A PICTURE2
@SamsungSG
Samsung Singapore
You can't cut photobombers out of the
photo. But you can use #SelectiveFocus.
#GALAXYS5
Have a clear image with a strong point of focus
Make the picture related to the Tweet copy
Optimal photo size is in a 2:1 aspect ratio
DON’T DISTRACT
NOT ALL PICTURES ARE CREATED EQUAL
SIZE IS IMPORTANT
A VIDEO3
Advertisers can now upload & distribute video on
Twitter
While we allow video uploads of up to 10minutes in
length, try and keep your video lengths to 3
minutes and less
Upload .mov and .mp4 files
@Budweiser
Budweiser
Each September, Budweiser celebrates
responsible drinking. Be there for the ones
you love. #FriendsAreWaiting
NATIVE VIDEO
VIDEO LENGTH
VIDEO FORMAT
A4
Vine is a mobile app from Twitter, which lets you create and share six-second
looping videos.
LOOPING
Use the fact that your video will play seamlessly over
and over to your advantage.
PERFECT THE POSITION
Use the “ghost” tool in Vine to keep your previous frame
faintly visible, allowing careful positioning & alignment
TRAIN YOUR TAP
Instead of tapping directly, try using a light swiping
motion on the screen as this can register as a short tap
without wobbling the phone.
USING RICH MEDIA
THROUGHOUT THE
FUNNEL
USING RICH MEDIA
THROUGHOUT THE
FUNNEL
AWARENESS
P H O T O
@DigitalFashWeek
DFW PR GIRL
BREAKING: Supermodel @NaomiCampbell
To Make Southeast Asia Runway Debut At
#DigitalFashionWeek Singapore 2013!
USING RICH MEDIA
THROUGHOUT THE
FUNNEL
AWARENESS
V I N E
USING RICH MEDIA
THROUGHOUT THE
FUNNEL
P R O M O T E D V I D E O
@Coles
Coles Supermarkets
#HestonforColes Tip: Serve Heston Hidden
Caramel Sauce & Figgy Pudding with fresh
whipped cream - Mmm!
INTEREST
USING RICH MEDIA
THROUGHOUT THE
FUNNEL
CAMPAIGN
W E B S I T E C A R D
@SingaporeAir
Singapore Airlines
Book early and fly to Europe on Singapore
Airlines now!
Book early and fly to Europe on Singapore
Airlines now!
Book Now
USING RICH MEDIA
THROUGHOUT THE
FUNNEL
DESIRE
L E A D G E N C A R D
ACTION
M O B I L E A P P P R O M O T I O N
@LazadaID
Lazada.co.id
It’s 12/12! The biggest sale of the year
is today! The time to buy anything for a
fraction of the price is now!
8 38Reply More
Lazada - Shopping & Deals
Lazada - Shopping & Deals!
Install
4.0/5.0 stars - 7 ratings
Promoted by Lazada Singapore
USING RICH MEDIA
THROUGHOUT THE
FUNNEL
CONTENT STRATEGY
ON TWITTER2
1 2 3
K E Y
Q U E S T I O N S
T O A S K
B E F O R E YO U
P L A N
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
1 0 R U L E S
F O R G R E AT
C O N T E N T
@CustomerService
@CEO
@CMO
@PRComms
@InvestorRelations
@Brand
@International
C O R P O R AT E
B U S I N E S S
P E O P L E
W H AT I S YO U R I D E N T I T Y O N T W I T T E R ?
1
K E Y
Q U E S T I O N S
T O A S K
B E F O R E YO U
P L A N
Name of Brand
@Brand
Your bio here in 160
characters
TWEETS FOLLOWING FOLLOWERS FAVORITES LISTS
HEADER IMAGE
1
2
3
Express your brand & your values
Tell your followers what to expect from
following your brand
Explain your product or service
Location
Link to a Website
3 ways to write it!
W H AT A P P E A R S O N YO U R P R O F I L E ?
1
K E Y
Q U E S T I O N S
T O A S K
B E F O R E YO U
P L A N
W H AT M A K E S A G O O D B I O ?
General Electric
@generalelectric
Visa
@Visa
Hong Kong
@discoverhk
GE works on things that matter.
Solutions for energy, health and
home, transportation and finance.
Building, powering, moving and
curing the world. GE works.
#everywhere isn’t just a place. It
can be the journey. It could be the
destination. But it’s always a new
state of mind.
Express your brand and values What to expect from following your brandExplain your product or service
Hong Kong Tourism Board's
official Twitter profile. Come here
for updates on Asia's World City.
Share your photos with us
#DiscoverHongKong
1
K E Y
Q U E S T I O N S
T O A S K
B E F O R E YO U
P L A N
Name of Brand
@Brand
Your bio here in 160
characters
TWEETS FOLLOWING FOLLOWERS FAVORITES LISTS
HEADER IMAGE
1
2
3
Display your brand personality
Inspire your followers
Showcase your product or service
Location
Link to a Website
W H AT A P P E A R S O N YO U R P R O F I L E ?
1
K E Y
Q U E S T I O N S
T O A S K
B E F O R E YO U
P L A N
HEADER IMAGE
@SubwaySingapore
@Optus
W H AT M A K E S A G O O D H E A D E R I M A G E ?
Display your brand personality
Showcase your product or service
Inspire your followers
@Nike
1
K E Y
Q U E S T I O N S
T O A S K
B E F O R E YO U
P L A N
#
HUMAN CONNECTION SELF-EXPRESSIONCONTENT DISCOVERYH O W U S E R S U S E I T
H O W B R A N D S U S E I T SEASONALBRAND
“I can find & catalogue conversations” “I can join in a conversation” “I can share cool stuff that reflects me”
#Samsung #GalaxyNote4 #DreamExchange
W H AT A R E H A S H TA G S U S E D F O R ?
CAMPAIGNPRODUCT
#ChineseNewYear
1
K E Y
Q U E S T I O N S
T O A S K
B E F O R E YO U
P L A N
W H O I S M Y A U D I E N C E ?
1
2
3
Someone who can buy your
product or service
Someone who can influence the
person who buys your product
or service
Your brand advocate who will
constantly spread
great word-of-mouth for you
1
2
3
Character Description: Give each segment a character
description of who they are. Go into details such as age,
gender, hobbies.
Motivations: Identify their motivations & what can
potentially add value to their life
Content Alignment: Start aligning these motivations to
the interests they have, and what content buckets your
brand can prepare
W H O C A N T H E Y B E ? L E T ’ S P E R S O N I F Y T H E M
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
W H AT A R E M Y C O N T E N T P I L L A R S ?
1 6 - 2 8 Y E A R O L D S
T E C H - S AV V Y
M A L E A N D F E M A L E
L I F E S T Y L E T E C H N O L O G Y P H O T O G R A P H Y
F I R S T
B R A N D C H O I C E I N
S M A RT P H O N E S A M O N G S T
Y O U T H S
4 0 % 2 0 % 4 0 %
B R A N D
O B J E C T I V E
A U D I E N C E
C O N T E N T P I L L A R S
C O N T E N T M I X
D E S I R E T O B E D E L I G H T E D
B E T H E F I R S T T O T E L L & S H A R E E X P E R I E N C E S
G A I N I N G M O R E K N O W L E D G E & K N O W- H O W
U S E R M O T I VAT I O N S
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
W H Y I S P L A N N I N G I M P O R TA N T ?
2
1
3
4
5
REMOVE UNCERTAINTY ABOUT TWEETS
EDUCATE AUDIENCE ABOUT PATTERNS
PLAN EARLY AND MAKE EACH TWEET COUNT
FOCUS ON BUILDING ENGAGEMENT
BUILD RELEVANCY
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
A LWAY S O N
P L A N N E D
U N P L A N N E D
E V E N T
L I V EU N P R E D I C TA B L E
E V E R Y DAY C A M PA I G N
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
A LWAY S O N
P L A N N E D
U N P L A N N E D
E V E N T
Instead of waiting for mentions, look for
conversations with regular cadence
L I V EU N P R E D I C TA B L E
E V E R Y DAY C A M PA I G N
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
ALWAYS-ON DRIVES MENTIONS
2.4x
MORE
RETWEETS
2.1x
MORE
MENTIONS
2.6x
GREATER
SOV
SOURCE: WHY YOUR TWITTER MARKETING NEEDS TO BE ALWAYS-ON” STUDY, BRILLIANT NOISE - 2014
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
VOLUME OF CONVERSATION
WED SATFRITUE THU SUNMON
Source | Oct 2014. Mentions of: “Run”, “Running”
“Run”
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
@adidasMY
adidas Malaysia
Give your run a shot of energy today with
Energy #Boost.
