Chantel Botha

customer experience customer experience design customer service cxp customer journey map employee engagement cem marketing employee experience coaching employee crm culture branding innovation trends customer relationship management voice of the customer happiness engagement brand design skills communication psychology hr social cxday custexp employee journey map client centricity cx strategy strategy employee joyrney map insights measurement business design design thinking leadership chief customer officer cco customer understanding customer eco-system organisational happy motivate matters transformation change inspire cultural wellness laughter yoga yoga laughter relationships interaction check-sheet family contract brand employees staff improvement develeopment business transactional analysis eric berne tools solving environment thinking listening problem neuroscience brain recruiting recruitment platform media brandlove banking design relationship counselling social media dissapointment delight