Happy running!
EVERYDAY
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
VOLUME OF CONVERSATION
“Hungry”
WED SATFRITUE THU SUNMON
Source | Twitter Internal. Oct 2014. Mentions of: “Hungry”
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
EVERYDAY - FROM WAITING FOR MENTIONS TO SEEKING
CONVERSATIONS
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
@SamsungAU
Samsung Australia
The #Note4 adjusts the picture to your
surroundings. Pretty clever, right?
#MoreThanBig
EVERYDAY - FROM WAITING FOR MENTIONS TO SEEKING
CONVERSATIONS
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
VOLUME OF CONVERSATION
WED SATFRITUE THU SUNMON
Source | Twitter Internal. Oct 2014. Mentions of: “Phone”, “Mobile Phone”
“Phone”
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
A LWAY S O N
P L A N N E D
U N P L A N N E D
E V E N T
What are the key brand and campaign
moments you have coming up?
L I V EU N P R E D I C TA B L E
E V E R Y DAY C A M PA I G N
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
CAMPAIGN - CREATIVE COLLABORATION
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
CAMPAIGN - CREATIVE COLLABORATION
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
@Toyota_Aus
Toyota Australia
Is this your favourite #mylegendarymoment?
http://ow.ly/yLPRo
CAMPAIGN - HASHTAGS AS A CALL TO ACTION
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
@NandosSG
Nando’s Singapore
Love her but does she know? #JustSayLah
at http://bit.ly/JSLsg  with #VDay
expression. Don’t chicken out on love!
CAMPAIGN - HASHTAGS AS A CONVERSATION STARTER
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
@IntelIndia
Intel India
A day without your PC would be hard, eh?
Tell us how you would manage without it
by using #WithoutMyPC & win #Ultrabook
and much more!
@IntelIndia
Intel India
As we launch the #4thGenCore processors,
take a minute to go down memory lane
and tell us about your first PC. #MyFirstPC
CAMPAIGN - HASHTAGS AS A MODE OF CONTENT DISCOVERY
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
@AudiMiddleEast
Audi Middle East
CAMPAIGN - A CLEARLY DEFINED SOCIAL PERSONA
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
@kraftmacncheese
KRAFT Mac & Cheese
Read between the lines and it’s just a cry for
Mac & Cheese for #FathersDay.
#cheesydadjokes
CAMPAIGN - A CLEARLY DEFINED SOCIAL PERSONA
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
A LWAY S O N
P L A N N E D
U N P L A N N E D
E V E N T
L I V EU N P R E D I C TA B L E
E V E R Y DAY C A M PA I G N
Look for cultural, sporting, entertainment
and calendar moments that give you the
opportunity for relevance at scale
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
@ClearKSA
CLEAR KSA
LIVE - CATALOGUE PASSIONS AROUND A SEASONAL MOMENT
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
@PepsiIndia
Pepsi India
We wish this film brightens up your Diwali and
reminds you that the best Diwali is a
#GharWaliDiwali. :-)
LIVE - CELEBRATE LOCAL SEASONAL MOMENTS
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
@Optus
Optus
Show your support for our world. Remind
everyone you know to turn off their lights
tomorrow for #EarthHour.
LIVE - RALLY AROUND A CAUSE
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
@GeneralElectric
General Electric
.@JeffImmelt on the #IndustrialInternet.
http://invent.ge/mindsmachines 
LIVE - HASHTAGS TO ACTIVATE CONVERSATIONS
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
P L A N N E D
E V E N TA LWAY S O N
U N P L A N N E D
L I V EU N P R E D I C TA B L E
E V E R Y DAY C A M PA I G N
Don’t stress about this, nail the others and
this will be easier to react to
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
@mizoneid
Mizone Indonesia
Nah, para artist kita lagi bikin #FresArt !
Mau tahu hasilnya?
UNPREDICTABLE - LIVE RESPONSE
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
UNPREDICTABLE - LIVE RESPONSE
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
W H AT I S M Y C O N T E N T C A L E N D A R ?
DEC
KEY MOMENTS
(CIRCLE THOSE
RELEVANT TO
YOUR BRAND &
CAMPAIGN)
CONTENT IDEAS
WHAT CONTENT
MIGHT WORK IN
THOSE MOMENTS,
AND YOUR
AUDIENCE?
YOU SHOULD BE
ABLE TO
SUMMARISE IT IN
A HASHTAG &
140 CHARACTERS
#SCHOOLSOUT #________________ #________________ #________________ #________________
NOV
Nike We Run
Jay Chou
CIO Leaders Summit 2014
School Holidays
Asia Pacific Food Expo 2014
SITEX Asia
——— SEASONAL ——— SPORTING ——— CULTURAL ——— BUSINESS For more information, use our “Own The Moment” planners online
Singapore Marathon
Anime Festival
SES Singapore
Christmas
StanChart Marathon
Zouk Out
Moment:
Around the school holidays
(a seasonal moment)
Audience:
Parents
Potential Content:
Kids activities, kid-friendly
restaurants, family activities,
Short getaways
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
W H AT I S M Y C O N T E N T C A L E N D A R ?
S U N M O N T U E S W E D T H U R S F R I S AT
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30
1. Sprinkle different types of moments (plan for the moment framework) into the calendar
• Everyday Moments (Your Content Pillars)
• Campaign Moments (Product Launches, Brand Campaigns)
• Live Moments (Seasonal events in your market - sports, business, culture)
2. Identify a comfortable frequency (Once a day is enough to get off to a good start)
3. Leave room for some spontaneity
4. Use our Tweet Scheduling tool
Everyday Moments
Campaign Moments
Offers
Live Moments
2
YO U R
C O N T E N T
P L A N N I N G
F R A M E W O R K
LET YOUR BRAND PERSONALITY SHINE
INSIGHTS INSPIRE IDEAS
LISTEN TO UNDERSTAND
MAKE YOUR USER THE HERO
KEEP TWEETS CLEAN
1 0 R U L E S F O R G R E AT C O N T E N T
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
RECOGNISE YOUR CHAMPIONS
DON’T LET YOUR FOLLOWERS READ & RUN
ESTABLISH YOUR OWN NICHE
REPEAT / REPURPOSE QUALITY CONTENT
DON’T POST & PRAY
3
2
1
4
5
6
7
8
9
10
LET YOUR BRAND PERSONALITY SHINE1
If your brand is a person, who will he/she be? A trusted
friend, an entertaining friend who is the life of the party, or an
informative friend who is knowledgeable and demonstrates
thought leadership? We normally encourage you to choose
two out of three traits
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
@SLSWA
Surf Life Saving WA
This is the White Shark that has been
cruising the coast. Last seen between
Scarborough and Trigg at 12:47.
LET YOUR BRAND PERSONALITY SHINE
INFORMATIVE
1
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
@GeneralElectric
Greenpeace
VICTORY! LEGO has ended their
partnership with Shell. Everything is
awesome! #SaveTheArctic
LET YOUR BRAND PERSONALITY SHINE
TRUSTED
1
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
@mizoneid
Mizone Indonesia
This #FresArt is specially made by
@oktafianangga for you! @mistertruong
@ladyxtel @KeithTimimi
LET YOUR BRAND PERSONALITY SHINE
ENTERTAINING
1
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
Tweets that come from compelling insights result in ideas
that add real value.
INSIGHTS INSPIRE IDEAS2
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
@Optus
Optus
Turn your phone into a DIY projector. #YES,
it actually works! #Optus
INSIGHTS INSPIRE IDEAS2
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
Listen to understand. Knowing what your audience is hoping
to gain from the Tweets you write will shape the way you
develop your Tweets.
LISTEN TO UNDERSTAND3
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
@Uber_SING
Uber Singapore
You know what it's been like out there folks.
Hang tight, your driver is doing his best to
get to you as quickly as possible!
#singapour
@malaby
Sharon Malaby
Well played responsiveness w/ humor
@Uber_SING "Hang tight, your driver is
doing his best to get to you as quickly as
possible! #singapour"
LISTEN TO UNDERSTAND3
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
Your content should not focus about how awesome your
brand is. The best content will be relatable. Focus on how
your products or services touch people’s lives. It shifts the
focus from being about you to being about your customer.
MAKE YOUR USER THE HERO4
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
@SamsungSG
Samsung Singapore
At Samsung, we are proud of all our
#DreamExchange winners & helping them
turn their dreams into reality.
MAKE YOUR USER THE HERO4
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
Keep Tweets clean to not distract from the main message
Don’t have multiple #s and @s in your Tweets. Keep it simple.
Use rich media if you want to provide more context in your
Tweet
5
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
KEEP TWEETS CLEAN. DON’T DISTRACT FROM THE MAIN
MESSAGE
@SingTel
SingTel
Ferdinand and Aguero enjoying our local
hawker fare at Maxwell market!
#SGGameOn
5
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
KEEP TWEETS CLEAN. DON’T DISTRACT FROM THE MAIN
MESSAGE
Recognise your champions for content to travel. There are 3
types of champions you can consider; celebrities, influencers
& brand advocates
Celebrities command a high degree of public fascination &
influence in the mainstream media.
6
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
RECOGNISE YOUR CHAMPIONS - CELEBRITIES
@NaomiCampbell
Naomi Campbell
@DigitalFashWeek doing Opening for
Zenchi Spring Summer 2014 about to walk
#TeamNaomi say.ly/Ajq771Y
6
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
RECOGNISE YOUR CHAMPIONS - CELEBRITIES
Recognise your champions for content to travel. There are 3 types of
champions you can consider; celebrities, influencers & brand advocates
Influencers are highly respected & knowledgeable about specific topics
(e.g. technology, marketing, parenting, food). They usually concentrate
on one topic of expertise & have a prominent following on Twitter
6
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
RECOGNISE YOUR CHAMPIONS - INFLUENCERS
@FinalCutKing
Zach King
You know those realistic looking Aquarium
screensavers??! #BendTheRules @HP
6
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
RECOGNISE YOUR CHAMPIONS - INFLUENCERS
Recognise your champions for content to travel. There are 3 types of
champions you can consider; celebrities, influencers & brand advocates
Advocates are your brand fanatics who live and breathe your brand, and
readily share their experiences. They might not have a prominent Twitter
following but recognizing these champions on Twitter will make them
your brand advocate for life
6
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
RECOGNISE YOUR CHAMPIONS - ADVOCATES
@frankbyocbc
Frank by OCBC
Look who's out and about at lunchtime?
Come spot us and we'll make your day with
a Gongcha and rose!
@boonishere
KaiBoon
@frankbyocbc @OCBCBank thanks for the
#gongcha treat
@frankbyocbc
Frank by OCBC
@boonishere you're very welcome! Enjoy
your #gongcha! :)
6
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
RECOGNISE YOUR CHAMPIONS - ADVOCATES
6
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
RECOGNISE YOUR CHAMPIONS - ADVOCATES
Provide directional language and be clear if you want your followers to
take a specific action when they see your Tweet.
For instance, you can ask your followers to ReTweet your Tweet in
creative ways
7
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
DON’T LET YOUR FOLLOWERS READ AND RUN
@cokesg
Coke SG
COKE SurPRIZE! RT and mention us with
which numbered can you want. A winner
will win the prize within for each can.
7
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
DON’T LET YOUR FOLLOWERS READ AND RUN
Stand for something or fall for anything.
Be known for something specific - whether it is a domain of knowledge
or a clear brand proposition.
8
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
ESTABLISH YOUR OWN NICHE
@Visa
Visa
The Visa card you love plus the phone you
can't live without. Apple Pay launches
10/20. http://vi.sa/1sNVowe 
8
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
ESTABLISH YOUR OWN NICHE
Your brand is sitting on a trove of valuable content - white papers, press
releases, & statistics.
Don’t be shy to repurpose some of this content creatively if it can be
aligned to your brand’s content pillars.
9
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
REPEAT/REPURPOSE QUALITY CONTENT
@exxonmobil
ExxonMobil
Help us inspire the next generation of
#engineers! http://bit.ly/1mDhlgU 
#BeAnEngineer
9
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
REPEAT/REPURPOSE QUALITY CONTENT
Any content worth investing into is worth being viewed as an asset to
your business.
It doesn’t matter how good your content is if no one sees it. It’s about
who you say it to, where & when.
With our Promoted Products, we can distribute your content to the right
people at the right time.
10
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
DON’T POST AND PRAY
@SingaporeAir
Singapore Airlines
Book early and fly to Europe on Singapore
Airlines now!
Book early and fly to Europe on Singapore
Airlines now!
Book Now
10
3
1 0 R U L E S
F O R G R E AT
C O N T E N T
DON’T POST AND PRAY
DON’T POST & PRAY3
TWEETS FOLLOWING FOLLOWERS
105K 8,769 55.8K
@ladyxtel
Christel Quek
Compose New Tweet…
Tweets Who to follow • Refresh • View all
Find people you know • Popular accounts
Promoted
Hootsuite @hootsuite
Mark Addicks @MarkAddicks
Seth William Farbman @sethfarbman
Followed by Ken Mandel and to…
Follow
Follow
Follow
Reply Retweet Favorite MoreExpand
Vala Afshar @ValaAfshar • 21m
"Digital transformation is also about building relationships and alliances
inside the company to expedite and scale change." - @briansolis
Reply Retweet Favorite More
Benedict Evans @BenedictEvans • 1h
Vodafone reports 34% data penetration in India, 20% smartphone penetration.
Reply Retweet Favorite MoreExpand
TED Talks @TEDTalks • 1m
"Creativity is as important in education as literacy, and we should treat it
with the same status." http://t.ted.com/yumXoUx
Great via @ProfessorGary: The 5 Steps to Creative Problem Solving http://
slidesha.re/1smHT33 ” @shivsingh @kevinburkeSF
Reply Retweet Favorite MoreExpand
Antonio J Lucio @ajlucio5• 2h
Promoted by Marina Bay Sands
Reply Retweet Favorite MoreExpand
Marina Bay Sands @marinabaysands • 1m
“I’m glad to finally have a photo of myself in the famous infinity pool” -
@GwynethPaltrow #British_Airways #a380
Followed by Sara Varela and Coke SG
© 2014 Twitter About Help Terms Privacy
Cookies Ads info Brand Blog Status Apps
Jobs Advertise Businesses Media Developers
Singapore Trends • Change
#CometLanding
Starhub
New Artist of the Year
Singapore
#PlanetX
Pink LUV
Taylor Swift
Japan
Promoted by Transformers
#Transformers
Tweets Who to follow • Refresh • View all
Find people you know • Popular accounts
Promoted
Hootsuite @hootsuite
Mark Addicks @MarkAddicks
Seth William Farbman @sethfarbman
Followed by Ken Mandel and to…
Follow
Follow
Follow
Reply Retweet Favorite MoreExpand
Vala Afshar @ValaAfshar • 21m
"Digital transformation is also about building relationships and alliances
inside the company to expedite and scale change." - @briansolis
Reply Retweet Favorite More
Benedict Evans @BenedictEvans • 1h
Vodafone reports 34% data penetration in India, 20% smartphone penetration.
Reply Retweet Favorite MoreExpand
TED Talks @TEDTalks • 1m
"Creativity is as important in education as literacy, and we should treat it
with the same status." http://t.ted.com/yumXoUx
Great via @ProfessorGary: The 5 Steps to Creative Problem Solving http://
slidesha.re/1smHT33 ” @shivsingh @kevinburkeSF
Reply Retweet Favorite MoreExpand
Antonio J Lucio @ajlucio5• 2h
Promoted by Marina Bay Sands
Reply Retweet Favorite MoreExpand
Marina Bay Sands @marinabaysands • 1m
“I’m glad to finally have a photo of myself in the famous infinity pool” -
@GwynethPaltrow #British_Airways #a380
Followed by Sara Varela and Christel Quek
© 2014 Twitter About Help Terms Privacy
Cookies Ads info Brand Blog Status Apps
Jobs Advertise Businesses Media Developers
TWEETS FOLLOWING FOLLOWERS
105K 8,769 55.8K
@ladyxtel
Christel Quek
Compose New Tweet…
Singapore Trends • Change
#CometLanding
Starhub
New Artist of the Year
Singapore
#PlanetX
Pink LUV
Taylor Swift
Japan
Promoted by Transformers
#Transformers
Promoted
Trend
Tweets
Reply Retweet Favorite MoreExpand
Vala Afshar @ValaAfshar • 21m
"Digital transformation is also about building relationships and alliances
inside the company to expedite and scale change." - @briansolis
Reply Retweet Favorite More
Benedict Evans @BenedictEvans • 1h
Vodafone reports 34% data penetration in India, 20% smartphone penetration.
Reply Retweet Favorite MoreExpand
TED Talks @TEDTalks • 1m
"Creativity is as important in education as literacy, and we should treat it
with the same status." http://t.ted.com/yumXoUx
Great via @ProfessorGary: The 5 Steps to Creative Problem Solving http://
slidesha.re/1smHT33 ” @shivsingh @kevinburkeSF
Reply Retweet Favorite MoreExpand
Antonio J Lucio @ajlucio5• 2h
Promoted by Marina Bay Sands
Reply Retweet Favorite MoreExpand
Marina Bay Sands @marinabaysands • 1m
“I’m glad to finally have a photo of myself in the famous infinity pool” -
@GwynethPaltrow #British_Airways #a380
Followed by Sara Varela and Christel Quek
© 2014 Twitter About Help Terms Privacy
Cookies Ads info Brand Blog Status Apps
Jobs Advertise Businesses Media Developers
Singapore Trends • Change
#CometLanding
Starhub
New Artist of the Year
Singapore
#PlanetX
Pink LUV
Taylor Swift
Japan
Promoted by Transformers
#Transformers
TWEETS FOLLOWING FOLLOWERS
105K 8,769 55.8K
@ladyxtel
Christel Quek
Compose New Tweet…
Who to follow • Refresh • View all
Find people you know • Popular accounts
Promoted
Hootsuite @hootsuite
Mark Addicks @MarkAddicks
Seth William Farbman @sethfarbman
Followed by Ken Mandel and to…
Follow
Follow
Follow
Promoted
Account
Tweets
Reply Retweet Favorite MoreExpand
Vala Afshar @ValaAfshar • 21m
"Digital transformation is also about building relationships and alliances
inside the company to expedite and scale change." - @briansolis
Reply Retweet Favorite More
Benedict Evans @BenedictEvans • 1h
Vodafone reports 34% data penetration in India, 20% smartphone penetration.
Reply Retweet Favorite MoreExpand
TED Talks @TEDTalks • 1m
"Creativity is as important in education as literacy, and we should treat it
with the same status." http://t.ted.com/yumXoUx
Great via @ProfessorGary: The 5 Steps to Creative Problem Solving http://
slidesha.re/1smHT33 ” @shivsingh @kevinburkeSF
Reply Retweet Favorite MoreExpand
Antonio J Lucio @ajlucio5• 2h
© 2014 Twitter About Help Terms Privacy
Cookies Ads info Brand Blog Status Apps
Jobs Advertise Businesses Media Developers
Who to follow • Refresh • View all
Find people you know • Popular accounts
Promoted
Hootsuite @hootsuite
Mark Addicks @MarkAddicks
Seth William Farbman @sethfarbman
Followed by Ken Mandel and to…
Follow
Follow
Follow
Singapore Trends • Change
#CometLanding
Starhub
New Artist of the Year
Singapore
#PlanetX
Pink LUV
Taylor Swift
Japan
Promoted by Transformers
#Transformers
TWEETS FOLLOWING FOLLOWERS
105K 8,769 55.8K
@ladyxtel
Christel Quek
Compose New Tweet…
Promoted by Marina Bay Sands
Reply Retweet Favorite MoreExpand
Marina Bay Sands @marinabaysands • 1m
“I’m glad to finally have a photo of myself in the famous infinity pool” -
@GwynethPaltrow #British_Airways #a380
Followed by Sara Varela and Christel Quek
Promoted
Tweet
Reply Retweet Favorite MoreExpand
Vala Afshar @ValaAfshar • 21m
"Digital transformation is also about building relationships and alliances
inside the company to expedite and scale change." - @briansolis
Reply Retweet Favorite More
Benedict Evans @BenedictEvans • 1h
Vodafone reports 34% data penetration in India, 20% smartphone penetration.
Reply Retweet Favorite MoreExpand
TED Talks @TEDTalks • 1m
"Creativity is as important in education as literacy, and we should treat it
with the same status." http://t.ted.com/yumXoUx
Great via @ProfessorGary: The 5 Steps to Creative Problem Solving http://
slidesha.re/1smHT33 ” @shivsingh @kevinburkeSF
Reply Retweet Favorite MoreExpand
Antonio J Lucio @ajlucio5 • 2h
Promoted by Marina Bay Sands
Reply Retweet Favorite MoreExpand
Marina Bay Sands @marinabaysands • 1m
“I’m glad to finally have a photo of myself in the famous infinity pool” -
@GwynethPaltrow #British_Airways #a380
Followed by Sara Varela and Christel Quek
Tweets
© 2014 Twitter About Help Terms Privacy
Cookies Ads info Brand Blog Status Apps
Jobs Advertise Businesses Media Developers
Who to follow • Refresh • View all
Find people you know • Popular accounts
Promoted
Hootsuite @hootsuite
Mark Addicks @MarkAddicks
Seth William Farbman @sethfarbman
Followed by Ken Mandel and to…
Follow
Follow
Follow
Singapore Trends • Change
#CometLanding
Starhub
New Artist of the Year
Singapore
#PlanetX
Pink LUV
Taylor Swift
Japan
Promoted by Transformers
#Transformers
TWEETS FOLLOWING FOLLOWERS
105K 8,769 55.8K
@ladyxtel
Christel Quek
Compose New Tweet…
Promoted Follow
Hootsuite
Hootsuite @hootsuite • 21m
Creating a social media strategy for your business? Here’s a free white paper
to help get you started: http://ow.ly/C7GFj
Promoted
Account in
Timeline
2.9x
MORE
RETWEETS
3.5x
MORE
MENTIONS
3.9x
GREATER
SOV
SOURCE: “DO BRANDS BENEFIT FROM AN ‘ALWAYS ON’ APPROACH TO TWITTER”, BRILLIANT NOISE, 2014
C O N S I S T E N T PA I D D E L I V E R S M O R E
20%
HIGHER THAN
ORGANIC
P R O M O T E D T W E E T S S C O R E
I N D R I V I N G B R A N D C O N S I D E R AT I O N
TAKEAWAYS4
I N T R O :
T W I T T E R B I O - express your brand & values OR tell your followers what to expect from
following your brand, OR explain your product or service
A U D I E N C E :
A U D I E N C E - Define and characterize them
C O N T E N T P I L L A R S - 3 content themes
C O N T E N T :
O R G A N I C T W E E T S / DAY - 1 to 3 times a day
P R O M O T E D T W E E T S / C A M PA I G N - 5, to maximise recall & resonance
T W E E T L E N G T H - 100-110 characters per Tweet
R I C H M E D I A - Photos, Vines, Videos in Tweets
H A S H TA G S - at least 3 per month
C O N S I S T E N C Y - content calendar is planned a month in advance
D I S T R I B U T I O N :
P R O M O T E D P R O D U C T S - leverage keyword or interest targeting
W H AT I S M Y C H E C K L I S T ?
SHARED MOMENTS
ARE THE EMOTIONAL
GLUE OF SOCIETY
WIN AT CONTENT
@ladyxtel

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Win At Content (Content Strategy)

  • 2. D I S T R I B U T E D L I V E P U B L I C C O N V E R S AT I O N A L
  • 3. MORE MOBILE MORE CONTENT S M A R T P H O N E S 8 1 B D E S K T O P 4 1 6 B D E S K T O P 4 7 7 B S M A R T P H O N E S 3 8 1 B TA B L E T S 1 0 B 2 0 1 0 2 0 1 3 493% M O B I L E G R O W T H 14% D E S K T O P G R O W T H I N T E R N E T U S A G E B Y M I N U T E S
  • 4. BILLION TWEETS EVERY 2 DAYS 1 BILLION GLOBAL INTERNET USERS 2.4 HAVING THE RIGHT CONTENT DISTRIBUTED AT SCALE IS MORE IMPORTANT THAN EVER SOURCE: TWITTER INTERNAL JANUARY 2014
  • 5. BUT, THERE ARE CHALLENGES MARKETERS HAVE A CHALLENGE CREATING INTERESTING CONTENT 54% MARKETERS HAVE A CHALLENGE CREATING CONTENT CONSISTENTLY 50% SOURCE: 2015 B2B CONTENT MARKETING TRENDS / MARKETINGPROFS
  • 6. 2 1 3 WHAT MAKES A GOOD TWEET CONTENT STRATEGY ON TWITTER DON’T POST AND PRAY TAKEAWAYS4
  • 8. IN 140 CHARACTERS1 @cokesg Coke SG VANILLA COKE is back in SG for a limited time! Find them at select 7-11 stores! Grab your dash of vanilla now and share pics! OPTIMAL TWEET LENGTH Keep your Tweet copy to 100 characters or less as an optimal Tweet length CALL TO ACTION Include 1 strong call to action & tell the user what value add is there if they engage with your Tweet
  • 9. A PICTURE2 @SamsungSG Samsung Singapore You can't cut photobombers out of the photo. But you can use #SelectiveFocus. #GALAXYS5 Have a clear image with a strong point of focus Make the picture related to the Tweet copy Optimal photo size is in a 2:1 aspect ratio DON’T DISTRACT NOT ALL PICTURES ARE CREATED EQUAL SIZE IS IMPORTANT
  • 10. A VIDEO3 Advertisers can now upload & distribute video on Twitter While we allow video uploads of up to 10minutes in length, try and keep your video lengths to 3 minutes and less Upload .mov and .mp4 files @Budweiser Budweiser Each September, Budweiser celebrates responsible drinking. Be there for the ones you love. #FriendsAreWaiting NATIVE VIDEO VIDEO LENGTH VIDEO FORMAT
  • 11. A4 Vine is a mobile app from Twitter, which lets you create and share six-second looping videos. LOOPING Use the fact that your video will play seamlessly over and over to your advantage. PERFECT THE POSITION Use the “ghost” tool in Vine to keep your previous frame faintly visible, allowing careful positioning & alignment TRAIN YOUR TAP Instead of tapping directly, try using a light swiping motion on the screen as this can register as a short tap without wobbling the phone.
  • 13. USING RICH MEDIA THROUGHOUT THE FUNNEL AWARENESS P H O T O @DigitalFashWeek DFW PR GIRL BREAKING: Supermodel @NaomiCampbell To Make Southeast Asia Runway Debut At #DigitalFashionWeek Singapore 2013!
  • 14. USING RICH MEDIA THROUGHOUT THE FUNNEL AWARENESS V I N E
  • 15. USING RICH MEDIA THROUGHOUT THE FUNNEL P R O M O T E D V I D E O @Coles Coles Supermarkets #HestonforColes Tip: Serve Heston Hidden Caramel Sauce & Figgy Pudding with fresh whipped cream - Mmm! INTEREST
  • 16. USING RICH MEDIA THROUGHOUT THE FUNNEL CAMPAIGN W E B S I T E C A R D @SingaporeAir Singapore Airlines Book early and fly to Europe on Singapore Airlines now! Book early and fly to Europe on Singapore Airlines now! Book Now
  • 17. USING RICH MEDIA THROUGHOUT THE FUNNEL DESIRE L E A D G E N C A R D
  • 18. ACTION M O B I L E A P P P R O M O T I O N @LazadaID Lazada.co.id It’s 12/12! The biggest sale of the year is today! The time to buy anything for a fraction of the price is now! 8 38Reply More Lazada - Shopping & Deals Lazada - Shopping & Deals! Install 4.0/5.0 stars - 7 ratings Promoted by Lazada Singapore USING RICH MEDIA THROUGHOUT THE FUNNEL
  • 20. 1 2 3 K E Y Q U E S T I O N S T O A S K B E F O R E YO U P L A N YO U R C O N T E N T P L A N N I N G F R A M E W O R K 1 0 R U L E S F O R G R E AT C O N T E N T
  • 21. @CustomerService @CEO @CMO @PRComms @InvestorRelations @Brand @International C O R P O R AT E B U S I N E S S P E O P L E W H AT I S YO U R I D E N T I T Y O N T W I T T E R ? 1 K E Y Q U E S T I O N S T O A S K B E F O R E YO U P L A N
  • 22. Name of Brand @Brand Your bio here in 160 characters TWEETS FOLLOWING FOLLOWERS FAVORITES LISTS HEADER IMAGE 1 2 3 Express your brand & your values Tell your followers what to expect from following your brand Explain your product or service Location Link to a Website 3 ways to write it! W H AT A P P E A R S O N YO U R P R O F I L E ? 1 K E Y Q U E S T I O N S T O A S K B E F O R E YO U P L A N
  • 23. W H AT M A K E S A G O O D B I O ? General Electric @generalelectric Visa @Visa Hong Kong @discoverhk GE works on things that matter. Solutions for energy, health and home, transportation and finance. Building, powering, moving and curing the world. GE works. #everywhere isn’t just a place. It can be the journey. It could be the destination. But it’s always a new state of mind. Express your brand and values What to expect from following your brandExplain your product or service Hong Kong Tourism Board's official Twitter profile. Come here for updates on Asia's World City. Share your photos with us #DiscoverHongKong 1 K E Y Q U E S T I O N S T O A S K B E F O R E YO U P L A N
  • 24. Name of Brand @Brand Your bio here in 160 characters TWEETS FOLLOWING FOLLOWERS FAVORITES LISTS HEADER IMAGE 1 2 3 Display your brand personality Inspire your followers Showcase your product or service Location Link to a Website W H AT A P P E A R S O N YO U R P R O F I L E ? 1 K E Y Q U E S T I O N S T O A S K B E F O R E YO U P L A N
  • 25. HEADER IMAGE @SubwaySingapore @Optus W H AT M A K E S A G O O D H E A D E R I M A G E ? Display your brand personality Showcase your product or service Inspire your followers @Nike 1 K E Y Q U E S T I O N S T O A S K B E F O R E YO U P L A N
  • 26. # HUMAN CONNECTION SELF-EXPRESSIONCONTENT DISCOVERYH O W U S E R S U S E I T H O W B R A N D S U S E I T SEASONALBRAND “I can find & catalogue conversations” “I can join in a conversation” “I can share cool stuff that reflects me” #Samsung #GalaxyNote4 #DreamExchange W H AT A R E H A S H TA G S U S E D F O R ? CAMPAIGNPRODUCT #ChineseNewYear 1 K E Y Q U E S T I O N S T O A S K B E F O R E YO U P L A N
  • 27. W H O I S M Y A U D I E N C E ? 1 2 3 Someone who can buy your product or service Someone who can influence the person who buys your product or service Your brand advocate who will constantly spread great word-of-mouth for you 1 2 3 Character Description: Give each segment a character description of who they are. Go into details such as age, gender, hobbies. Motivations: Identify their motivations & what can potentially add value to their life Content Alignment: Start aligning these motivations to the interests they have, and what content buckets your brand can prepare W H O C A N T H E Y B E ? L E T ’ S P E R S O N I F Y T H E M 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 28. W H AT A R E M Y C O N T E N T P I L L A R S ? 1 6 - 2 8 Y E A R O L D S T E C H - S AV V Y M A L E A N D F E M A L E L I F E S T Y L E T E C H N O L O G Y P H O T O G R A P H Y F I R S T B R A N D C H O I C E I N S M A RT P H O N E S A M O N G S T Y O U T H S 4 0 % 2 0 % 4 0 % B R A N D O B J E C T I V E A U D I E N C E C O N T E N T P I L L A R S C O N T E N T M I X D E S I R E T O B E D E L I G H T E D B E T H E F I R S T T O T E L L & S H A R E E X P E R I E N C E S G A I N I N G M O R E K N O W L E D G E & K N O W- H O W U S E R M O T I VAT I O N S 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 29. W H Y I S P L A N N I N G I M P O R TA N T ? 2 1 3 4 5 REMOVE UNCERTAINTY ABOUT TWEETS EDUCATE AUDIENCE ABOUT PATTERNS PLAN EARLY AND MAKE EACH TWEET COUNT FOCUS ON BUILDING ENGAGEMENT BUILD RELEVANCY 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 30. A LWAY S O N P L A N N E D U N P L A N N E D E V E N T L I V EU N P R E D I C TA B L E E V E R Y DAY C A M PA I G N 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 31. A LWAY S O N P L A N N E D U N P L A N N E D E V E N T Instead of waiting for mentions, look for conversations with regular cadence L I V EU N P R E D I C TA B L E E V E R Y DAY C A M PA I G N 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 32. ALWAYS-ON DRIVES MENTIONS 2.4x MORE RETWEETS 2.1x MORE MENTIONS 2.6x GREATER SOV SOURCE: WHY YOUR TWITTER MARKETING NEEDS TO BE ALWAYS-ON” STUDY, BRILLIANT NOISE - 2014 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 33. VOLUME OF CONVERSATION WED SATFRITUE THU SUNMON Source | Oct 2014. Mentions of: “Run”, “Running” “Run” 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 34. @adidasMY adidas Malaysia Give your run a shot of energy today with Energy #Boost. Happy running! EVERYDAY 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 35. VOLUME OF CONVERSATION “Hungry” WED SATFRITUE THU SUNMON Source | Twitter Internal. Oct 2014. Mentions of: “Hungry” 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 36. EVERYDAY - FROM WAITING FOR MENTIONS TO SEEKING CONVERSATIONS 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 37. @SamsungAU Samsung Australia The #Note4 adjusts the picture to your surroundings. Pretty clever, right? #MoreThanBig EVERYDAY - FROM WAITING FOR MENTIONS TO SEEKING CONVERSATIONS 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 38. VOLUME OF CONVERSATION WED SATFRITUE THU SUNMON Source | Twitter Internal. Oct 2014. Mentions of: “Phone”, “Mobile Phone” “Phone” 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 39. A LWAY S O N P L A N N E D U N P L A N N E D E V E N T What are the key brand and campaign moments you have coming up? L I V EU N P R E D I C TA B L E E V E R Y DAY C A M PA I G N 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 40. CAMPAIGN - CREATIVE COLLABORATION 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 41. CAMPAIGN - CREATIVE COLLABORATION 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 42. @Toyota_Aus Toyota Australia Is this your favourite #mylegendarymoment? http://ow.ly/yLPRo CAMPAIGN - HASHTAGS AS A CALL TO ACTION 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 43. @NandosSG Nando’s Singapore Love her but does she know? #JustSayLah at http://bit.ly/JSLsg  with #VDay expression. Don’t chicken out on love! CAMPAIGN - HASHTAGS AS A CONVERSATION STARTER 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 44. @IntelIndia Intel India A day without your PC would be hard, eh? Tell us how you would manage without it by using #WithoutMyPC & win #Ultrabook and much more! @IntelIndia Intel India As we launch the #4thGenCore processors, take a minute to go down memory lane and tell us about your first PC. #MyFirstPC CAMPAIGN - HASHTAGS AS A MODE OF CONTENT DISCOVERY 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 45. @AudiMiddleEast Audi Middle East CAMPAIGN - A CLEARLY DEFINED SOCIAL PERSONA 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 46. @kraftmacncheese KRAFT Mac & Cheese Read between the lines and it’s just a cry for Mac & Cheese for #FathersDay. #cheesydadjokes CAMPAIGN - A CLEARLY DEFINED SOCIAL PERSONA 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 47. A LWAY S O N P L A N N E D U N P L A N N E D E V E N T L I V EU N P R E D I C TA B L E E V E R Y DAY C A M PA I G N Look for cultural, sporting, entertainment and calendar moments that give you the opportunity for relevance at scale 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 48. @ClearKSA CLEAR KSA LIVE - CATALOGUE PASSIONS AROUND A SEASONAL MOMENT 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 49. @PepsiIndia Pepsi India We wish this film brightens up your Diwali and reminds you that the best Diwali is a #GharWaliDiwali. :-) LIVE - CELEBRATE LOCAL SEASONAL MOMENTS 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 50. @Optus Optus Show your support for our world. Remind everyone you know to turn off their lights tomorrow for #EarthHour. LIVE - RALLY AROUND A CAUSE 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 51. @GeneralElectric General Electric .@JeffImmelt on the #IndustrialInternet. http://invent.ge/mindsmachines  LIVE - HASHTAGS TO ACTIVATE CONVERSATIONS 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 52. P L A N N E D E V E N TA LWAY S O N U N P L A N N E D L I V EU N P R E D I C TA B L E E V E R Y DAY C A M PA I G N Don’t stress about this, nail the others and this will be easier to react to 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 53. @mizoneid Mizone Indonesia Nah, para artist kita lagi bikin #FresArt ! Mau tahu hasilnya? UNPREDICTABLE - LIVE RESPONSE 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 54. UNPREDICTABLE - LIVE RESPONSE 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 55. W H AT I S M Y C O N T E N T C A L E N D A R ? DEC KEY MOMENTS (CIRCLE THOSE RELEVANT TO YOUR BRAND & CAMPAIGN) CONTENT IDEAS WHAT CONTENT MIGHT WORK IN THOSE MOMENTS, AND YOUR AUDIENCE? YOU SHOULD BE ABLE TO SUMMARISE IT IN A HASHTAG & 140 CHARACTERS #SCHOOLSOUT #________________ #________________ #________________ #________________ NOV Nike We Run Jay Chou CIO Leaders Summit 2014 School Holidays Asia Pacific Food Expo 2014 SITEX Asia ——— SEASONAL ——— SPORTING ——— CULTURAL ——— BUSINESS For more information, use our “Own The Moment” planners online Singapore Marathon Anime Festival SES Singapore Christmas StanChart Marathon Zouk Out Moment: Around the school holidays (a seasonal moment) Audience: Parents Potential Content: Kids activities, kid-friendly restaurants, family activities, Short getaways 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 56. W H AT I S M Y C O N T E N T C A L E N D A R ? S U N M O N T U E S W E D T H U R S F R I S AT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1. Sprinkle different types of moments (plan for the moment framework) into the calendar • Everyday Moments (Your Content Pillars) • Campaign Moments (Product Launches, Brand Campaigns) • Live Moments (Seasonal events in your market - sports, business, culture) 2. Identify a comfortable frequency (Once a day is enough to get off to a good start) 3. Leave room for some spontaneity 4. Use our Tweet Scheduling tool Everyday Moments Campaign Moments Offers Live Moments 2 YO U R C O N T E N T P L A N N I N G F R A M E W O R K
  • 57. LET YOUR BRAND PERSONALITY SHINE INSIGHTS INSPIRE IDEAS LISTEN TO UNDERSTAND MAKE YOUR USER THE HERO KEEP TWEETS CLEAN 1 0 R U L E S F O R G R E AT C O N T E N T 3 1 0 R U L E S F O R G R E AT C O N T E N T RECOGNISE YOUR CHAMPIONS DON’T LET YOUR FOLLOWERS READ & RUN ESTABLISH YOUR OWN NICHE REPEAT / REPURPOSE QUALITY CONTENT DON’T POST & PRAY 3 2 1 4 5 6 7 8 9 10
  • 58. LET YOUR BRAND PERSONALITY SHINE1 If your brand is a person, who will he/she be? A trusted friend, an entertaining friend who is the life of the party, or an informative friend who is knowledgeable and demonstrates thought leadership? We normally encourage you to choose two out of three traits 3 1 0 R U L E S F O R G R E AT C O N T E N T
  • 59. @SLSWA Surf Life Saving WA This is the White Shark that has been cruising the coast. Last seen between Scarborough and Trigg at 12:47. LET YOUR BRAND PERSONALITY SHINE INFORMATIVE 1 3 1 0 R U L E S F O R G R E AT C O N T E N T
  • 60. @GeneralElectric Greenpeace VICTORY! LEGO has ended their partnership with Shell. Everything is awesome! #SaveTheArctic LET YOUR BRAND PERSONALITY SHINE TRUSTED 1 3 1 0 R U L E S F O R G R E AT C O N T E N T
  • 61. @mizoneid Mizone Indonesia This #FresArt is specially made by @oktafianangga for you! @mistertruong @ladyxtel @KeithTimimi LET YOUR BRAND PERSONALITY SHINE ENTERTAINING 1 3 1 0 R U L E S F O R G R E AT C O N T E N T
  • 62. Tweets that come from compelling insights result in ideas that add real value. INSIGHTS INSPIRE IDEAS2 3 1 0 R U L E S F O R G R E AT C O N T E N T
  • 63. @Optus Optus Turn your phone into a DIY projector. #YES, it actually works! #Optus INSIGHTS INSPIRE IDEAS2 3 1 0 R U L E S F O R G R E AT C O N T E N T
  • 64. Listen to understand. Knowing what your audience is hoping to gain from the Tweets you write will shape the way you develop your Tweets. LISTEN TO UNDERSTAND3 3 1 0 R U L E S F O R G R E AT C O N T E N T
  • 65. @Uber_SING Uber Singapore You know what it's been like out there folks. Hang tight, your driver is doing his best to get to you as quickly as possible! #singapour @malaby Sharon Malaby Well played responsiveness w/ humor @Uber_SING "Hang tight, your driver is doing his best to get to you as quickly as possible! #singapour" LISTEN TO UNDERSTAND3 3 1 0 R U L E S F O R G R E AT C O N T E N T
  • 66. Your content should not focus about how awesome your brand is. The best content will be relatable. Focus on how your products or services touch people’s lives. It shifts the focus from being about you to being about your customer. MAKE YOUR USER THE HERO4 3 1 0 R U L E S F O R G R E AT C O N T E N T
  • 67. @SamsungSG Samsung Singapore At Samsung, we are proud of all our #DreamExchange winners & helping them turn their dreams into reality. MAKE YOUR USER THE HERO4 3 1 0 R U L E S F O R G R E AT C O N T E N T
  • 68. Keep Tweets clean to not distract from the main message Don’t have multiple #s and @s in your Tweets. Keep it simple. Use rich media if you want to provide more context in your Tweet 5 3 1 0 R U L E S F O R G R E AT C O N T E N T KEEP TWEETS CLEAN. DON’T DISTRACT FROM THE MAIN MESSAGE
  • 69. @SingTel SingTel Ferdinand and Aguero enjoying our local hawker fare at Maxwell market! #SGGameOn 5 3 1 0 R U L E S F O R G R E AT C O N T E N T KEEP TWEETS CLEAN. DON’T DISTRACT FROM THE MAIN MESSAGE
  • 70. Recognise your champions for content to travel. There are 3 types of champions you can consider; celebrities, influencers & brand advocates Celebrities command a high degree of public fascination & influence in the mainstream media. 6 3 1 0 R U L E S F O R G R E AT C O N T E N T RECOGNISE YOUR CHAMPIONS - CELEBRITIES
  • 71. @NaomiCampbell Naomi Campbell @DigitalFashWeek doing Opening for Zenchi Spring Summer 2014 about to walk #TeamNaomi say.ly/Ajq771Y 6 3 1 0 R U L E S F O R G R E AT C O N T E N T RECOGNISE YOUR CHAMPIONS - CELEBRITIES
  • 72. Recognise your champions for content to travel. There are 3 types of champions you can consider; celebrities, influencers & brand advocates Influencers are highly respected & knowledgeable about specific topics (e.g. technology, marketing, parenting, food). They usually concentrate on one topic of expertise & have a prominent following on Twitter 6 3 1 0 R U L E S F O R G R E AT C O N T E N T RECOGNISE YOUR CHAMPIONS - INFLUENCERS
  • 73. @FinalCutKing Zach King You know those realistic looking Aquarium screensavers??! #BendTheRules @HP 6 3 1 0 R U L E S F O R G R E AT C O N T E N T RECOGNISE YOUR CHAMPIONS - INFLUENCERS
  • 74. Recognise your champions for content to travel. There are 3 types of champions you can consider; celebrities, influencers & brand advocates Advocates are your brand fanatics who live and breathe your brand, and readily share their experiences. They might not have a prominent Twitter following but recognizing these champions on Twitter will make them your brand advocate for life 6 3 1 0 R U L E S F O R G R E AT C O N T E N T RECOGNISE YOUR CHAMPIONS - ADVOCATES
  • 75. @frankbyocbc Frank by OCBC Look who's out and about at lunchtime? Come spot us and we'll make your day with a Gongcha and rose! @boonishere KaiBoon @frankbyocbc @OCBCBank thanks for the #gongcha treat @frankbyocbc Frank by OCBC @boonishere you're very welcome! Enjoy your #gongcha! :) 6 3 1 0 R U L E S F O R G R E AT C O N T E N T RECOGNISE YOUR CHAMPIONS - ADVOCATES
  • 76. 6 3 1 0 R U L E S F O R G R E AT C O N T E N T RECOGNISE YOUR CHAMPIONS - ADVOCATES
  • 77. Provide directional language and be clear if you want your followers to take a specific action when they see your Tweet. For instance, you can ask your followers to ReTweet your Tweet in creative ways 7 3 1 0 R U L E S F O R G R E AT C O N T E N T DON’T LET YOUR FOLLOWERS READ AND RUN
  • 78. @cokesg Coke SG COKE SurPRIZE! RT and mention us with which numbered can you want. A winner will win the prize within for each can. 7 3 1 0 R U L E S F O R G R E AT C O N T E N T DON’T LET YOUR FOLLOWERS READ AND RUN
  • 79. Stand for something or fall for anything. Be known for something specific - whether it is a domain of knowledge or a clear brand proposition. 8 3 1 0 R U L E S F O R G R E AT C O N T E N T ESTABLISH YOUR OWN NICHE
  • 80. @Visa Visa The Visa card you love plus the phone you can't live without. Apple Pay launches 10/20. http://vi.sa/1sNVowe  8 3 1 0 R U L E S F O R G R E AT C O N T E N T ESTABLISH YOUR OWN NICHE
  • 81. Your brand is sitting on a trove of valuable content - white papers, press releases, & statistics. Don’t be shy to repurpose some of this content creatively if it can be aligned to your brand’s content pillars. 9 3 1 0 R U L E S F O R G R E AT C O N T E N T REPEAT/REPURPOSE QUALITY CONTENT
  • 82. @exxonmobil ExxonMobil Help us inspire the next generation of #engineers! http://bit.ly/1mDhlgU  #BeAnEngineer 9 3 1 0 R U L E S F O R G R E AT C O N T E N T REPEAT/REPURPOSE QUALITY CONTENT
  • 83. Any content worth investing into is worth being viewed as an asset to your business. It doesn’t matter how good your content is if no one sees it. It’s about who you say it to, where & when. With our Promoted Products, we can distribute your content to the right people at the right time. 10 3 1 0 R U L E S F O R G R E AT C O N T E N T DON’T POST AND PRAY
  • 84. @SingaporeAir Singapore Airlines Book early and fly to Europe on Singapore Airlines now! Book early and fly to Europe on Singapore Airlines now! Book Now 10 3 1 0 R U L E S F O R G R E AT C O N T E N T DON’T POST AND PRAY
  • 85. DON’T POST & PRAY3
  • 86. TWEETS FOLLOWING FOLLOWERS 105K 8,769 55.8K @ladyxtel Christel Quek Compose New Tweet… Tweets Who to follow • Refresh • View all Find people you know • Popular accounts Promoted Hootsuite @hootsuite Mark Addicks @MarkAddicks Seth William Farbman @sethfarbman Followed by Ken Mandel and to… Follow Follow Follow Reply Retweet Favorite MoreExpand Vala Afshar @ValaAfshar • 21m "Digital transformation is also about building relationships and alliances inside the company to expedite and scale change." - @briansolis Reply Retweet Favorite More Benedict Evans @BenedictEvans • 1h Vodafone reports 34% data penetration in India, 20% smartphone penetration. Reply Retweet Favorite MoreExpand TED Talks @TEDTalks • 1m "Creativity is as important in education as literacy, and we should treat it with the same status." http://t.ted.com/yumXoUx Great via @ProfessorGary: The 5 Steps to Creative Problem Solving http:// slidesha.re/1smHT33 ” @shivsingh @kevinburkeSF Reply Retweet Favorite MoreExpand Antonio J Lucio @ajlucio5• 2h Promoted by Marina Bay Sands Reply Retweet Favorite MoreExpand Marina Bay Sands @marinabaysands • 1m “I’m glad to finally have a photo of myself in the famous infinity pool” - @GwynethPaltrow #British_Airways #a380 Followed by Sara Varela and Coke SG © 2014 Twitter About Help Terms Privacy Cookies Ads info Brand Blog Status Apps Jobs Advertise Businesses Media Developers Singapore Trends • Change #CometLanding Starhub New Artist of the Year Singapore #PlanetX Pink LUV Taylor Swift Japan Promoted by Transformers #Transformers
  • 87. Tweets Who to follow • Refresh • View all Find people you know • Popular accounts Promoted Hootsuite @hootsuite Mark Addicks @MarkAddicks Seth William Farbman @sethfarbman Followed by Ken Mandel and to… Follow Follow Follow Reply Retweet Favorite MoreExpand Vala Afshar @ValaAfshar • 21m "Digital transformation is also about building relationships and alliances inside the company to expedite and scale change." - @briansolis Reply Retweet Favorite More Benedict Evans @BenedictEvans • 1h Vodafone reports 34% data penetration in India, 20% smartphone penetration. Reply Retweet Favorite MoreExpand TED Talks @TEDTalks • 1m "Creativity is as important in education as literacy, and we should treat it with the same status." http://t.ted.com/yumXoUx Great via @ProfessorGary: The 5 Steps to Creative Problem Solving http:// slidesha.re/1smHT33 ” @shivsingh @kevinburkeSF Reply Retweet Favorite MoreExpand Antonio J Lucio @ajlucio5• 2h Promoted by Marina Bay Sands Reply Retweet Favorite MoreExpand Marina Bay Sands @marinabaysands • 1m “I’m glad to finally have a photo of myself in the famous infinity pool” - @GwynethPaltrow #British_Airways #a380 Followed by Sara Varela and Christel Quek © 2014 Twitter About Help Terms Privacy Cookies Ads info Brand Blog Status Apps Jobs Advertise Businesses Media Developers TWEETS FOLLOWING FOLLOWERS 105K 8,769 55.8K @ladyxtel Christel Quek Compose New Tweet… Singapore Trends • Change #CometLanding Starhub New Artist of the Year Singapore #PlanetX Pink LUV Taylor Swift Japan Promoted by Transformers #Transformers Promoted Trend
  • 88. Tweets Reply Retweet Favorite MoreExpand Vala Afshar @ValaAfshar • 21m "Digital transformation is also about building relationships and alliances inside the company to expedite and scale change." - @briansolis Reply Retweet Favorite More Benedict Evans @BenedictEvans • 1h Vodafone reports 34% data penetration in India, 20% smartphone penetration. Reply Retweet Favorite MoreExpand TED Talks @TEDTalks • 1m "Creativity is as important in education as literacy, and we should treat it with the same status." http://t.ted.com/yumXoUx Great via @ProfessorGary: The 5 Steps to Creative Problem Solving http:// slidesha.re/1smHT33 ” @shivsingh @kevinburkeSF Reply Retweet Favorite MoreExpand Antonio J Lucio @ajlucio5• 2h Promoted by Marina Bay Sands Reply Retweet Favorite MoreExpand Marina Bay Sands @marinabaysands • 1m “I’m glad to finally have a photo of myself in the famous infinity pool” - @GwynethPaltrow #British_Airways #a380 Followed by Sara Varela and Christel Quek © 2014 Twitter About Help Terms Privacy Cookies Ads info Brand Blog Status Apps Jobs Advertise Businesses Media Developers Singapore Trends • Change #CometLanding Starhub New Artist of the Year Singapore #PlanetX Pink LUV Taylor Swift Japan Promoted by Transformers #Transformers TWEETS FOLLOWING FOLLOWERS 105K 8,769 55.8K @ladyxtel Christel Quek Compose New Tweet… Who to follow • Refresh • View all Find people you know • Popular accounts Promoted Hootsuite @hootsuite Mark Addicks @MarkAddicks Seth William Farbman @sethfarbman Followed by Ken Mandel and to… Follow Follow Follow Promoted Account
  • 89. Tweets Reply Retweet Favorite MoreExpand Vala Afshar @ValaAfshar • 21m "Digital transformation is also about building relationships and alliances inside the company to expedite and scale change." - @briansolis Reply Retweet Favorite More Benedict Evans @BenedictEvans • 1h Vodafone reports 34% data penetration in India, 20% smartphone penetration. Reply Retweet Favorite MoreExpand TED Talks @TEDTalks • 1m "Creativity is as important in education as literacy, and we should treat it with the same status." http://t.ted.com/yumXoUx Great via @ProfessorGary: The 5 Steps to Creative Problem Solving http:// slidesha.re/1smHT33 ” @shivsingh @kevinburkeSF Reply Retweet Favorite MoreExpand Antonio J Lucio @ajlucio5• 2h © 2014 Twitter About Help Terms Privacy Cookies Ads info Brand Blog Status Apps Jobs Advertise Businesses Media Developers Who to follow • Refresh • View all Find people you know • Popular accounts Promoted Hootsuite @hootsuite Mark Addicks @MarkAddicks Seth William Farbman @sethfarbman Followed by Ken Mandel and to… Follow Follow Follow Singapore Trends • Change #CometLanding Starhub New Artist of the Year Singapore #PlanetX Pink LUV Taylor Swift Japan Promoted by Transformers #Transformers TWEETS FOLLOWING FOLLOWERS 105K 8,769 55.8K @ladyxtel Christel Quek Compose New Tweet… Promoted by Marina Bay Sands Reply Retweet Favorite MoreExpand Marina Bay Sands @marinabaysands • 1m “I’m glad to finally have a photo of myself in the famous infinity pool” - @GwynethPaltrow #British_Airways #a380 Followed by Sara Varela and Christel Quek Promoted Tweet
  • 90. Reply Retweet Favorite MoreExpand Vala Afshar @ValaAfshar • 21m "Digital transformation is also about building relationships and alliances inside the company to expedite and scale change." - @briansolis Reply Retweet Favorite More Benedict Evans @BenedictEvans • 1h Vodafone reports 34% data penetration in India, 20% smartphone penetration. Reply Retweet Favorite MoreExpand TED Talks @TEDTalks • 1m "Creativity is as important in education as literacy, and we should treat it with the same status." http://t.ted.com/yumXoUx Great via @ProfessorGary: The 5 Steps to Creative Problem Solving http:// slidesha.re/1smHT33 ” @shivsingh @kevinburkeSF Reply Retweet Favorite MoreExpand Antonio J Lucio @ajlucio5 • 2h Promoted by Marina Bay Sands Reply Retweet Favorite MoreExpand Marina Bay Sands @marinabaysands • 1m “I’m glad to finally have a photo of myself in the famous infinity pool” - @GwynethPaltrow #British_Airways #a380 Followed by Sara Varela and Christel Quek Tweets © 2014 Twitter About Help Terms Privacy Cookies Ads info Brand Blog Status Apps Jobs Advertise Businesses Media Developers Who to follow • Refresh • View all Find people you know • Popular accounts Promoted Hootsuite @hootsuite Mark Addicks @MarkAddicks Seth William Farbman @sethfarbman Followed by Ken Mandel and to… Follow Follow Follow Singapore Trends • Change #CometLanding Starhub New Artist of the Year Singapore #PlanetX Pink LUV Taylor Swift Japan Promoted by Transformers #Transformers TWEETS FOLLOWING FOLLOWERS 105K 8,769 55.8K @ladyxtel Christel Quek Compose New Tweet… Promoted Follow Hootsuite Hootsuite @hootsuite • 21m Creating a social media strategy for your business? Here’s a free white paper to help get you started: http://ow.ly/C7GFj Promoted Account in Timeline
  • 91. 2.9x MORE RETWEETS 3.5x MORE MENTIONS 3.9x GREATER SOV SOURCE: “DO BRANDS BENEFIT FROM AN ‘ALWAYS ON’ APPROACH TO TWITTER”, BRILLIANT NOISE, 2014 C O N S I S T E N T PA I D D E L I V E R S M O R E
  • 92. 20% HIGHER THAN ORGANIC P R O M O T E D T W E E T S S C O R E I N D R I V I N G B R A N D C O N S I D E R AT I O N
  • 94. I N T R O : T W I T T E R B I O - express your brand & values OR tell your followers what to expect from following your brand, OR explain your product or service A U D I E N C E : A U D I E N C E - Define and characterize them C O N T E N T P I L L A R S - 3 content themes C O N T E N T : O R G A N I C T W E E T S / DAY - 1 to 3 times a day P R O M O T E D T W E E T S / C A M PA I G N - 5, to maximise recall & resonance T W E E T L E N G T H - 100-110 characters per Tweet R I C H M E D I A - Photos, Vines, Videos in Tweets H A S H TA G S - at least 3 per month C O N S I S T E N C Y - content calendar is planned a month in advance D I S T R I B U T I O N : P R O M O T E D P R O D U C T S - leverage keyword or interest targeting W H AT I S M Y C H E C K L I S T ?
  • 95. SHARED MOMENTS ARE THE EMOTIONAL GLUE OF SOCIETY